Lennar Reviews in Ocean County, NJ

Don’t close till all issues are resolved

If you read the reviews for Lennar they are mixed to be sure. Either very satisfied or extremely disappointed. I'm somewhere in the middle. My sales associate was great. The home is tasteful, but the build quality is only slightly above average. The house was overpriced, but isn't everything today. But for half a million dollars I would have expected more attention to detail as well as respect. Lennar Title and Lennar Mortgage should be avoided; they're snakes. Lennar Mortgage especially. Lennar credited me $10,000 even though I didn't use Lennar Mortgage due to their refusal to help me initially and then dropping the ball late in the game. Unfortunately, Lennar Title withdraw the $10k credit THREE HOURS before closing with no explanation; see you in court. Lennar delivered my home with dead, haphazardly, and poorly installed sod. Their justification, "this is what to expect when you buy a Ford instead of a Ferrari." We almost walked away from the closing, but they had us trapped. During rain showers our (as well as my neighbors) back yard is a river. I regret not buying from D.R. Horton. ... More

Nothing to comment about my home other than what I have rated above.

The most horrible experience, I have purchased many new homes this by far was the worst.

I will start by saying I was looking forward to a great new construction buying experience, especially since my wife spoke highly of them based on her prior experiences with Lennar. She had attended Lennar's informational open houses for brokers over the years, received their sales materials, and heard verbal promises, which were also documented in print. This positive anticipation made the subsequent disappointments and shortcomings even more disheartening. The entire purchasing process was deeply flawed. Despite having an attorney designated to receive correspondence, the sales office ignored this crucial detail. Communication regarding issues was virtually non-existent, and any attempts to rectify them were made at the last minute after our agent relentlessly pursued the matter with the buyer. They repeatedly denied any issues with drainage, even though neighboring properties faced similar problems. Those neighbors filed complaints, and their issues were resolved, but we were left without any response. This glaring disconnect in communication and disregard for our attorney handling the closing was evident. The client continually received a request to resign a contract after we were out of attorney review, and after the agent advised the sales office, they still ignored the buyer's request to send all correspondence to their attorney, since they were out of state and had hired an attorney to handle the closing. The drainage problems even forced us to pay extra to extend our rate and delayed the closing. To make matters worse, the issues with the house, including sprinklers hitting the property and not functioning, were never addressed. It became apparent that they only acknowledged our concerns after we took possession of the home. The actual closing was a frosty, unprofessional affair. We were ushered into a room without a warm welcome, no customer service courtesy, not even an offer of water. No congratulations or any show of appreciation. This was, without a doubt, the worst experience in my wife's 20 years of dealing with real estate closings. She had never encountered such issues with closings and communication. She shudders to think how another client might have felt. As an agent, she feels the need to prepare future clients for the Lennar disconnect and plans to bring her own coffee and water to a Lennar closing, even though they had a full kitchen and coffee center they walked us by. It was an experience that felt incredibly cold and unprofessional. Even during the closing, there was a lack of a Lennar representative. It's unclear where the ball was dropped, especially considering Lennar had set the closing date and claimed time was of the essence. We were ready to close on time from day one, but the house was not. We closed with a broken glass window, and the most perplexing part is that they didn't even provide a fire extinguisher in the home, despite having a Certificate of Occupancy issued. Do I at least get a fire extinguisher? The workers couldn't be blamed for the issues I requested to be fixed inside; they were done well, and the glass was eventually replaced, albeit with some delay due to back orders that were beyond their control. Lennar falsely advertised various features, like the 200-amp service, which turned out to be only 100 amps. They also claimed soft-close cabinet doors and a stone elevation that wasn't as promised in all their materials and paid for as a premium elevation site. It was an unprofessional experience all around. The construction head was the only one who made any significant efforts to address our concerns, and he deserves five stars for his dedication. Regrettably, no one else at Lennar seemed to care enough to rectify the false advertising. After moving in, I was finally able to get the sprinklers fixed. It's too soon to comment on the quality and workmanship; only time will tell. What's particularly concerning is that they did not allow a buyer's inspection prior to closing or during the attorney review, which will undoubtedly make everyone leery in the future. ... More