Lennar Reviews in Las Vegas, NV

No doubt Lennar had the most competitive offer of all the new build builders. However I wouldn’t say the quality of our $900k+ home matches others in a similar price point. Are the homes well insulated…no. It is builder grade all the way. Unfortunately builder grade has eroded the past 10years so quality and materials are suspect. Baseboards are literally cardboard. Really … vacuum cleaner nicked a corner. It was peeled like cardboard This is the only Lennar home I’ve bought and it will be last. I’ll look again further regional builders who put more effort into the product

You are not allowed to make any upgrades to your new home other than flooring, kitchen cabinets and countertops. For the price that you have to pay for a new home, Lennar does not include towel holder bars in the bathrooms or any other extras, which is very disappointing.

Overall I'm grateful and pleased that Lennar worked with me to buy our family home. However the mortgage qualification process did not go well. Way too many people involved who did not talk to each other. This buyer had a huge down payment, no debts and a high credit score, After two months with still no resolution, the Buyers agent had to request that the mortgage and title managers to step in. After they stepped in, it took two days for the mortgage to be approved. Thankful for their help.

I absolutely love the house. However, the quality is lacking. You have no idea how NOT sound proof it is until you move in and hear every conversation from any room in the house. The paint I am cleaning up off the floors, showers, holes in walls, shotty paint job - all things you don’t have the chance to find during a short walk thru, from 6 feet away (if you can’t see it from 6 feet, they won’t fix it). The upgrade choices were limited. Follow up on issues up after closing has been good. Again, I do love the house there are just things I wish could have been different and better

Working with the construction team was a standout experience—their professionalism and quality were excellent. Unfortunately, the home buying process fell short. The back office was slow to respond, offered poor customer service, and consistently demonstrated a lack of attention to detail.

Purchase experience was good but the quality of workmanship is not up to the Lennar standards as per my expectations. It appeared the tradesmen rushed through the job with so many abnormalities. I can see the coverup made and finishing job is not good at all. We see abnormalities in every room of the house and it feels disappointing to see so much money spent for a mediocre job.

Overall, the communication is horrible. Maybe there's a rule that "do not answer the phone" by Lennar. My sales agent has never answered the phone, and the response time for texts is at least a few days later, and no response at all sometimes. Lennar is well-known with quality builders, and people expect quality employees from Lennar. However, the level of service they are provided is very disappointing.

Most of the people we worked with through the process were very nice and answered any questions we had. Small hiccups here and there but that’s to be expected with such an extensive process. Buying a new construction home is MUCH more stressful than buying something already done, just so you know, at least in Nevada. Our home was close to half a million dollars after we chose some vinyl wide plank flooring, a slightly nicer backsplash for the kitchen, and opted for the slightly nicer carpeting upstairs. The upgraded materials we got were something I would’ve expected to be standard in a house like this. We visited the site multiple times throughout construction to look at the guts of the home and noticed pretty poor timber quality being used, lots of warped boards especially the drywall studs. I don’t think we have a single flat wall in the house. Several of the studs were not nailed in correctly and just wobbled when you touched them. Luckily the actual structure of the house came on trucks preassembled with good timber and seemingly good assembly. Needless to say seeing the super warped boards had me feeling more nervous about what else might be “to code” but still poor quality. Half a million dollars should get you more than the minimum. We like the design and layout of the home, some thought was put into roof design for solar and an existing water softening loop in the garage for our terribly hard water. Appliances included are decent except for the dishwasher, it’s 95% plastic and just looks and feels very cheap. LED lighting throughout looks good and is a natural white instead of super white/blue which is great. One weird thing, the home came wired with fiber and cat6(Ethernet) to a decent network panel, but the cables only run to the master bedroom, living room, and kitchen. I have no clue where the 4th wire goes and no clue why they didn’t wire the 2nd and 3rd bedroom with Ethernet. It’s 2024, every bedroom should have wired internet, especially with how crowded WiFi bands are becoming with the increasing number of wirelessly connected smart home tools. Schlage door hardware throughout was a nice surprise, wasn’t expecting that after seeing the material quality everywhere else. Windows and sliding doors are unfortunately vinyl-framed and poor quality. Slightest wind gust flexes the whole door and the seals are laughable for a desert home surrounded by sand, we have to vacuum the window and door tracks anytime the wind decides to blow. This is more of a nuisance but could be an issue for the weep holes that keep moisture out of your house. Lennar has been great about fixing any issues we’ve claimed through their warranty portal which has really been their only saving grace here. Granted it’s not going to improve material quality anywhere but if anything isn’t perfect or doing what it should they will make it right, love that. Really overall it’s been fine, just not exactly the quality level we expected for such an expensive house. ... More

