Lennar Reviews in Minneapolis St. Paul, MN

Possibly the worst experience I have ever had. It was exhausting and heartbreaking. The sales rep was unsympathetic and gaslit me multiple times before closing. When people do not care about their jobs, it truly impacts others.

During the build process, Lennar did a great job of communicating the process via a weekly email. Unfortunately, beyond anyone control, the process took way too long. The impact of Covid-19 on the build was huge. Materials like windows seem to take forever to arrive. Matt and Tina were very good and providing updates. I have built many homes in the past. The overall workmanship on this home is average. There have been many minor issues that we found after we moved it. Lennar has been responsive in making the changes, but I feel like Lennar should have caught many of these in the process of QC'ing the work from their partners. Lennar was upfront regarding request to changes in the home. Lennar does not modify the home from the specification of the model. Simple request to add additional outlets were not agreed too, which meant having an electrician come in after we moved in to add outlets. This would have been much easier before the drywall and painting were done. Overall, we are happy with the home. I feel like the home and process would be so much better with a little more attention to details. ... More

Our job supervisor, John has been very responsive and professional. Much appreciated!

Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.

Straightforward pricing - on time with completion - very thorough on expectations.

Connie made everything so easy. Our lender Beth made our loan process so easy and smooth too. Would definitely recommend Lennar to anyone

Appears interior trim work was rushed, many gaps.

We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We have been waiting 8 weeks to move in after our close date. We hope to move in soon but just found some more issues. At least the ceilings match now and hopefully the paint colors on the walls match and they replaced our garbage disposal after they used our kitchen sink for cleaning their supplies. We will see what happens. Long story short: Would not recommend. Also, This system wouldn’t allow me to put zero stars for quality. ... More

Lennar has gone the extra mile to ensure that everything is in place that we need or needed. From the start of the sales process to now post-closing, everything has been positive along the way. With all of the moving parts, especially in these precarious times, exceptional proactive communication on Lennar's end has been the backbone to their top notch delivery of everything. I highly recommend building with them.

Willingness to always be there for any questions/issues you may have. Thorough in walking you through the steps and stages, from signing to closing. Pam, Tim, Blake and the team at L.C have been wonderful to work with. A big Nationwide builder (which can bring scepticism) - but cannot be denied that they have their sh*t together. Would and have recommended.

Initial meeting with sales rep was great. Told about 6 months to build. When signing purchase agreement, $10,000 was added to cost of lot and a tentative closing date of 8 months out. Although they really didn’t give a reason, I sensed they didn’t want to lock in a lower price knowing that it would take longer to build during supply chain shortage and labor issues. Actual closing date was backed up twice and ended up being 9 months and 2 weeks after singing purchase agreement. Front line staff were always cordial and empathetic but it was obvious there was much going on behind the scenes that was well beyond their control. Lennar likes to promote EI (Everything’s Included) as far as all of the latest technology is concerned. I’d agree that there are many items that can be linked and controlled using a mobile phone. However, when you call Customer Care for assistance, you are told that you have to install internet smart home hubs on your own and that you can watch videos on the Lennar web site for instructions on how to connect all the technology devices to your phone. A flat out, no, is what you can expect to hear If you request a representative to come to your home. Everything’s Included except the help to connect any of the EI devices. ... More

Excellent, available, quality, and fulfillment promise

Everyone on the sales team and build team was great ( Jason A and Eric G). Could not have been 2 better representatives.

The workmanship and cleaning is not good as expected, the design changes were not informed and when asked, no good responses. Lot of gaps, nail spots in wood works, didnt provide a great feeling of job well done ! .. The trust about the builder went down !

We loved working with Nicole, Randy and Thiago on building our new home. They were truly a pleasure to work with and we love our new home!

As a returning customer our buying experience with Lennar has not been favorable. They missed delivering home on time, unexperienced construction manager & new home consultant.

Rick was phenomenal at every step of this process!

I appreciate there are challenges with material and labor shortages, so while we experienced these, I would not hold Lennar responsible for these. Also, the local people we worked with (sales manager, construction manager) were great! However, it was clear throughout the process that Lennar is a large corporation and the customer experience is not valued. During the selection process, many styles were unavailable, options were changed without notice, and for many selections, visuals were not available leaving us to make decisions based on descriptions. Additionally, it seems clear Lennar does not consider how the home or finishings will be used when deciding what to include in their homes. They could benefit a great deal by gathering feedback from homeowners about what works/doesn't or even considering up front how items will be used and considering ratings/reviews of included items. ... More

They don’t give you the option to make any changes or upgrades. The walls are so tiny, like cardboard . Still, some work needs to be done. Thou that is understandable because of the supplies shortage. The water heater was misplaced, the doorbell wasn’t working, but the good thing is that they fix it. Other than that and overly satisfied.

Being a first time homebuyer they really helped walk me through the process and answered all of my questions very quickly. The whole team was great to work with and I would highly recommend Lennar to anyone looking for a home. I have already made recommendations to my friends and colleagues at work.

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

The lines between ceiling and wall were poorly taped, so much of the house has a bead of gray paint on the ceiling along the edges. The walls were clearly beaten up and patch jobs were attempted along with poor paint cover. Essentially, for a brand new house, it looks like we need to repaint the entire thing on the interior. This is the largest and most obvious issue.

They do not provide enough information about the home prior to signing PA. Once PA is signed nothing can be changed and we had no idea.

We had a nightmare moving to our new Lennar home in Rosemount. We had several issues with most of the appliances(Refrigerator, Cooking range, Dishwasher) doors, weather strips. We had service personals at home every other day for a month to fix issues. New home consultant helped us escalating issues and replacing defective appliances. Warranty support representative addressed most of the issues on time.

The sales representative was fabulous. My understanding is most new homes are built with standard carpeting and paint. I would have liked to have been able to upgrade or pick my own features.