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Lennar Reviews in Minneapolis St. Paul, MN

What Minneapolis St. Paul Homeowners Have to Say About Lennar.

Read all 524 verified reviews from homeowners that built a new home with Lennar in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Minneapolis-St. Paul Area

524 Reviews in Minneapolis-St. Paul Area

Ratings by Category

Overall 3.8

Quality 3.5

Trustworthiness 3.7

Value 3.6

Responsiveness 3.6

Lennar in Minneapolis-St. Paul Area

View Homes

Customer Reviews

Front porch

  • Connie B.
  • Verified HomeBuyer
  • September 01, 2024
  • Rogers, MN

The responsiveness of repairing the front porch cement patio is still pending. It is the first thing people see when visiting. The pointing fingers and blaming us for not putting this on the initial list of things to repair is outrageous.

Lennar responded:
Good morning Connie. Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and time it has taken for the front porch cement patio repair and have shared your concerns with upper management for review and ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

sales was easy an nice, lender rude, getting repairs well still waiting on that...

  • Byron S.
  • Verified HomeBuyer
  • October 22, 2023
  • Ramsey, MN

Make sure you get everything fixed before you buy and sign that dotted line. also, give it all a really good look and get your own professional to review your house. quality of certain materials like doors very cheap and can hear everything from room to room in through the wall, and every foot step in house.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

It was just ok.

  • Austin D.
  • Verified HomeBuyer
  • February 07, 2023
  • Dayton, MN

My sales person was awful. Always on us for a signature, however, when I needed anything, the responses were few and far between.

Lennar responded:
Hello Austin, thank you for your feedback. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - I’ve been in construction 12 years never seen such poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2022
  • Otsego, MN

I’ve been in construction 12 years never seen such poor workmanship and we moved in with promises of our driveway and being done by July 9th and still waiting on irrigation and sod its almost august

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - Not a good experience.

  • Jaytee X.
  • Verified HomeBuyer
  • December 09, 2021
  • Otsego, MN

Not a good experience. Once they sold their home. They dont care about your issues. Built wrong foundation. Many many delays in completion.

Lennar responded:
Hi Jaytee, thank you for this review. We would like to apologize for the numerous delays and issues you encountered that created such a poor experience with your new home. If there is anything we can help with going forward, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Buying Lennar

  • Jeffrey H.
  • Verified HomeBuyer
  • September 28, 2021
  • Otsego, MN

12 items were promised to be done by closing date and we have been in house for over 3 months still about 6 things left to take care of. We were a priority until we actually bought.

Lennar responded:
Hi Jeffrey, thank you for sharing your review with us. We would like to apologize for the delays you have faced in getting items completed in your home. If you have anything outstanding in which we could provide assistance, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

The house siding

  • Mark J.
  • Verified HomeBuyer
  • September 18, 2021
  • Woodbury, MN

Not at all whatsoever what we seen on the model home, I invite you to come and see the deference between the two….

Lennar responded:
Hi Mark, thank you for sharing your experience. We apologize for the disappointment you have expressed regarding the siding on your new home. If you would like us to follow-up on this issue, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Poor quality.

  • Anonymous
  • Verified HomeBuyer
  • April 20, 2021
  • Blaine, MN

Poor quality. Some of the cabinet doors didn't install properly, floors make a squeaky noise.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about your disappointment with the quality of your new home. If there are any items that require attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - Very poor quality products and sloppy workmanship.

  • Susan V.
  • Verified HomeBuyer
  • April 21, 2020
  • Anoka, MN

Very poor quality products and sloppy workmanship. I have a long list of complaints.

Lennar responded:
Hi Susan, thank you for taking time to leave a review. We sincerely apologize for any issues you have experienced with your new home. Please send details of any outstanding issues to corporatecustomercare@lennar.com, and we will follow up for you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Lennar wicklow woods

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Blaine, MN

The people were great to work with. The actual house had many problems. Too many to list. Took months to actually have everything working properly! The contractors aren't worried about quality. They try to get everything done asap.

