Lennar Reviews in Reno, NV

Please have someone from customer service contact us, we have been struggling with fixing the open items. We have had our replacement cabinets on order for 4 plus months. We have a leaky faucet that has been reported 5 times or more. Need an important person to contact us. Our out side electrical panel needs replaced. All items reported since original report.

The purchase of my home from Lennar on the beginning was great. Lennar’s agent Tina was very helpful and a pleasure to work with. She was very knowledgeable about the home and what was included. Dealing with the construction ma abet Matt was also great during the building process. We were delayed in closing and he kept us informed on the delays. I have now been in the house for four months with things still left from the original walk through on closing the response time in getting things repaired is unacceptable there is no communication between the department and us and one point contractors just showed up to the house at 8am. They have tried repairing the stucco on the house 3 times and still looks horrible. I realize this is not Lennar’s teams but they need to hold their contractors responsible. Almost all repairs done since closing have been horrible quality and look worse then original. ... More

Communication response time and fixing issues is a bit lacking and I understand that there is an employee shortage everywhere but it should not take as long as it is taking to fix the issues I pointed out before closing and now rolling over to 30 day review when new homes are being built and being closed on my street. If those new homes are able to get their materials in, I don’t see why my home can’t also get the materials in as well. The home is great, I just would like a better turnaround time fixing my issues so I can fully enjoy my new home

If my house wasn’t worth what it is I would probably be disappointed.

The home itself was a positive and exciting experience. The staff at the homesite were sweet and helpful. However, supporting Lennar lending makes sense as it is in the name. The worst part is it seems as if the loan officers and their manager staff suck that positive experience out from you. From hiding fees to show a lower interest rate when I specifically state I do not want to pay any points, to being charged extra anyway as it was locked in. Next requesting to switch loan officers due to this huge discrepancy and unfortunately becoming just another loan to close and they make their cushioned commission truly made the experience the worst I have ever had. ... More

We love our home, but when you’re promised things and are told you’re under warranty you expect things that weren’t fixed to get done, but they don’t get back to you. That’s not good customer service.

Very stressful experience with the loan process and asked to supply documents over and over making for a long process. Photos showed cabinets in laundry room but they don’t put them in. Poor communication with Lennar on everything.

First, people were nice. Margaret was helpful and encouraging. Only one issue with Norm where my wife felt like he was suggesting she was not truthful, otherwise he was quite nice. My issue is with Lennar's business model. I've built several custom homes over the years where I have flexibility in making changes, With Lennar - ZERO opportunity for even slight modifications. That's a bit frustrating for someone spending $600K on a house. I really think you should find a way to add some flexibility into the process. I don't expect custom home flexibility, but some.

With as many push backs to the move in date that we had we expected better quality. Our cement in the back and front porch are stained with paint, the paint in itself was not done well either. There are dark paint splotches from the trim all over the lighter paint on the exterior. Once moved in the interior was not very clean either. We were told we could just purchase cleaners to get stains out, if we wanted them out.

Homebuying process was easy. I was not happy being int the middle of a cost cutting effort from Lennar. Originally told the house would come with (and was on all marketing materials including website) Wifi Mesh Network, Water Sensor, Ring Alarm, and other great items but it did not show up on the final transaction. I missed it on the documents I signed and it could not be honored. Not super thrilled spending over half a million dollars on a house and it does not include any ceiling lights in any room, the living room, and even the master bedroom! Need to run lamps everywhere. Getting the house is plagued with issues. The big one is HVAC which the heater didn't work upon moving in so they fixed, now it has heated up and the AC doesn't work which they just fixed today. Dishwasher drain line was not installed and just random quirks with door alignment, loose toilets, show knobs loose, towel rack fell off, floor board trim coming up, network/coax jacks on the wall not connected at all (just faceplate), network box shoved in and had to get re-installed/cut, etc. Tried starting dishwasher today and its erroring out, so dealing with that now. I'm hoping nothing else. Spenser has been good for support. Still wish I had a flawless Lennar experience. Sadly my parents had the same Lennar experience in a different state. My position is a Quality Operations Manager and while I think I have a particular eye, I don't think I was being picky on any of these flaws. The house even had the wrong number displayed on the home as it was the same as my neighbors, so that was changed. ... More

There is a lot of little things that were over looked at by the builder. There should be better paint all around the house.

Our customer service experience has been disappointing. The home was not clean when we did our walkthrough nor was it clean when we signed off although we were promised it would be. The floors were covered with dust and dirt and paint spots throughout when we moved in. We had to call our customer service rep - he never responded. After reaching out that evening and including Donnie, he responded first thing the next morning and he himself came over to inspect the situation. He then immediately sent someone over who spent over two hours removing paint spots from our floors followed by a cleaning crew to clean them. Very disappointing to move into my brand new house with filthy, spot-ridden floors that we were told TWICE would be ( and should have been) clean BEFORE we moved in. Thank goodness our furniture had not arrived until a few days later. Donnie was a wonderful asset throughout our experience - always quick to respond and communicative. Angela was good about responding as well. Unfortunately the dirty floor incident really tainted our move in experience. The build quality of the home is good but not great. Lots of small things were done sloppily such as paint trim, excess concrete splotches around the doors and foundation lines, drywall imperfections, etc. we have several warped kitchen cabinets that indicated new ones were ordered on 3/16 during our walkthrough that we just recently found out from Kurt were never ordered so now we are still waiting for those. The point is, human error happens, we get that, but there has definitely been a lack of follow through to rectify the issues. This is our second Lennar new home purchase and we had high expectations for this one since the first home we bought in University Ridge in Reno in 2007 was such a great experience but unfortunately the bar was lowered. If Lennar wanted us to feel special as a homebuyer your team (with the exception of Donnie) fell very short. ... More

