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Lennar Reviews in Reno, NV

What Reno Homeowners Have to Say About Lennar.

Read all 179 verified reviews from homeowners that built a new home with Lennar in the Reno area. Reno homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4 out of 5 stars in Reno Area

179 Reviews in Reno Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.6

Lennar in Reno Area

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Customer Reviews

Lennar - Margaret & Danny were great.

  • Denise A.
  • Verified HomeBuyer
  • December 07, 2021
  • Dayton, NV

Margaret & Danny were great. Danny accepted another position and Norm took over for him. Norm has not been very responsive and I had to call the office and ask for his manager before he came to do our 30 day walk through (over 60 days later). We are still waiting for the cabinets that were scratched and broken before we closed to be replaced. They had the HVAC company come out and check our heater because it is not working and the house gets cold. They did not check the furnace, but claimed the thermostat was defective and replaced it. The house is still cold. Even when I have it set at 72 it ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Delayed and no quality

  • Christopher C.
  • Verified HomeBuyer
  • April 12, 2022
  • Sparks, NV

Quantity surpasses quality with this build

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poorly built

  • Scott M. Gorgon trustee for the S.
  • Verified HomeBuyer
  • March 15, 2022
  • Minden, NV

Lowest bid, poor workmanship, not the same Lennar.

Total Score 3


Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Unresponsive.

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Sparks, NV

After buying our home, we have had several issues with setting up the Next Gen features. Lennar has been either unwilling or unable to help us resolve these issues, and now, almost 5 months later, the issue STILL isn’t resolved and we are having to pay someone else to come fix it. Our multiple calls to lennar go unreturned and it is frustrating.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Jennifer was the best with keeping us updated and answering

  • James S.
  • Verified HomeBuyer
  • June 01, 2022
  • Sparks, NV

Jennifer was the best with keeping us updated and answering our questions about our home from start to finish. The warranty team however is a different story. Trustworthiness, lack of professionalism and unwillingness to help with issues needing fixing on the first and final walk-through was very telling. The biggest issue was the damaged smaller condenser unit installed. We brought it to the attention of Rich in warranty. He just blew us off about it. He did the same when we told him of the brick/rocks that wasn’t placed on the outside pillars of our Lennar Juniper. He said we weren’t ...

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Horrible new home buying experience.

  • Omar P.
  • Verified HomeBuyer
  • June 17, 2021
  • Sparks, NV

I bought a new home from Lennar at Sendero in Sparks NV and I have had nothing but problems since the house was in the construction phase. I noticed some of the work done was below standards and I addressed it with the superintendent of the job-site which got most of the issues resolved. When we did our walkthrough we spotted several issues with paint scratches and broken tiles but the customer service representative Ron would say “oh we’ll take care of that” and not mark it in the list of issues, now 5 months living in this house there is still issues that need to be fixed and I called the ...

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

The worst date of my life

  • Joseph Y.
  • Verified HomeBuyer
  • November 01, 2024
  • Sparks, NV

From the buying of the house to moving in with so many issues the house looks nice on the outside but that’s it and even then I still have to fix things if I ever buy a new house again it will not be with Lennar

Lennar responded:
Good afternoon, and thank you for taking the time to share your feedback with us, Joseph. We are sorry to hear we failed to meet your expectations. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. If you have any questions or if you encounter any warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

The respectful and kindness of the Lennar team

  • Teresa J.
  • Verified HomeBuyer
  • May 24, 2022
  • Sparks, NV

The home is nice with the exception of the issues Horrible experience being told a few days before that we no longer qualify. We have moved in, and even though Lennar may fill the issues in the house are minor, but for the price we are paying it becomes more of an inconvenience because now I lose pay due to the service time schedules, virtual etc. are usually before I get off work, so I lose more money due to timing. I appreciate the courteous Lennar group, Jen, Jenni, Jodi, Julie, Rich. Even though their kindness did not help the experience, it didn’t made it worse speaking with kind ...

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4

Struggle with home purchase

  • Anthony H.
  • Verified HomeBuyer
  • November 29, 2022
  • Dayton, NV

Let's begin with the post close status. Final walk 10/14, now 11/29 and no callback from site QA representative to schedule work. The overall quality of the build is good. Discovered defective heater gas control module. After given name of install company by local QA, I made the call to get the unit fixed myself. Only 17 degrees outside at the time, 58 inside. Sales agent(New Homes Consultant) Margaret does not represent the brand well. We had issues within the first two visits to begin the sales process. Chose to work with her manager, Sumer. Minimized our contact with agent as ...

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 2

Larry the customer service representative is terrible. Kelly from model homes was difficult as well.

  • Daniel A.
  • Verified HomeBuyer
  • July 18, 2023
  • Sparks, NV

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Dis satisfied

  • Sandra L.
  • Verified HomeBuyer
  • July 23, 2019
  • Sparks, NV

The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice.

Lennar responded:
Hi Sandra, thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with your purchase. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Nothing but problems

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2021
  • Sparks, NV

-process for buying house was totally nebulous and unclear -wrong closing date provided -wrong cabinetry upgrade installed -serious flood days before closing -appraisal provided included a financially significant clerical error -partner mortgage company made a financially significant clerical error on closing paperwork -partner mortgage company “forgot” to ask us to sign paperwork during closing so we had to make another 2 hour trip the following day -nobody provided blue zipper folder of critical information until we requested it -leaking toilet days after moving in -30 day walkthrough and ...

Lennar responded:
Hi, thank you for taking the time to share your experience with us. We are disappointed to read the list of frustrations from the buying process through the numerous issues with construction items. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide on outstanding items and we will follow-up for you. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Integrity of developer.

