
Lennar Reviews in Reno, NV
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What Reno Homeowners Have to Say About Lennar.
Read all 179 verified reviews from homeowners that built a new home with Lennar in the Reno area. Reno homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Reno Area
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Customer Reviews
Lennar lending is the worst
- Isabel C.
- Verified HomeBuyer
- January 26, 2022
- Sparks, NV
The home itself was a positive and exciting experience. The staff at the homesite were sweet and helpful. However, supporting Lennar lending makes sense as it is in the name. The worst part is it seems as if the loan officers and their manager staff suck that positive experience out from you. From hiding fees to show a lower interest rate when I specifically state I do not want to pay any points, to being charged extra anyway as it was locked in. Next requesting to switch loan officers due to this huge discrepancy and unfortunately becoming just another loan to close and they make their ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Could of been better
- Anonymous
- Verified HomeBuyer
- September 24, 2019
- Carson City, NV
We love our home, but when you’re promised things and are told you’re under warranty you expect things that weren’t fixed to get done, but they don’t get back to you. That’s not good customer service.
Lennar responded:
Thank you for sharing your comments. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Value 5
Responsiveness 2
Disappointed
- Terry E.
- Verified HomeBuyer
- July 11, 2023
- Dayton, NV
Very stressful experience with the loan process and asked to supply documents over and over making for a long process. Photos showed cabinets in laundry room but they don’t put them in. Poor communication with Lennar on everything.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
An OK experience
- Andrew D.
- Verified HomeBuyer
- September 27, 2022
- Dayton, NV
First, people were nice. Margaret was helpful and encouraging. Only one issue with Norm where my wife felt like he was suggesting she was not truthful, otherwise he was quite nice. My issue is with Lennar's business model. I've built several custom homes over the years where I have flexibility in making changes, With Lennar - ZERO opportunity for even slight modifications. That's a bit frustrating for someone spending $600K on a house. I really think you should find a way to add some flexibility into the process. I don't expect custom home flexibility, but some.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Could be better
- Amie D.
- Verified HomeBuyer
- April 26, 2020
- Sparks, NV
With as many push backs to the move in date that we had we expected better quality. Our cement in the back and front porch are stained with paint, the paint in itself was not done well either. There are dark paint splotches from the trim all over the lighter paint on the exterior. Once moved in the interior was not very clean either. We were told we could just purchase cleaners to get stains out, if we wanted them out.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Quality
- John S.
- Verified HomeBuyer
- April 25, 2024
- Reno, NV
Homebuying process was easy. I was not happy being int the middle of a cost cutting effort from Lennar. Originally told the house would come with (and was on all marketing materials including website) Wifi Mesh Network, Water Sensor, Ring Alarm, and other great items but it did not show up on the final transaction. I missed it on the documents I signed and it could not be honored. Not super thrilled spending over half a million dollars on a house and it does not include any ceiling lights in any room, the living room, and even the master bedroom! Need to run lamps everywhere. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 5
Lennar - There is a lot of little things that were over looked at by the
- Maria V.
- Verified HomeBuyer
- April 27, 2021
- Dayton, NV
There is a lot of little things that were over looked at by the builder. There should be better paint all around the house.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Home purchase experience
- The David and Patricia Halabuk L.
- Verified HomeBuyer
- May 23, 2023
- Minden, NV
Our customer service experience has been disappointing. The home was not clean when we did our walkthrough nor was it clean when we signed off although we were promised it would be. The floors were covered with dust and dirt and paint spots throughout when we moved in. We had to call our customer service rep - he never responded. After reaching out that evening and including Donnie, he responded first thing the next morning and he himself came over to inspect the situation. He then immediately sent someone over who spent over two hours removing paint spots from our floors followed by a ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Home Buying Experience was ok
- David A.
- Verified HomeBuyer
- August 09, 2022
- Sparks, NV
We had a number of delays during construction and ended up closing almost 3 months late. Our home is beautiful and worth was worth the wait. We do love the community we moved into. We do feel there were things that Lennar handled very poorly. Our home was not completely ready we feel to close. Weather this was the fault of Lennar or several of the utilities it is still unclear. None of the TV/Internet providers that service the community were prepared for the closing of our home and several others. It took 2 months and a lot of pressure to finally get our home connected. We feel that ...
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
Andrea
- Andrea K.
- Verified HomeBuyer
- June 14, 2022
- Reno, NV
Lennar staff was very ridged and not very friendly. Mail keys should be delivered upon close, the mail office can’t find ours and it has been over 6 weeks since we closed.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Constant delays
- Dan K.
- Verified HomeBuyer
- December 21, 2021
- Dayton, NV
It was one excuse after another as to why it was delayed three months. Every delay was blamed on covid, but it sat for over a month with nobody working on it.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Mediocre at Best
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Sparks, NV
Purchased home after a huge fiasco regarding pricing. Felt like I was dealing with a fly by night home consultant. Had to make a deal with the finance department after the quoted price jumped $40K in two days. Bumps along the building process, mistakes fixed. The kitchen island support and other walls are so crooked, hanging pictures is challenging. We finally have a home warranty rep who appears to be getting the ball moving on several repairs. If the house did not have a spectacular view, we would have bought elsewhere. A production home is a production home.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Poor after care and smarthouse doesn’t work
- Anonymous
- Verified HomeBuyer
- October 03, 2019
- Reno, NV
We’ve had nothing but problems with after care service. In fact, they no showed AGAIN today to fix our house. The 30 day walk occurred 4 months late. The smarthouse concept we jokingly call the dumbhouse.
Lennar responded:
Thank you for your feedback. We are sorry to hear about these difficulties. If you could please share any additional comments with us at corporatecustomercare@lennar.com, we will review and follow up for you. - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Middle of the road
- Joel S.
