Lennar Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Lennar.
Read all 720 verified reviews from homeowners that built a new home with Lennar in the Las Vegas area. Las Vegas homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Las Vegas Area
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Customer Reviews
Worst experience
- Carolina R.
- Verified HomeBuyer
- July 05, 2022
- Las Vegas, NV
Lennar Title was the worst I’ve worked with and I almost backed out of the purchase because of them, Lennar didn’t pay real estate commission to my realtor so they got free labor but after I purchased, now they offer commission because the market has tanked, they take more than 2-3 weeks to respond to simple post purchase fixes needed. They keep sending surveys but do nothing about the feedback they receive. Interior doors are nice upgrade, appliances are middle quality except dishwasher is lowest quality available. Construction of the house itself is thankfully good but they cheapened out ...
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Terrible
- Dorian C.
- Verified HomeBuyer
- March 04, 2020
- Las Vegas, NV
I bought a model home and the replaced things out of the home after i signed the contract. Someone needs to call me to get this fixed.
Lennar responded:
Hi Dorian, thank you for your feedback about your purchase of the model home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 1
Value 3
Responsiveness 1
Challenge in purchase
- Steven H.
- Verified HomeBuyer
- August 03, 2023
- Las Vegas, NV
This is the second lennar house and the experience Of this second purchase was not very professional Employees disappearing/ massive punch list/ difficult to get in touch with and frankly while staff was over stressed and hanging breakdowns under the stress On employee had breakdown during a handover mtg Not a pleasant experience
Total Score 1
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - Rushed to build home not great quality for price of home.
- Wendy T.
- Verified HomeBuyer
- January 14, 2022
- North Las Vegas, NV
Rushed to build home not great quality for price of home. Moved in November had nothing but problems for the past eight weeks.Not happy at all
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 4
As a corporation you need to use quality not everything is included junk
- Matthew G.
- Verified HomeBuyer
- April 23, 2020
- Las Vegas, NV
The materials you use are embarrassingly bad. How can you put those super cheap showers in and not offer an upgrade. The whole house needs to be redone. The toilets even clog with just toilet paper because you got the cheapest you can find. The price was always changing using one for the first few homes then just raising it a lot more. Was not impressed at all about that.
Lennar responded:
Hi Matthew, thank you for taking the time to share this feedback. We are truly sorry to hear about the issues you described. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Office staff need significant training or replacement
- Scott H.
- Verified HomeBuyer
- March 26, 2024
- Henderson, NV
It is take it or leave it with Lennar. No changes possible. When you ask office staff a question they are wrong most of the time.
Lennar responded:
Hi Scott, we thank you for your feedback and review, we will make sure our leaders hear about this. -Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
CP
- Charles P.
- Verified HomeBuyer
- November 07, 2023
- Las Vegas, NV
Overall we were not happy at all. Lennar is a bottom line driven company with little or no concern for customer satisfaction. We would never build another Lennar home.
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Bad experience
- Andres S.
- Verified HomeBuyer
- November 01, 2023
- Las Vegas, NV
Worst buying process in town, from begining to end of the process
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
terrible services as a communications
- Brigette B.
- Verified HomeBuyer
- June 13, 2023
- Henderson, NV
alot miss communications with everyone , terrible regret buying at this locations
Lennar responded:
Good morning Brigette, We are sorry to hear you regret buying at this location. If you would like us to review any outstanding items, please send a message to us at LennarCares@lennar.com. Thank you.
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Worst home buying expierience
- Anonymous
- Verified HomeBuyer
- June 13, 2023
- Las Vegas, NV
It seemed like no know knew what was going on from the get go. Almost lost the house because we were selling our current home and that was a big deal. No one told us that. They had to redo the entire tile floor downstairs 2 times because of bad workmanship. I even let the super know of issues before the first flooring was completed. Only good out of it was we got to select the color we really wanted. Found lots of bad workmanship items. It took countless times pointing it out and bringing it up to get resolved. Some are still on going two months later. After we closed, the guys that ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Worst experience ever
- Carol B.
