Lennar Reviews in Monmouth County, NJ

Best staff in the bussiness!

Very good experience, just wish we could have made some changes while construction was underway(i.e. prewiring for AV or lighting fixtures).

Very pleased with Lennar. A great builder that doesn’t nickel and dime you for extras. Our townhouse exceeded all of our wants. I love their Everything Included package

Warm, engaging and trustworthy sales staff, and terrific construction manager, who super diligent and informative. We were in very good hands from start to finish with the construction of our new home, and Lennar delivered on schedule, which is remarkable in the current environment.

Excellent experience from the purchase to living. The team continues to be responsive to any needs that come up.

I love our new home and development.

The response to an issue was met with lack of concern or urgency.

Had a leak 2 weeks in and dom handled it in a timely manner.

We're very happy with the house - our realtor thought they did a pretty good job cleaning it up before we moved in. The concern is more with the outside. The grass is a problem. The builder never picked up their workers cigarettes, and garbage, our entire yard is filled with rocks that were never removed, and the front is filled with rocks that Lennar's snow removal service piled into my front yard. It seems like the sales people said things just to sell the house such as the property behind the house would be landscaped, the plants that they planted would be maintained by their landscape service, drainage for the standing water issues in the street and yards, etc. I'm not sure how much of it was fabricated vs. Lennar changing what they wanted to do after all the houses were sold. It has now been left up to the homeowners to fight for these things to be completed. No one wants to be calling the township, soil commision, etc. constantly for intervention, but it's clear Lennar is not going to finish the job of their own accord. ... More

There have been a lot of issues once we moved into the such as with the dishwasher, garage door, windows, etc. too much stress for a new built.

The salesperson and the project manager were great / Lennar was terrible - communication. legal closing were all terrible experiences

Layout and design is great however very disappointed in the sloppiness with workmanship and craftsmanship.

We bought a townhome in patriot square, in New Jersey. The relator, Scott, a Lennar employee, was extremely communicative and timely with answering any questions or concerns we might have. We couldn't believe how easy the process was. The homebuying process was fantastic, and we were excited to move into our new home. However, when we closed on the house, two bathroom cabinet doors were damage, so they were removed and replacement doors were not yet available, so they were missing. That in itself is not at all an issue. We were told they would be replaced within a week, which was very reasonable, even after the week had passed we were not concerned. With supply issues, we expected that. But after two months, we still had not received even an estimated timeline for when they would be available to be installed. There was a complete lack of communication. Any time we asked for an update or timeline, the site manager, Dom, would tell us he would get back to us the next day with an answer, but never did follow up as he claimed he would, we would have to reach out again (we usually waited a week or 2 between each time we reached out to him). This same pattern of exchange existed for other issues and requests we made. He had asked us to send our requests through text, but some issues we need addressed have been ignored. Other issues that we put in formal online requests were closed out without our acknowledgment. We still have a number of issues that need addressed which will all be submitted formally, we hope they are not ignored or closed out without acknowledgement. ... More

Well, we had great expectation when we purchased this house but after so many problems we are pretty disappointed. House looks nice but the quality of the construction is bad. Cheep material and sloppy installation. / Off level floors, nails popping out, broken windows, shower floor accumulate water in corners, interior doors don’t close properly, they have big gap under, bathroom faucet is touching the backsplash so it is difficult to clean behind, landscaping is nice only around model home majority houses have lots of ornamental grass , playground is a joke - beach volleyball court instead of baseball or tennis courts that could be use all year around not just during 2 summer months, no slides or swings for kids just some kind of rope construction,…/ When we moved in our house needed lots of repairs and I thing that there are more problems to be discovered in the future. ... More

The quality of workmanship on all trim, all walls, ceilings to name a few is utterly awful. Whoever performed the work AND the QC who accepted the work shouldn't be in the construction business, period.

I signed the contract thinking they would fix broken windows, doors, uneven fixtures since first walkthrough. Four months later still waiting, they fix some floor issues, drywall issues and now water is coming from the ceiling. Very dissatisfied!

