Lennar Reviews in Minneapolis St. Paul, MN

Be prepared for worst case scenario and having to go make repetitive inquiries on progress of your home and repairs. READ the fine print as everything comes back to what is best for Lennar not the customer.

Poor timeliness when responding to issues. Poor communication with new homebuyers. Delay in getting all issues fixed/completed. Overall, would not recommend!

During our closing day we walked in on painters touching up spots. The new home experience was completely taken away from us and nothing was done to make it more memorable. Most recently, as we started planing our basement work to finish our basement we realized that the water heater was placed just in a random spot that takes away square footage from the future bedroom. The reps told me because the house came with an unfinished basement the water heater can get placed wherever . It would be nice to have the water heater moved or be compensated for losing square footage.

From delays all the way through the entire build. The The craftsmanship is terrible they’ve had to replace a couple of doors four times inside my house still haven’t got it right the trim work is uneven there’s painting is terrible the ceiling looks terrible all the way through have failed on this entire build on top of that The project manager/corporate lennar I don’t know who can’t figure out how to get mail to our mailbox post office says they have no idea which mailbox is ours so it’s just a terrible terrible experience I will tell everyone to never buy lennar

My wife and I decided to buy a Lennar home. We decided to wait 3 months for the house to be completed. During this process we were told that everything on the inside of the house would be completed by closing. When we had our celebration day, it was far from a celebration. There were many items on the inside of the house that were not completed as promised. There seem to be very poor communication between that sales rep and construction rep. Our construction rep did not even know the proper closing date. We have now lived in our house for about 50 days and still can not get answers on when things will be done. The construction rep just tells us that we should get a call or email to schedule it. When we have had work done, it has been less then professional. We have had a family bring their kids to do work on our house multiple times. It was very low quality work. It would be very difficult to do professional work when 4 kids ages 1-12 are at work with you. It was very sad for me to see. It is not fair for us as homeowners and the workers either. The workers not only did bad work, but they also splattered paint all over and did not clean it up. When I tried to communicate with them, they told me they do not speak English. It has been so frustrating trying to get our house completed. We paid a lot of money for a new house and are not getting the professional work and coordination we paid for. We are having to schedule things around our schedule or miss work to get our house finished. Had I of known this would be the case, we would have considered other options. Had they have been honest with us about the process, we could have prepared differently for what was to come. I would not recommend Lennar at this point. Maybe that will change when my house is completed, but I am sure. ... More

Construction delays which were not communicated prior to buying the house. Very poor communication throughout the process. House built with poor workmanship standards. And response from Construction Manager was it is acceptable per Lennar standards. I didn't knew that lennar had such low standards. Not happy with at all. Even now response is very poor if I open any ticket. And for bigger issues Lennar asked me to directly contact vendors. So accountability at all. And issues were present even before I moved into this house. I can go on and on .... If lennar really care about these reviews, please reach out to me. Someone with authority would be appreciated. ... More

Possibly the worst experience I have ever had. It was exhausting and heartbreaking. The sales rep was unsympathetic and gaslit me multiple times before closing. When people do not care about their jobs, it truly impacts others.

Lennar is awful to work with. They blatantly ignore their own contract language. You need to stay on them for every single issue or they will ignore you and do terrible work.

Employees or subs contractors could care less if the quality of there work. Framers we’re great though. I had pee bottles around the house from employees, valves were crooked, there is giant cracks in the ceiling, a can light fixture fell down when we had a family get together and one employee left the door open to the home when it was -10 degrees out side. I would never build with this company again. Very frustrating!

Find a different builder.

We have had to file 7 claims to care in 3 months. Lennar refuses to do anything above the minimum to fix. Not something we ever anticipated with a brand new home. Continue to set high expectations and fail to deliver on them.

The person who inspected each job after it's finished let most of the sloppy job go and passed it on to us. So many things were not met the specification or quality and they let it go. This is the first time I built a new house and I could not believe i will have this type of experience. Personally I don't think it's Lennar fault, it's the person who is in charge of final inspection of each job/items that let it go. If I'm in charge of inspection this house or my house I would tell the contractor to do a better job or redo the job until it's good. I don't have anything good to say about the person who was in charge of inspection of my house...very very very bad. This person should not be working for a Big Name Like Lennar. Very disappointed. ... More

After the closing, anything that came up was ignored

Siding not finished on house. Decking done incorrectly with wrong materials. Gray hole filler used on dark brown cabinets, looks like paint spatters. Grading on lot buried construction debris such as nails, wood & metal scrap, etc. No warning when tradesmen would show up AFTER move in Surprise! Material used on back porch were not what was sold to us nor per plans submitted. Cracks and nail pops never fixed. Touch-up on paint not done. Repeated attempts to resolve deck and siding issues gone unanswered. Grading not done to code 3:1, Hit house numerous times with large machinery. Subcontractor lied about installation procure for screen and decking. ... More

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

I’ve always heard Lenar doesn’t have the best workmanship and I can see that for myself. I’ve complained from the realtor to the builder to the person that did the phone call check about our patio large step entrance. Hoping some easy fix in the future would prevent falls and injuries. I was told they would send someone out but no one came.

