Lennar Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Lennar.
Read all 706 verified reviews from homeowners that built a new home with Lennar in the Las Vegas area. Las Vegas homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Las Vegas Area
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Customer Reviews
They do not do a very good job at QCing the final product.
- Anonymous
- Verified HomeBuyer
- January 18, 2022
- Henderson, NV
The workmanship on these homes is subpar. I am still having issues with many items in my house. Make sure you do an extremely through walk through, look at the ceilings, floors, walls, cabinets, and drawers. They do not do a good job with quality control of their workmanship/contractors.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
It's ok
- Dwight L.
- Verified HomeBuyer
- March 19, 2024
- Las Vegas, NV
Builder must have a mobile security to protect the new houses
Lennar responded:
Hi Dwight, thank you for your feedback. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Beware of "Bait and Switch"- bad purchasing experience!
- Kathleen M.
- Verified HomeBuyer
- July 25, 2023
- Las Vegas, NV
I like my new Lennar home, exept for one issue: I signed a contract on my house, which is the Carson model, based on the model which I saw. It was beautiful, and the refrigerator and cabinetry in the kitchen were perfect. I didn't get to see the actual home I had purchased until after I signed. I assumed the refrigerator and cabinetry would fit like the model. Imagine my surprise when I looked at the kitchen and saw a big gap between the top of the refrigerator and the cabinetry above- about a 15 inch gap, with all unfinished wood exposed. My salesman explained that Lennar had decided to ...
Total Score 2
Quality 4
Trustworthiness 1
Value 2
Responsiveness 3
Overpromised/Underperformed
- John S.
- Verified HomeBuyer
- January 17, 2023
- Henderson, NV
While I am happy with the home itself, the homebuying experience with the Lennar team was less than average. There seems to be a disconnect between all departments within the sales process; from sales to project management to concierge services and then the walkthrough team. Anytime there was something that needed to be corrected or followed-up, each person I would talk with would say someone else on the team should have handled that, but would never take ownership in ensuring things were rectified. Terrible project management that ultimately led to the home closing being pushed back 3 ...
Lennar responded:
Thank you John for sharing your experience. We are happy to know you are happy with your home and are very sorry to hear the home-buying process was not ideal. If you ever have any issues or would like to share additional feedback, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - There were over 25 issues upon closing on the house in August.
- Henry T.
- Verified HomeBuyer
- December 23, 2021
- Henderson, NV
There were over 25 issues upon closing on the house in August. It has taken over 3 months to get these issues resolved. I don't believe the house was even inspected by the onsite Lennar team prior to the closing date. Horrible experience!
Lennar responded:
Hi Henry, thank you for this review. We are disappointed and incredibly sorry for the poor experience you have detailed here with your new home. If you have any issues outstanding in which we can help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Workers very helpful. Agent in models not informative enough.
- Cynthia G.
- Verified HomeBuyer
- November 26, 2021
- Henderson, NV
Expertise in timing was honored for my home, however, was not well informed when looking/buying~~all models were not shown to me in my price range when looking in Heritage Courtyards
Lennar responded:
Hi Cynthia, thank you for this review. We are sorry about the poor experience you had with the shopping process when finding your new home. If there is anything we can do to help going forward, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - It was our first home buying experience, and I was hoping to
- Anonymous
- Verified HomeBuyer
- October 22, 2021
- Las Vegas, NV
It was our first home buying experience, and I was hoping to enjoy it. Overall they did ok, but the mortgage part with constant postpones and delays was frustrating. Moreover, the construction manager was very irresponsible and would not fix stuff that we noted during the walkthrough.
Lennar responded:
Hi, thank you for writing a review. We apologize for any issues you have faced with getting items corrected in your new home. If you have anything outstanding that still requires attention, please send us a message at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - Flooring feels like it's coming up, wall paint peels off by wiping
- Dominique P.
- Verified HomeBuyer
- April 18, 2021
- Las Vegas, NV
Flooring feels like it's coming up, wall paint peels off by wiping it, caulking on floor peels, bunch of nails, screws, papers, plastic, etc that has came up just by leveling the dirt in my backyard, paint on windows, back sliding door wouldn't stay on tracks for about 2 weeks.. I asked for help once and will never ask again.. nor do I want a follow up email or reply!
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Waiting for response from my text
- George G.
- Verified HomeBuyer
- March 19, 2020
- North Las Vegas, NV
Lights missing where there should be lights to
Lennar responded:
Thank you for taking the time to share you comments. I would like our team to review this for you and address it properly. Please share your comments in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Aqua
- Rebecca G.
- Verified HomeBuyer
- October 11, 2024
- Henderson, NV
Lennar selling agent was unresponsive throughout the entire process! Issues at initial walk through were not resolved prior to final walk through. This was a model so I would have expected better quality from the beginning.
Lennar responded:
Thank you for sharing your experience with us, Rebecca. We sincerely apologize for the unresponsiveness you encountered with our selling agent and the unresolved issues during your initial and final ...
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Very poor final walk through and resolution of issues noted during walk through as well as cleanliness of house. The house was a mess and needed to be thoroughly cleaned multiple times. The builder was sloppy with some workmanship also
- Matthew Andrew F.
- Verified HomeBuyer
- July 07, 2024
- Henderson, NV
Lennar used to be much higher quality however now has cut many corners to save even the smallest amount of money. They are now a small step above KB even with their "Everythings Included" slogan. The reason I went through with the purchase was the financing incentives.
Lennar responded:
Good morning ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
A number not a person
- Jose C C.
- Verified HomeBuyer
- April 10, 2024
- North Las Vegas, NV
Throughout the process, my spouse and I felt like a number/quota instead of a person. Every department was in a hurry to pass us on to the next department.
