Lennar Reviews in Minneapolis St. Paul, MN
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What Minneapolis St. Paul Homeowners Have to Say About Lennar.
Read all 476 verified reviews from homeowners that built a new home with Lennar in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Minneapolis-St. Paul Area
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Customer Reviews
Horrendous quality control and poor craftsmanship
- Anonymous
- Verified HomeBuyer
- March 22, 2022
- Rosemount, MN
We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We ...
Lennar responded:
Hello, thank you for taking the time to share your review. We are both sorry and disappointed to hear of the list of difficulties and poor experience you have received. We want to apologize for the delays and lack of communication as well. If there are outstanding items that we may assist you with, please don't hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lennar - Cheap materials, rushes craftsmanship, last minute downgraded
- Anonymous
- Verified HomeBuyer
- January 06, 2022
- Lino Lakes, MN
Cheap materials, rushes craftsmanship, last minute downgraded materials with no money refunded, cracks in multiple seems in corners, squeaky floors prior to move in, cracked windows, sprinkle lines installed on neighbors property, sink hole in back yard due to graders "forgetting" hay bell. List goes on and on ask anyone on the FB group made just for this issues.
Lennar responded:
Hi, thank you for sharing a review. We would like to apologize for the poor experience you have had with your new home due to the number of craftsmanship issues. If there is anything we can do to help or additional feedback you would like to share, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Muse
- Abdisalam M.
- Verified HomeBuyer
- July 20, 2024
- Blaine, MN
Some areas of the house had poor quality
Lennar responded:
Good morning Abdisalam,
We appreciate your feedback and are sorry to hear that you feel some areas of your home have poor quality. If you have any questions or outstanding warranty issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures a documented and prioritized resolution.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Horrible
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- Chanhassen, MN
The construction manager did not closely monitor the work of any subs. They are basically just inputting requests and scheduling. The trim and painting on this house is the worst I have ever seen in new construction. Pages of followup needed.
Lennar responded:
Hello and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Disappointing
- Anonymous
- Verified HomeBuyer
- April 05, 2022
- Rogers, MN
Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the poor experience you had to face, including the delays during construction. Please let us know if there is ever anything we can do to help. We can be reached directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not a good experience
- Anonymous
- Verified HomeBuyer
- January 06, 2022
- Corcoran, MN
We thought highly of Lennar and it was our dream to buy a Lennar Home. The process started with great hopes, agents were really nice. But we face lot of disappointments during construction and post construction. The construction manager is rude, the issues that we reported during construction were denied to be fixed and we got bad treatment from the construction manager. When we moved into our new home, within weeks we started seeing several issues from water softener connection not connected to kitchen, heating connection was not accurately done, our refrigerator loses power every week with ...
Lennar responded:
Hi, thank you for this detailed review. We would like to apologize for the poor experienced you have outlined from the service you have received to the quality issues with building materials. If you ever have items that need additional attention, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Very poor workmanship.
- Jeremy C.
- Verified HomeBuyer
- September 11, 2022
- Blaine, MN
Over 100 items that need repairs on a brand new home, painting, replacement windows, holes in bathtub, etc. I've been in the new house for months and can't get any traction on getting repairs done. I will never work with Lennar again and will never recommend Lennar to anyone. Very poor workmanship. Quality of work is a zero out of ten.
Lennar responded:
Hi Jeremy, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. Please send us a message at corporatecustomercare@lennar.com with the details of any outstanding items for us to be able to follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Worst response for issues reported
- Arul A.
- Verified HomeBuyer
- August 10, 2021
- Woodbury, MN
Worst response for issues reported
Lennar responded:
Hi Arul, thank you for writing a review. We would like to apologize for the issues you mentioned with getting a response from your local team. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - We were given highly optimistic completion dates which sales
- Anonymous
- Verified HomeBuyer
- June 21, 2022
- Corcoran, MN
We were given highly optimistic completion dates which sales knew would not be achievable. We felt that we were lied. We made accordingly.
Total Score 1
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Nobody during our buying experience really knew what was going on and usually ignored our questions.
- Mark M.
- Verified HomeBuyer
- December 21, 2021
- Dayton, MN
It’s obvious that the sales teams don’t care about you as a person. It appears the sale is their main goal. We heard phrases when asking questions about the home that didn’t seem right “oh I thought you wanted to buy a home. We have many people interested.” Or “yes I’ll take care of that” after the 3rd email and still needing to send more emails and a phone call just to find out how you’re getting your move in key. The construction manager was Lennar’s savings grace. He was a pleasure to work with.
Lennar responded:
Hi Mark, thank you for sharing your experience with us. We are extremely sorry about the frustrations caused by the communication issues you experienced with your new home. If there is ever anything we can do to assist you in the future please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - They wil lie, lie, lie.
- Johnathan B.
- Verified HomeBuyer
- February 01, 2022
- Cottage Grove, MN
They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.
Lennar responded:
Hi Johnathan, thank you for sharing your review. We want to apologize for the numerous issues you faced with your new home. If there are any items that need further attention, please reach out to us at corporatecustomercare@lennar.com with any details you can provide and we will follow up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - Home was dirty on move-in day - countertops, flooring and carpets.
- Anonymous
- Verified HomeBuyer
- December 24, 2021
- Rosemount, MN
Home was dirty on move-in day - countertops, flooring and carpets. No hot water for a week. Sliding glass door wouldn't stay locked. Garage floor had globs of mudding all over. No one to go over all the tech installed. Now there's mice. Called exterminator. Lennar customer care doesn't want to take any responsibility.
Lennar responded:
Hi, thank you for your review. We want to apologize for the poor state in which you found your new home. If you have any items that still need attention, please send us a message at corporatecustomercare@lennar.com and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Unprofessional and unethical. Empty promises
- Matthew N.
