Lennar Reviews in Las Vegas, NV

The building team were responsive to addressing issues prior to moving in and the customer care team have been responsive since moving in

Didn’t get much information about anything after closing. Gate codes, HOA info, ect.

Make sure punch list items are done before closing.

Looking at single story homes and found a home at Talamore community but wanted the same home in Black Mountain Ranch. Walked into the first Pioneet model and fell in love with it and made offer and accepted all with 3 hrs time from seeing it to prequalifying and accepting offer. Very quick and fast process. Love lennar homes.

During the initial process of purchasing, the process was easy and seamless. We were able to purchase the home from out of state since most of the transaction was completed online. We did experience some issues, however, it was nothing to major that prevented us from completing the transaction. The home is beautiful, however, the materials used could’ve been better. The walls are thin, baseboards throughout the house were not properly cut and the paint is easily scuffed.

Everyone was professional, easy to work with , issues and concerns were taken care, personally v happy w entire process!

I've had a few issues that nobody can address and I'm getting tired of reaching out. Crap quality

MJ was fab. She was very friendly, professional & thorough.

Not customer service at all in any department. The materials and accessories that they used are the cheapest . I saw the blinds that they put in a $750.000 house at Walmart for $15.00 . Chrome fixtures the cheapest. We knew what we were buying but we didn’t realize how bad it was.

Excellent and professional Sales and Finance Teams.

The entire process was very smooth and easy!

Overall I've had a decent experience. There were a few miscommunications at the design center, however, it was worked out in the end. When paying over a 1/2 million dollars for a house, I do expect the craftmanship to be better. Uneven drywall, corners, scratches on surfaces like your countertops and flooring were all minor but noticeable after living in the home for a period of time. There were a few issues that resulted in warranty repair and I have to say the lightening speed response is what makes the overall process much better. Although you never want to have a warranty issue right out of the gate, it's good to know Lennar took care of it quickly. I cannot say enough about our sales person John. He was able to reach out to his internal contacts at Lennar to keep things moving along during the building process. ... More

Nobody answers the calls or messages after their step completes. Their simple response is I dont know.

Haven't gone through the process on a property I changed my mind on because I didn't feel comfortable with the process the property I did buy the crew was great and worked with me to answer most questions. All except one but that's okay.

We have had a great experience with the staff. Shay, Alicia, and Doug are exceptional employees. They are attentive and helpful. I have submitted a few warranty claims since moving in over a month ago. The Lennar staff are communicative, punctual, and fix the issues swiftly. My only quaim is the build quality of my home is not what I expect for the price.

I have been experiencing lots of issues with the doors at my house in addition to a drawer in the kitchen that won't close properly from the first time I opened it. This is my first time purchasing a new home. Maybe this is normal. I did contact customer services regarding these issues and they responded immediately. They put me in contact with my representative and an appointment was made by him to have someone come out to make repairs. I am hopeful that when that time comes around all repairs will be made to my satisfaction.

Overall experience was not bad but of course things arise. Satisfied at this time. I appreciate the Lennar team trying their best to help when it is needed. Hopefully it will continue.

Lennar made the buying experience easy & fun. Lennar Mortgage made the purchase possible (thank you!), the sales person helped us negotiate a deal we are happy with, and the Construction manager has been super responsive. We love our new home & think that Lennar quality & service is fantastic for the price.

Lennar want to build as fast as possible with really no details to finish work. You can really tell they build it fast and sell them as quick as possible and then deal with issues later. Seems to me they would take a little more pride in there product and make sure the home is completed and clean before walking homes with clients. Moved in little over 2 months ago and still roof flashing is painted 3 different colors or not even painted at all on sections. Stucco is uneven and makes walls not straight. So much more but just be careful when buying homes I'm sure they all have different issues. ... More

We are thrilled to live here. We dont know what we would have done without Brian and our real estate agent. They truly helped us get in this house.

We did our research for new home builders and we ended up selecting Lennar. Whole buying process was smooth and without surprises. Our house passed inspections with only few cosmetic issues which were quickly addressed. We have been living in our new place for couple of months now and we are very happy with it. Lennar is very responsive whenever we are contacting them. It was a good decision to trust them.

The workmanship takes a hit when contractors are forced to complete a home for delivery, which creates build issues that the customer has to deal with after the fact.

Our customer service representative, Christina C. has been excellent in arranging and following up with contractors to correct a few items.

From buy to closing this new house， pretty simple and easy! They did most of the things you thought! Quick Move-in! Thank you all for great helping !

Since closing, Doug has been fantastic and responsive to the issues we've found. Kudos to Doug. The issues needing immediate attention are the bent bedroom window frame that was unable to close once opened and a hole in our shower pan that we missed during the final inspection but found during the first use. We chose to redo all the baseboards and door trim in the new home and discovered dozens of trim nails, no shims, and no nails holding doors in place. Three door frames fell out of place, and I reinstalled them using shims and three-inch screws. I did not contact Doug because I would not have noticed the poor work had I not removed the door trim. I did warn neighbors if they chose to follow along with upgrades. The month leading up to closing was the worst customer service I've received in six years of living in Las Vegas, especially considering the $700K home sticker. Alex, the "concierge," communicated very poorly. I truly recommend removing him from the staff, considering other neighbors experienced similar issues. He was absolutely terrible and sullied the Lennar home-buying experience. We considered walking away from the home, but we loved the location. When we expressed our willingness to walk, Roy stepped in to cover for Alex's poor performance. We purchased the home in November and were told to expect an end-of-February move. More communication is needed to plan an official signing date. Yet, Lennar claimed this initial conversation set our signing date in stone—over two dozen back-and-forth emails and phone calls to cement a date, a wild experience for two full-time employed homebuyers. My wife works for a luxury home builder in Vegas, which set our expectations for Lennar to fail spectacularly. It's genuinely appreciated that Roy came in to remedy Alex's failures, but the frustration to get there enraged us the buyers, and Lennar employees covering for Alex. We unfairly took out much of this frustration on Tom, but he was an absolute beast. I do apologize. We noticed exterior cosmetic issues during the early stages of construction and reported them directly to Tom, and he handled them all exceptionally and promptly. Thank you so much for exceeding your role and genuinely stepping up. Tom and Frank did outstanding work and deserve praise. Again, Alex deserved the earfuls, but he was never available. I believed this was a one-off, but I confirmed through our new neighbors that Alex does not understand his role in Lennar processes. I believe Lennar needs to work on communication with home buyers and common terminology, such as "celebration day," "acceptance day," pre-walk versus blue tape, and overall expectations. I've purchased several homes and always had clarity about what was happening, but these terms seem unique to Lennar and need to be explained better. I used Reddit to figure out most of it; again, solid communication took a lot of work. Richard, from Lennar Loan Services, also helped immensely and responded to emails within minutes. Many emails were sent at night and on weekends, as concerns usually do, but Richard responded within minutes every time. This guy lives the teleworking life. His whole team did great and deserves praise. We felt sweet-hearted about the purchase because of the initial care we received. That interaction with Roy raised expectations, and we were excited when we chose Lennar. In all, we love our home, and although we gutted it and changed most of the interior, Avery Pointe is an excellent location with stellar views of the valley. Customer attention and service demands improvement. I continue to recommend the neighborhood to friends and refuse to allow a lacking concierge experience to ruin my new home high! Applause to Doug, Roy, Richard, Tom, Frank, and the other construction supers on "acceptance day." ... More