Lennar Reviews in Minneapolis St. Paul, MN
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What Minneapolis St. Paul Homeowners Have to Say About Lennar.
Read all 587 verified reviews from homeowners that built a new home with Lennar in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Minneapolis-St. Paul Area
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Customer Reviews
Expect Issues
- Justin B.
- Verified HomeBuyer
- July 24, 2019
- Rosemount, MN
We have had to file 7 claims to care in 3 months. Lennar refuses to do anything above the minimum to fix. Not something we ever anticipated with a brand new home. Continue to set high expectations and fail to deliver on them.
Lennar responded:
Hi Justin, thank you for your feedback. We are sorry to hear about the difficulties you have had with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Very poor quality of work has been done on house
- Prabhat P.
- Verified HomeBuyer
- July 23, 2019
- Blaine, MN
Very poor quality of work has been done on house
Lennar responded:
Hi Prabhat, thank you for your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up on them for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Not fixed the countertop, doors and floor.
- Helton C.
- Verified HomeBuyer
- July 22, 2019
- Waconia, MN
I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living ...
Lennar responded:
Hi Helton, thank you for sharing your comments about the countertops in your new home. We are sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Good people with Lennar, but not the best quality of work done by outside contractors.
- Lynette A.
- Verified HomeBuyer
- July 21, 2019
- Waconia, MN
When a person purchases a new house, you would expect the work to be of better quality. These contractors are supposed to be professionals and do better jobs than myself. We shouldn't have to have painters come back, sidewalks fixed, plumbing fixed, fixtures replaced, garage siding repaired all within the first 2 months. The CM was awesome! He was very willing to get people back in and make the repairs. We passed our 60 day mark, so no more CM helping us. The current customer care rep has been good so far and brought contractors back to make repairs. With the price one pays, I would expect ...
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 5
Terrible untrustworthy
- Casey M.
- Verified HomeBuyer
- July 17, 2019
- Woodbury, MN
The townhome is not level, the trim work and cabinets are all crooked. There was holes in the subflooring they just put carpet over and never thought we would find. Our backsplash was cracked and they didn’t want to fix. They installed the wrong size island counter top, wrong kitchen sink, wrong facets in every bathroom, wrong shower heads in every shower, and wrong door handles on all the exterior doors. Our builder Mark Prokosch was terrible and completely untrustworthy and never responded to emails. He never seemed to know what was going on and never replaced items that were suppose to be ...
Lennar responded:
Hi Casey, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent customer service before and after
- Yuxin Y.
- Verified HomeBuyer
- July 17, 2019
- Woodbury, MN
Very satisfy with Lannar’s Service. From build a house with sells person to after moving in. When I have any problems, they always did their best job to make things work!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very responsive to fixing issues
- Scott W.
- Verified HomeBuyer
- July 17, 2019
- Lake Elmo, MN
We are very happy with our new home and the Lennar team
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lennar makes the home buying process very easy.
- Gordon P.
- Verified HomeBuyer
- July 09, 2019
- Cottage Grove, MN
Lennar makes the home buying process very easy.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
From first House to firt Home
- Muhammad Z.
- Verified HomeBuyer
- July 03, 2019
- Lakeville, MN
I was in the process of looking into my first house for last 3 years, and finally Lennar had the one that was my first Home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Awesome job Ray!
- Dennis C.
- Verified HomeBuyer
- July 02, 2019
- Blaine, MN
Awesome job Ray!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Review
- Fernando N.
- Verified HomeBuyer
- June 25, 2019
- Woodbury, MN
Decent builder with great customer service. The Sales person, Robbie is superb. Issues with workmanship and commissioning. AC was not hooked up. Discovered it when it got warmer. Should never have accepted the unit from the sub.
Lennar responded:
Hi Fernando, thank you for your feedback. We are sorry for any inconvenience you experienced. Please send any outstanding items to us at corporatecustomercare@lennar.com if you would like us to follow-up for you. – Lennar Customer Care
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
I Love Lennar!
- Krystal S.
- Verified HomeBuyer
- June 24, 2019
- Rosemount, MN
I am a first time home owner and all my coworkers had me a bit freaked out about the process. I heard tons of horror story about their builders. I have nothing but wonderful things to say about Lennar. I LOVE my home, the staff are all amazing and the experience was great! I would and do recommend Lennar to everyone I know and meet. Lennar you are truly the BEST IN THE BUSINESS!! Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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