Lennar Reviews in Reno, NV

Let's begin with the post close status. Final walk 10/14, now 11/29 and no callback from site QA representative to schedule work. The overall quality of the build is good. Discovered defective heater gas control module. After given name of install company by local QA, I made the call to get the unit fixed myself. Only 17 degrees outside at the time, 58 inside. Sales agent(New Homes Consultant) Margaret does not represent the brand well. We had issues within the first two visits to begin the sales process. Chose to work with her manager, Sumer. Minimized our contact with agent as much as possible. We used Lennar financing for entire transaction. Will never use them again. Minimal communication. We had four different staff members requesting documentation, with no summary of process or explanation as to why certain items were needed. Spammed with docusign requests. Onsite superintendent's were the only source of quality and trust. I kept Shawn and Danny current with my observations during the build. Every two weeks we'd visit the site and take updated videos and stills. We felt it was most important to remain engaged with the build process. ... More

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!

The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice.

-process for buying house was totally nebulous and unclear -wrong closing date provided -wrong cabinetry upgrade installed -serious flood days before closing -appraisal provided included a financially significant clerical error -partner mortgage company made a financially significant clerical error on closing paperwork -partner mortgage company “forgot” to ask us to sign paperwork during closing so we had to make another 2 hour trip the following day -nobody provided blue zipper folder of critical information until we requested it -leaking toilet days after moving in -30 day walkthrough and followups were not executed in a timely manner -advertised smart home echo dot simply wasn't included until we requested it -multiple shrubs are dead -notable garbage from construction left on perimeter of property -list goes on… ... More

Very bad experience. Worst experience in the purchase of a brand new home ever. If we had known ahead of time we would have passed. Last minute changes that cost us a fortune.

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

The sales person was the rudest person I ever had to deal with. She’s been fired from Norm. A lot of other housing developments. She is very rude and condescending.

Was not disclosed or discussed about having to pay flood insurance till nearing completion of home and heard first from other disappointed buyers that had it concealed as well till loan was ready to close on property. Lennar should have to pay the bill till FEMA updates the flood map and removes the requirements. Cost me over $800 per year. The scam was should be completed by FEMA by August 2021 to further deceive it could be resolved any day yet still not done

Sales person of no help.

The house wasn't ready to move in to. Paint on carpets, custom cabinets bowed, drawer fell off, dust and dirt in paint of base boards and trim, closet doors rubbed each other scrapping paint... our "celebration day" was such a disappointment we went looking for another home, so mad and disappointed.

The workmanship was essentially non-existent. The initial walk through was embarrassing for the Lennar employee. The number of serious issues were many. A hole in the shower stall, island counter top improperly placed and crooked, windows that wouldn't open/close properly, vinyl flooring that had to be replaced, damaged appliances, sloppy trim painting etc. Some issues have been resolved after an Regional Vice President got involved. Discussion with our immediate neighbors indicate all had quality issues. We understand the impact of the pandemic, worker issues and material delays, but the price remained constant and we were simply expected to accept poor quality. In all fairness, the on-site construction management have been helpful and friendly. ... More

Issues still not resolved , taking my experience to Washington post paper, npr radio and bbb

This is not the first time our family purchases a Lennar home which is the reason we are shocked and disappointed by the poor experience. Our home was delayed and finished months later than expected. At closing, items were not finalized. We were promised these items would be addressed in a timely matter. It has been months since closing and the customer service rep and construction manager are not responding to our inquiries as to when the “temporary items” will be finalized. To top it off, the interior finish has several poor quality products that were visibly damaged at installation. To say we are disappointed is an understatement. We regret the purchase of this Lennar home. Would not recommend. ... More

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can offer any positive feedback. Furthermore, Lennar is supposed to reimburse my hotel and meal expenses during the 11-day period. It has been 2 months and I have not received anything. This is not the behavior of a responsible organization. Lennar is still aruguing about reimbursing me for the additional utility expenses we incurred during the 11 day cleaning period. This is the extra expense to correct Lennar's mistake so why is the company trying to pass the buck? ... More

Stucco not applied correctly. They were in a hurry and it is now peeling off the house. Front yard graded in the freeze. Is now lumpy and undermined with roof runoff and needs to be completely redone.

Complete lack of communication. They clearly cut corners when they can in their workmanship. They also select cheep appliances and options for the house.

bad quality, failure to respond,

Very poor responses from the site foremen. Tom and Larry have e poor follow through.Very unhappy that we purchased with Lennar

Not happy with entire process of purchasing new home. Last time I will buy from lennar.

I have filled out 2 customer care complaints with lists of things that still need to be fixed over the last 2 weeks. I have received no calls or emails regarding the lists. Everytime I fill out a form I get an email stating someone will be in contact within 48hrs, yet I received nothing.