Lennar Reviews in Reno, NV

The sales agent Tina is great! Tom the customer care specialist is responsive and helpful. Well, my closing was pushed out several times and lennar wanted me to pay to lock my rate in which I thought wasn't very cool since they were the ones that kept pushing my date out. Secondly, Once I do get into my home the Furnance wasn't working, which Tom addressed quickly, however as the weather warmed I find my AC isn't working to which I submitted a ticket through the lennar portal, but all I've heard so far is crickets. Certain little shortcuts that I notice after the final walk through, once I got moved in, kind of show a lack of quality, but hey I guess you get what you pay for. Wait, not really! ... More

After buying our home, we have had several issues with setting up the Next Gen features. Lennar has been either unwilling or unable to help us resolve these issues, and now, almost 5 months later, the issue STILL isn’t resolved and we are having to pay someone else to come fix it. Our multiple calls to lennar go unreturned and it is frustrating.

While I love my new home, the customer service is awful. We have been in the home for 6 months and things that should have been fixed before we moved in still are not done. We were told it would get fixed quickly. If I had a recommendation for anyone it would be to put off closing escrow until the things you want done are completed.

Since the middle of August when Ernie was transferred I have been trying to get repairs handled. Most have been request multiple times. I was advised Ron was the new contract and was advised by him the middle of September he stated he had 10 communities to deal with but as of today still have not been contacted to take care of the issues. He stated he would take care of the issues but when. I am not happy. I was required to act timely but apparently the same rules don’t apply. I have a list of about 12 plus items. I feel I was more than generous with my rating.

I think if you go into buying a home from Lennar with lowered expectations, you'll be OK. The construction quality is average. Not terrible but definitely a little sloppy. For example: I can feel several clumps of dried drywall mud under my carpet (Lennar's suggestion was to get a mallet and try to pound the clumps through the carpet until I can't feel them anymore), installation damage to wiring and appliances, the yard was full of leftover construction debris, and when they were repairing one of my walls and removed the drywall you could see the space behind the wall had a bunch of trash just left there by the construction crew. (Trash which the repair crew just left behind the wall, by the way.) The fixtures, cabinets and appliances are nice. The smart-home features are a nice idea but Lennar and Amazon don't have the implementation fully worked out yet so the homeowner is left on their own to troubleshoot a fairly complicated setup. Responsiveness is good up until the day you close. They, and their preferred lender, were very helpful and responsive throughout the financial and purchasing side. Once they have your money, though, responsiveness drops WAY off. Part of it is that they have local staffing issues so they can't seem to keep anyone in the customer care position long enough to get issues resolved. That said, the price is lower than the competing builders that offer higher quality so I guess you get what you pay for. As long as you don't put any stock in their lip service about a "Zero Defect" guarantee and go into it expecting to get an average house for an average price, you won't be disappointed. ... More

After buying the home we had items that needed to be fixed. Our home rep Tom would never respond to our concerns or give us times when we could expect things to be fixed. Only after three emails asking him who was above him that we could talk to did he respond to us and after 4 months the items got fixed. Three of the contractors that had items that need to fix just showed up with out giving us appointment. Luckily my wife was home each time and we were able to get be work done. We asked Tom to please let us know when the contractors were going to arrive. His response was Oh I thought they would call you. Our overall impression is that after Lennar gets your money they quickly for get you. All the neighbors feel the same way. ... More

New house and home warranty is garbage I will let people know about this and people looking at the new homes on the weekends

Jennifer was the best with keeping us updated and answering our questions about our home from start to finish. The warranty team however is a different story. Trustworthiness, lack of professionalism and unwillingness to help with issues needing fixing on the first and final walk-through was very telling. The biggest issue was the damaged smaller condenser unit installed. We brought it to the attention of Rich in warranty. He just blew us off about it. He did the same when we told him of the brick/rocks that wasn’t placed on the outside pillars of our Lennar Juniper. He said we weren’t getting it. This caused me undue anxiety & I contacted Jennifer who said he was wrong and we were getting the bricks like the other Juniper models. This was the first incorrect info given from warranty guy Rich. The second final walk thru on closing day we showed Rich the damaged smaller condenser & he said smaller doesn’t mean it’s not a good efficient condenser. We showed him the dent & he just blew us off. We also showed him three spots on the main family room wall that looked like it was patched up with different color paint without any texturing. He said just to put a large TV in front of it. What kind of professional response is that say to a customer spending over $555K on a new Lennar home? We didn’t want to deal with him after this. Lennar then assigned us to Scott. He said they would replace the condenser with the SAME SMALL condenser. We are questioning this as all the other homes after us, Tule, Pinion, Juniper ALL have LARGER condensers. We asked Scott to move our concerns up the ladder and we received a call from Kelly. He said he would evaluate the condenser and size or our home & get back to us. That has been over 3 weeks ago. We did NOT even get our 30 day walk thru. Needless to say, our condenser has still not been replaced and our wall still needs to be fixed. This whole situation has disappointed our buying this home from Lennar. As a disabled Veteran it has been very disheartening for my me and my wife receiving this type or treatment and lack of customer service, help and action. ... More

