Lennar Reviews in Morris County, NJ

Lennar representatives are very trustworthy and helpful nature.

The individual handling the East Hanover location is very receptive and helpful - I am very pleased with Lennar - small appliance that was dented was replaced without incident and handled promptly

I have had a few issues that were immediately handled by your staff.

Excellent company,friendly staff,using best material to build houses.

I would like to have Lennar know that the ultimate reason for our purchase was the professional service that was given to us by Dennis. From the greeting to our final closing Dennis was an absolute pleasure.

On a whole it was a very nice experience.

Lennar has provided first class service after we have moved in. On our first day of move in, we discovered minor areas that needed touch up paint and / or spackling. The construction manager got on his phone, and within 2 minutes, a crew of painters arrived and handled it immediately. A week later, we noticed a rounded imperfection in the fireplace mantel shelves. We informed construction manager, and within 2 days, the entire mantel was replaced. The following day, a painter arrived to paint the new mantel and to touch up the walls adjacent to the mantel. A month after we moved in, we found tiny cracks in several backsplash tiles due to the electric outlets being screwed in to tightly. Again, after a phone call and pictures sent, Lennar had a tiling repair person come and replace the 3 cracked tiles within 2 week time frame. We have a large retaining wall behind our unit, and there was quite a bit of weed growth on top of the wall. After an email to Lennar, the landscapers arrived and cleaned up the overgrowth the following week. We discovered that 2 of our kitchen cabinets would not slide smoothly since they were installed slightly off center. We took pics, sent to construction manager, and several days later, a crew showed up and they removed and re installed the sliding rails for those doors. Only negative comment in regards to finish quality, the bathroom faucets had spouts that were too short and barely reached the sink, thus water splashed over the counters. Poor design. Ended up replacing 4 of the faucets with longer spouts in my second week after move in. Also, they did not paint the garage walls, which I felt they should have done based on the price of the unit. However, we are very happy with choosing Lennar. ... More

Lisa our realtor was great! She answered all our questions in timely manner and made sure we got everything promised to us by the builder. The tile company was easy to work with. The customer service rep. Dave also very responsive. He cares about making sure we are satisfied with all repair issues.

Our sales rep Matt was very instrumental in our decision to be part of the community. He was very accommodating and tried his best to answer all our questions and concerns. As first time home buyers there is always this anxiety of a huge purchase and the process involved. Matt worked with us to ensure the process was smooth and less stressful. We are happy with our home and hopefully will be a part of the community for a long time.

Dennis was great to work with!

Lisa and Anita are both very professional and responsive.

Lennar aesthetically designs very nice homes. They have nailed the advertising, sales, and mortgage process making it so easy to find and purchase a home seamlessly. Quality of interior finishes, choices, and overall craftsmanship is lacking. The Covid related issues of supply chain and labor issues have exacerbated their ability to deliver quality. During the finish construction process, their own workers damage things like cabinets, wood floors, etc before you even move in. - then you as the buyer are forced to chase them to replace and fix everything. From framing that is off plum and bulging walls to gouges out of floors, entry doors that are not sealed, damaged sub floor, boards not screwed down when you walk through the home, - the list goes on. I don’t have a any experience with Lennar pre-Covid - but it seems the same problems exist across the newer homes in the development built during this time. None of the issues can’t be fixed, but it’s not great to move into a brand new home and spend months having them fix things. Whoever runs quality inspections is inept. The focus is passing town inspections and getting homes closed. ... More

The people who work for Lennar, from the sales person to customer service reps were very friendly, patient and helpful.

The sales team was awesome, very kind and there for everything that we needed. Lennar accomplished the closing date the committed to. After we gave the initial deposit we were concerned about the negative review we saw online, but our experience has been good overall. Quality of the house is ok (but it is not top luxury). There was 0 flexibility to any type of personalization, which basically gives Lennar full control to put whatever they want in the home. Some this were pending at the moment of closing and it has taken some time for them to be fixed, the priority is to continue to build new homes. Thing have been taken care of eventually after some weeks / months in some cases. Price vs quality overall is good (you get what you pay) comparing to other builders that offer personalization packages that would make it more luxurious but also pumps the price to even 100k+. ... More

customer service is the best , everything else isn't that great. overall it's ok

Business is business. They are not the best or the worst.

Overall we were pleased.. but it’s the little things.. The basement floor was left filthy/dusty.. we asked about getting it cleaned & told yes & nothing happened, spare bedrooms have no lighting..(recessed lighting would be nice touch), don’t put sprinkler heads where decks/patios are going.. Lennar knows that is the wrong location. Have the sales team know more of the community with out asking for that information ( activity lists, board members contact)Charlie doing a good job onsite.

Reasonable home but numerous areas where cost cutting over quality is obvious. Flooring in particular is awful. Supposedly engineered wood, but the "wood" veneer is extremely thin and fragile, with nicks and scratches evident and no way to repair them easily. Finish on floor is truly terrible. Appliances work but are entry level units in a place that is not entry level price. Insufficient sound absorption material under the "wood" floors allows us to hear the upstairs residents walking around, moving chairs and even talking loudly. More padding beneath the floors would not be expensive and make a huge difference. AC unit is minimal efficiency (12 SEER) and intake is VERY noisy. ... More

Overall the experience was good and I’m enjoying my home. However, there are some things that could have been done better for the price.

They rush the building and closing process, so there are many imperfections that need to be taken care of after. They are very busy, so it takes a long time to get everything up to par. Good floorplans and thought, so-so work especially for "luxury". We are happy overall, but not over the top elated.

Our brand new home is absolutely gorgeous, however the level of workmanship, materials and follow through to correct issues is a disappointment. There is no way you will notice everything at your walkthrough or even within the first 30 days since closing. We have noticed cracks in bathroom floors, scratches in sinks, chips in floors, extremely loud garage doors, nicks in cabinetry, very low quality shelving in kitchen, only one shelf in lower kitchen cabinets, lowest quality toilets and faucets and sadly, so much more. Closets are also built with cheap wire shelving and every unit comes with an unfinished room or closet, no shelving in showers except in master bath and rooms with no ceiling lights. For the price paid for our gorgeous unit, you would assume that everything would be in tip top shape. Owners of brand new construction deserve better and should not be expected to hire contractors to take care of these items upon moving in, including outside decks or patios. ... More

Lennar construction have no craftsmanship.My entry door is manufactured defective waiting for replacement. Customer care team can’t do miracles until they get parts. Cunstruction supervisor is trying to finish and sell he doesn’t care about quality . I hope upper management team will do more better

Everything looks really nice and beautiful but when you get close and look at every little thing it is really not done properly. Responsiveness to issues has been super slow and I am having a lot of issues that are not being resolved.

Although I really like the design of the home that was built, I have lots of comments regarding the quality of the products that were used. The quality of the products used were sub-standard. For example, the air handler has the lowest quality rating and is extremely loud. The kitchen cabinets are not designed for maximum use. Many features missing such as shelves. We hear the noise of our neighbors above us and the floors vibrate when the walk. You could do better with the sound barriers. As a recommendation I would be willing to pay more for a higher quality of products and finishes. It feels like the price you set boxed you in the corner for giving a lower quality product. ... More

Sold my first Lennar home and bought a second in the same community. Overall the home is beautiful and Lennar does a great job. But they set the bar high on the first one and fell short of my expectations on this home. They had me close long before I should have. They cheaped out on a lot of things (ex, appliances). I'm almost 2 months in and many basic things still have not been fixed. And I wish they would let you customize a few things.