Lennar Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Lennar.
Read all 849 verified reviews from homeowners that built a new home with Lennar in the Las Vegas area. Las Vegas homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Las Vegas Area
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Customer Reviews
Debra
- Anonymous
- Verified Homebuyer
- April 17, 2024
- Henderson, NV
Lennar, is a good builder, but they have omitted small things you expect in most older homes, such as medicine cabinets, towels bars/racks in bathrooms, extra paint for touch-ups, the appliances that come with most homes are very basic, and the SID or LID is put on the homeowners to pay now.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great Purchasing Experience
- Yaneer E.
- Verified Homebuyer
- April 17, 2024
- Las Vegas, NV
Very smooth purchasing experience. Roy, the realtor for Lennar helped in every aspect and really helped push the deal through with all unforeseen hurdles. Every department was well informed and was able to answer all my questions. Highly recommended!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy to Buy our Second Lennar home
- The S.
- Verified Homebuyer
- April 17, 2024
- Henderson, NV
Jonathan at sales was great, so are Ryan and Josh. Amber at design center was efficient and friendly.. :)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Quality; Many defects need remedy after closing
- Anonymous
- Verified Homebuyer
- April 17, 2024
- Las Vegas, NV
Poor quality overall. Very disappointed. Many defects and issues that require repair AFTER closing. Poor attention to quality control over vendors during the construction process and lack of oversight in remedying BEFORE closing so it leaves the homeowner having to chase to get warranty items repaired. The warranty rep (Doug) has been fantastic and responsive - BUT - we shouldn’t have to deal with all of these issues. More care is needed in making sure the home is delivered in better shape/quality BEFORE you sell to a prospective buyer. Not fair to the buyer to have to deal with all of these ...
Lennar responded:
Hi, thank you for your detailed review. We are very sorry that your home has items that require our attention. We stand for quality as it is something we have followed since our inception. We are going to be using your feedback to help improve. -Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Overall process
- Jose L.
- Verified Homebuyer
- April 17, 2024
- Henderson, NV
The sales process was good. The mortgage process with Lennar Mortgage was terrible as persons involved seemed inexperience and not responsive most of the time. We found a leak on the fire sprinkler system, mold under a bathroom cabinet as a result of a leak during construction which was not disclosed to us, rattling glass door to the patio, and other issues. Although Lennar has been very responsive to correct the issues, it has taken a lot of our personal time on appointments and waiting for things to get fixed... Has taken the excitement of buying a brand new home away...
Lennar responded:
Hi Jose, we are truly sorry that the issues that you have experienced have caused you some inconveniences. We always try to solve issues as diligently as possible. Please continue to reach out to us for anything else that you need with your new home. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 4
Home buying was great but the issiues in the home are taking forever to get fixed. Waiting for weeks to fix things i feel like they think i will eventually forget about the problems that need fixing
- Michael H.
- Verified Homebuyer
- April 17, 2024
- Henderson, NV
They really need to work better at following up on the repairs in the homes
Total Score 5
Quality 3
Trustworthiness 2
Responsiveness 2
Our first new build Lennar home
- Paul M.
- Verified Homebuyer
- April 14, 2024
- Henderson, NV
The home buying process was easy and the sales representatives were great. The only down side was I didn’t feel the home was as finished or clean as it should have been at closing.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
A number not a person
- Jose C.
- Verified Homebuyer
- April 10, 2024
- North Las Vegas, NV
Throughout the process, my spouse and I felt like a number/quota instead of a person. Every department was in a hurry to pass us on to the next department.
Lennar responded:
Hi Jose, we are sorry because you did not feel the connection we would have wished during the homebuying process. We truly care about all of our homebuyers above everything. Please continue to reach out to if you need anything with your new home. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Everything is "NOT" Included
- Charla S.
- Verified Homebuyer
- April 10, 2024
- Henderson, NV
WORST EXPERIENCE EVER, LENNAR! From the fact that: 1. You sent us a "Notice of Non-Compliance" and said you were going to cancel our contract and retain our deposit after LENNAR failed to provide the home on the scheduled due date due to construction delays. Why would you send this Notice of Non-Compliance when it wasn't our fault for the delay? This caused EXTREME stress during an already stressful time. SHAME ON LENNAR FOR CAUSING THIS STRESS! 2. Our Lennar "Sales Agent" Jonathan ditched us leaving us with no representation on navigating Lennar's home-buying process. Why did he ditch ...
Lennar responded:
Hi Charla, thank you for your review and feedback. We apologize because your experience during the homebuying process did not go as we would have wished. We are also sorry about the frustrations you have faced with the items in your home. Our division leaders will be made aware of your feedback so we can address. -Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 2
Responsiveness 5
The small details.
- Dennis W.
