Lennar Reviews in Minneapolis St. Paul, MN

The disparity of supply and installation in homes in the same community is high, the prize was ever increasing though

Need more quality material and proper finishing. Lots of gaps in back yard fencing where manager trying his best to resolve. But should taken care initially itself. 1. Window are not sound proof at least there are should stop small sound from out side. 2. Wood finishing is very cheap and work is not upto mark. 3. No proper updates on plans and schedule on pending work to be completed. 4. Lennar should have provided small change options in interior which make more difference from customer point of view. 5 . Quality of Steps to unfinished basement id worst when compared to other builders. Lennar needs lots improvement in quality and process and communication with home owners. ... More

This is my third new home built. This is by far the worst one. The walls are very uneven the painters are of poor quality. Several things need to be fixed. Not sure if I would recommend lennar

The purchasing experience of my townhouse was fine. The quality of my townhouse is not good. Very sketchy. I have submitted SO many tickets for service to correct issues that it’s becoming a weekly habit and a part time job. This is not what I signed up for. I’ve become the general contractor to repair so many things that it totally diminishes the quality of product Lennar sells. My realtor warned me about Lennar and I should have listened. Now here I sit with a defective house that needs so much work and the smallest thing, like mowing the lawn doesn’t even get done! I’m disgusted and wish I would not have purchased a Lennar home! ... More

Quality issues with almost everything. No transparency from the construction manager and overall no good communication. Lennar’s standard is much lower than it should be and even though the work is done it is not quality. Anywhere they can they are trying to cut corners to save money and try and just do “good enough” work. Even though their work is clearly sub-par. Yes our house is completed and yes we are happy in our home but Lennar’s quality control is lacking, their honesty and transparency is sub-par at best.

Not worth your time. They to get everything done. A lot of dings on all the doors, cabinets and cabinets doors. The material that they use is really cheap. They take t there time to come by the fix there mistake. Overall it has been not good experience for my wife and I.

Quality is not good for the price that we gave

Countless problems with everything from landscaping, driveway, fireplace, interior doors, door handles, very cheap patio door and windows, insects, cost cutting changes that were unacceptable, home not clean on move-in day, etc. The problems are endless and the list is too long. Very frustrating. Purchasing this home has turned out to be an expensive mistake. The homes are not ready to be lived in and are being built extremely quickly. Once you close, the customer service is terrible.

The people were nice enough… but had many issues with quality of the work performed. Many challenges trying to get the issues fixed/resolved. Installed faulty wiring so my internet has. It worked properly since I moved in and I work from home to imperative it be working properly. No help from Lennar… they put it off on other and tell me I need to contact warranty to fix… dishwasher, washer machine, Wifi all not working. Took a very long time for some resolution. Been in house almost 3 months and believe internet was worked on/off for a total of 2 weeks.

It was a good process.

Let me start off by first stating that we LOVE our new home. The quality and craftsmanship of the actual house are amazing. Bryan and his crew did a great job building the house. There was very little that we found that needed to be fixed during our final walkthrough, and the final product is gorgeous. The rest of the process was an absolute disaster. Lennar Sales(Alan), Title and Mortgage (Cody and Judith) were unorganized, a pain to work with, horrible at communicating, and overall they did a terrible job, and I wouldn't wish that process on anyone. Lennar provides a portal for you to upload any documentation they need from you. We uploaded paperwork the day they requested, then a month later they would email stating they couldn't find said paperwork and ask for us to send it again. We would then have to re-submit the same paperwork, and then they would find the original stuff we uploaded. This happened several times, and it was extremely frustrating. There were countless email back and forth, and everything they requested was always URGENT, and needed to be done immediately, but it was all stuff that had been submitted previously. They ruined the entire process and it was extremely stressful. The actual closing process was wonderful. They sent most of the documentation to us via docusign before closing, and we were able to read and sign probably 75% before we actually went to closing. We closed in person, and they were very kind, polite, and very organized. The closing process was easy and quick. We were in and out within 30 min. If you can handle the headache of dealing with Title and Mortgage, and your sales team in invested on keeping you updated, then by all means, go with Lennar. The final product is amazing and we absolutely love our new house, but the rest left a LOT to be desired. ... More

Didn’t disclose the removal of windows above the patio doors, didn’t disclose the drainage ditch in the middle of the back yard. We bought the land with the understanding that the back yard was to be fairly flat now we have a 3 foot deep ditch through the middle which was never told to us.

