Lennar Reviews in Las Vegas, NV

I did not realize how poor quality the units were and need of work. I had just sold my home in Sun City Anthem and was in a hurry to find something to move into. If I had more time I would have not picked Terra Bella at Anthem.

Lennar salesperson was easy to work with and offered an easy in house mortgage offering with no closing costs. However, the mortgage application process was clunky and exposed a lot of internal communication problems. We had to approve everything twice because a second application was started because we were locked out of their site. Instead of canceling one they required us to approve all documents twice. Upgraded appliances were included in our agreement. However, Lennar reneged on this and refused to honor the contract. This turned what should have been a positive experience into a frustratingly negative one. The customer care team found many defects during our walkthrough which were repaired before closing. ... More

Disappointed that they put the cheapest and loudest washer and dryer in this house. When we first purchased a few things we wrong and took awhile for Lennar to take care of these issues.

Very unhappy with the workmanship overall, Terrible!

The way the home is angled on the lot I have no privacy from my next door neighbors. Their back door is facing my back door pretty much. And the corners to close to one another. I can hear my neighbors slamming their door shut every day that’s how close we are. I’m planning on moving and finding something more private. Quality of certain things in the home questionable. Shower drain and kitchen countertops. Very upset about the low grade carpet and padding. I asked to upgrade my carpet and think I even paid extra. But found out I didn’t receive upgraded carpet or padding. So where’s my refund? ... More

Meritage Homes purchasing in Arizona experience was 10x better overall.

Had a walkthrough called the celebration where we wrote certain things down to be fixed and repaired around the home, and never did get all are checklist taken care of.

I have several problems that I was not able to see by the virtual walk through, I was in Florida and now when I got to my new home, I see issues that I contacted Lennar Customer Service and have not heard one word from them. A large brick at the front of the house is not attached, There is a split in the paint at the corner of the wall leading to the master bedroom, the garage floor has hairline cracks, the stucko near the ring alarm is pushed in, the builders left a giant tub of mixed and dried cement in the garage. A few other items.

Work quality is pretty bad. I still have hole on my ceiling and no one seems to care about it. Hopefully next home purchase won’t be lennar.

I really enjoyed buying my home from Lennar, everyone came together to make this deal close on time. However, my home is over 70 stucco and I have a crack on the bathroom window which is about 10 feet in the air. I submitted for this repair after 1 week and it was denied. Christine Connor from Lennar came into the home 2 months later to look at other repairs and stated that the stucco repair is not covered under warranty. I would need to buy matching paint, buy some stucco repair, and get my ladder 10 feet high so I can repair it myself or I can hire someone to repair the window of my brand new home. What a major disappointment. ... More

My adjuster was a buddy of mine. He worked with lennar to get everything going. All this emails and online paperwork was to much. Lennar should give people options to get things done in person. Random people from lennar kept sending me emails. I didn’t know who to trust. I was given no option to get things signed in person. I had to read everything I was signing and had no one tell me what I was signing. Everything felt RUSHED. I disliked buying from lennar. I’m never buying from lennar again.

Since closing, Doug has been fantastic and responsive to the issues we've found. Kudos to Doug. The issues needing immediate attention are the bent bedroom window frame that was unable to close once opened and a hole in our shower pan that we missed during the final inspection but found during the first use. We chose to redo all the baseboards and door trim in the new home and discovered dozens of trim nails, no shims, and no nails holding doors in place. Three door frames fell out of place, and I reinstalled them using shims and three-inch screws. I did not contact Doug because I would not have noticed the poor work had I not removed the door trim. I did warn neighbors if they chose to follow along with upgrades. The month leading up to closing was the worst customer service I've received in six years of living in Las Vegas, especially considering the $700K home sticker. Alex, the "concierge," communicated very poorly. I truly recommend removing him from the staff, considering other neighbors experienced similar issues. He was absolutely terrible and sullied the Lennar home-buying experience. We considered walking away from the home, but we loved the location. When we expressed our willingness to walk, Roy stepped in to cover for Alex's poor performance. We purchased the home in November and were told to expect an end-of-February move. More communication is needed to plan an official signing date. Yet, Lennar claimed this initial conversation set our signing date in stone—over two dozen back-and-forth emails and phone calls to cement a date, a wild experience for two full-time employed homebuyers. My wife works for a luxury home builder in Vegas, which set our expectations for Lennar to fail spectacularly. It's genuinely appreciated that Roy came in to remedy Alex's failures, but the frustration to get there enraged us the buyers, and Lennar employees covering for Alex. We unfairly took out much of this frustration on Tom, but he was an absolute beast. I do apologize. We noticed exterior cosmetic issues during the early stages of construction and reported them directly to Tom, and he handled them all exceptionally and promptly. Thank you so much for exceeding your role and genuinely stepping up. Tom and Frank did outstanding work and deserve praise. Again, Alex deserved the earfuls, but he was never available. I believed this was a one-off, but I confirmed through our new neighbors that Alex does not understand his role in Lennar processes. I believe Lennar needs to work on communication with home buyers and common terminology, such as "celebration day," "acceptance day," pre-walk versus blue tape, and overall expectations. I've purchased several homes and always had clarity about what was happening, but these terms seem unique to Lennar and need to be explained better. I used Reddit to figure out most of it; again, solid communication took a lot of work. Richard, from Lennar Loan Services, also helped immensely and responded to emails within minutes. Many emails were sent at night and on weekends, as concerns usually do, but Richard responded within minutes every time. This guy lives the teleworking life. His whole team did great and deserves praise. We felt sweet-hearted about the purchase because of the initial care we received. That interaction with Roy raised expectations, and we were excited when we chose Lennar. In all, we love our home, and although we gutted it and changed most of the interior, Avery Pointe is an excellent location with stellar views of the valley. Customer attention and service demands improvement. I continue to recommend the neighborhood to friends and refuse to allow a lacking concierge experience to ruin my new home high! Applause to Doug, Roy, Richard, Tom, Frank, and the other construction supers on "acceptance day." ... More

