Lennar Reviews in Minneapolis St. Paul, MN

The house showed very well but follow through is so poor. Once we moved in and issues arose their team put us in the back burner. The construction manager has very little resources and escrow items needed take forever. Get as many issues as possible squared away before you buy and give them your money

I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living room hallway is hollow and makes noice every time we walk through it and two doors don't shut well. My suite bathroom door. And my sons room door. ... More

This is our second Lennar home and all I can say is I will never do this again. Home buyers - If you can, please look for other trustworthy builder.

We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We have been waiting 8 weeks to move in after our close date. We hope to move in soon but just found some more issues. At least the ceilings match now and hopefully the paint colors on the walls match and they replaced our garbage disposal after they used our kitchen sink for cleaning their supplies. We will see what happens. Long story short: Would not recommend. Also, This system wouldn’t allow me to put zero stars for quality. ... More

Cheap materials, rushes craftsmanship, last minute downgraded materials with no money refunded, cracks in multiple seems in corners, squeaky floors prior to move in, cracked windows, sprinkle lines installed on neighbors property, sink hole in back yard due to graders "forgetting" hay bell. List goes on and on ask anyone on the FB group made just for this issues.

Some areas of the house had poor quality

The construction manager did not closely monitor the work of any subs. They are basically just inputting requests and scheduling. The trim and painting on this house is the worst I have ever seen in new construction. Pages of followup needed.

Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.

We thought highly of Lennar and it was our dream to buy a Lennar Home. The process started with great hopes, agents were really nice. But we face lot of disappointments during construction and post construction. The construction manager is rude, the issues that we reported during construction were denied to be fixed and we got bad treatment from the construction manager. When we moved into our new home, within weeks we started seeing several issues from water softener connection not connected to kitchen, heating connection was not accurately done, our refrigerator loses power every week with out we using any other appliances and many more. The material used in our homes is very poor quality. It's not just our experience, several of my neighbors have same concerns. We are very angry with the construction management and very disappointed in Lennar. Lennar has really degraded its reputation. ... More

Over 100 items that need repairs on a brand new home, painting, replacement windows, holes in bathtub, etc. I've been in the new house for months and can't get any traction on getting repairs done. I will never work with Lennar again and will never recommend Lennar to anyone. Very poor workmanship. Quality of work is a zero out of ten.

Worst response for issues reported

We were given highly optimistic completion dates which sales knew would not be achievable. We felt that we were lied. We made accordingly.

It’s obvious that the sales teams don’t care about you as a person. It appears the sale is their main goal. We heard phrases when asking questions about the home that didn’t seem right “oh I thought you wanted to buy a home. We have many people interested.” Or “yes I’ll take care of that” after the 3rd email and still needing to send more emails and a phone call just to find out how you’re getting your move in key. The construction manager was Lennar’s savings grace. He was a pleasure to work with.

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

Home was dirty on move-in day - countertops, flooring and carpets. No hot water for a week. Sliding glass door wouldn't stay locked. Garage floor had globs of mudding all over. No one to go over all the tech installed. Now there's mice. Called exterminator. Lennar customer care doesn't want to take any responsibility.

I am writing to share my feedback regarding my recent home-buying experience with Lennar, which, unfortunately, has been the worst I have encountered in over 20 years of working in the real estate and mortgage industries. From the initial purchase to the final stages, the process was marked by poor customer service, unresponsiveness, and a lack of professionalism. My expectations for a seamless and professional experience were not met; instead, I dealt with significant frustrations. The Lennar sales representative I initially worked with showed some responsiveness at the start, but when it came. Still, when I offered and discussed details, he refused to meet in person and insisted on handling everything via text or email. This lack of flexibility and unwillingness to engage personally made the process feel cold and impersonal. Despite my repeated requests for verbal communication, they were ignored entirely. Calls often went unanswered or were returned only after several days. Adding to the frustration, my experience with Lennar Mortgage was equally disappointing. I was required to use their services, but the representative assigned to me was unresponsive and unhelpful. I specifically requested verbal discussions to accompany email interactions so that I could fully understand the process and ensure everything was handled correctly, but these requests were disregarded. It was incredibly difficult to get in touch with anyone for information or follow-up, which only added unnecessary stress to an already challenging situation. While the quality of the home itself may meet acceptable standards, the negative experience of purchasing it has overshadowed any perceived value. A significant investment like this should be accompanied by excellent customer service, and Lennar failed to deliver on this front. If I had it to do over again, I would not have purchased from Lennar, and I cannot recommend them to anyone. This experience has left me deeply disappointed and undervalued as a buyer. I hope this feedback encourages Lennar to reevaluate its processes and customer service standards, as these are critical aspects of the home-buying journey. ... More

Empty promises. Deceptive sales tactics. Unresponsive building manager. Deceptive purchase agreement. No response from customer services. Some incredibly incompetent decision’s made to save a buck.

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world

Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.

We bought a good house. However, the people who were handling the listing, loan, and closing were terrible to work with. I have bought 6 houses before and I have never seen such a mess. Never again will I buy another property from Lennar.

Horrible experience…we purchased home last April with move in date of September/October move in date. Lennar continue to push us back and back further and further with finally closing February 28th 2022.

They will lie to your face and tell you things that won’t happen ! Tammy who we had was extremely Rude ! To us every time she called and emailed us ! They are great actors ! They pretend to care but they really don’t ! They will not be truthful about material delays etc. They just avoid you ! Not a great experience ! I went to check on our house, And one of there employees took a crap in our toilet that had no water hooked up to it And they left it in there and stuck up the whole basement ! And they got mad at me for letting them know ! Be careful dealing with this Builder !

As a returning customer our buying experience with Lennar has not been favorable. They missed delivering home on time, unexperienced construction manager & new home consultant.

Lennar is a good builder who builds affordable homes. But significant attention is needed in the workmanship and review process after each phase of the build. When a house was delivered to us, we were initially happy until we started noticing issues almost in every aspect of the new house. At some point the workmanship and readiness of drywalls/carpets etc. made us feel like the house was built on a hurry just to meet a date. If attention is paid on quality and review process, in this fast moving housing market, I think Lennar will not only sell houses but also make it feel Home right when people move in. ... More