Lennar Reviews in Reno, NV

I think if you go into buying a home from Lennar with lowered expectations, you'll be OK. The construction quality is average. Not terrible but definitely a little sloppy. For example: I can feel several clumps of dried drywall mud under my carpet (Lennar's suggestion was to get a mallet and try to pound the clumps through the carpet until I can't feel them anymore), installation damage to wiring and appliances, the yard was full of leftover construction debris, and when they were repairing one of my walls and removed the drywall you could see the space behind the wall had a bunch of trash just left there by the construction crew. (Trash which the repair crew just left behind the wall, by the way.) The fixtures, cabinets and appliances are nice. The smart-home features are a nice idea but Lennar and Amazon don't have the implementation fully worked out yet so the homeowner is left on their own to troubleshoot a fairly complicated setup. Responsiveness is good up until the day you close. They, and their preferred lender, were very helpful and responsive throughout the financial and purchasing side. Once they have your money, though, responsiveness drops WAY off. Part of it is that they have local staffing issues so they can't seem to keep anyone in the customer care position long enough to get issues resolved. That said, the price is lower than the competing builders that offer higher quality so I guess you get what you pay for. As long as you don't put any stock in their lip service about a "Zero Defect" guarantee and go into it expecting to get an average house for an average price, you won't be disappointed. ... More

The experience with Lennar was great until I received keys. After that scheduling was like pulling teeth. Personnel not available and unapologetic. After two months I finally contacted the people who were to contact me for the first month’s walk through. I’ve emailed a few times to schedule for my first week off and it’s Sunday, June 5th and tomorrow starts my week off And there is no proposed schedule or communication. Last email was 5 days ago. Before that probably a couple of weeks with list discussed on walk through. Grass dead when moved in, still looks horrible. Bath fixtures pitted. Mirror in Master pitted. Paint and cement in front all over the place and home needs touch up paint. These are just a few of the items. Overall, it seems Lennar was interested in selling but not interested at all in servicing home and cleaning up messy, incomplete and damaged work where needed. ... More

We love our new home. I think that once we moved in the builders are more worried about completing the homes than taking care of what the should have done right in the first place.

Several things wrong, even now after 2 months.

Margaret & Danny were great. Danny accepted another position and Norm took over for him. Norm has not been very responsive and I had to call the office and ask for his manager before he came to do our 30 day walk through (over 60 days later). We are still waiting for the cabinets that were scratched and broken before we closed to be replaced. They had the HVAC company come out and check our heater because it is not working and the house gets cold. They did not check the furnace, but claimed the thermostat was defective and replaced it. The house is still cold. Even when I have it set at 72 it drops as low as 63 in the house when it is cold outside. We have sent pictures to Norm and over 2 weeks later still waiting for someone to fix this. ... More

Quantity surpasses quality with this build

Lowest bid, poor workmanship, not the same Lennar.

After buying our home, we have had several issues with setting up the Next Gen features. Lennar has been either unwilling or unable to help us resolve these issues, and now, almost 5 months later, the issue STILL isn’t resolved and we are having to pay someone else to come fix it. Our multiple calls to lennar go unreturned and it is frustrating.

New house and home warranty is garbage I will let people know about this and people looking at the new homes on the weekends

Jennifer was the best with keeping us updated and answering our questions about our home from start to finish. The warranty team however is a different story. Trustworthiness, lack of professionalism and unwillingness to help with issues needing fixing on the first and final walk-through was very telling. The biggest issue was the damaged smaller condenser unit installed. We brought it to the attention of Rich in warranty. He just blew us off about it. He did the same when we told him of the brick/rocks that wasn’t placed on the outside pillars of our Lennar Juniper. He said we weren’t getting it. This caused me undue anxiety & I contacted Jennifer who said he was wrong and we were getting the bricks like the other Juniper models. This was the first incorrect info given from warranty guy Rich. The second final walk thru on closing day we showed Rich the damaged smaller condenser & he said smaller doesn’t mean it’s not a good efficient condenser. We showed him the dent & he just blew us off. We also showed him three spots on the main family room wall that looked like it was patched up with different color paint without any texturing. He said just to put a large TV in front of it. What kind of professional response is that say to a customer spending over $555K on a new Lennar home? We didn’t want to deal with him after this. Lennar then assigned us to Scott. He said they would replace the condenser with the SAME SMALL condenser. We are questioning this as all the other homes after us, Tule, Pinion, Juniper ALL have LARGER condensers. We asked Scott to move our concerns up the ladder and we received a call from Kelly. He said he would evaluate the condenser and size or our home & get back to us. That has been over 3 weeks ago. We did NOT even get our 30 day walk thru. Needless to say, our condenser has still not been replaced and our wall still needs to be fixed. This whole situation has disappointed our buying this home from Lennar. As a disabled Veteran it has been very disheartening for my me and my wife receiving this type or treatment and lack of customer service, help and action. ... More

