Lennar Reviews in Las Vegas, NV

The agent, Shay, was great and the team inside Lennar was pretty good. Unfortunately, Lennar is plagued with incompetence and cost cutting to the extreme at the top. The purchasing team needs to be updated and the design team needs to refocus on what matters in a successful design. I can understand removing the powder room from the RV garage to cut costs. But there was an opportunity to put tough ins for future for a sink on the back side of the master bath. The windows for the garage were removed, which was a design failure and cut very little overall cost. The door to the back yard was removed from the garage. The house has no linen closet, comes without towel bars, the faucets and door handles are chrome when the cabinet hardware is brushed. The front door hardware is also brushed. Nothing matches, we as owners are unable to add outlets or change anything. The bedrooms don’t have any lighting or switched outlets at time of turnover. There are just so many missed opportunities here and with no additional costs or very little at most a more cohesive and quality design a could be accomplished. It boils down to a lack of proper oversight from the executive level. As a side note, Lennar showed the property with a 2% commission advertised for my agent and then tried to change to a lower flat fee around time of closing. After pleading his case Lennar did agree to pay the previously agreed upon rate. However, this type of action on the builder’s part does not reflect well. ... More

Was not the best experience with the mortgage, multiple issues and this isn't my first home. It's my 7th. WAY to many people to deal with and communication was a challenge at best. Quality is ok, but the crew that does the finish work not so great. Have found multiple finishes that are mediocre. They seem to be more concerned about getting them to completion rather than Quality.

Not super happy may choose another builder next purchase

Good parts: great floor plan and house is functional. Bad parts: lots of finishing defects that don’t get fixed right away. Then you have to deal with crappy customer service. Example: bad paint job on exterior fascia - someone came to fix and used the wrong paint color - how does that happen? Example: During the final walk, we marked dozens of problems to be fixed with masking tape. Only the documented major problems were addressed and all of our tape was removed without resolution. I like the house, we just don’t like having to deal with all of the issues that came with it. I think a lot of this could have been mitigated with better quality control. ... More

I am not technologically sophisticated. I have found reporting and following up confusing, frustrating, and non-productive. There also were an exorbitant number of problems.

These are my personal opinion and experience and may be the exception. The new appliances that came with the unit was not of great value. Had refrigerator break down (lost frozen food) and dryer not functioning as it should. Called repair service under warrenty but parts took 2 weeks delivery. Purchased another brand.

I had two significant plumbing leaks after moving in. Customer service was very responsive but it was especially inconvenient to have contractors in and out of home for over three weeks for repairs. That was in addition to basic paint/cabinet repairs to address poor workmanship. I was expecting better quality for the price.

Overall, I was disappointed with my homebuying experience.

Basically all these should be 1 or 2s. Only reason I gave more is I got a deal. Only one person deserves five stars in the whole process and that’s my loan officer. My cons was a still amazingly dirty to the point I actually missed stuff on my walk through that were damage. Having plaster everywhere. I have to get on my hands and knees to clean my flooring cause it has paint and plaster on verywhere and I have to scrub it out the groves. I had one 2 min phone call from Title. I had to call my loan officer to find out I closed. Then mortgage didn’t have the decency to call me when they sold the loan cause it was too late. I got the paperwork from the other mortgage company 2 weeks before I got anything from lennar. And by the time I got it from them and realized I owed one payment to lennar it was past due already. Received it after the due date. A phone call would have helped that it would have been a 2 min phone call hey calling you to let you know all this is happening and what to expect I know we are a little late on paperwork but it’s coming. ... More

Main house ac was not properly connected and secondary ac was cooling the entire house causing an enormous electricity bill in the summer. Multiple paint and cleaning issues not fixed by closing as promised, but nothing major. Quality is not as high as Beazer homes

Your process for warranty work should be an in-person meeting not and online video call that the homeowner should have to do. When warranty work is being completed a representative from Lennar should be there or at least communicating with the homeowner. I have sat around for many hours waiting for work to be done and a few times no show or later than told with no call.

Lennar Title is the absolute worst. No response before or after purchase. Forgot to notify my realtor about walk thru date changes. Walk thru is 1 hr - orientation only - no time to stop to look for problems or issues. Customer Care response is hit or miss. House is gorgeous, makes it easier to look past the scratched and dented appliances, the gouges in the granite, the plain glass windows in the bathrooms, the paint spatters all over the overpriced LVP flooring.