The workmanship and cleaning is not good as expected, the design changes were not informed and when asked, no good responses. Lot of gaps, nail spots in wood works, didnt provide a great feeling of job well done ! .. The trust about the builder went down !

Lennar hasn’t made this a great experience from the beginning. Why not just hire a company to do things right the first time, right? Our home needed many repairs right away, and it took quite a few attempts to get it corrected. We had taken multiple days off of work, to have nobody show up to our house to fix the issues. The closing was also less than expected. They were still asking for us to submit documentation post closing.. sounds like they didn’t have their ducks in a row-right? I would not recommend Lennar to anyone looking to buy a house.

We bought a home in a new Lennar development. Our keys don’t work in the locks, the trim/walls are bowed and crooked, they “cleaned” the house prior to close yet it was still filthy. Lighting fixtures are mounted crooked, our ring doorbell was mounted crooked. Least pleasant closing experience I have ever encountered. They will not negotiate and claim there are other offers so you are pressured to proceed. I like our home, but I feel dirty after buying it.

A lot of issues after moving. Specially its new home but floor is making noise and door is not closing , toilet tissue holder falling down.

The things needing fixing are so basic. For example majority of the doors don't close without rubbing against the door frame. Craftsmanship is poor on the baseboard trim in many places. Paint edging where it meets the ceiling looks like I did it myself without any care.

Previously Lennar used to build nice homes with utmost quality, ever since 2 years I see very poor quality in materials and workmanship.

Our yard wasn’t properly graded which caused flooding in our basement multiple times within the first two months. They crashed a bobcat into our house and took a long time and multiple requests to fix the damage. They didn’t put enough dirt down and sodded over straight rock in some areas... the list goes on. Apparently Lennar is too big of a company to take pride in doing the the job right.

Good house, but responses to any questions or concerns is bad. The customer's satisfaction is not the primary objective, but rather it is the selling of the house. After the house is sold, the response to any questions is even more bad.

This is our second Lennar build. Our new house was build in a more expensive neighborhood. The quality of materials and workmanship do now show that we are in a nicer neighborhood. There were clearly so many cut corners that were not cut in our first house. The overall experience was much worse compared to our first build. We still have issues that have not been handled and we have lived in our new home for 2 months now. We do understand that our house was build in the middle of a pandemic, but for what we are spending, more care should be spent to make sure the customer is getting a quality product. ... More

