Lennar Reviews in Las Vegas, NV

Overall, my experience with Lennar was disappointing and unnecessarily challenging. I had heard great things about the company, however, it seems like they have made a lot of changes, especially within the last five years. The most difficult part of the process was Lennar mortgage. We had a very challenging time getting responses and information in a timely manner if at all. Long story short, I actually kept a separate spreadsheet to keep track of the amount of document errors that had to be corrected and follow up emails/phone calls that were made without responses back from the staff at Lennar. Working with the construction side was actually the least challenging, as they tended to respond quickly and follow up on any requests in a timely manner. Due to my experience with most of the departments within Lennar, I am deterred from working with them in the future and recommend others do thorough research before considering working with them at this time. ... More

I like my new Lennar home, exept for one issue: I signed a contract on my house, which is the Carson model, based on the model which I saw. It was beautiful, and the refrigerator and cabinetry in the kitchen were perfect. I didn't get to see the actual home I had purchased until after I signed. I assumed the refrigerator and cabinetry would fit like the model. Imagine my surprise when I looked at the kitchen and saw a big gap between the top of the refrigerator and the cabinetry above- about a 15 inch gap, with all unfinished wood exposed. My salesman explained that Lennar had decided to give the buyer a smaller refrigerator (less expensive), and that it was up to us to correct this problem! He said "It should only run you about $600." There is only one cabinetry place that has the exact colors and can do it, and they charge $1000! So basically Lennar added $1000 to the purchase price of my home! I feel cheated and taken advantage of. This is so unprofessional and cheap of Lennar! They build in 24 states and can definintely afford to absorb this cost. Not only that, what they did is blatently illegal! You don't show someone one thing and then give them something else. I was not told that I would get a smaller refrigerator and a big gap with unfinished wood exposed. If I had the money, I'd take them to court. I have talked to several other people who had this same experience. We are all disgusted! In addition, I believe that my purchase price was inflated. I paid $389 per square foot, which is way above the average for Las Vegas new construction. When I look on Redfin, it says my home is worth $14,000 less than what I paid. Zillow is a little bit more in line with my purchase price. Overall, I was left with a very bad taste in my mouth from purchasing a Lennar home. I DO want to make clear that the service department has been WONDERFUL about fixing any small items that I have noticed in my home. It is not their fault that I had a bad purchase experience. ... More

There was a lack of communication between the company, buyer and agent. Often times requests needed to be sent several times. Two areas we marked in our initial and final walk throughs are still not corrected.

My overall description of the house would be shoddy workmanship. I am regretting the purchase more each day. Getting repairs done is a long term nuisance and dealing with the HOA is a nightmare.

They really don’t put effort in making a home feel “new” there are too many things that need adjusting. There was even some major things. The people who come in to fix the issues don’t show up on time nor do they respect your home and just try to make it look “good enough”. The walls are also way too thin.

While I am happy with the home itself, the homebuying experience with the Lennar team was less than average. There seems to be a disconnect between all departments within the sales process; from sales to project management to concierge services and then the walkthrough team. Anytime there was something that needed to be corrected or followed-up, each person I would talk with would say someone else on the team should have handled that, but would never take ownership in ensuring things were rectified. Terrible project management that ultimately led to the home closing being pushed back 3 times. I'd like to reiterate that I'm happy with the house, but the homebuying process with Lennar was one of the worst I've experienced. ... More

I felt I wasn't fairly treated.

My buying experience has been very disappointing. The quality of workmanship throughout the unit is poor and not what I expected for a property that cost $600K. Cabinetry, flooring, painting, backsplash are all substandard and I have call backs for all areas. Air conditioning unit is so loud it sounds like the runway at the airport and I’m continually told they are “working on it”. It seems these properties are just thrown up and they move on with no regard to quality.

The process was very Stressful one minute we was disapproved and the next minute we was approved with no apologies or sorry about the process

The home buying process with Lennar was highly disappointing. Our brand new home looked like it had already been lived in— dings in the walls, imperfections in the paint, torn up baseboards, paint splatters on our upgraded laminate flooring, and carpet, as well as a dirty home that was NOT cleaned after construction before move-in. Both the front and back doors are difficult to close and take a bit of force, while lifting up on the door to get them to close properly. There was no pride in workmanship to be found in our home but rather lots of cut corners. We were not informed upon moving in how to go about getting the gate code or even which post office we were zoned for. We were later informed that this information was supposed to be given to us at closing but it was overlooked. As a military family, we had to put blind faith in this process as we were out of state. We trusted our realtor to guide us in the right direction, but even she was highly disappointed with the quality of our home and interactions with Lennar. Overall, my family has been highly disappointed with the quality of our home, especially for the price we paid, and sadly would not recommend Lennar to anyone we know. After speaking to several of our neighbors, it is evident that we have all had the same issues and that we were not the only ones with this experience, despite being made to feel that way by a couple of Lennar employees. The only positive has been that our interactions with most Lennar employees have been pleasant with only a few that were less than desirable. ... More

I have had nothing but usses, last straw was I signed all the paperwork and didn't get possession for 7 days. As I was paying for the place. Sent emails asking to be reimbursed, as of today Aug 16th ZERO ZERO ZERO response. My keys were not even presented to me, left on counter with construction workers. They got my money, and left me hanging.