I bought a new home from Lennar at Sendero in Sparks NV and I have had nothing but problems since the house was in the construction phase. I noticed some of the work done was below standards and I addressed it with the superintendent of the job-site which got most of the issues resolved. When we did our walkthrough we spotted several issues with paint scratches and broken tiles but the customer service representative Ron would say “oh we’ll take care of that” and not mark it in the list of issues, now 5 months living in this house there is still issues that need to be fixed and I called the Lennar warranty center because Ron won’t return my calls or address the issues and they say they cannot fix what is not on the initial walkthrough because it could have happened after move in, but since Ron didn’t mark the issues in the list I have not proof that we pointed those issues out. This is our first brand new home and the second home we owned. It’s been 5 months dealing with this, the baseboard for the downstairs bathroom was removed about a month in and it’s been like that since, the air vents for the air conditioning rattle at night and will not let us fall asleep, the the paint on the garage door is really uneven, the plumbing makes a whining sound when you close the faucet and other issues. We sold our previous home because it was getting old and we didn’t want to deal with repairs and issues but little did we know we were about to walk into a headache of issues and repairs. It’s not all bad I think Lennar uses quality materials and builds a really nice house but their customer service addressing warranty is horrible to deal with. ... More

From the buying of the house to moving in with so many issues the house looks nice on the outside but that’s it and even then I still have to fix things if I ever buy a new house again it will not be with Lennar

The home is nice with the exception of the issues Horrible experience being told a few days before that we no longer qualify. We have moved in, and even though Lennar may fill the issues in the house are minor, but for the price we are paying it becomes more of an inconvenience because now I lose pay due to the service time schedules, virtual etc. are usually before I get off work, so I lose more money due to timing. I appreciate the courteous Lennar group, Jen, Jenni, Jodi, Julie, Rich. Even though their kindness did not help the experience, it didn’t made it worse speaking with kind respectful people. Thank you. ... More

Let's begin with the post close status. Final walk 10/14, now 11/29 and no callback from site QA representative to schedule work. The overall quality of the build is good. Discovered defective heater gas control module. After given name of install company by local QA, I made the call to get the unit fixed myself. Only 17 degrees outside at the time, 58 inside. Sales agent(New Homes Consultant) Margaret does not represent the brand well. We had issues within the first two visits to begin the sales process. Chose to work with her manager, Sumer. Minimized our contact with agent as much as possible. We used Lennar financing for entire transaction. Will never use them again. Minimal communication. We had four different staff members requesting documentation, with no summary of process or explanation as to why certain items were needed. Spammed with docusign requests. Onsite superintendent's were the only source of quality and trust. I kept Shawn and Danny current with my observations during the build. Every two weeks we'd visit the site and take updated videos and stills. We felt it was most important to remain engaged with the build process. ... More

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!

The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice.

-process for buying house was totally nebulous and unclear -wrong closing date provided -wrong cabinetry upgrade installed -serious flood days before closing -appraisal provided included a financially significant clerical error -partner mortgage company made a financially significant clerical error on closing paperwork -partner mortgage company “forgot” to ask us to sign paperwork during closing so we had to make another 2 hour trip the following day -nobody provided blue zipper folder of critical information until we requested it -leaking toilet days after moving in -30 day walkthrough and followups were not executed in a timely manner -advertised smart home echo dot simply wasn't included until we requested it -multiple shrubs are dead -notable garbage from construction left on perimeter of property -list goes on… ... More

Very bad experience. Worst experience in the purchase of a brand new home ever. If we had known ahead of time we would have passed. Last minute changes that cost us a fortune.

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

The sales person was the rudest person I ever had to deal with. She’s been fired from Norm. A lot of other housing developments. She is very rude and condescending.

Was not disclosed or discussed about having to pay flood insurance till nearing completion of home and heard first from other disappointed buyers that had it concealed as well till loan was ready to close on property. Lennar should have to pay the bill till FEMA updates the flood map and removes the requirements. Cost me over $800 per year. The scam was should be completed by FEMA by August 2021 to further deceive it could be resolved any day yet still not done

Sales person of no help.

The house wasn't ready to move in to. Paint on carpets, custom cabinets bowed, drawer fell off, dust and dirt in paint of base boards and trim, closet doors rubbed each other scrapping paint... our "celebration day" was such a disappointment we went looking for another home, so mad and disappointed.

My experience hasn’t been good at all. The builders are building homes too fast and the quality is just too cheap. Overall floors are not level and when I report that there’s noise on my floor that they charge me for to install. They tell me it’s normal landscaping you get no warranty and you step on your grass and start sinking Overall I just think you guys are building houses with the cheapest of the cheapest and the price is not right I’m sorry to be the one to tell you guys this but this is just how I feel.

The workmanship was essentially non-existent. The initial walk through was embarrassing for the Lennar employee. The number of serious issues were many. A hole in the shower stall, island counter top improperly placed and crooked, windows that wouldn't open/close properly, vinyl flooring that had to be replaced, damaged appliances, sloppy trim painting etc. Some issues have been resolved after an Regional Vice President got involved. Discussion with our immediate neighbors indicate all had quality issues. We understand the impact of the pandemic, worker issues and material delays, but the price remained constant and we were simply expected to accept poor quality. In all fairness, the on-site construction management have been helpful and friendly. ... More