We had many set backs and issues that led to many disappointing circumstances when purchasing our home from walking through the model and loving it only to find our almost EVERYTHING was an upgrade or not even available to our floor tile being back ordered which pushed our closing back 3 weeks to being treated very poorly for not using lennar as our financing source to very lastly and most recent not knowing anything about solar and being under the assumption the solar installed on our home would be suffice to power our home, only to find out we need more than double the panels to power our home. I feel like they could have met in the middle on the appliances and included a washer and dryer and the blinds are absolutely ridiculous that they don’t include the biggest window In the home or the doors in the bedrooms just adjust the price accordingly and I am sure most people would agree a lesser quality appliances could have been purchased to offset the blind pricing and lack of washer and dryer. As a home buyer this has been very frustrating for us ... More

At first, everyone we interacted with seemed genuinely focused on our best interests and providing solid support, but that changed. Communication was poor, with each follow-up passing us off to someone else, making it feel like everyone was just going through the motions. During the pre-walk, several issues we raised but some were left unresolved, and we were given an ultimatum: either they address the items and risk delaying the closing, or we accept things as they were. The foreman was possibly the saving grace, addressing some of our concerns within their scope, but dealing with customer service was difficult. We had to push hard just to get an obviously incomplete appliance installation finished, and despite following the process to replace an unhealthy landscaping feature, I was told it wouldn’t be addressed and to check back months later to petition again. ... More

I recently went through the home buying process with Lennar, and I have mixed feelings about my experience. While there were some positive aspects, there were also significant challenges that I believe potential buyers should be aware of. First, I want to commend the construction manager and the customer service team. They were outstanding and truly made the process smoother. Their professionalism and willingness to assist were greatly appreciated and helped alleviate some of the stress that comes with purchasing a home. However, my experience with Lennar’s mortgage lending process left much to be desired. The lenders seemed disorganized and struggled to properly collect my documentation. This lack of organization led to unnecessary delays and confusion, causing added frustration during an already complicated process. Additionally, I encountered a serious issue with my credit report. Lennar double-reported my mortgage, which was concerning. When I reached out to resolve this issue, I found their response to be quite nonchalant. Even after requesting a letter confirming that they had sold my mortgage and that I had a zero balance, they were unwilling to provide the necessary documentation. In summary, while my interactions with the construction team and customer service were positive, the mortgage lending experience was frustrating and disappointing. I hope Lennar can address these issues for future buyers, as they could greatly improve the overall home buying experience. ... More

Our builder was amazing, and Jayden our construction contact has been so helpful every time we had any question. Meanwhile, our Lennar mortgage guy committed fraud, didn't give us closing numbers until 90 days before closing and bait and switched us by making promises about credits that he ultimately couldn't keep.

First and foremost, the majority of the individuals we dealt with at Lennar were a pleasure to work with. Lennar has their hand in every aspect of the process sales, construction, mortgage, title, insurance, etc. They tell you that having everything in-house makes for a seamless experience. And you would expect that to be the case. It very much isn’t. The left hand has absolutely no idea what the right hand is doing. In some instances, the left hand didn’t seem to know that the right hand existed. They assign you a “concierge” to be your bridge between all the different moving parts. In reality, they reach out to you every month or so with an update you got two weeks prior from a different entity. No benefit whatsoever. This was our third new build and by far our most expensive, but also by far the most frustrating experience. As for construction, the quality is not good. The entire house is one big patch job. So many mistakes were caught and had to be redone. I understand that nothing will be perfect, but there were quite a few things that had to be re-done. I would hope that any builder would put forth their best effort, regardless of price point as every homebuyer deserves quality. But the quality we got at the 7 figure price point was extremely disappointing. My suggestion to Lennar, creat a sub-brand for homes at this price point and spend a little more on quality trades. Lennar simplifies the purchase process by offering extremely limited options. Carpet and tile have many options, but cabinets and countertops don’t. Forget about getting ANY electrical upgrade options. And the choices they make are questionable. I have 4 switches for the same light. Each switch is within 10 feet of the other. But then I have a room where the only switch is outside in the hall. What? All the rooms get ceiling fan pre-wires, but only one switch so you can’t control the fan and light independently without a remote. Switched outlets in the room? Nope. They cut corners in the most obvious places. The warranty experience is hit or miss. They do schedule repairs fairly quickly, but almost every repair has come with new damage. The paint people spilled a large amount of paint on my tile and covered it with a potted plant. I’m talking like 1/3 quart of paint. The contractors don’t try to resolve the underlying issues. They just do enough to mask the issue. So all in all, we LOVE the design and layout of our home, but you do not get any semblance of value for the prices they are charging. ... More