I bought a new home from Lennar at Sendero in Sparks NV and I have had nothing but problems since the house was in the construction phase. I noticed some of the work done was below standards and I addressed it with the superintendent of the job-site which got most of the issues resolved. When we did our walkthrough we spotted several issues with paint scratches and broken tiles but the customer service representative Ron would say “oh we’ll take care of that” and not mark it in the list of issues, now 5 months living in this house there is still issues that need to be fixed and I called the Lennar warranty center because Ron won’t return my calls or address the issues and they say they cannot fix what is not on the initial walkthrough because it could have happened after move in, but since Ron didn’t mark the issues in the list I have not proof that we pointed those issues out. This is our first brand new home and the second home we owned. It’s been 5 months dealing with this, the baseboard for the downstairs bathroom was removed about a month in and it’s been like that since, the air vents for the air conditioning rattle at night and will not let us fall asleep, the the paint on the garage door is really uneven, the plumbing makes a whining sound when you close the faucet and other issues. We sold our previous home because it was getting old and we didn’t want to deal with repairs and issues but little did we know we were about to walk into a headache of issues and repairs. It’s not all bad I think Lennar uses quality materials and builds a really nice house but their customer service addressing warranty is horrible to deal with. ... More

From the buying of the house to moving in with so many issues the house looks nice on the outside but that’s it and even then I still have to fix things if I ever buy a new house again it will not be with Lennar

The home is nice with the exception of the issues Horrible experience being told a few days before that we no longer qualify. We have moved in, and even though Lennar may fill the issues in the house are minor, but for the price we are paying it becomes more of an inconvenience because now I lose pay due to the service time schedules, virtual etc. are usually before I get off work, so I lose more money due to timing. I appreciate the courteous Lennar group, Jen, Jenni, Jodi, Julie, Rich. Even though their kindness did not help the experience, it didn’t made it worse speaking with kind respectful people. Thank you. ... More

1. The licensed realtor-sales representative from Lennar informed us we were REQUIRED to use Lennar Title for escrow services. When we cited the Nevada law that Buyer may choose Escrow company, she referred us to the Division President in Reno. He agreed we could use our own Escrow company, but would forfeit up to 6K in closing cost incentives. Surprised a licensed real estate agent would say we were REQIURED to use Lennar Title. 2. Appliances - Appliance package is advertised to be GE Profile for “dishwasher, microwave, Range”. Most models have the range, but two largest models, the Rapallo and Portofino, which have a double wall oven and cooktop. The marketing does not specify this difference. We confirmed with sales agent ALL appliances would be GE Profile. Upon total walk-thru, day prior to closing, we confirmed the cooktop was GE, but not the top end Profile line. Again, spoke with Division President about the issue, no upgrade was offered. We were not happy about not having all Profile line. 3. During the purchase process, our sales agent told us the elevation brick veneer would be the brown/tan brick. As our house neared this phase of construction, we requested confirmation again of brick color, this time she informed us it would be RED and could not be changed. This was NOT what we wanted. Again, spoke with Division President who agreed to revise, only after we’re provided the written text indicating initially the brick veneer was “not Red”. 4. We ended up using Lennar TitlrEscrow and shortly after we received an email informing us our deposit of $198,825 was deposited into our escrow account by another buyer. They were unaware of the error until we advised them we had not made any deposits of that amount. An experienced escrow agent should never make this mistake and if they do, should notify all parties of the error immediately. 5. We advised Lennar Escrow agent how we specifically would like to take title in our Trust name. She became very judgmental, argumentative, and demeaning “have you ever taken title in Nevada and do you know the Nevada law, etc”. And how she had been doing this for 30 years” Was not professional 6. After numerous calls to schedule a design appointment at ILG, we finally were successful. We were trying to coordinate when in town from So Cal. The the rep we were assigned was not there so met with another associate. She showed up hard counter surfaces for bath and kitchen. We chose the same product for both. Only did we find out later, the material was not available in the kitchen. We had to reselect something we were not thrilled about, VERY LIMITED, not so great choices especially given the many options that could be available. We did not have any samples mailed to us so was hard to really see what we were getting. 7. Design elements are way out-dated. Kitchen knobs only. Would have preferred handle pulls, top mounted round bath sinks instead of under mount rectangular ones, unfinished garages, very limited flooring options and exuberant costs. I’ve bought new homes from Shea and Toll Brothers and had significantly much better experiences all around. Would not buy another Lennar home. ... More