Lennar responded:
Thank you for taking the time to share your feedback. I'm sorry for any delays you experienced after moving into your home. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can review and address your concerns.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Will not buy again from Lennar

  • Anonymous
  • Verified HomeBuyer
  • February 27, 2023
  • Dayton, MN

The purchase agreement process was the simple part in the buying process. After that everything was stressful. The home sales consultant was horrible to work with. Our home celebration walkthrough was not a celebration. Unfortunately our home was not ready to close. There was lack of quality work and the home was nothing compared to a model home. It has been 3.5 months since closing and some of the outstanding work is finally complete. The project manager is unresponsive and there is lack of communication between the sub companies and Lennar. We have also spot painted the house more than 3 ...

Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced during your home-buying process and with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at LennarCares@Lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Buyer of house in The Enclaves at Settlers Ridge

  • Cathryn L.
  • Verified HomeBuyer
  • January 10, 2023
  • Inver Grove Heights, MN

We just purchased and moved in the end of November. We had things that we were told that they would come back right away to fix or finish and that still hasn't happened. For what we paid for the house, you would think that we would get better customer service and timely repairs. The fact that we were promised grass before we moved in and it didn't happen, very unfortunate. Everyone that I have spoken with has said they can't believe that gutters aren't a part of the home building package, which again is just sad. We are happy to be in our house but just wish that the things would just get ...

Lennar responded:
Hi Cathryn, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard and delays you've faced getting items completed. If any issues still need to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Project mangers

  • Ali M.
  • Verified HomeBuyer
  • August 09, 2022
  • Rogers, MN

We had so-called celebration two weeks before closing, we found about 10 items that needed to be addressed. Nothing were done during that two weeks. Day before closing they promised these were going to be fixed right away. Had to leave the house for one week for ceiling repair. Have to leave the house another two days for all the damages that have done to the floor. Part of the garage door needed to be redone which will be in couple weeks. No accountability to what they do. Workmanship is so bad, I thought project manager job is to supervising the project. After two months, our trash can ...

Lennar responded:
Hi Ali, Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you have had to face in your first months of ownership. Please do not hesitate to contact us directly at corporatecustomercare@lennar.com, if you need our assistance or our follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Decline in quality of workmanship

  • Anonymous
  • Verified HomeBuyer
  • April 27, 2022
  • Blaine, MN

I have toured numerous Lennar model homes in the past and decided to purchase a new construction home with them. I signed the contract in 2021 and they unfortunately transitioned to an inventory system where you have no choice in a lot of the main features. This includes the front elevation type and color scheme. This applies to a lot of the other options as well. During the celebration and the early days after moving in, we noticed a lot of quality issues. Almost all of the door handles, some of the light switch plates, some of the floor vents were crooked. The installers did not even use a ...

Lennar responded:
Hi, thank you for this detailed review. We would like to apologize for the numerous issues you have listed and how they have drastically impacted your experience. If you have any concerns or issues with remaining items being completed, please let us know at corporatecustomercare@lennar.com, and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

We did not matter after the papers are signed

  • Scott R.
  • Verified HomeBuyer
  • April 04, 2021
  • Jordan, MN

Look it is very cleaver to do a walk through and have us sign that we did so that way your not responsible for things missed. and then the workmanship on what was done was vey poor. the paint that was used holds stains almost instantly. and boy if you don't give some a perfect ten they turn on you like your the problem. We paid 415000.00 and it was our first new house and expected much better. they said someone would be in contact with us about all the modern Tech in the house so now our ring system does not work had to disconnect the alarm system because it would go off in the middle of ...