Buyers need to be aware of what is included in the $80,000 Everything Included package. Here is an example, under features the Ring Security Kit says Ring Alarm Window and Door Contact Sensor. There is only a sensor on the front door and the slider. During the walk-thru I asked where the rest of the sensors are on the other windows and doors. Their answers was it only says window and door (singular). Purchasing a $900k house and they can even add sensors to the rest of the doors and windows which cost $99 on Amazon and I know the builder gets it cheaper since they have a contract with Ring. There are no CAT5 outlets anywhere in the house and it's not even an option. They give you one eero Pro 6 mesh wifi system which only covers up to 2000sq. ft. The smallest house in our community is 3300 sq. ft. We caught that during our walk-thru and they ended up sending us another one so we can get internet throughout the house. A house at this price point they can't even put a $20 drain pan under the water heater. Interior paint is a cheap flat white with no option for upgrade to satin or different color. 4 of our neighbors had their house repainted at an extra cost averaging $4500. ... More

The upstairs floor is wavey and squeaky. The kitchen counter tops are different colors and we were told we're looking at it wrong. Huge gap between garage door and house, we were told it's normal. No other house I've owned had a gap like this neither does any other house in this neighborhood. The kitchen cabinets are white, we ordered espresso. No heat or a.c. flowing in vent to downstairs master. That was resolved after two visits. The fire door from the garage into the house is split in the center thru the deadbolt and knob. I was told by the manager that she spoke with the manufacturer and a split door is just as good as one that isn't....what?Still not resolved. Upstairs sliding glass door has no weather strip and blows the vertical blinds like the door is open. It's been a month, still not resolved. House was over a month late from our agreed finish date. Electrician had to come change breaker in laundry room because it tripped every time washer hit spin cycle. Overall I'm dissatisfied and will never recommend or purchase from lennar. Out of my 7 new home purchases, this was the worst by a large margin. The floor plan works for us, that's all the positive I can say. What stood out most about this purchase is the lies, unprofessionalism and lack of integrity. ... More

Quality and workmanship was not the best. It was posted as a gated community on their website but it was not. Response to issues was not the best either.

Not really like the design

The fact that they lied to us about our closing delays. We love our house. We love what we chose for our upgrades. The construction process was great, however the paperwork and behind the scenes was completely an unorganized mess. We were lied to about FHA/HUD delays that we had a feeling were lies, and recently found out to be definite lies. So disappointing. Nothing we can do about it now but definitely made me angry!

It's amazing the things you find out about the contract you signed quickly along with the Builder etc, etc, after you move in. The Realtor just wants to sell sell sell and the builder just wants to put up a house very quickly!!! They don't care if the doors line up or if the floors are level or if there is insulation in the roof. GET A HOME INSPECTION BEFORE MOVING IN!!!

The experience was very fast. Maybe too fast. But I believe that comes with the times and the market. It would have been a better experience if our sales person had better advised us on the process and with more specific facts on the community and neighborhood and that there is an actual sub builder. The sales team could have shown some appreciation and gratitude for finally going through with lennar. But i guess they are too busy with multiple buyers and the individual customer is not valued at this time. It was a decision that felt rushed and I was not completed satisfied especially since we were moving from a different state where I had reservations about moving to Vegas. The build and quality of homes seems different here. And if I could have more info on the differences with understanding from the sales team, this would have made the experience totally different. Although the sales experience was not great. Customer service is completely different. We have been at our new home for a month now. I do appreciate the customer service side very much. Lisa and Rachel are awesome and are very understanding. They get things done and very quickly. They educate the home owner as well. Thank you Lennar customer service. ... More

Just make sure you ask a lot of questions, before you buy, Inspect the House really good....before you move in.