- Verified Homebuyer
- April 10, 2024
- Henderson, NV
Texture and paint crew seem to be in a rush. So many spots where they spilled paint on the flooring. Certain areas the texture seems to be spread thin. Texture and paint around electrical outlets were sloppy. Guys or gals seem to be in a rush and it shows. Not seeing this on the first or second walkthrough but once you get settled in then you really start to notice these details.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
It’s been great so far
- Breanna H.
- Verified Homebuyer
- April 02, 2024
- Las Vegas, NV
Good experience great area great neighborhood
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My Experience
- Angela S.
- Verified Homebuyer
- April 01, 2024
- Henderson, NV
EVERYONE has been wonderful and responsive. Nick goes out of his way to help when I have a question or can't figure something out!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Office staff need significant training or replacement
- Scott H.
- Verified Homebuyer
- March 26, 2024
- Henderson, NV
It is take it or leave it with Lennar. No changes possible. When you ask office staff a question they are wrong most of the time.
Lennar responded:
Hi Scott, we thank you for your feedback and review, we will make sure our leaders hear about this. -Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Easy peasy experience
- Bianca L.
- Verified Homebuyer
- March 26, 2024
- Las Vegas, NV
The whole process has been easy . Our home is beautiful. The year warranty is amazing ! Chris responds right away with any issue that arrises. Nick who did the walk through was on it! He made sure everything was perfect before move in. We couldn’t be happier with our home purchase
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Little attention to details
- Anonymous
- Verified Homebuyer
- March 25, 2024
- Henderson, NV
Good parts: great floor plan and house is functional. Bad parts: lots of finishing defects that don’t get fixed right away. Then you have to deal with crappy customer service. Example: bad paint job on exterior fascia - someone came to fix and used the wrong paint color - how does that happen? Example: During the final walk, we marked dozens of problems to be fixed with masking tape. Only the documented major problems were addressed and all of our tape was removed without resolution. I like the house, we just don’t like having to deal with all of the issues that came with it. I ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Wish I had not purchased a Lennar home!!!
- Brenda H.
- Verified Homebuyer
- March 19, 2024
- Henderson, NV
Very dissatisfied with the home, paid over $600K and having to do a lot of things to get it to the way we want it, cheap cabinets, plain counter tops, all white, no color, no towel racks or medicine cabinets! A shell of a home!! I wish I would have not purchased this tome
Lennar responded:
Hi Brenda, we are truly sorry that you feel dissatisfied with your Lennar home. Please reach out to us if you need anything else going forward. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
It's ok
- Dwight L.
- Verified Homebuyer
- March 19, 2024
- Las Vegas, NV
Builder must have a mobile security to protect the new houses
Lennar responded:
Hi Dwight, thank you for your feedback. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Owner
- Tuo W.
- Verified Homebuyer
- March 19, 2024
- Henderson, NV
Great quick service good experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love our home!
- Kristina K.
- Verified Homebuyer
- March 19, 2024
- Las Vegas, NV
Lennar was thorough and worked with us to get us the dream home we’ve wanted. As it came close to closing, Tom was on top of everything and cared deeply about getting it all right for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beware! If you care about the finished quality and certain features this is not the builder for you.
- Michael S.
- Verified Homebuyer
- March 19, 2024
- Henderson, NV
Poor supervision of Sub contractor's workmanship. Low quality hardware. Lack of hardware: No towel bars. No backing for towel bars. Careless / unnecessary damage to finished items like walls, concrete, pavers, windows, etc. while being built. Things that can't be repaired Complete disregard for buyers desire to have a few simple additions to the home while being built: Refusal to add an outlet, light, or insulate walls Lack of follow through to ensure deficiencies found on walk through are repaired properly or at all. ( I took five inspections to get to closing and at the end I ...
Lennar responded:
Hi Michael, we apologize for the bad quality issues that you have experienced. Quality is something that we have always been part of our way of doing things so we will be informing our team about this to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Carissa
- Sharon C.
- Verified Homebuyer
- March 13, 2024
- Henderson, NV
Carissa is/was an absolute dream to work with. She is/was very prompt, understanding and incredibly knowledgeable. All of the issues were taken care of nicely very professionally.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Was fast and easy process
- Juan L.
- Verified Homebuyer
- March 12, 2024
- Las Vegas, NV
Everything was smooth, fast, and easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mrs Q
- Victoria Q.
- Verified Homebuyer
- March 06, 2024
- Las Vegas, NV
Love our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Customer Care Representative was awful, rude, bully and disrespectful
- Anonymous
- Verified Homebuyer
- March 06, 2024
- Henderson, NV
Only in my home little over two weeks and my sewer line backed up. Only one person. Blamed it on me. Unbelievable
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 2
Bathlazara and his team where simply outstanding
- Michael P.
- Verified Homebuyer
- March 06, 2024
- Las Vegas, NV
We were very satisfied when they presented the house to us after closing. They were very responsive and informative. We would definitely recommend and buy another home from Lennar.!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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