We had a number of delays during construction and ended up closing almost 3 months late. Our home is beautiful and worth was worth the wait. We do love the community we moved into. We do feel there were things that Lennar handled very poorly. Our home was not completely ready we feel to close. Weather this was the fault of Lennar or several of the utilities it is still unclear. None of the TV/Internet providers that service the community were prepared for the closing of our home and several others. It took 2 months and a lot of pressure to finally get our home connected. We feel that Lennar did not take the issue serious and did very little to help. We our home being a "smart" home, there were many of the features we we not able to use on day one. This I feel is a big problem for a builder that uses that as a big selling point. Lastly they talked during our acceptance walk that we shouldn't worry about small imperfections, we will have a 30 day walk to capture man small aesthetic items. We have yet to have that walk and we have been in our home for almost 2 months. Again i do love our home and would likely buy a Lennar home again, but there is definitely room for improvement. ... More

Lennar staff was very ridged and not very friendly. Mail keys should be delivered upon close, the mail office can’t find ours and it has been over 6 weeks since we closed.

It was one excuse after another as to why it was delayed three months. Every delay was blamed on covid, but it sat for over a month with nobody working on it.

Purchased home after a huge fiasco regarding pricing. Felt like I was dealing with a fly by night home consultant. Had to make a deal with the finance department after the quoted price jumped $40K in two days. Bumps along the building process, mistakes fixed. The kitchen island support and other walls are so crooked, hanging pictures is challenging. We finally have a home warranty rep who appears to be getting the ball moving on several repairs. If the house did not have a spectacular view, we would have bought elsewhere. A production home is a production home.

We’ve had nothing but problems with after care service. In fact, they no showed AGAIN today to fix our house. The 30 day walk occurred 4 months late. The smarthouse concept we jokingly call the dumbhouse.

Quality is definitely subpar in a lot of areas. They mean well, but just seemed too stretched thin, making too many mistakes and unfulfilled promises.

Overall we struggled to know who to contact for various steps. We received way too many emails which overlapped and caused confusion. One department didn’t seem to know what the other was doing one point of contact for the entire process would make life much easier for the customer

Construction took almost 1 yr to finish, closing date moved 5 times. Closed with interest rate 2% higher than when contract was signed because of construction delays- by the time house is ready for move in interest rates are already too high. Moved in and some issues with house still unresolved. Still waiting for Lennar to resolve some issues and have not heard from them still.

After buying the home we had items that needed to be fixed. Our home rep Tom would never respond to our concerns or give us times when we could expect things to be fixed. Only after three emails asking him who was above him that we could talk to did he respond to us and after 4 months the items got fixed. Three of the contractors that had items that need to fix just showed up with out giving us appointment. Luckily my wife was home each time and we were able to get be work done. We asked Tom to please let us know when the contractors were going to arrive. His response was Oh I thought they would call you. Our overall impression is that after Lennar gets your money they quickly for get you. All the neighbors feel the same way. ... More

For the most part things are/were great until… the cable from the garage to the house was blocked underground when I moved in. I texted and was able to get it fixed in a timely manner as with most things. But we had a heavy rain and my walkway and my neighbors walkway washed out and sank approximately 10” so far. This has been at least a month ago. According to my Lennar guy this was all His responsibility due to the EROSION caused by the fix of the underground cable and He is going to take care of it. Now I can’t finish the pavers along my walkway and my walkway is getting worse as time goes by. I can no longer contact my Lennar guy when I do I get no response. I was told to wait until the higher ups give the ok to fix this. When there is NO contact as to how things are going it makes you wonder IF things are going??? If you an get everything fixed in a speedy manner and then when something goes very wrong and there is no response what are we to think???Until this EROSION Matter is taken care of I can’t move forward and finish my walkway nor is it safe and neither is my neighbors. I would think this would be a PRIORITY. Who do I contact when the person I’m supposed to contact will not respond. Please someone from Lennar contact me. This damage was done by your contractors, you are responsible and that has been established by the person who ordered the job done. Help! ... More

The sales agent Tina is great! Tom the customer care specialist is responsive and helpful. Well, my closing was pushed out several times and lennar wanted me to pay to lock my rate in which I thought wasn't very cool since they were the ones that kept pushing my date out. Secondly, Once I do get into my home the Furnance wasn't working, which Tom addressed quickly, however as the weather warmed I find my AC isn't working to which I submitted a ticket through the lennar portal, but all I've heard so far is crickets. Certain little shortcuts that I notice after the final walk through, once I got moved in, kind of show a lack of quality, but hey I guess you get what you pay for. Wait, not really! ... More

While I love my new home, the customer service is awful. We have been in the home for 6 months and things that should have been fixed before we moved in still are not done. We were told it would get fixed quickly. If I had a recommendation for anyone it would be to put off closing escrow until the things you want done are completed.

Since the middle of August when Ernie was transferred I have been trying to get repairs handled. Most have been request multiple times. I was advised Ron was the new contract and was advised by him the middle of September he stated he had 10 communities to deal with but as of today still have not been contacted to take care of the issues. He stated he would take care of the issues but when. I am not happy. I was required to act timely but apparently the same rules don’t apply. I have a list of about 12 plus items. I feel I was more than generous with my rating.