A lot of minor unfinished and damaged inside. Hyunbin

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!

Let's begin with the post close status. Final walk 10/14, now 11/29 and no callback from site QA representative to schedule work. The overall quality of the build is good. Discovered defective heater gas control module. After given name of install company by local QA, I made the call to get the unit fixed myself. Only 17 degrees outside at the time, 58 inside. Sales agent(New Homes Consultant) Margaret does not represent the brand well. We had issues within the first two visits to begin the sales process. Chose to work with her manager, Sumer. Minimized our contact with agent as much as possible. We used Lennar financing for entire transaction. Will never use them again. Minimal communication. We had four different staff members requesting documentation, with no summary of process or explanation as to why certain items were needed. Spammed with docusign requests. Onsite superintendent's were the only source of quality and trust. I kept Shawn and Danny current with my observations during the build. Every two weeks we'd visit the site and take updated videos and stills. We felt it was most important to remain engaged with the build process. ... More

The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice.

-process for buying house was totally nebulous and unclear -wrong closing date provided -wrong cabinetry upgrade installed -serious flood days before closing -appraisal provided included a financially significant clerical error -partner mortgage company made a financially significant clerical error on closing paperwork -partner mortgage company “forgot” to ask us to sign paperwork during closing so we had to make another 2 hour trip the following day -nobody provided blue zipper folder of critical information until we requested it -leaking toilet days after moving in -30 day walkthrough and followups were not executed in a timely manner -advertised smart home echo dot simply wasn't included until we requested it -multiple shrubs are dead -notable garbage from construction left on perimeter of property -list goes on… ... More

The onsite Lennar sales team was consistently friendly and professional throughout the buying process. The home itself is well-built and meets expectations for a spec home. However, my experience with Lennar’s corporate side was significantly less positive. I found the process to lack transparency, with unexpected fees and details surfacing after the contract had already been signed. One notable example is the county transfer tax (approximately $2,500). In most real estate transactions, this fee is typically paid by the seller. In this case, Lennar required the buyer to pay it, but this obligation was buried deep within the contract (just three hidden words around page 72,000, line 598). This cost is known at the time of signing and could have been clearly disclosed and acknowledged upfront. Instead, it was not brought to my attention until just days before closing. This experience raised serious concerns about transparency and trust. While the home itself is satisfactory, I do not have confidence in Lennar’s corporate practices and would not consider purchasing from them again. ... More

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

The sales person was the rudest person I ever had to deal with. She’s been fired from Norm. A lot of other housing developments. She is very rude and condescending.

Was not disclosed or discussed about having to pay flood insurance till nearing completion of home and heard first from other disappointed buyers that had it concealed as well till loan was ready to close on property. Lennar should have to pay the bill till FEMA updates the flood map and removes the requirements. Cost me over $800 per year. The scam was should be completed by FEMA by August 2021 to further deceive it could be resolved any day yet still not done

Sales person of no help.

Very bad experience. Worst experience in the purchase of a brand new home ever. If we had known ahead of time we would have passed. Last minute changes that cost us a fortune.

The house wasn't ready to move in to. Paint on carpets, custom cabinets bowed, drawer fell off, dust and dirt in paint of base boards and trim, closet doors rubbed each other scrapping paint... our "celebration day" was such a disappointment we went looking for another home, so mad and disappointed.

Save your money. This company is a rip off. They do not deliver what they offer to get you into contact..