Lennar Reviews in Ocean County, NJ

I will start by saying I was looking forward to a great new construction buying experience, especially since my wife spoke highly of them based on her prior experiences with Lennar. She had attended Lennar's informational open houses for brokers over the years, received their sales materials, and heard verbal promises, which were also documented in print. This positive anticipation made the subsequent disappointments and shortcomings even more disheartening. The entire purchasing process was deeply flawed. Despite having an attorney designated to receive correspondence, the sales office ignored this crucial detail. Communication regarding issues was virtually non-existent, and any attempts to rectify them were made at the last minute after our agent relentlessly pursued the matter with the buyer. They repeatedly denied any issues with drainage, even though neighboring properties faced similar problems. Those neighbors filed complaints, and their issues were resolved, but we were left without any response. This glaring disconnect in communication and disregard for our attorney handling the closing was evident. The client continually received a request to resign a contract after we were out of attorney review, and after the agent advised the sales office, they still ignored the buyer's request to send all correspondence to their attorney, since they were out of state and had hired an attorney to handle the closing. The drainage problems even forced us to pay extra to extend our rate and delayed the closing. To make matters worse, the issues with the house, including sprinklers hitting the property and not functioning, were never addressed. It became apparent that they only acknowledged our concerns after we took possession of the home. The actual closing was a frosty, unprofessional affair. We were ushered into a room without a warm welcome, no customer service courtesy, not even an offer of water. No congratulations or any show of appreciation. This was, without a doubt, the worst experience in my wife's 20 years of dealing with real estate closings. She had never encountered such issues with closings and communication. She shudders to think how another client might have felt. As an agent, she feels the need to prepare future clients for the Lennar disconnect and plans to bring her own coffee and water to a Lennar closing, even though they had a full kitchen and coffee center they walked us by. It was an experience that felt incredibly cold and unprofessional. Even during the closing, there was a lack of a Lennar representative. It's unclear where the ball was dropped, especially considering Lennar had set the closing date and claimed time was of the essence. We were ready to close on time from day one, but the house was not. We closed with a broken glass window, and the most perplexing part is that they didn't even provide a fire extinguisher in the home, despite having a Certificate of Occupancy issued. Do I at least get a fire extinguisher? The workers couldn't be blamed for the issues I requested to be fixed inside; they were done well, and the glass was eventually replaced, albeit with some delay due to back orders that were beyond their control. Lennar falsely advertised various features, like the 200-amp service, which turned out to be only 100 amps. They also claimed soft-close cabinet doors and a stone elevation that wasn't as promised in all their materials and paid for as a premium elevation site. It was an unprofessional experience all around. The construction head was the only one who made any significant efforts to address our concerns, and he deserves five stars for his dedication. Regrettably, no one else at Lennar seemed to care enough to rectify the false advertising. After moving in, I was finally able to get the sprinklers fixed. It's too soon to comment on the quality and workmanship; only time will tell. What's particularly concerning is that they did not allow a buyer's inspection prior to closing or during the attorney review, which will undoubtedly make everyone leery in the future. ... More

It was extremely easy to buy from Lennar. The only complaint for us is we would have like the option to upgrade. But that being said we did buy a home going in knowing we could not. All the staff have been great and easy to work with. Our salesman was very pleasant.

Our overall experience went very smoothly, when small issues occurred they were resolved quickly. Great value for the money Small issues with the home we’re reported and resolved the very next day

The parts you don’t see are spectacular ( furnace, AC, water heater, insulation, electrical, plummeting). What needs attention is the construction team your house gets during the inside construction phase. Way too many visible dents and seems and dented squeaky doors. While Lennar will come back to address these issues, the house deserves better inspection prior to a walk thru. Also, while I understand “ the bottom line” especially during these current economic times, some standard items on the single family homes have been removed For example, soft close hinges on the cabinets. They were originally included. Now only the draws in the kitchen have them. That’s not only a bad business decision, its petty. In this development you now pay an additional $4,000 if you want the refrigerator, washer and dryer. Ridiculous! Its new construction. The claim is that new homeowners complained about the appliance’s. Here’s a suggestion, get a better contract with a different appliance provider. Other than that Lennar builds a better house and has been responsive to calls for repairs. ... More

No upgrades are offered in home. This is our second move into an Adult Community. This one is poorly run.

HVAC system is really Bad, Lennar needs to look into it and fix the problem. We were told to keep Fan on, it is very noisy, very difficult to sleep at night. Some parts of home are very cold and upstairs is hot like oven, It is a shame builder like Lennar giving this kind of system, we have paid almost half a million for our home, this is totally unacceptable

Altogether the home is decent, but the workmanship was shoddy in places, with some carelessness, sloppiness, or not paying attention to details. And many issues that needed fixing that we pointed out even before closing still have not been fixed more than a month and a half later. The included appliances, cabinets, and flooring seem to be the cheapest Lennar could find. Some aspects of the design of the home were not thought out well, with shower heads and bathroom cabinets being too high, and the garage too small and driveway too narrow - I can barely fit my car in the garage. What's the point of a garage if you can't put your car into it!? The construction quality seemed poor also, with cracks in the foundation and split/broken 2x4s in the frame. Also options for cabinets and flooring that we saw in the model were no longer available at the time we wanted to buy. They cut back on a lot. ... More

We are very happy with help pf several peoples especially Abby, with Lennar.

House was built even before planned date and meet our expectations.

Everything was excellent ffrom signing to closing

Lennar should have never got into Mortgage business they did not have a clue. Their homes are well built and I am happy with my purchase but the mortgage process was extremely stressful and a lot of unnecessary transfer of duplicate documents.

The most horrible experience, I have purchased many new homes this by far was the worst.

Once Lennar has your money, they are terrible with follow through on punch list items and anything else spotted after closing to do the proper repairs. Have to chase them and argue non-stop. Make sure not to close on your home until all issues are resolved beforehand!

Materials changed and fixing issues gets pushed off or not addressed.

Very good but not perfect

Sales department and building department are not aligned. Definitely have opportunities to improve

Our salesman was excellent. Great guidance and quick to respond to all questions and concerns, if any. Field representatives also rate high with honesty and excellent response time.

The buying process was great. Love the house, but wish I could’ve picked some of the finishes. Waiting for small issues to be repaired. Overall, I would recommend, very nice community & looking forward to many years here.

Process of buying our home was excellent, our sales person helped us from the beginning of this process to closing! Our home is everything we hoped for!

From start to finish it was flawless. Every aspect of home buying was explained throughly. The people Lennar hired are very knowledgeable in what they do which made our purchase so easy.

If I lived closer I would have watched through all stages of the build. Also, if I were able to change some of the design and products used as the build progressed, even of I had to pay more to accomplish that.

Builder still hasn’t repaired a few things in my home. Also, it’s difficult to get customer care to respond.

I wish I could have chosen some of the options myself rather than the sales agent picking everything. I also feel some of the finishes in the home could have been a better quality. I do like the layout of the house but there are things I would have done differently:, lighting, location of outlets, added towel bars, medicine cabinet etc. Short on amenities. Love the location and convenience!

Lennar allowed us to switch our deposit to a second home when we ran into problems selling our existing home. However, when we were able to switch back to our original choice three weeks later, Lennar increased the price by $5,000. The engineered wood floors showed buckling when we moved in; however, the Customer Service team agreed to replace the.floor where it was damaged.

We’re very happy with our new home. The sales staff and customer care team have been a pleasure to deal with.