Lennar Reviews in Las Vegas, NV

I had bought several new homes from kbhome, century communities and Lennar. Lennar workmanship is the worst I have seen and to name a few, you can see the paint roller on the ceiling, nails sticking out of baseboard, cracks in the bath tubs, etc....My main complain is the interior and exterior paint quality and workmanship. It seems the painter didn't care and just paint one layer of paint instead of severals and be done with the job. I even can paint better than them. As far as materials quality, they are by far the bottom comparing with others builders and a very disappointment since I heard some good stuff from Lennar. A good thing I can say about Lennar is their fast response on fixing issues such as their warranty. ... More

I am sad to be giving such a poor review when I absolutely love our home and had a great experience with so many of the team. I will start with the good parts. I love the home, the location, and the Lennar product. Rick the construction manager and Dana the Customer Service manager have been simply wonderful all throughout. Alex from Lennar mortgage was fabulous and though we had bumps on the road he moved mountains to help turn things around and was patient with our technology imperfections. Sadly, Jonathan and Marcelle on the realtor side left what should have been an amazing experience of buying our dream home an unresolved bitter experience. We were supposed to receive keys on May 3rd. We arrived to a red carpet, banner, and amazing customer service from Rick and Dana. Within minutes we received a call that due to a breakdown in communication between the mortgage side and the realtor no inspection had been ordered and we could not receive keys that day. Awful and devastating! Movers had been scheduled, work had been missed, landlords had been informed, and penalty fees had been paid. However, my family was willing to regroup and be flexible to resolve everything to get moved into our dream home. All we needed was communication and empathy. What we received was a drastic difference in customer service between the 2 departments. Alex from mortgage and his team moved heaven and earth, apologized, and checked in on us during what ended up being 3 weeks before we could actually move in. Jonathan blamed mortgage, my family (for a lack of understanding of information he never provided), and showed zero empathy. I ended up having to talk to his supervisor Marcelle. I had to place multiple calls before she would speak with me. When we did speak she showed some empathy but placed the blame solely on mortgage despite acknowledging Jonathan's bad customer service labeling it a "coaching opportunity". We expressed our appreciation but requested also to be made whole from all the financial impact these errors had caused. We did not want to profit just reimbursement for the real financial impact all this had caused. Marcelle said she would email someone and follow up. It is a month and a half later and Marcelle has never called back. We've left multiple voicemails, asked assistance from others who route us back to her, last week I received an email that she "would be willing to speak with me", I requested a time and have heard nothing once again... Deeply disappointing and all things that would have been resolved with a little human kindness. I am requesting follow-up now from the corporate office. Thank you ... More

The workmanship on these homes is subpar. I am still having issues with many items in my house. Make sure you do an extremely through walk through, look at the ceilings, floors, walls, cabinets, and drawers. They do not do a good job with quality control of their workmanship/contractors.

If I know what I had to go throw, I wouldn’t have gone with Lennar. The are responsive as they are trying to sign you up to buy the house and once you do, they disappear, the customer service is horrible, they don’t explain anything, you stay in limbo waiting for them to tell what happening and they will keep rescheduling forever and then when you get to talk to somebody, you get nothing but attitude. I don’t recommend it.

There were over 25 issues upon closing on the house in August. It has taken over 3 months to get these issues resolved. I don't believe the house was even inspected by the onsite Lennar team prior to the closing date. Horrible experience!

The quality is lacking and Phil the customer service rep is horrible it wasn’t until I got a hold of his boss that anything got done around my house. They slap the houses together and want to walk away as soon as you move in no follow up poor customer service

Expertise in timing was honored for my home, however, was not well informed when looking/buying~~all models were not shown to me in my price range when looking in Heritage Courtyards

It was our first home buying experience, and I was hoping to enjoy it. Overall they did ok, but the mortgage part with constant postpones and delays was frustrating. Moreover, the construction manager was very irresponsible and would not fix stuff that we noted during the walkthrough.

Cindy our sales agent was great. We were told we could close after we got back from vacation, the sales manager than told us we couldn't and we needed to close before we left. After speaking with several people, they honored the original agreement. We did a walk through with the agent, there were alot of touchup and other items not working, to which I was told, would be corrected. When we got back from vacay and went to see the items, they were not only corrected, the person lied and said they were. They used the wrong paint to touch up the whole house, the doors weren't lined up properly and I am still correcting a main water leak that was there when we moved in and that has cost me a fortune to correct in not just labor but water bills. Someone broke the automatic blinds, to which I was told, "oh well." It took weeks to get someone out to get the lutron and ruckus working. The paint for the house is unavailable and we are borrowing from neighbors to correct the awful job they did in the house. The floors were scratched and they told me too bad. The refrigerator didn't work and they told me if I bought the filter and that didn't fix it they would come out and fix it. I bought the filter, still wasn't working. They told me that they didn't tell me that and to call GE. Someone stole my Keurig part for the refrigerator and I had to replace that. When I brought this up to the sales manager, she said I got the house for the $15k less than the list price so I should be happy. It has been an awful experience. I have bought brand new houses before, and being a Realtor, I sell brand new houses, I have never had this much trouble and been this disappointed. ... More

Flooring feels like it's coming up, wall paint peels off by wiping it, caulking on floor peels, bunch of nails, screws, papers, plastic, etc that has came up just by leveling the dirt in my backyard, paint on windows, back sliding door wouldn't stay on tracks for about 2 weeks.. I asked for help once and will never ask again.. nor do I want a follow up email or reply!