Lennar responded:
Hi Jose, we are sorry because you did not feel the connection we would have wished during the homebuying process. We truly care about all of our homebuyers above everything. Please continue to reach out to if you need anything with your new home. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Be careful, do your homework!
- Anonymous
- Verified HomeBuyer
- February 06, 2024
- Henderson, NV
No attention to detail, I expect more. Faucets crooked, outlets crooked and not flush, upgrades are extremely over priced. While I will continue to live here, I would NOT buy from this company again.
Lennar responded:
Hi there, we appreciate your feedback and review. We will be letting our team know about this. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Inflexible and difficult
- David Brian H.
- Verified HomeBuyer
- September 03, 2023
- Las Vegas, NV
I've built several homes in the past with different builders. When I was considering my home purchase this time, Lennar was on the short list with a good reputation. From the start, they were very nice and repeating soo frequently how they care about their buyers and always focus on providing a quality home. Unfortunately their actions did not line up with their words very often from my experience. From improper storage of building materials and refusing to remedy to non-stop problems after completion. The front line people were great, extremely friendly and easy to work with. The upper ...
Lennar responded:
Good afternoon David, Thank you for taking the time to share your feedback with us. We apologize for the frustrations you have experienced. Please provide details of any outstanding items we can help you follow up with. Send us an email to LennarCares@Lennar.com - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Mediocre
- Anonymous
- Verified HomeBuyer
- August 30, 2023
- Las Vegas, NV
Had constant issues with Lennar Mortgage. They were not reliable in responding to messaging. When it came time to close, they were still dragging their feet on fixing issues that had been known for months. The construction team has been great in response to warranty issues but there’s no reason it should not have been done prior to closing. The amount of blue tape issues that were not corrected or were brushed under the rug are not great. We love our home, but I would not buy with Lennar again.
Lennar responded:
Good morning, We appreciate you posting this review and are sorry to hear about your experience with Lenanr Mortgage. If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
It was not a positive experience.
- Anonymous
- Verified HomeBuyer
- June 13, 2023
- Henderson, NV
There was a lack of communication between the company, buyer and agent. Often times requests needed to be sent several times. Two areas we marked in our initial and final walk throughs are still not corrected.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- May 13, 2023
- Henderson, NV
My overall description of the house would be shoddy workmanship. I am regretting the purchase more each day. Getting repairs done is a long term nuisance and dealing with the HOA is a nightmare.
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 2
Typical builder churning homes
- Anonymous
- Verified HomeBuyer
- April 04, 2023
- Henderson, NV
They really don’t put effort in making a home feel “new” there are too many things that need adjusting. There was even some major things. The people who come in to fix the issues don’t show up on time nor do they respect your home and just try to make it look “good enough”. The walls are also way too thin.
Lennar responded:
Hello, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
A Very Disappointing Home Buying Experience.
- John K.
- Verified HomeBuyer
- October 26, 2022
- Henderson, NV
I felt I wasn't fairly treated.
Lennar responded:
Hi John, We appreciate your feedback and are sorry to hear you felt you were not treated fairly. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Disappointing experience
- Chelsea C.
- Verified HomeBuyer
- August 23, 2022
- North Las Vegas, NV
The home buying process with Lennar was highly disappointing. Our brand new home looked like it had already been lived in— dings in the walls, imperfections in the paint, torn up baseboards, paint splatters on our upgraded laminate flooring, and carpet, as well as a dirty home that was NOT cleaned after construction before move-in. Both the front and back doors are difficult to close and take a bit of force, while lifting up on the door to get them to close properly. There was no pride in workmanship to be found in our home but rather lots of cut corners. We were not informed upon moving in ...
Lennar responded:
Hi Chelsea, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Lennar - If I know what I had to go throw, I wouldn’t have gone with Lennar.
- Ahmed E.
- Verified HomeBuyer
- January 12, 2022
- North Las Vegas, NV
If I know what I had to go throw, I wouldn’t have gone with Lennar. The are responsive as they are trying to sign you up to buy the house and once you do, they disappear, the customer service is horrible, they don’t explain anything, you stay in limbo waiting for them to tell what happening and they will keep rescheduling forever and then when you get to talk to somebody, you get nothing but attitude. I don’t recommend it.
Lennar responded:
Hi Ahmed, thank you for your review, we appreciate your feedback. We want to apologize for the poor communication and long wait times as well as the poor service you have received. If there is anything we can do to assist you moving forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 5
Responsiveness 1
Sorry
- Cynthia C.
- Verified HomeBuyer
- March 31, 2020
- Henderson, NV
Wishing that I hadn’t bought here. Extremely disappointed with the workmanship.
Lennar responded:
I'm sorry to hear you aren't satisfied with your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Good Price Poor Quality
- Sandra B.
- Verified HomeBuyer
- February 26, 2020
- Pahrump, NV
Document, document and maybe they will respond.
Lennar responded:
Hi Sandra, thank you for sharing your feedback with us. We are sorry for any communication issues you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 4
Responsiveness 2
Full didclosure
- Anonymous
- Verified HomeBuyer
- September 14, 2024
- Las Vegas, NV
We did not have full disclosure at the time of purchase they tried to make it right but we were past the beginning stages.
Lennar responded:
Good morning, We appreciate you sharing your feedback. We apologize for the inconvenience or frustrations this might have caused. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Poor experience with Lennar
- Christian R.
- Verified HomeBuyer
- September 11, 2024
- Henderson, NV
Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over ...
Lennar responded:
Good afternoon Christian, Thank you for sharing your feedback. We sincerely apologize for the frustrations you experienced during your home-buying process. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
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