Our two primary issues with this home are poor interior design, and workmanship. I'll touch on a separate topic of builder/buyer interface at the end. For a home at this price point, certain essentials are absent such as, stacked kitchen and bathroom drawers, no place to mount towel bars, too-shallow upper kitchen cabinets, kitchen drawers that are so wide that space is wasted. One of our biggest complaints is the lack of double bars in closets. I have owned two new homes and lived in others in planned developments - I've never seen closets without double bars on at least one wall. The master BR closet is huge, but what's the point if wall space is used inefficiently. None of these items are expensive to remedy - although the kitchen counter is strangely small, while the island is larger than it needs to be. My impression is that these houses are designed by people that have never owned houses. As for workmanship, drywall work is sloppy. The warranty folks have come in and fixed the drywall in one area, but refused to address other drywall issues. Our painter pointed out drywall imperfections while he was painting. We had no choice but to paint over the areas that needed to be repaired, but the warranty guys were asking why we didn't send the painter home? Then we argued over who pays for the paint to re-cover the areas that needed repair. Lennar eventually agreed to purchase the paint, but I'm not sure why it was even a question. To the point about drywall, apparently the standard for high-volume developments is called "Level 3" which means that the finish fits within some standard that laypeople can't possible be aware of. Fair enough, but the drywall inspector was lamenting that Level 3 is not designed to receive eggshell paint. We didn't use eggshell - it was satin finish, but if that's the case, at no time did the builder advise us that certain paints are not recommended. Something that does not affect me as much as it will other owners is poorly thought-out rainwater management. Last year brought a lot of rain, so far this year has been light, but if a strong rain should come, some models will direct heavy flows of water directly over entry walkways and garage doors, which will not only inconvenience owners, but potentially damage paving stones. Another head-scratcher is the thoughtless design of access to the backyard gate and the front door, if an owner wishes to build a path that connects the driveway to the front walk. Plants obstruct the way, to be sure, but to the back gate, there is the control box for irrigation smack in the way. One of the earlier owners incorporated the irrigation box cover into paver path, but those covers are not designed to support very much weight. The cover could easily been put somewhere that would not obstruct paths - particularly in a next-gen home where the person occupying the NextGen unit could walk directly across to separate front door. Plants will inevitably need to be removed or relocated, which doesn't seem consistent with the CC&Rs guidelines. Which brings us to my third point. The builder has done nothing to assist the buyer in obtaining key documents like CC&Rs, paint code and materials spec information, HOA contacts, management company contacts, etc. Finally, the concierge provided me access to a large folder that contained dozens of documents, most of which were relevant to the buyer, but it did contain the CC&Rs. There are two HOAs - there was no explanation as to what functions they perform respectively, who the contacts are, or anything about the Architectural Review process or contacts. The Concierge did pass along a cover letter that I had not previously seen, that contained the above information but those materials must be provided to the buyer at the time of closing. In a nutshell, sloppy design, sloppy interior workmanship (I can only hope the exterior isn't the same) and sloppy handling of key homeowner information. ... More

Quality for the price on home finishes are very sub-par. The kitchen is overall the cheapest quality I’ve ever owned. When I questioned where the “pulls” were or how to open the drawers I was told it voids the warranty if they are installed. I’m also very disappointed my appliances did not work and at final walk thru I was told to call the helpline and it was “my problem” these brand new appliances are assigned to the home. Plastic inserts for shower and tub on a $700k home is a joke. Home Depot and Lowes which I consider low end products have nicer options than what comes with Lennar homes. The interior doors are all hallow not solid wood. The floors (which I understand now could have been upgraded, was cheap linoleum floor. Lastly I found from others in the neighborhood that their homes came with window coverings and that could have been included. It was never even offered. So if you truly want feedback this is the worst purchase I could have made. I only hope I don’t lose too much money when I sell it. Zero interest in ever buying another from this builder. ... More

Even though we did a walk through on the home most of the items on the list really didn’t get fixed. I’m pretty sure the paint in the home is only primer. You can not wipe down the walls at all or the “paint” wipes right off. The finish work in the home I would give 5/5. Most of the joints in the finish carpentry do not line up and nails holes are partially filled. Basically if I ever want to be able to wipe my walls clean if they get dirty I’m going to need to pay a painter to actually come in and use a quality paint that is able to be wiped off. Total overall experience unfortunately is 5/10 duec to the poor finish quality of the home. ... More

Yesterday the construction guys accidentally splattered cement on our newly constructed swimming pool and the deck around it. A construction guy came but I didn’t hear the doorbell because I was in the shower. 10 min later I found out what happened and I texted the construction manager (Gerry). He didn’t even respond. I have to get someone to clean the deck and repaint the affected areas. I believe it was the responsibility of Lennar.

After purchasing, I've made several calls to Lennar folks requesting information, guidance or touch up paint. All calls have remained unanswered. I'm extremely disappointed with this company.