- Verified HomeBuyer
- July 21, 2022
- Henderson, NV
This is the sixth home I’ve purchased and the worst experience I’ve ever had. The mortgage officer does not answer calls or emails and after being replaced, the second one didn’t do that either! The processor repeatly asks for documents she already requested and when I point out that I’ve already sent them… no apologies but instead prolongs the whole process further. The unit itself is acceptable however the swimming pool was supposed to be completed a month ago and still far from complete. I’m not sure I’m getting the best value for the amount of money I spent for the flooring upgrades. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Disappointed
- Jodie V.
- Verified HomeBuyer
- June 19, 2022
- North Las Vegas, NV
This is our second home with Lennar and I’m extremely disappointed with this experience. Lennar Mortgage was more interested in finishing their paperwork a month out rather than handling things at a proper pace. My husband felt harassed by them. On closing day no one bothered to contact me to sign documents. I had to make phone calls to get an appointment. I’ve had to put in numerous work orders because our house of shoddy workmanship. I’m still waiting on resolution on items.
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
PAPERWORK was a nightmare, it took forever, repetitive
- Charles A.
- Verified HomeBuyer
- January 18, 2022
- North Las Vegas, NV
AFTER we moved in we found MANY cut corners and issues of rushed or shoddy construction standards BEHIND appliances, still unable to get RING DOORBELL and security system set up, when you buy a NEW home this should not happen, during walk through notice front door needed to be painted now it doesn't hang right and is difficult to lock. VERY DISAPPOINTED.
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Beautiful models, abysmal service
- Layne C.
- Verified HomeBuyer
- January 12, 2022
- Las Vegas, NV
My wife and I fell in love with Lennar's models and neighborhoods. The construction quality looked pretty solid as well. That said, we ended up going through 4 Lennar Realtors. Each worse than the last: we caught them lying, they'd yell at us, even manipulated the contract without our consent. There were several grievous actions we'd observed from the realtor team. When escalated to the regional manager, he only advised that perhaps I should get some education on how the home buying process worked. My personal realtor and I were dumbstruck by this response. Our final Lennar realtor ...
Total Score 1
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Never buying a Lennar Home again.
- Kenneth F.
- Verified HomeBuyer
- January 12, 2022
- Henderson, NV
I would never purchase another Lennar Home again. The buying experience as well as the structural issues we faced were appalling and costly. The lack of communication throughout the process was the worst I’ve ever dealt with. Our 3rd party inspector released a 35 page report of everything that needed to get fixed, replaced, upgraded, re-wired or replaced before we moved in. The house flooded 2 days before closing. The exterior of the home was not was we seen or expected on any signed docs, models or brochures. Overall the worst buying experience for our first home. THE WORST!
Lennar responded:
Hi Kenneth, thank you for sharing your experience. We want to offer our apologies for the poor experiences you outlined here. The lack of communication and follow-up is especially disappointing. If there are outstanding items we can follow-up on or information you would like to share, please don't hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Half hazard
- Joseph F.
- Verified HomeBuyer
- August 03, 2021
- Henderson, NV
Poor customer service and poor craftsmanship.
Lennar responded:
Hi Joseph, thank you for the review. We are disappointed to hear about your disappointment with service and craftsmanship for your new home. If there are any open issues you're still facing, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 2
Beware! If you care about the finished quality and certain features this is not the builder for you.
- Michael S.
- Verified HomeBuyer
- March 19, 2024
- Henderson, NV
Poor supervision of Sub contractor's workmanship. Low quality hardware. Lack of hardware: No towel bars. No backing for towel bars. Careless / unnecessary damage to finished items like walls, concrete, pavers, windows, etc. while being built. Things that can't be repaired Complete disregard for buyers desire to have a few simple additions to the home while being built: Refusal to add an outlet, light, or insulate walls Lack of follow through to ensure deficiencies found on walk through are repaired properly or at all. ( I took five inspections to get to closing and at the end I ...
Lennar responded:
Hi Michael, we apologize for the bad quality issues that you have experienced. Quality is something that we have always been part of our way of doing things so we will be informing our team about this to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Worst first new build experience.
- Andrew S.