Only in my home little over two weeks and my sewer line backed up. Only one person. Blamed it on me. Unbelievable

There were a lot of issues I brought up during the 1st day of walkthrough. The construction manager wasn't professional in responding to my follow-up calls/messages. For example, my refrigerator was so tilted, and when I called him to have it fixed, his response was "it's just the way it is". He only fixed it when I told him that I wasn't going to close the house and that I would inform the Lennar salesperson about his work ethics. I have been living in my new house for a couple of months, however, I have been discovering issues such as: thud sound from the bathroom, crooked drywall for the windows, grout not cleaned up, dead tree (which I also brought it up during the first day of walkthrough but I was told that it was like that because it was winter. Now, Lennar isn't willing to replace the tree for free), dryer not drying clothes, broken refrigerator's ice maker, chips on the bathroom tile, broken towel bar, etc... Some of it were already addressed but my point being here is that I shouldn't be experiencing these issues with the price I paid for the house. ... More

It started out good and took a quick bad turn. First, my house is supposed to close in April and it closed in February. I found out why. They had me sign all the paper the last day of January on a Friday had I waited two days my interest rate would have been 4.5 but my interest rate was at 4.99. That was Friday night and I had 20 minutes to make it to the bank and they had me go and get it cashier check if they didn’t get it in by the 20 minutes it would’ve closed on Monday instead of Friday and I would’ve got the 4.5 interest rate . They told me in the office that I had to close Friday and I had to be back before that 20 minutes. I’m sure they didn’t know that Monday the interest rate was gonna drop. it took them three weeks to check out a breaker and a plug in my house for the dryer and now I have to contact the appliance company and have them come out because my dryer doesn’t work and I’ve been waiting. They just told me oh yeah, it’s your dryer contact the appliance company and have them replace it, I’m about five weeks out but no laundry. I open my windows and now I can’t close them because the wood swell from raining and the latch doesn’t fit in the slot no more the windows are very cheap. Period. I had tack boards on my stairs, sticking straight up under the carpet , as I’m walking up the stairs with my baby, they’re stabbing my feet, and I almost dropped him on every stair. It takes forever to get something done call Customer Care they have me do a video chat I got to submit something on the computer try to make two or three different appointments for someone to come by and fix anything not convenient for the homeowner at all. ... More

Lack of communication of the process. Lack of customer service.Lack of understanding of customer needs

Lennar representatives Carissa, Joel, Jose and Martha have ruined the new home buying process …

Waiting for months to get problems addressed and still no help. Promises made and no follow through. Finish work is not good, follow through not good, effort to make things right nonexistent. Gone through all the appropriate channels and done everything asked of us and we are left hanging with no help in sight.

I would like them to repair the issues with my home

Derrick was very helpful and made sure we was taken care of

All representatives for Lennar were great. The exception is the loan process. I understand policy and procedures. But the lack of attention to detail and accountability caused a lot of stress. My loan was approved the day before I had to vacate my apartment and started my new job. I supplied documents that were submitted multiple times...emails, pay slips...Other than that everything else was handled professionally.

This is the strangest homebuying experience I’ve ever had. Admittedly, I’ve never purchased a brand new home before, but I’ve never had so much miscommunication/misrepresentation(?) in a business deal before. While every person that I have worked with at Lennar has been nice and (seemingly) helpful, I constantly got incorrect information and made decisions based on that incorrect information. The right hand doesn’t know what the left hand is doing - as they say. Particularly problematic were the people in the mortgage department but the issue is across-the-board. I don’t plan on ever moving and really love where I’m at but if for some reason I had to purchase another new home, I would never buy from Lennar again. ... More

I know that the cost of homes is high these days (materials, labor, etc) but they should really hire more supervision as the trades are allowed to cut corners. And Lennar doesn’t even include medicine cabinets anymore. Linoleum, sandpaper carpet, and flat white paint are standard on an $880k home…very sad! We did NOT realize the cost to upgrade until after putting money down and we decided to move forward b/c we love the lot, location, and floor plan. I also do NOT recommend using Lennar mortgage…any incentives go to overpriced closing costs and options and they make you jump through a million hoops with documentation …SO stressful! ... More

I would rather say nothing

We have had multiple issues with this house - too many for the price. Customer service is always quick to respond, but getting quality work is another story. The most on-going issue...I still have not been able to get another router to improve my internet (we've been in the house almost 2 months). They supplied us with 1 router that is good for 2000 square feet - our home is almost 3,200. This is our 3rd new house and we will never purchase a home from Lennar again.