Lennar Reviews in Minneapolis St. Paul, MN

We just purchased and moved in the end of November. We had things that we were told that they would come back right away to fix or finish and that still hasn't happened. For what we paid for the house, you would think that we would get better customer service and timely repairs. The fact that we were promised grass before we moved in and it didn't happen, very unfortunate. Everyone that I have spoken with has said they can't believe that gutters aren't a part of the home building package, which again is just sad. We are happy to be in our house but just wish that the things would just get done. ... More

We had so-called celebration two weeks before closing, we found about 10 items that needed to be addressed. Nothing were done during that two weeks. Day before closing they promised these were going to be fixed right away. Had to leave the house for one week for ceiling repair. Have to leave the house another two days for all the damages that have done to the floor. Part of the garage door needed to be redone which will be in couple weeks. No accountability to what they do. Workmanship is so bad, I thought project manager job is to supervising the project. After two months, our trash can still don't have handle, no gutter to the house, hopefully will be installed before cold weather. Widow sizes are diffrent but they use same size blind which is short on one window, I can add many small items which I am not going to. I was so excited about my house that I convinced my daughter to buy a house in my neighborhood. Her house will be ready on November and I am so stressed out about it. Most of the item go be done with a little supervising. Now Lennard has to spend more money to fix these and also buyers get lots of unwanted stress. ... More

I have toured numerous Lennar model homes in the past and decided to purchase a new construction home with them. I signed the contract in 2021 and they unfortunately transitioned to an inventory system where you have no choice in a lot of the main features. This includes the front elevation type and color scheme. This applies to a lot of the other options as well. During the celebration and the early days after moving in, we noticed a lot of quality issues. Almost all of the door handles, some of the light switch plates, some of the floor vents were crooked. The installers did not even use a level. One side of the fireplace had the stones stacked in glaringly crooked manner. One of the front porch pillars had a large dent the size of a grapefruit. The garage door frames have a lot of dings and scratches. An electrical outlet was not working in the basement bathroom. The electrician admitted to an error in wiring which was not noticed during installation. The central vertical wooden corbel in the front of the house has a large crack. I don't know why it was installed in this condition. When we moved in, I was given the wrong garage door code. The garage itself was dusty and had dried grass and debris along the sides. There was not sod yet and it took a month for Lennar to clear the front yard area of construction debris and trash. It is unfortunate that when it was my turn to buy a Lennar home, I did not get the quality I expected. I was told the exterior issues will be addressed when the weather gets warmer. I hope Lennar follows through and redeems itself. If not, then I will not be surprised. ... More

Look it is very cleaver to do a walk through and have us sign that we did so that way your not responsible for things missed. and then the workmanship on what was done was vey poor. the paint that was used holds stains almost instantly. and boy if you don't give some a perfect ten they turn on you like your the problem. We paid 415000.00 and it was our first new house and expected much better. they said someone would be in contact with us about all the modern Tech in the house so now our ring system does not work had to disconnect the alarm system because it would go off in the middle of the night and we have heard from no one and have no Idea who to talk to at one point we where told to call Amazon WHAT DOES THAT EVEN MEAN. And to top it all off the water pressure sucks but don't you worry I expect you to sit there in silence like you did from the last survey I filled out. If we would have built from the ground up maybe things would be different but we bought a model home so you don't get the same treatment. ... More

The house showed very well but follow through is so poor. Once we moved in and issues arose their team put us in the back burner. The construction manager has very little resources and escrow items needed take forever. Get as many issues as possible squared away before you buy and give them your money

I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living room hallway is hollow and makes noice every time we walk through it and two doors don't shut well. My suite bathroom door. And my sons room door. ... More

This is our second Lennar home and all I can say is I will never do this again. Home buyers - If you can, please look for other trustworthy builder.

We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We have been waiting 8 weeks to move in after our close date. We hope to move in soon but just found some more issues. At least the ceilings match now and hopefully the paint colors on the walls match and they replaced our garbage disposal after they used our kitchen sink for cleaning their supplies. We will see what happens. Long story short: Would not recommend. Also, This system wouldn’t allow me to put zero stars for quality. ... More

Cheap materials, rushes craftsmanship, last minute downgraded materials with no money refunded, cracks in multiple seems in corners, squeaky floors prior to move in, cracked windows, sprinkle lines installed on neighbors property, sink hole in back yard due to graders "forgetting" hay bell. List goes on and on ask anyone on the FB group made just for this issues.

