Lennar Reviews in Las Vegas, NV

The building team were responsive to addressing issues prior to moving in and the customer care team have been responsive since moving in

Found a discrepancy square footage for Model C between what was posted in the model home (1511 sq ft) vs the Tax Star (1549 sq ft). Messaged the sales department, received no answer.

This is my second Lennar home. I purchased this home because of the craftsmanship in my first Lennar home. Unfortunately Lennar did cut corners in the craftsmanship in my new home which was twice the price as my first Lennar home.

Lennar has professional and courteous to deal with. Martha and Duke have been great to work with. Our Lennar agent, Dawn was great in answering all our questions in a timely manner. However, after accepting the house a few things have been at or below average. On closing day, we were left to fend for ourselves, did not know where to get our mail key, garage remotes did not work, no explanation on the Schlage keyless lock system, how to obtain the RFID chip for the gate entry, etc. A helpful explanation sheet would have been very helpful. I even wrote something up myself and submitted it with no response. We still cannot get our side-walk repaired when it was damaged before we moved-in. They just point the finger to the city. Most of all we were shocked to not receive anything from Lennar to include champagne or anything. They call closing day a celebration...but do nothing for you and was a nightmare of a day. We spent over $500K and expected a little something than here you go. ... More

Most of the people we worked with through the process were very nice and answered any questions we had. Small hiccups here and there but that’s to be expected with such an extensive process. Buying a new construction home is MUCH more stressful than buying something already done, just so you know, at least in Nevada. Our home was close to half a million dollars after we chose some vinyl wide plank flooring, a slightly nicer backsplash for the kitchen, and opted for the slightly nicer carpeting upstairs. The upgraded materials we got were something I would’ve expected to be standard in a house like this. We visited the site multiple times throughout construction to look at the guts of the home and noticed pretty poor timber quality being used, lots of warped boards especially the drywall studs. I don’t think we have a single flat wall in the house. Several of the studs were not nailed in correctly and just wobbled when you touched them. Luckily the actual structure of the house came on trucks preassembled with good timber and seemingly good assembly. Needless to say seeing the super warped boards had me feeling more nervous about what else might be “to code” but still poor quality. Half a million dollars should get you more than the minimum. We like the design and layout of the home, some thought was put into roof design for solar and an existing water softening loop in the garage for our terribly hard water. Appliances included are decent except for the dishwasher, it’s 95% plastic and just looks and feels very cheap. LED lighting throughout looks good and is a natural white instead of super white/blue which is great. One weird thing, the home came wired with fiber and cat6(Ethernet) to a decent network panel, but the cables only run to the master bedroom, living room, and kitchen. I have no clue where the 4th wire goes and no clue why they didn’t wire the 2nd and 3rd bedroom with Ethernet. It’s 2024, every bedroom should have wired internet, especially with how crowded WiFi bands are becoming with the increasing number of wirelessly connected smart home tools. Schlage door hardware throughout was a nice surprise, wasn’t expecting that after seeing the material quality everywhere else. Windows and sliding doors are unfortunately vinyl-framed and poor quality. Slightest wind gust flexes the whole door and the seals are laughable for a desert home surrounded by sand, we have to vacuum the window and door tracks anytime the wind decides to blow. This is more of a nuisance but could be an issue for the weep holes that keep moisture out of your house. Lennar has been great about fixing any issues we’ve claimed through their warranty portal which has really been their only saving grace here. Granted it’s not going to improve material quality anywhere but if anything isn’t perfect or doing what it should they will make it right, love that. Really overall it’s been fine, just not exactly the quality level we expected for such an expensive house. ... More

I recently went through the home buying process with Lennar, and I have mixed feelings about my experience. While there were some positive aspects, there were also significant challenges that I believe potential buyers should be aware of. First, I want to commend the construction manager and the customer service team. They were outstanding and truly made the process smoother. Their professionalism and willingness to assist were greatly appreciated and helped alleviate some of the stress that comes with purchasing a home. However, my experience with Lennar’s mortgage lending process left much to be desired. The lenders seemed disorganized and struggled to properly collect my documentation. This lack of organization led to unnecessary delays and confusion, causing added frustration during an already complicated process. Additionally, I encountered a serious issue with my credit report. Lennar double-reported my mortgage, which was concerning. When I reached out to resolve this issue, I found their response to be quite nonchalant. Even after requesting a letter confirming that they had sold my mortgage and that I had a zero balance, they were unwilling to provide the necessary documentation. In summary, while my interactions with the construction team and customer service were positive, the mortgage lending experience was frustrating and disappointing. I hope Lennar can address these issues for future buyers, as they could greatly improve the overall home buying experience. ... More

Deal with buyers more on. Personal level rather thru the internet. Did not like that

Buying the home was fine - responded quickly to an opportunity for earlier acquisition. Dealing with the bank was a horror. This is my 11th house so not my first rodeo

It seems as if the builders were just trying to hurry and get the home done. There are alot of minor things that are messed up that shouldn’t be.