Wishing that I hadn’t bought here. Extremely disappointed with the workmanship.

Lights missing where there should be lights to

Document, document and maybe they will respond.

Have a tape recorder with u recording everything the agent says

Lennar homes are basic. Carpet, linoleum, paint are poor quality. Representatives provide assurance that if anything is wrong, they will take care of it, but when you enter a warranty claim they deny. Items that are clearly builder mistakes do not get fixed. All Lennar reps - Mortgage - Escrow - Builder tell you it is "not their job" to do something. Very poor service in all departments.

The quality of construction, materials used and addressing service requests has been disappointing for the amount of money we paid to buy this house.

I was raised in a family of building contractors and at age 14, started working in all phases of construction. That's 60 years of experience. Regarding Lennar, rarely have I seen such sub standard construction, cheap finishes, no attention to detail, terrible service and lack of credibility. I have a library of photo's to share if anyone is interested in my claims that follow. Instead of using a multi tool, holes are pounded out of sheetrock and cabinetry with a hammer. Hand railings, faucets, toilets, electrical boxes are often not square. A worker painted my handrail, leaving the bird poop and stucco mud under the paint. This was corrected after I complained to construction manager. Example of service: I needed a faulty 20 amp breaker replaced (a $6 item at Lowes). After 2 months I gave up on Lennar. I purchased the breaker and had an electrician install. it. The service call cost me $125, but worth getting past the aggrevation. My ongoing and worst experience is living in our building. It hasn't yet been turned over to the HOA, and consequently hasn't been cleaned or maintained. We've been living in a dirty, litter strewn building for 2 months. I have complained to both the sales staff and construction staff about this with little or no action. I have a collection of photos to show anyone who is interested. ... More

Slow response to service requests

From day one, you're on your own! NHCs are worthless. Male construction manager won't talk to you and ignores emails. Responsiveness is slim to none. Too many mistakes were made, and when you point them out, they get mad and ignore you even more. The only time you hear from Lennar is when they want money. Otherwise, you remain in limbo for the duration of construction. The most unfriendly builder (except for one concierge) in NV, and I've dealt with several over the last 30+ years. If not for the floor plan and location, I would have cancelled my contract and walked away. If you don't care about communication or workmanship, and plan to stay silent the entire time, they you'll be fine. If not, just know that you'll have to be your advocate by keeping an eye on things on a weekly basis, especially towards the end. And know that there are NO options. The entire experience was extremely frustrating and disheartening, especially for the price that you pay...and never know what's going on. ... More

Horrible experience. If it wasn't for the good Floorplan we would have walked away! Very very poor workmanship. There isn't a wall straight in the house. No craftsmanship. Don't buy Lennar!

Where do I start. I bought my house in January got the keys in July. 1 week before closing Lennar decided that they were going to send off my loan to another loan company without even calling me first to notify me that I didn’t qualify. I was never even told that I wasn’t qualifying for my house loan so I was blind sided when I got a call from another lender. We did a walk through of the house to mark things that needed to be fixed. Couple weeks later We did the final walk through and nothing repaired. The contractor told me with an attitude that we weren’t there to find new flaws. Cracked paint in the closets, missing paint. Windows missing caulking and paint, carpet cut to short from the wall, vynol cut too short at the door and FIXED with caulking instead of being reinstalled correctly. Door trim with a huge gap from the door. Hole in the baseboard fixed with grout instead of being replaced. Fixtures installed on the wall with stuff stuck behind them so they are not flat on the wall. Hole in the cement floor in the garage. Bath tubs with stains and cracks. When I set up appointments for repairs they repair everything with caulking. No replacing and fixing everything correctly they just patch it all up. Crazy how you buy a brand new house and when you call to complaint about ants being all over the house they state they can’t do anything about it. You would think that the house would be sprayed for insects before keys are given to you. Ants are under the carpet as if coming from the foundation. We have had so many issues with this house that idk if the house is worth what we paid. The contractor didn’t care about fixing anything before handing over the keys, I don’t get how he’s not embarrassed of the workmanship provided by the people they contract. The only person that helped us was our sales rep that went to bat for us when the loan officer couldn’t do her job. He helped us from day 1 when we picked the lot and helped us until the very end and gave us our keys. Honestly I don’t know if I would ever purchase a Lennar home ever again. Buying a new home should be a stress free and repair free experience since we didn’t purchase a fixer upper but at the end it feels like we did which is pretty sad. ... More

Quality is not great. “Everything’s Included” but low quality. Appliances and gadgets installed are outdated.

I recently purchased a brand new everything is included lennar home unfortunately, i as well as many other homeowners in the community have had an avalanche of issues. Faulty/ low quality garage doors, low quality workmanship throughout house. A real disaster

Don't buy New Builds from Lennar. The homes are not worth the price because the quality is not there. The materials that are used are low end and cheap especially in the interior of the home. The companies they hire to complete the inside of the homes have no repect for quality of workmanship. My house is terrible and I regret buying it!

I’m 68 years old they are the worst and cheapest builders of anybody I have ever encountered