I was excited to do my first house build - a dream achievement! However, this was not the new home buyer experience I expected from a touted national builder. Lennar gets an "F" for communication - from my 'concierge' to the mortgage company to the escrow manager to the customer care team. Emails contain erroneous information, days and dates are incorrect. Most shocking was when it was suggested that I sign a legal document the author knew contained information that was flat-out wrong because she didn't know how to correct it without tech help. (I didn't sign it until corrected.) I've even received a work order from a Lennar employee to fix a garage for a Lennar client in Phoenix, complete with name, address, and phone number of the client. (I wonder which other homeowners have erroneously received my info....) You'll find quality issues in your new home. Take the time to review it carefully. I spent 3 hours on my walkthru a week before closing and still didn't find every issue. I found a crack in the foundation wall, gouges in my bathtubs, a leaky faucet, a dented fridge, crooked outlets and door hardware galore (try a level tool when installing - it might help...), and nail holes needing fill to name a few. I opened five service requests in the first six days I lived here. (Then I had multiple 'virtual' meetings with Lennar's customer care service - you have to be at home for these - who then scheduled other meetings for repairs and sometimes the vendor actually comes at the scheduled time, and sometimes they rescheduled at the last minute, but you need to be home just in case they do show up.) This is a churn-them-out building process, and the quality is on par. Don't move in if the yard is not finished! Wait to close until grading, landscaping and sod are all laid and completed. I moved in prior, so there is post-closing "escrow work" to be done. The process is terrible. I'm either not informed that work is going to be done - like when they started laying my sidewalk on a day I had appliance deliveries planned - or I'm notified it will be done on a certain day and it isn't. I was called home from work (40 mins away) because workers arrived to install a driveway that day. The email I received about install, however, said it would be installed several days later. I asked if they would be replacing the cracked, pitted sidewalk along the street prior to installing the driveway (it runs through the driveway, so fixing it first seems logical) but apparently they only replace if the city won't sign off on the work when Lennar asks for a final inspection of the property to get their money out of escrow. Next I was told my block in the development would be the first to be graded in a series, yet they started at the complete OPPOSITE end of the set planned. Needless to day its a week later and I'm one of the last 2 homes that have still not had their lot graded. They'll tell you that you need to be home for certain work like irrigation installation, but they can't tell you what day that work will take place. Very frustrating if you are employed or if you travel or if you have ANY structure in your schedule.... If you plan to use Lennar Mortgage, I recommend checking other providers. If you do go this route, don't expect to get timely approval. I was extremely proactive. I started the application process and was pre-approved at the beginning of the build. I checked in with my loan officer along the way, including reaching out a month prior to closing to see if they had everything they needed because I was packing to move and everything was going in boxes. I was assured they had what they needed. A week prior to closing they had not confirmed the loan and were suddenly asking me for more documents, including copies of documents I had already provided! Also, read your closing fees proposal very carefully. There are multiple HOAs in Watermark. Make sure you only have line item fees for the ones that apply to YOUR home. Watch for a Lennar Insurance fee line, even if you've provided proof that you secured homeowners insurance from another provider. I had extra HOAs and Lennar Insurance on my initial closing document that did not apply (I was told by my loan officer it's typical for these to be incorrect in this development.) And the final kick was when they sent information about my mortgage after closing not to the mortgage property address, but to an address that I informed them had changed 8 months prior. Question EVERY fee - particularly HOA fees. Every house belongs to the Watermark Master Association. Ask for the list of all fees that will be assessed. They'll tell you about the annual fee in sales, but are not so transparent about the "HOA set-up" fee and the "Working Capital" fee you'll pay at closing. Nor will they tell you that after you close you'll be required to pay another $100 "account setup" fee. Get the details up front. The bright spots were my sales rep, Jason, and my final construction manager, Justin. (And yes, I had multiple during this 7-month project.) Both individuals are real people who care about their work and want to see things done properly. Thanks to them for making an effort to resolve when issues arose. In short, if I could do it over I would skip Lennar. I like the layout of my home, but overall, the negatives have placed a huge shadow over the new build experience. Find a custom builder to make your dream a reality. Choose Lennar and reality might bite back. ... More

The material used to build these homes are of the cheapest.

Initial meeting with sales rep was great. Told about 6 months to build. When signing purchase agreement, $10,000 was added to cost of lot and a tentative closing date of 8 months out. Although they really didn’t give a reason, I sensed they didn’t want to lock in a lower price knowing that it would take longer to build during supply chain shortage and labor issues. Actual closing date was backed up twice and ended up being 9 months and 2 weeks after singing purchase agreement. Front line staff were always cordial and empathetic but it was obvious there was much going on behind the scenes that was well beyond their control. Lennar likes to promote EI (Everything’s Included) as far as all of the latest technology is concerned. I’d agree that there are many items that can be linked and controlled using a mobile phone. However, when you call Customer Care for assistance, you are told that you have to install internet smart home hubs on your own and that you can watch videos on the Lennar web site for instructions on how to connect all the technology devices to your phone. A flat out, no, is what you can expect to hear If you request a representative to come to your home. Everything’s Included except the help to connect any of the EI devices. ... More

Monitor every detail. We have crooked walls, cracked trim, cabinet doors all needed replacement including at least ten doors. Lennar definitely cut corners to get this house done asap. Instead of getting a new house, we now have a house that has had a lot of work redone and looks patchy. Floor boards were cracked and scratched during install. Found plastic in our furnace. Window and plumbing issues. Basically every trade has had to return to our home to fix something.