With everyone working remote and no one being forced to be in an office or available to work, there is a lack of availability or response. Things are not taken care of as quickly as they used to be or, sometimes, you can't even get a hold of someone to get an answer or solution. That goes for both the buying process and the support for issues after closing. Employees have become more focused on their personal issues rather than their work and availability during working hours.

No person at models, couldn't get in as scheduled, took 45 minutes in heat and my buyers agent to help me, if not for her would not have bought the home, they no longer honor buyers agents so would not buy the house now. Then no one at scheduled appt at design center, waited an hour, they blamed me adding insult to injury, they rescheduled and took another half day of my time. The only way this worked was my agent pushing through and knowing the people to call, if it were just me would have backed out. Once home was done they were awesome at fixing some issues in a timely manner, that part of the process was great. The everythings included is great. Recommend using an agent if you buy with Lennar, buying process is like calling a help line and getting a computer and then trying to press 0 for a customer service and waiting, fortunately my agent had direct lines to get it done. ... More

The home is a great value, with so much included. It's beautiful. But there are too many stupid construction errors — the wrong smartbox, not enough outlets in the smartbox (Cox TV and WAP are STILL a problem), wrong thermostats and plugs for the washer, promised USB ports not installed, no info on HOA procedures and more. It gets fixed (mostly) but owners waste hours dealing with what was supposed to be a turnkey experience. My third new construction and by far the most problematic.

It was impossible too work with Lennar title. Would not accommodate my requests and had to use a different title company. Lennar punished me by not paying fees that the seller would normally pay

Th people we have been working with after we moved in have been very helpful

My issue in being a first time NEW home buyer was disappointing, not so much because of the home but the agent, Virginia. They screwed up on the loan docs and sent them to a different state, which meant we had to get up at the crack of dawn to make sure everything was resigned before noon for escrow to close that day. We came with 7 people and a truck from California. I followed up with Virginia around 2:00 and she told title we were very impatient. Next thing I knew it was after 5:00 pm and still not a word. Virginia finally texted me the following morning at 4:30 AM, telling me the code to enter and where the keys and openers were...4:30 AM! Which means we closed the day before and she never told me! She knew we were up at 5:00 am, she knew I had 7 people with me that had no where to sleep, and still waited till then to notify me!! She said she misplaced her phone, but she could of gotten my number from multiple people! Never congratulations, or a proper walk thru....NOTHING! As far as the home, it didn't come with handles on any cupboards. That was over $500.00 to add. The carpet we upgraded, and it is still so cheap and thin with tack strips that cut our feet until we hammered them all down. Everything was stark white and we couldn't even pick our colors with an up charge, so that had to be done before we could move in. I do love the lay out and the area, just wished we had a better experience! ... More

Lennar service and all is great. In my opinion the upgrades should be different. Why no money back when not using tiles or carpet. Why not more freedom for upgrades for kitchen. Material use is cheap. Why not full flooring and then place kitchen island. Etc etc. should be a possibility to get discounted on kitchen and pick own kitchen and store. All is made simple for builder. But maybe I am spoiled with how things get done in the Netherlands.

Working with the construction team was a standout experience—their professionalism and quality were excellent. Unfortunately, the home buying process fell short. The back office was slow to respond, offered poor customer service, and consistently demonstrated a lack of attention to detail.

Purchase experience was good but the quality of workmanship is not up to the Lennar standards as per my expectations. It appeared the tradesmen rushed through the job with so many abnormalities. I can see the coverup made and finishing job is not good at all. We see abnormalities in every room of the house and it feels disappointing to see so much money spent for a mediocre job.