Lennar responded:
Hi Scott, thank you for taking the time to leave a detailed review of your experience. We apologize for the issues you have expressed regarding the lack of follow-up and communication regarding outstanding items in your new home. If you could send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 1

Follow through is very poor

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Waconia, MN

The house showed very well but follow through is so poor. Once we moved in and issues arose their team put us in the back burner. The construction manager has very little resources and escrow items needed take forever. Get as many issues as possible squared away before you buy and give them your money

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about your experience upon moving in to your new home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Not fixed the countertop, doors and floor.

  • Helton C.
  • Verified HomeBuyer
  • July 22, 2019
  • Waconia, MN

I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living ...

Lennar responded:
Hi Helton, thank you for sharing your comments about the countertops in your new home. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Worst Experience - I will recommend not buying from Lennar

  • Oluwafemi A.
  • Verified HomeBuyer
  • September 07, 2022
  • Otsego, MN

This is our second Lennar home and all I can say is I will never do this again. Home buyers - If you can, please look for other trustworthy builder.

Lennar responded:
Hello Oluwafemi. We appreciate your feedback. We are sorry to hear about the poor experience you had. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Horrendous quality control and poor craftsmanship

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2022
  • Rosemount, MN

We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We ...

Lennar responded:
Hello, thank you for taking the time to share your review. We are both sorry and disappointed to hear of the list of difficulties and poor experience you have received. We want to apologize for the delays and lack of communication as well. If there are outstanding items that we may assist you with, please don't hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Lennar - Cheap materials, rushes craftsmanship, last minute downgraded

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2022
  • Lino Lakes, MN

Cheap materials, rushes craftsmanship, last minute downgraded materials with no money refunded, cracks in multiple seems in corners, squeaky floors prior to move in, cracked windows, sprinkle lines installed on neighbors property, sink hole in back yard due to graders "forgetting" hay bell. List goes on and on ask anyone on the FB group made just for this issues.

Lennar responded:
Hi, thank you for sharing a review. We would like to apologize for the poor experience you have had with your new home due to the number of craftsmanship issues. If there is anything we can do to help or additional feedback you would like to share, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Muse

  • Abdisalam M.
  • Verified HomeBuyer
  • July 20, 2024
  • Blaine, MN

Some areas of the house had poor quality

Lennar responded:
Good morning Abdisalam,

We appreciate your feedback and are sorry to hear that you feel some areas of your home have poor quality. If you have any questions or outstanding warranty issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Chanhassen, MN

The construction manager did not closely monitor the work of any subs. They are basically just inputting requests and scheduling. The trim and painting on this house is the worst I have ever seen in new construction. Pages of followup needed.

Lennar responded:
Hello and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2022
  • Rogers, MN

Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the poor experience you had to face, including the delays during construction. Please let us know if there is ever anything we can do to help. We can be reached directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Not a good experience

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2022
  • Corcoran, MN

We thought highly of Lennar and it was our dream to buy a Lennar Home. The process started with great hopes, agents were really nice. But we face lot of disappointments during construction and post construction. The construction manager is rude, the issues that we reported during construction were denied to be fixed and we got bad treatment from the construction manager. When we moved into our new home, within weeks we started seeing several issues from water softener connection not connected to kitchen, heating connection was not accurately done, our refrigerator loses power every week with ...

Lennar responded:
Hi, thank you for this detailed review. We would like to apologize for the poor experienced you have outlined from the service you have received to the quality issues with building materials. If you ever have items that need additional attention, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the team. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Very poor workmanship.

  • Jeremy C.
  • Verified HomeBuyer
  • September 11, 2022
  • Blaine, MN

Over 100 items that need repairs on a brand new home, painting, replacement windows, holes in bathtub, etc. I've been in the new house for months and can't get any traction on getting repairs done. I will never work with Lennar again and will never recommend Lennar to anyone. Very poor workmanship. Quality of work is a zero out of ten.

Lennar responded:
Hi Jeremy, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. Please send us a message at corporatecustomercare@lennar.com with the details of any outstanding items for us to be able to follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1