Lennar Reviews in Minneapolis St. Paul, MN

What Minneapolis St. Paul Homeowners Have to Say About Lennar.

Read all 579 verified reviews from homeowners that built a new home with Lennar in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Minneapolis-St. Paul Area

579 Reviews in Minneapolis-St. Paul Area

Star Rating Breakdown

Ratings by Category

Overall 3.8

Quality 3.5

Trustworthiness 3.7

Responsiveness 3.6

Lennar in Minneapolis-St. Paul Area

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Customer Reviews

Disapointed

Jacquelynn S.
Verified HomeBuyer
March 02, 2020
Corcoran, MN

The quality of workmanship is awful. The quality of the product is awful. The contractors don't communicate with each other therefore leaving a less than standard quality product for the homeowner to fix. We moved in in Sept and we're still dealing with issues like placing a bathroom mirror over an outlet, tile cut wrong and showing the floor underneath, kitchen faucet disconnecting from the counter, wrong caulk in the entire basement, water filtration system was put in wrong, permanent footprints, broken and crooked heat vents, and so on. I could go on but will stop there. I cannot say in ...

Lennar responded:
Hi Jacquelynn, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Poor!!

Anonymous
Verified HomeBuyer
July 30, 2019
Woodbury, MN

Poor timeliness when responding to issues. Poor communication with new homebuyers. Delay in getting all issues fixed/completed. Overall, would not recommend!

Lennar responded:
Thank you for your comments. We are sorry to hear about the difficulties you have had. Please feel free to send a message with any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Expect Issues

Justin B.
Verified HomeBuyer
July 24, 2019
Rosemount, MN

We have had to file 7 claims to care in 3 months. Lennar refuses to do anything above the minimum to fix. Not something we ever anticipated with a brand new home. Continue to set high expectations and fail to deliver on them.

Lennar responded:
Hi Justin, thank you for your feedback. We are sorry to hear about the difficulties you have had with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 1

Terrible untrustworthy

Casey M.
Verified HomeBuyer
July 17, 2019
Woodbury, MN

The townhome is not level, the trim work and cabinets are all crooked. There was holes in the subflooring they just put carpet over and never thought we would find. Our backsplash was cracked and they didn’t want to fix. They installed the wrong size island counter top, wrong kitchen sink, wrong facets in every bathroom, wrong shower heads in every shower, and wrong door handles on all the exterior doors. Our builder Mark Prokosch was terrible and completely untrustworthy and never responded to emails. He never seemed to know what was going on and never replaced items that were suppose to be changed out. ...

Lennar responded:
Hi Casey, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

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