Lennar did not allow third party inspection, walk through was rushed and wasn't allowed to point out construction related issues during that time. There were some minor and some major issues that required builder's attention. Dryer gas line was not connected, there were scratches all over the place on the drywalls, poor caulking, scuffs everywhere, chipped wood inside and outside of the drawers, improper and incomplete paint in many places, scratches on the side of the cabinets, rust on the bathroom mirrors, drawer handles and column beams slanted, floor creaking in some areas in the living room and bathroom. After multiple follow ups the builder/customer care rep won't respond. They sent a guy for touch ups for a day and I was told he will come back and he hasn't. Still there is some work that needs to be done. I would not recommend Lennar communities to my friends and family where they don't allow inspection before the closing. ... More

After my experience, I would never buy or recommend anyone buy a Lennar product. From a distance it looks great, but when you actually look closely, the workmanship is horrible. In the 4 months of living in my new construction home I've had a flood, ceiling leaks, and a loss of hot water due to a gas regulator issue. While most of these issues have been fixed, it was a battle and shouldn't happen to begin with in a new construction home.

Of the entire process with Lennar, the best part was our Sales Agent. He was friendly, responsible and very responsive. With the construction team, there are a lot of opportunities for improvement, both from the strategic leadership and the ground execution team. From a strategic perspective, don’t nickel and dime on such a huge purchase. Make sure the fixtures are quality fixtures with a long life. The construction leadership team took a very cheap route in deciding materials and focused on tiny margins. Some of the items that make the experience very bad are as follows: The garage door was not fixed upto 3 weeks after closing. I had planned many improvement projects before moving in and was planning to use the Garage for storing the materials (e.g. blinds, backsplash) for the installers. Due to this, I had to spend a lot of money and time running around to coordinate the work. Work quality is below par – there is no pride in the work. Fixtures are cheap, quality of output is not worthy of a big purchase. Some e.gs. i. Toilets were dirty from previous use. That is absolutely ridiculous. Your cleaning crew should have done a better job. ii. Electrical faceplates were slanted, flooring chipped, basement door chipped – some of these were not fixed by closing and some are still not fixed. iii. Recessed lights were dirty – it was highlighted during orientation and still not fixed. Orientation was very rushed and misinformed. It was as if they were trying to pull one on us. They should have clearly mentioned it is also a walkthrough for defects ahead of time and allotted sufficient time. USPS mailbox did not work 10 days after closing – important documents like mortgage and utilities statements were not available until I had access to the mailbox. Shouldn’t some check if all kesy work before handing it over? Very sloppy. During the closing and orientation, the team should have walked us through where the mailbox was located and how to access it instead of me running around each and every mailbox to try to locate it. Once again, orientation team needs to budget more time and be more patient. Warranty care is a joke The whole process is made to make it difficult for the homeowner. Not a single request I had raised so far was completed. There were two hardwood floors that were supposed to be fix and were promised at closing. I was told someone named Nicole will get in touch, but it has been 2 months closing and there is no word. Every request is delayed for a virtual appointment. You can’t schedule the virtual appointment when opening the request. They deliberately make you wait a day before sending an email. Even then, there is only one day that is open, which is a week away. How can you plan? Open up the calendar and make the appointment scheduling as part of opening the request. ... More

I did expect a new build to take maybe two months, but not more than four months from our original move in date per our contract. As nice as the people are, their attentiveness and sense of urgency are very much lacking. I am in finance and customer service. We all get overwhelmed. However, we expect to get back to our clients like any industry! I am still waiting on things for my new home that I have not received, and I’ve been there more than a month. My neighbors had much worse issues and I’m lucky we did not go through what they endured. The mail issue was very bad and I still don’t have everything because we were given the wrong keys. Just like my neighbors were. The USPS and the builder did not coordinate this correct. The HOA company has hired the worst garbage and recycle partner we could ever get. They don’t pick up consistently and we have trash always outside! What’s the point in paying a fee every month if we don’t get the service part of it? Lennar needs to get their stuff together ASAP… ... More