The agent, Shay, was great and the team inside Lennar was pretty good. Unfortunately, Lennar is plagued with incompetence and cost cutting to the extreme at the top. The purchasing team needs to be updated and the design team needs to refocus on what matters in a successful design. I can understand removing the powder room from the RV garage to cut costs. But there was an opportunity to put tough ins for future for a sink on the back side of the master bath. The windows for the garage were removed, which was a design failure and cut very little overall cost. The door to the back yard was removed from the garage. The house has no linen closet, comes without towel bars, the faucets and door handles are chrome when the cabinet hardware is brushed. The front door hardware is also brushed. Nothing matches, we as owners are unable to add outlets or change anything. The bedrooms don’t have any lighting or switched outlets at time of turnover. There are just so many missed opportunities here and with no additional costs or very little at most a more cohesive and quality design a could be accomplished. It boils down to a lack of proper oversight from the executive level. As a side note, Lennar showed the property with a 2% commission advertised for my agent and then tried to change to a lower flat fee around time of closing. After pleading his case Lennar did agree to pay the previously agreed upon rate. However, this type of action on the builder’s part does not reflect well. ... More

Was not the best experience with the mortgage, multiple issues and this isn't my first home. It's my 7th. WAY to many people to deal with and communication was a challenge at best. Quality is ok, but the crew that does the finish work not so great. Have found multiple finishes that are mediocre. They seem to be more concerned about getting them to completion rather than Quality.

Not super happy may choose another builder next purchase

Home buying experience mixed. Pushed to close early, A LOT of craftsmanship issues with building of house - paint splotches on floor, mismatched paint used on walls, gouges in shower stall and tub etc.

I have been experiencing lots of issues with the doors at my house in addition to a drawer in the kitchen that won't close properly from the first time I opened it. This is my first time purchasing a new home. Maybe this is normal. I did contact customer services regarding these issues and they responded immediately. They put me in contact with my representative and an appointment was made by him to have someone come out to make repairs. I am hopeful that when that time comes around all repairs will be made to my satisfaction.

Good parts: great floor plan and house is functional. Bad parts: lots of finishing defects that don’t get fixed right away. Then you have to deal with crappy customer service. Example: bad paint job on exterior fascia - someone came to fix and used the wrong paint color - how does that happen? Example: During the final walk, we marked dozens of problems to be fixed with masking tape. Only the documented major problems were addressed and all of our tape was removed without resolution. I like the house, we just don’t like having to deal with all of the issues that came with it. I think a lot of this could have been mitigated with better quality control. ... More

A very stressful buying experience - Gyorgyi the sales rep for Lennar was the reason for our stressful buying experience. Encourage new buyers to get everything in writing and not assume anything. Gyorgyi was like a used car salesperson - tells you anything you want to hear whether is right or wrong - just to make the sale. Ultimately, we are happy with our home; however, we just about walked away from buying a home from Lennar.

I am not technologically sophisticated. I have found reporting and following up confusing, frustrating, and non-productive. There also were an exorbitant number of problems.

These are my personal opinion and experience and may be the exception. The new appliances that came with the unit was not of great value. Had refrigerator break down (lost frozen food) and dryer not functioning as it should. Called repair service under warrenty but parts took 2 weeks delivery. Purchased another brand.

Our experience with Bryan from Sales was great, but our experience with Sheri from Lennar Mortgage was really bad, and Lennar would have lost the sale if it weren't for Bryan going above and beyond to cover for her mistakes. The experience with David from the welcome team was really good, and our punch list was resolved, but that experience was rushed and messy. The quality of the home is fine, but definitely entry-level - they could have made a little more effort with simple things like handles instead of knobs on the doors, or something other than cheap flat white paint that shows every mark. ... More

I had two significant plumbing leaks after moving in. Customer service was very responsive but it was especially inconvenient to have contractors in and out of home for over three weeks for repairs. That was in addition to basic paint/cabinet repairs to address poor workmanship. I was expecting better quality for the price.

Deal with buyers more on. Personal level rather thru the internet. Did not like that