Some areas of the house had poor quality

The construction manager did not closely monitor the work of any subs. They are basically just inputting requests and scheduling. The trim and painting on this house is the worst I have ever seen in new construction. Pages of followup needed.

Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.

We thought highly of Lennar and it was our dream to buy a Lennar Home. The process started with great hopes, agents were really nice. But we face lot of disappointments during construction and post construction. The construction manager is rude, the issues that we reported during construction were denied to be fixed and we got bad treatment from the construction manager. When we moved into our new home, within weeks we started seeing several issues from water softener connection not connected to kitchen, heating connection was not accurately done, our refrigerator loses power every week with out we using any other appliances and many more. The material used in our homes is very poor quality. It's not just our experience, several of my neighbors have same concerns. We are very angry with the construction management and very disappointed in Lennar. Lennar has really degraded its reputation. ... More

Over 100 items that need repairs on a brand new home, painting, replacement windows, holes in bathtub, etc. I've been in the new house for months and can't get any traction on getting repairs done. I will never work with Lennar again and will never recommend Lennar to anyone. Very poor workmanship. Quality of work is a zero out of ten.

Worst response for issues reported

We were given highly optimistic completion dates which sales knew would not be achievable. We felt that we were lied. We made accordingly.

It’s obvious that the sales teams don’t care about you as a person. It appears the sale is their main goal. We heard phrases when asking questions about the home that didn’t seem right “oh I thought you wanted to buy a home. We have many people interested.” Or “yes I’ll take care of that” after the 3rd email and still needing to send more emails and a phone call just to find out how you’re getting your move in key. The construction manager was Lennar’s savings grace. He was a pleasure to work with.

I purchased a new Lennar home and used Lennar finance/closing company. During the process I was required to register 3 seperate portals; building, finance and closing. During the process I recieved over 200 emails from Lennar employees. I have purchased several homes in the past and have never experienced this lack of communication/confusion that I did between Lennar employees. There is no reason company of this size can not streamline their process and make it more simplistic for the customer. I would never use Lennar finance/closing company again.

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

Home was dirty on move-in day - countertops, flooring and carpets. No hot water for a week. Sliding glass door wouldn't stay locked. Garage floor had globs of mudding all over. No one to go over all the tech installed. Now there's mice. Called exterminator. Lennar customer care doesn't want to take any responsibility.

I am writing to share my feedback regarding my recent home-buying experience with Lennar, which, unfortunately, has been the worst I have encountered in over 20 years of working in the real estate and mortgage industries. From the initial purchase to the final stages, the process was marked by poor customer service, unresponsiveness, and a lack of professionalism. My expectations for a seamless and professional experience were not met; instead, I dealt with significant frustrations. The Lennar sales representative I initially worked with showed some responsiveness at the start, but when it came. Still, when I offered and discussed details, he refused to meet in person and insisted on handling everything via text or email. This lack of flexibility and unwillingness to engage personally made the process feel cold and impersonal. Despite my repeated requests for verbal communication, they were ignored entirely. Calls often went unanswered or were returned only after several days. Adding to the frustration, my experience with Lennar Mortgage was equally disappointing. I was required to use their services, but the representative assigned to me was unresponsive and unhelpful. I specifically requested verbal discussions to accompany email interactions so that I could fully understand the process and ensure everything was handled correctly, but these requests were disregarded. It was incredibly difficult to get in touch with anyone for information or follow-up, which only added unnecessary stress to an already challenging situation. While the quality of the home itself may meet acceptable standards, the negative experience of purchasing it has overshadowed any perceived value. A significant investment like this should be accompanied by excellent customer service, and Lennar failed to deliver on this front. If I had it to do over again, I would not have purchased from Lennar, and I cannot recommend them to anyone. This experience has left me deeply disappointed and undervalued as a buyer. I hope this feedback encourages Lennar to reevaluate its processes and customer service standards, as these are critical aspects of the home-buying journey. ... More

Empty promises. Deceptive sales tactics. Unresponsive building manager. Deceptive purchase agreement. No response from customer services. Some incredibly incompetent decision’s made to save a buck.

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world

Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.