I had bought several new homes from kbhome, century communities and Lennar. Lennar workmanship is the worst I have seen and to name a few, you can see the paint roller on the ceiling, nails sticking out of baseboard, cracks in the bath tubs, etc....My main complain is the interior and exterior paint quality and workmanship. It seems the painter didn't care and just paint one layer of paint instead of severals and be done with the job. I even can paint better than them. As far as materials quality, they are by far the bottom comparing with others builders and a very disappointment since I heard some good stuff from Lennar. A good thing I can say about Lennar is their fast response on fixing issues such as their warranty. ... More

I am sad to be giving such a poor review when I absolutely love our home and had a great experience with so many of the team. I will start with the good parts. I love the home, the location, and the Lennar product. Rick the construction manager and Dana the Customer Service manager have been simply wonderful all throughout. Alex from Lennar mortgage was fabulous and though we had bumps on the road he moved mountains to help turn things around and was patient with our technology imperfections. Sadly, Jonathan and Marcelle on the realtor side left what should have been an amazing experience of buying our dream home an unresolved bitter experience. We were supposed to receive keys on May 3rd. We arrived to a red carpet, banner, and amazing customer service from Rick and Dana. Within minutes we received a call that due to a breakdown in communication between the mortgage side and the realtor no inspection had been ordered and we could not receive keys that day. Awful and devastating! Movers had been scheduled, work had been missed, landlords had been informed, and penalty fees had been paid. However, my family was willing to regroup and be flexible to resolve everything to get moved into our dream home. All we needed was communication and empathy. What we received was a drastic difference in customer service between the 2 departments. Alex from mortgage and his team moved heaven and earth, apologized, and checked in on us during what ended up being 3 weeks before we could actually move in. Jonathan blamed mortgage, my family (for a lack of understanding of information he never provided), and showed zero empathy. I ended up having to talk to his supervisor Marcelle. I had to place multiple calls before she would speak with me. When we did speak she showed some empathy but placed the blame solely on mortgage despite acknowledging Jonathan's bad customer service labeling it a "coaching opportunity". We expressed our appreciation but requested also to be made whole from all the financial impact these errors had caused. We did not want to profit just reimbursement for the real financial impact all this had caused. Marcelle said she would email someone and follow up. It is a month and a half later and Marcelle has never called back. We've left multiple voicemails, asked assistance from others who route us back to her, last week I received an email that she "would be willing to speak with me", I requested a time and have heard nothing once again... Deeply disappointing and all things that would have been resolved with a little human kindness. I am requesting follow-up now from the corporate office. Thank you ... More

The workmanship on these homes is subpar. I am still having issues with many items in my house. Make sure you do an extremely through walk through, look at the ceilings, floors, walls, cabinets, and drawers. They do not do a good job with quality control of their workmanship/contractors.

If I know what I had to go throw, I wouldn’t have gone with Lennar. The are responsive as they are trying to sign you up to buy the house and once you do, they disappear, the customer service is horrible, they don’t explain anything, you stay in limbo waiting for them to tell what happening and they will keep rescheduling forever and then when you get to talk to somebody, you get nothing but attitude. I don’t recommend it.

There were over 25 issues upon closing on the house in August. It has taken over 3 months to get these issues resolved. I don't believe the house was even inspected by the onsite Lennar team prior to the closing date. Horrible experience!

The quality is lacking and Phil the customer service rep is horrible it wasn’t until I got a hold of his boss that anything got done around my house. They slap the houses together and want to walk away as soon as you move in no follow up poor customer service

Expertise in timing was honored for my home, however, was not well informed when looking/buying~~all models were not shown to me in my price range when looking in Heritage Courtyards

It was our first home buying experience, and I was hoping to enjoy it. Overall they did ok, but the mortgage part with constant postpones and delays was frustrating. Moreover, the construction manager was very irresponsible and would not fix stuff that we noted during the walkthrough.

Cindy our sales agent was great. We were told we could close after we got back from vacation, the sales manager than told us we couldn't and we needed to close before we left. After speaking with several people, they honored the original agreement. We did a walk through with the agent, there were alot of touchup and other items not working, to which I was told, would be corrected. When we got back from vacay and went to see the items, they were not only corrected, the person lied and said they were. They used the wrong paint to touch up the whole house, the doors weren't lined up properly and I am still correcting a main water leak that was there when we moved in and that has cost me a fortune to correct in not just labor but water bills. Someone broke the automatic blinds, to which I was told, "oh well." It took weeks to get someone out to get the lutron and ruckus working. The paint for the house is unavailable and we are borrowing from neighbors to correct the awful job they did in the house. The floors were scratched and they told me too bad. The refrigerator didn't work and they told me if I bought the filter and that didn't fix it they would come out and fix it. I bought the filter, still wasn't working. They told me that they didn't tell me that and to call GE. Someone stole my Keurig part for the refrigerator and I had to replace that. When I brought this up to the sales manager, she said I got the house for the $15k less than the list price so I should be happy. It has been an awful experience. I have bought brand new houses before, and being a Realtor, I sell brand new houses, I have never had this much trouble and been this disappointed. ... More

Flooring feels like it's coming up, wall paint peels off by wiping it, caulking on floor peels, bunch of nails, screws, papers, plastic, etc that has came up just by leveling the dirt in my backyard, paint on windows, back sliding door wouldn't stay on tracks for about 2 weeks.. I asked for help once and will never ask again.. nor do I want a follow up email or reply!

Wishing that I hadn’t bought here. Extremely disappointed with the workmanship.

Lights missing where there should be lights to

Document, document and maybe they will respond.

Have a tape recorder with u recording everything the agent says