- Verified HomeBuyer
- April 18, 2023
- Otsego, MN
Empty promises. Deceptive sales tactics. Unresponsive building manager. Deceptive purchase agreement. No response from customer services. Some incredibly incompetent decision’s made to save a buck.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lennar compromised on the quality and not like how it used to be before.
- Anonymous
- Verified HomeBuyer
- September 09, 2024
- Lakeville, MN
Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your home. We hope to improve your experience with us moving forward. If there are any outstanding items you would like us to help you follow up with, please send us an email referencing this review with details of your concern to ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
owner
- Henry G.
- Verified HomeBuyer
- July 10, 2024
- Oakdale, MN
Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world
Lennar responded:
Good afternoon Henry,
Thank you for your feedback on resolving recent issues. We apologize we did not meet your expectations. I have shared your concerns with upper management for review and consideration.Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Lennar bordered on Mortgage fraud
- Anonymous
- Verified HomeBuyer
- June 25, 2024
- Otsego, MN
Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.
Lennar responded:
We're truly sorry to hear about the difficulties you faced with our mortgage company. We hope, despite that experience, you're now enjoying your new home and making it your own! If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
The builder was great. The process of buying was terrible. Lack of communication from the seller side and financial institution.
- Kim N.
- Verified HomeBuyer
- April 10, 2024
- Dayton, MN
We bought a good house. However, the people who were handling the listing, loan, and closing were terrible to work with. I have bought 6 houses before and I have never seen such a mess. Never again will I buy another property from Lennar.
Lennar responded:
Hi Kim, we are sorry that you did not have a great experience with us. If you need anything else with your home, please reach out. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Bait n switch
- Brett A.
- Verified HomeBuyer
- April 26, 2022
- Corcoran, MN
Horrible experience…we purchased home last April with move in date of September/October move in date. Lennar continue to push us back and back further and further with finally closing February 28th 2022.
Lennar responded:
Hi Brett, thank you for this review. We are sorry for the major delays you had to experience regarding the completion of your home and completely understand how frustrating this must have been. Please know we are here to help, so if you ever need additional assistance please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Worst experience of my life !!!
- Christopher K.
- Verified HomeBuyer
- April 19, 2022
- Corcoran, MN
They will lie to your face and tell you things that won’t happen ! Tammy who we had was extremely Rude ! To us every time she called and emailed us ! They are great actors ! They pretend to care but they really don’t ! They will not be truthful about material delays etc. They just avoid you ! Not a great experience ! I went to check on our house, And one of there employees took a crap in our toilet that had no water hooked up to it And they left it in there and stuck up the whole basement ! And they got mad at me for letting them know ! Be careful dealing with this Builder !
Lennar responded:
Hi Christopher, thank you for sharing this review. We are extremely sorry for the communication you received and the additional issues that occurred during the construction of your home. If there is anything we can do to help address your concerns, please reach out to us at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - As a returning customer our buying experience with Lennar has
- Ebenezer R.
- Verified HomeBuyer
- March 01, 2022
- Corcoran, MN
As a returning customer our buying experience with Lennar has not been favorable. They missed delivering home on time, unexperienced construction manager & new home consultant.
Lennar responded:
Hello Ebenezer, thank you for taking the time to provide valuable feedback. We are sorry to hear about the missed delivery and lack of experienced support you received. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Focus needed on Workmanship and quality of materials used
- Anonymous
- Verified HomeBuyer
- January 20, 2022
- Victoria, MN
Lennar is a good builder who builds affordable homes. But significant attention is needed in the workmanship and review process after each phase of the build. When a house was delivered to us, we were initially happy until we started noticing issues almost in every aspect of the new house. At some point the workmanship and readiness of drywalls/carpets etc. made us feel like the house was built on a hurry just to meet a date. If attention is paid on quality and review process, in this fast moving housing market, I think Lennar will not only sell houses but also make it feel Home right when ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Poor Communication, Follow up and False Promises
- Brooks S.
- Verified HomeBuyer
- July 27, 2021
- Otsego, MN
Be prepared for worst case scenario and having to go make repetitive inquiries on progress of your home and repairs. READ the fine print as everything comes back to what is best for Lennar not the customer.
Lennar responded:
Hi Brooks, thank you for sharing your experience. We are sorry to hear about your need to make multiple and even repetitive requests for getting work completed in your new home. If you have any outstanding items requiring attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Poor!!
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Woodbury, MN
Poor timeliness when responding to issues. Poor communication with new homebuyers. Delay in getting all issues fixed/completed. Overall, would not recommend!
Lennar responded:
Thank you for your comments. We are sorry to hear about the difficulties you have had. Please feel free to send a message with any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
New buyer experience
- Belmir T.
- Verified HomeBuyer
- April 25, 2023
- Blaine, MN
During our closing day we walked in on painters touching up spots. The new home experience was completely taken away from us and nothing was done to make it more memorable. Most recently, as we started planing our basement work to finish our basement we realized that the water heater was placed just in a random spot that takes away square footage from the future bedroom. The reps told me because the house came with an unfinished basement the water heater can get placed wherever . It would be nice to have the water heater moved or be compensated for losing square footage.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Terrible
- Christopher M.
- Verified HomeBuyer
- November 22, 2022
- Osseo, MN
From delays all the way through the entire build. The The craftsmanship is terrible they’ve had to replace a couple of doors four times inside my house still haven’t got it right the trim work is uneven there’s painting is terrible the ceiling looks terrible all the way through have failed on this entire build on top of that The project manager/corporate lennar I don’t know who can’t figure out how to get mail to our mailbox post office says they have no idea which mailbox is ours so it’s just a terrible terrible experience I will tell everyone to never buy lennar
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
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