- Verified HomeBuyer
- November 15, 2023
- North Las Vegas, NV
You know what, I've typed this review out a couple of times already and at this point I'm sick of talking about it, writing about, complaining about it to people that don't seem to care. I'm now stuck with a half a million dollar home and I don't trust anything in the closed walls. Just make sure you do your research, read reviews etc for Lennar. Its the build of the home itself, the subcontractors, and whoever else worked on it and tried hiding problems that I continue to find.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Never buy a new home during a Pandemic
- Dante D.
- Verified HomeBuyer
- December 29, 2022
- Henderson, NV
First, the good. Lennar's model homes in the Emerson Palmer community in Henderson look great. The bad...the house we bought was NOT built with the same QUALITY as the model homes. Blame it on the pandemic, supply chain shortages, and worker shortages I guess. But the construction and quality of the house were terrible. I hired a home inspector and he found over 50 defects both inside and outside of the house. Lennar was in such as rush to build their houses that they sacrificed quality control to save money and to meet their deadlines. Big inconvenience to the home buyer if you really want ...
Lennar responded:
Hi Dante, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Terrible Buying Experience
- Anonymous
- Verified HomeBuyer
- October 25, 2022
- Henderson, NV
Buying a home from Lennar has been a terrible experience. The quality of the home is not good and customer support from Lennar has been awful.
Lennar responded:
Hi, thank you for your comments. We are sorry to hear about issues with the quality of the home and lack of customer support. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Bad experience over all
- Anonymous
- Verified HomeBuyer
- August 02, 2022
- Las Vegas, NV
From the time we walked into the sales at the model home, our bad experience started. There was nobody there to answer your questions, you have to schedule an appointment to see a sales agent We felt like we have to beg just to schedule an appointment. He took us to a lot and we were impressed with the view the lot has to offer and which made us buy the property. But he did not inform us that a block wall was going to be built and will block the view he was highlighting about this lot. Lennar mortgage offered $6000.00 towards the closing cost, but opt not to go with them. The mortgage ...
Lennar responded:
Good afternoon, and thank you for sharing your detailed review of your home buying experience. We are sorry for any issues you have experienced to this date. If there are any items you would like us to follow up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care Team
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Lennar - Get everything in writing.
- Nina C.
- Verified HomeBuyer
- November 30, 2021
- Henderson, NV
Get everything in writing.
Lennar responded:
Hi Nina, thank you for this review. We are sorry to hear about your disappointment and any issues you faced when purchasing your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
The worse home buying experience!!!
- Anonymous
- Verified HomeBuyer
- July 12, 2024
- North Las Vegas, NV
The worse home buying experience of my entire life!!
Lennar responded:
Good afternoon, we appreciate you taking the time to share your experience, we are sorry to hear it has been the worst home-buying experience of your life. We hope that moving forward, we can change your sentiment to a more positive one. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
DISAPPOINTED with Sales, Mortgage and Title
- Lucia G.
- Verified HomeBuyer
- July 12, 2024
- Henderson, NV
Disappointed is the nicest word I can use. Maryanne in sales couldn't answer any questions; Alex in mortgage started out fine but then wouldn't respond to voicemail or emails; Title called on a Sunday night and said we had to sign on Monday (because apparently we don't have jobs or lives). Courtney who did our walk was amazing. She was proactive, thorough, and professional. Paul who met with us about our warranty was also great; very knowledgeable and helpful.
Lennar responded:
Thank you, Lucia, for your feedback regarding your Homebuying experience. We understand you could be feeling disappointed, and we sincerely apologize for that impression. We take pride in providing excellent customer care, and we want to ensure you have all the support you need. We appreciate your kind words for Courtney and Paul. For any questions or warranty-related issues, please submit a request online through your Lennar Account. This online portal ensures your request is documented, prioritized and addressed promptly. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Wish I had not purchased a Lennar home!!!
- Brenda H.
- Verified HomeBuyer
- March 19, 2024
- Henderson, NV
Very dissatisfied with the home, paid over $600K and having to do a lot of things to get it to the way we want it, cheap cabinets, plain counter tops, all white, no color, no towel racks or medicine cabinets! A shell of a home!! I wish I would have not purchased this tome
Lennar responded:
Hi Brenda, we are truly sorry that you feel dissatisfied with your Lennar home. Please reach out to us if you need anything else going forward. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
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