- Verified HomeBuyer
- August 06, 2019
- Reno, NV
Quality is definitely subpar in a lot of areas. They mean well, but just seemed too stretched thin, making too many mistakes and unfulfilled promises.
Lennar responded:
Hi Joel, thank you for sharing your feedback about the quality of your home. We are sorry to hear this. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Robert
- Robert D.
- Verified HomeBuyer
- December 26, 2024
- Sparks, NV
Overall we struggled to know who to contact for various steps. We received way too many emails which overlapped and caused confusion. One department didn’t seem to know what the other was doing one point of contact for the entire process would make life much easier for the customer
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - Construction took almost 1 yr to finish, closing date moved 5
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Sparks, NV
Construction took almost 1 yr to finish, closing date moved 5 times. Closed with interest rate 2% higher than when contract was signed because of construction delays- by the time house is ready for move in interest rates are already too high. Moved in and some issues with house still unresolved. Still waiting for Lennar to resolve some issues and have not heard from them still.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Feedback
- Nicholas B.
- Verified HomeBuyer
- July 31, 2019
- Sparks, NV
After buying the home we had items that needed to be fixed. Our home rep Tom would never respond to our concerns or give us times when we could expect things to be fixed. Only after three emails asking him who was above him that we could talk to did he respond to us and after 4 months the items got fixed. Three of the contractors that had items that need to fix just showed up with out giving us appointment. Luckily my wife was home each time and we were able to get be work done. We asked Tom to please let us know when the contractors were going to arrive. His response was Oh I thought they ...
Lennar responded:
Hi Nicholas, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. We are sorry to hear about this. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
How do I get a response to calls and texts?
- Cathy L.
- Verified HomeBuyer
- November 30, 2021
- Minden, NV
For the most part things are/were great until… the cable from the garage to the house was blocked underground when I moved in. I texted and was able to get it fixed in a timely manner as with most things. But we had a heavy rain and my walkway and my neighbors walkway washed out and sank approximately 10” so far. This has been at least a month ago. According to my Lennar guy this was all His responsibility due to the EROSION caused by the fix of the underground cable and He is going to take care of it. Now I can’t finish the pavers along my walkway and my walkway is getting worse as time goes ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - The sales agent Tina is great!
- Clint W.
- Verified HomeBuyer
- June 03, 2021
- Sparks, NV
The sales agent Tina is great! Tom the customer care specialist is responsive and helpful. Well, my closing was pushed out several times and lennar wanted me to pay to lock my rate in which I thought wasn't very cool since they were the ones that kept pushing my date out. Secondly, Once I do get into my home the Furnance wasn't working, which Tom addressed quickly, however as the weather warmed I find my AC isn't working to which I submitted a ticket through the lennar portal, but all I've heard so far is crickets. Certain little shortcuts that I notice after the final walk through, ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Terrible customer service
- Jaimee O.
- Verified HomeBuyer
- November 25, 2019
- Sparks, NV
While I love my new home, the customer service is awful. We have been in the home for 6 months and things that should have been fixed before we moved in still are not done. We were told it would get fixed quickly. If I had a recommendation for anyone it would be to put off closing escrow until the things you want done are completed.
Total Score 3
Quality 5
Trustworthiness 1
Value 3
Responsiveness 1
Can’t get repairs done
- MaryAnn B.
- Verified HomeBuyer
- November 21, 2019
- Sparks, NV
Since the middle of August when Ernie was transferred I have been trying to get repairs handled. Most have been request multiple times. I was advised Ron was the new contract and was advised by him the middle of September he stated he had 10 communities to deal with but as of today still have not been contacted to take care of the issues. He stated he would take care of the issues but when. I am not happy. I was required to act timely but apparently the same rules don’t apply. I have a list of about 12 plus items. I feel I was more than generous with my rating.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
An Average Homebuilder - No More, No Less
- Benjamin G.
- Verified HomeBuyer
- October 01, 2019
- Reno, NV
I think if you go into buying a home from Lennar with lowered expectations, you'll be OK. The construction quality is average. Not terrible but definitely a little sloppy. For example: I can feel several clumps of dried drywall mud under my carpet (Lennar's suggestion was to get a mallet and try to pound the clumps through the carpet until I can't feel them anymore), installation damage to wiring and appliances, the yard was full of leftover construction debris, and when they were repairing one of my walls and removed the drywall you could see the space behind the wall had a bunch of ...
Lennar responded:
Hi Benjamin, thank you for providing this feedback about your experience with Lennar. We are sorry to hear about the difficulties you described. If you have any outstanding items that you would like us to review for you, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
All front end very limited back end service after purchase-
- Edmund H.
- Verified HomeBuyer
- June 05, 2022
- Minden, NV
The experience with Lennar was great until I received keys. After that scheduling was like pulling teeth. Personnel not available and unapologetic. After two months I finally contacted the people who were to contact me for the first month’s walk through. I’ve emailed a few times to schedule for my first week off and it’s Sunday, June 5th and tomorrow starts my week off And there is no proposed schedule or communication. Last email was 5 days ago. Before that probably a couple of weeks with list discussed on walk through. Grass dead when moved in, still looks horrible. Bath fixtures ...
Total Score 3
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
They tried to cut corners meaning we are now waiting for them to come back and re do it right.
- Janet P.
- Verified HomeBuyer
- January 13, 2022
- Dayton, NV
We love our new home. I think that once we moved in the builders are more worried about completing the homes than taking care of what the should have done right in the first place.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
No insulated garage door
- Burtus M.
- Verified HomeBuyer
- January 12, 2022
- Reno, NV
Several things wrong, even now after 2 months.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
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