Lennar Reviews in Minneapolis St. Paul, MN

Excellent, available, quality, and fulfillment promise

First and foremost I would like to thank Mary for providing an awesome service, she answered all my questions and was always communicating with me about the progress of our home, she kept us updated every step of the way! I think that is what made our home buying experience less stressful. We love our new home! There are a few things that need to be fixed but so far every service request I have submitted has been acknowledged.

Use better washable paint. People moving into a brand new house don’t want marks on the walls that cannot be washed off or have to paint a freshly painted house.

Being a first time home buyer i was worried about the whole process and Lennar team specially Lennar Mortagage made it very easy for me and were available each step to guide through the process. One thing i feel Lennar could do better is to give minimal customization option to buyers. I get it these customization add time to home delivery but smaller customization should be encouraged.

Very slow to get customer care response.

Floor is poorly done. Alot of the fixtures are falling off. As well as the ceiling sprinkler

This is my 3rd new construction home and my experience with Lennar has opportunities for improvement related to craftsmanship and responsiveness . We had carpet tacks all over beyond any experience we had before and the response we received is that is normal which is not. The sliding door in the kitchen was missing the lock. The lock was not there at alll and two months in the air conditioner is not working when is hot and the feedback is that an appointment is set for two weeks later to have someone to just check. This is not the experience I was looking to have specially when this is my 3rd new construction home and I had good experiences before. I suggest that the team look at the suppliers they selected because we went with Lennar based on recommendation and so far we are disappointed. ... More

I don't like this kind of surveys because at the end for a few bad apples the whole team is rated.

We were buying site unseen and Cody and Rick were absolutely wonderful! The whole process went very smooth. We would give them both a 10!!!! The thing that did disappoint us is some of the workmanship in our new home and also with the cleanliness of the home. I do understand some of it was because we moved in during the winter but still very disappointed.

Fantastic buying experience. The challenge we have is with the level of building outweighing issues after build, supply and demand. The responsiveness and the level of care from the Construction Manager and directives given are a problem. The communication given by the customer care team is beyond unacceptable. The home owner shouldn't have to follow up on every issues and get time lines or keep them in line with job time lines. I hope they fix them. We love our home and its a beautiful area but after you have paid and moved in others who haven't moved in are put as priority when you have warranty item issues. They need to fix this! ... More

Can do a better job at responding to emails. Sent an email regarding my front windows and a follow up email a week after. It’s been 3.5 weeks and still yet no response.

It was great until we moved in. Laura tommy and whitney all so helpful. Cannot say enough about customer service leading up to closing date. Once moved in has not been great. Have found a lot of poor work and things not working with a poor response. We made a complaint about a lennar staff who came out and referred to same staff to make complaint. been disappointed

I have had multiple issues since moving in. A/C was out for almost two weeks in June. Dishwasher needing a technician to come out due to improper installation. Outside siding falling off and the cutting of my Internet/cable line due to not being marked. Almost forgot, a missing drawer in my bathroom vanity when I moved in. They ship the drawer to me in four different packages and I have to assemble it and install. And they never sent me the hardware for the drawer assembly or asked if everything is okay. My recommendation would be to go somewhere else

Disappointed the way issues are handled . We have to run around like mice to get our issues resolved .

This was our first time purchasing a brand new build and it couldn't have gone better. The team at Lennar was with us every step of the way. Anytime we had a question they were there to help, before we moved in and even as we were already living in our home. My husband and I really appreciated the frequent updates when it was being built and the multiple walk throughs we had before we closed. It was helpful for us to see the progress of our home as it was happening. Every walk through helped us learn more about our home. We would definitely recommend Lennar.

Great quality and move in ready at original walk through.

Great home, service and support.

Amenities are very nice but at this price I would have expected ceiling fans and more cabinets for storage.

Straightforward pricing - on time with completion - very thorough on expectations.

Awesome job Ray!

Lovely home, great location. The only suggestion would be to have the home completely finished before closing

Overall great value for the price. Disappointed that we were forced to sign a contract were I am out $25,000 until the lawn is complete. The builders and work done on the house is excellent. Overall everything works as expected. Master bedroom door doesn’t close and a couple of popped nails that I expect to be fixed during warranty. Seems like minor issues for considering the detail and quality of the builder. The general contractor took exceptional care in quality during the build leaving very little to correct later.

My experience with Lennar was great. The staff that I worked with were professional and available for questions whenever needed. I would recommend Lennar to others.

Although Lennar homes aren’t totally custom there are many options and finishes one can choose from. Great workmanship and consistent weekly communication throughout the building process. We love our home!

The house is perfect for our family.