Despite assurances that the home is waterproofed, the recent rainfall has resulted in substantial pooling of water around the foundation and subsequent flooding of our basement. This has caused damage to the interior, including the carpet and other finishes. The sump pump was operational; however, the volume of water penetrating the foundation itself suggests potential defects in either the foundation’s waterproofing or the structural integrity of the building.

Terrible craftsmanship. You can see the mud on the sheet rocks through the paint because it is so thin and they only put one coat on. The wall when light hits it from an angle shows a large repair mound and tape line from Floor to ceiling. There’s holes in the subfloor on the second level under the carpet. There’s piles of something under the linoleum in the Laundry room. Apparently none of the floors are prepped before you just throw carpet or vinyl over it to cover up everything. Shingles have blown off the roof, garage was only taped and never finished with mud, in the tape job is terrible. The first floor vinyl planking is damage severely by the staircase because it had no protection on it . The master bathroom, vanity lights aren’t even hung at the same distance from the ceiling. The refrigerator freezer has a broken drawer and the wrong shelf and cap pieces. The heating ducks tick nonstop from the furnace running and is unbearable to listen to constantly in the living room on the main floor. The whole house humidifier randomly will be just running water down the drain when the furnace isn’t even on. The garage is sheet rocked with two walls left un-insulated, about as cheap as a builder can be. The garage floor should have been dug down to flatten out the steepness of the driveway that you can’t park on if it has ice because you’ll slide out into the street. Multiple window seals are shot with frost inside the glass. Multiple windows are scratched in the glass. The kitchen sink drain does not let the water out at the correct rate, causing it to back up Because of the angle of the drain line in the slab floor. You can feel the wind blowing through the window trim because nothing was sealed around the windows when installed. 7 foot garage doors are a joke. The furnace is under powered, even with all of the vents closed on the second level, barely anything blows out of the vents on the lower level. The concrete is horrible with cracks filled with large amounts of caulking. There’s paint on the carpet in multiple areas in the master bedroom. The floors creak already when walking on the second level. The stairway railings feels like they will fall off the wall if you put any weight on it. The microwave has a dent on the front of it, and pops and bangs after running for 4–5 minutes. This is just off the top of my head of the problems. ... More

Don’t use Lennar, ton of problems and anytime you raise an issue you’re gas lighted by a dude saying it isn’t an issue

If you close in spring done expect your yard to be graded, your sprinklers to go in, or to see your sod anytime soon. I was PROMISED I was first on the list when that came. That was in April. It’s 90 degrees in June and I continue to look at a mound of dirt, weed bushes up to my chest, and ricks where my grass should be. It’s a joke. Don’t give them a dollar if you ever want service from Lennar. I avoided writing this review, but they kept asking for one. So, here we are.

There were areas in my home not completed and Tommy and Jennifer from Lennar have been giving me the run-around. The demeanor of the team makes you feel like they are insulting your intelligence. I should have known better than to trust someone's word. The entire experience is a nightmare.

It’s just been more than a month and we have raised 10+ service request already. We entered into our new home and hot water won’t work. Pipe leaked in basement. Cabinet door came off. Switch won’t work. AC stopped working and they said they need 3 weeks to fix it and punished me to suffer in high temperatures inside the home. Would never recommend lennar to anyone.

This whole experience has been horrible from poor workmanship quality to mistake after mistake. And even worse I am STILL waiting on basic things to be fixed. Lennar customer service is useless and does not care or know anything every time I call them. It takes weeks to get any type of answer about things and then when they come to fix it they break things even more. The only reason I have two complete work orders is because I called myself and advocated.

This experiencing of buying a home with Lennar, and now living in the product for a month is nothing but a huge disappointment. As a Realtor of over 18 years, who has sold to my customers a lot of Lennar products over the years, this experience of buying my own has been awful and I would never suggest to anyone to purchase a product from them. The build quality is crap compared to how they use to build 15 years ago, their service is awful, they also are cheap and try and force you to use more companies they own. So many things wrong that my complaints are being filed with the dept of commerce, and the board of realtors. they make the buyer pay state deed tax, this is so crooked and wrong, they also make the buyer escrow for work they don't have complete, another thing that is crooked and wrong. they also don't complete any work on time.. we closed in May were told would have a yard by end of June and it's not July 5 and they have not even started this work.. in which until it is complete my money is held in escrow because this unethical lousy company does business like this. They are money driven and don't care about the consumer, they build cheap crap and I dislike them more than any builder I've ever dealt with.. I will bash them over and over unless they change and try and make things right for my family. they also are cheap that they don't even pay a realtor a true commission and their lame closing gift you you is some blanket and water bottle that we tossed in the thrash. I can't express how much they anger me and I think they should be sued and put out of business. ... More

They only mean business. They dont care if u missing something. They only nice when u buying. After u complained, They just ignored u. Basically do it yourself kinda thing. Lennar care is good thou. They help u out. Others, thry only good when they dont receive the money yet.