At first, everyone we interacted with seemed genuinely focused on our best interests and providing solid support, but that changed. Communication was poor, with each follow-up passing us off to someone else, making it feel like everyone was just going through the motions. During the pre-walk, several issues we raised but some were left unresolved, and we were given an ultimatum: either they address the items and risk delaying the closing, or we accept things as they were. The foreman was possibly the saving grace, addressing some of our concerns within their scope, but dealing with customer service was difficult. We had to push hard just to get an obviously incomplete appliance installation finished, and despite following the process to replace an unhealthy landscaping feature, I was told it wouldn’t be addressed and to check back months later to petition again. ... More

Our builder was amazing, and Jayden our construction contact has been so helpful every time we had any question. Meanwhile, our Lennar mortgage guy committed fraud, didn't give us closing numbers until 90 days before closing and bait and switched us by making promises about credits that he ultimately couldn't keep.

First and foremost, the majority of the individuals we dealt with at Lennar were a pleasure to work with. Lennar has their hand in every aspect of the process sales, construction, mortgage, title, insurance, etc. They tell you that having everything in-house makes for a seamless experience. And you would expect that to be the case. It very much isn’t. The left hand has absolutely no idea what the right hand is doing. In some instances, the left hand didn’t seem to know that the right hand existed. They assign you a “concierge” to be your bridge between all the different moving parts. In reality, they reach out to you every month or so with an update you got two weeks prior from a different entity. No benefit whatsoever. This was our third new build and by far our most expensive, but also by far the most frustrating experience. As for construction, the quality is not good. The entire house is one big patch job. So many mistakes were caught and had to be redone. I understand that nothing will be perfect, but there were quite a few things that had to be re-done. I would hope that any builder would put forth their best effort, regardless of price point as every homebuyer deserves quality. But the quality we got at the 7 figure price point was extremely disappointing. My suggestion to Lennar, creat a sub-brand for homes at this price point and spend a little more on quality trades. Lennar simplifies the purchase process by offering extremely limited options. Carpet and tile have many options, but cabinets and countertops don’t. Forget about getting ANY electrical upgrade options. And the choices they make are questionable. I have 4 switches for the same light. Each switch is within 10 feet of the other. But then I have a room where the only switch is outside in the hall. What? All the rooms get ceiling fan pre-wires, but only one switch so you can’t control the fan and light independently without a remote. Switched outlets in the room? Nope. They cut corners in the most obvious places. The warranty experience is hit or miss. They do schedule repairs fairly quickly, but almost every repair has come with new damage. The paint people spilled a large amount of paint on my tile and covered it with a potted plant. I’m talking like 1/3 quart of paint. The contractors don’t try to resolve the underlying issues. They just do enough to mask the issue. So all in all, we LOVE the design and layout of our home, but you do not get any semblance of value for the prices they are charging. ... More

I have been experiencing lots of issues with the doors at my house in addition to a drawer in the kitchen that won't close properly from the first time I opened it. This is my first time purchasing a new home. Maybe this is normal. I did contact customer services regarding these issues and they responded immediately. They put me in contact with my representative and an appointment was made by him to have someone come out to make repairs. I am hopeful that when that time comes around all repairs will be made to my satisfaction.

Lennar sold our house to us and then sold the loan without letting us know until several days after the sale. They keep communicating with us even though we no longer have a business relationship.

The building looks grand at the first impression, but once you begin to live in the house one begins to find the house lacks many details that a luxury home should consist of. In our home, most noticeable is the electrical switches and outlets, then the lighting. switches are not placed at logical places, lacking multiple switching capability, some even did not provide multiple switching. outlets are sparse, some not even present such as at a long hallway, no light in the closet, bathroom lights not suitable for makeup for the ladies of the house. poor workmanship.

As much as I dislike making a suggestion to finance with the builder, you may get better treatment from Lennar Title by doing so! Questions not answered, calls not returned, treated rude when we arrived to close per Lennar's diection. We were even asked upon arrival to close, why we were there! Who just shows up at a closing for the heck of it, especially in a pandemic? And keep in mind, Lennar had all our monies and still used their leverage to treat us rude. Lennar, you are not the only builder and definely were unknown to us in IL. We traveled cross country to buy in NV and were thrilled to find a buildrer, builing homes to address our personal needs at this time in life. We have owned many properties before and this was the worse and most stressful closing we ever experienced! All, reading this, my comments are specific to Lennar Title. Our site foreman, conceigre, and sales associates were wonderful! We are currently working with Lennar's home care team to address a few building issues, and so far the process is going well. Hopefully, I will gain confidence in Lennar to recommend to others based on they uphold warranties, etc., but for now my only suggestion is if you decife to purchase a Lennar home, work directly with Lennar's team from start to finish and perhaps Lennar Title will give you better customer service! ... More