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Reno, NV

Very bad experience. Worst experience in the purchase of a brand new home ever. If we had known ahead of time we would have passed. Last minute changes that cost us a fortune.

Lennar responded:
Hello, thank you for sharing your experience. We apologize for the frustrations you have expressed with your new home. If you would like us to follow-up on any outstanding items, please reach out to us as corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Value 2

Responsiveness 5

Horrible

  • Lynn A.
  • Verified HomeBuyer
  • November 07, 2024
  • Dayton, NV

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

Lennar responded:
Good afternoon Lynn, thank you for taking the time to share your experience with us. We are sorry to hear you felt this was a horrible experience. If you have any questions or warrantable requests, please submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Tom

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2024
  • Sparks, NV

The sales person was the rudest person I ever had to deal with. She’s been fired from Norm. A lot of other housing developments. She is very rude and condescending.

Lennar responded:
Hi, we want to apologize because you experienced this. -Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

The non disclosure of requiring flood insurance

  • Clayton J.
  • Verified HomeBuyer
  • January 13, 2022
  • Reno, NV

Was not disclosed or discussed about having to pay flood insurance till nearing completion of home and heard first from other disappointed buyers that had it concealed as well till loan was ready to close on property. Lennar should have to pay the bill till FEMA updates the flood map and removes the requirements. Cost me over $800 per year. The scam was should be completed by FEMA by August 2021 to further deceive it could be resolved any day yet still not done

Total Score 1


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - Sales person of no help.

  • Patricia R.
  • Verified HomeBuyer
  • December 07, 2021
  • Dayton, NV

Sales person of no help.

Lennar responded:
Hi Patricia, thank you for your review. We would like to apologize for any issues you faced due to communication with your sales team. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Terrible workmanship and delivery

  • Glenn H.
  • Verified HomeBuyer
  • October 01, 2020
  • Carson City, NV

The house wasn't ready to move in to. Paint on carpets, custom cabinets bowed, drawer fell off, dust and dirt in paint of base boards and trim, closet doors rubbed each other scrapping paint... our "celebration day" was such a disappointment we went looking for another home, so mad and disappointed.

Lennar responded:
Hi Glenn, thank you for taking time to share your experience. We want to apologize for the frustrations you have outlined, including the craftsmanship of your new home. Please reach out to us directly at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Not a Pleasant Experience - Caveat Emptor

  • William T.
  • Verified HomeBuyer
  • April 07, 2022
  • Minden, NV

The workmanship was essentially non-existent. The initial walk through was embarrassing for the Lennar employee. The number of serious issues were many. A hole in the shower stall, island counter top improperly placed and crooked, windows that wouldn't open/close properly, vinyl flooring that had to be replaced, damaged appliances, sloppy trim painting etc. Some issues have been resolved after an Regional Vice President got involved. Discussion with our immediate neighbors indicate all had quality issues. We understand the impact of the pandemic, worker issues and material delays, but the ...

Lennar responded:
Hi William, thank you for sharing your experience with us, we value your feedback. We are sorry to hear about the number of issues you faced and subsequent service provided to address your concerns. If there are any items that could use additional follow up, please send us a note at corporatecustomercare@lennar.com and we will address. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Unprofessional

  • Robert S.
  • Verified HomeBuyer
  • August 04, 2019
  • Carson City, NV

Issues still not resolved , taking my experience to Washington post paper, npr radio and bbb

Lennar responded:
Hi Robert, thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Delays, empty promises, and poor quality

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2022
  • Reno, NV

This is not the first time our family purchases a Lennar home which is the reason we are shocked and disappointed by the poor experience. Our home was delayed and finished months later than expected. At closing, items were not finalized. We were promised these items would be addressed in a timely matter. It has been months since closing and the customer service rep and construction manager are not responding to our inquiries as to when the “temporary items” will be finalized. To top it off, the interior finish has several poor quality products that were visibly damaged at installation. To say ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

I have sent pictures of cracked toilet, moulding not attached, doors with no weather stripping, vents that blow cold air when the heater isn't even working. We have towels over doors. We have had doors that won't shut. Cabinets that the faces are warped.

  • Susan W.
  • Verified HomeBuyer
  • January 09, 2025
  • Carson City, NV

They are thrown together. Can't get anyone to get back to you. Have been promised twice they'd get the things fixed, twice they have not shown or contact to reschedule. Sent pictures twice but still nothing. Can't believe the way you are treated with problems. They are not quality built homes.

Lennar responded:
Good morning Susan, Thank you for sharing your feedback with us. We are sorry to hear we have not met your expectations. We understand how frustrating it can be not to hear back from customer care. If there are any outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Below expectation

  • Suemei T.
  • Verified HomeBuyer
  • November 16, 2024
  • Carson City, NV

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can ...

Lennar responded:
Good afternoon, Suemei. Thank you for sharing your review. We are sorry for the inconvenience and frustration you have experienced. We appreciate your patience as we work toward resolving this issue. I have shared your concerns with upper management in your division for their review and assistance. Sincerely, Lennar Corporate Customer Care.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Hurried to complete. No attention to detail

  • Karen A Borowitz Trustee of the B.
  • Verified HomeBuyer
  • April 11, 2023
  • Dayton, NV

Stucco not applied correctly. They were in a hurry and it is now peeling off the house. Front yard graded in the freeze. Is now lumpy and undermined with roof runoff and needs to be completely redone.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor experience

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2022
  • Sparks, NV

Complete lack of communication. They clearly cut corners when they can in their workmanship. They also select cheep appliances and options for the house.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1