Lennar Reviews in Philadelphia, NJ

The purchase and mortgage process was quick, efficient, and Scott walked us through the mortgage process step by step. The walk through was organized, but a lot of "blue tape” areas were listed. Unfortunately, at the closing most of these blue tape areas were not addressed. We were led to believe they would be fixed while we signed our closing documents. Three months later, blue tape items are still not addressed. Living in the house, we have noticed there are a lot of deficiencies with the quality and finishing of construction. It has been a long and ongoing struggle to work with Lennar to get contractors to fix the issues. ... More

We unfortunately have had on-going issues such as a main shower water leak and a secondary bathroom exhaust fan leak that have yet to fixed - almost two months now since we moved in! We will not shower in the main bathroom because of the large amount of water that will leak onto the floor after showering. All together we have had about 15 service requests, many of which have been fixed. However, some have not been to date. The quality of work/attention to detail is not apparent in many parts of our house. In fact, our front porch had to be resurfaced due to staining throughout the whole porch. We are hopeful that all issues will be resolved in a timely manner. We do enjoy using the beautiful pool, clubhouse, tennis courts, etc. And we have met many nice neighbors. Lastly, Alex and Victor are pleasant to work with and have been extremely helpful. ... More

Buying from Lennar has been a positive experience. The design is modern, functional and lots of space. If I was to suggest any improvement it will be the following: better quality appliance package, go the extra mile and finish the garage, change paint supplier and last offer the option of installing blinds.

The only issues I had with the complete experience was with the mortgage people and their under writers. The mortgage staff were not that responsive and could have cost me a lot extra money by not paying attention to the market and how the interest rate was going up. I would hope that their job was to help people get the best rate and to watch what was happening and advise the buyer to lock in sooner then they did. The sales team and all the construction managers who work on the site have been excellent and are a pleasure to work with.

If you are looking in the 55+ category you should check out a Lennar community. We starting by chatting with Ekaterina who explained all the model options and communities beforehand so we knew which community in PA to focus on. We made our appointment with Brighid who was patient, efficient and showed us great models in Meadows at Hillview to select from. Brighid communicates every step of the way and was a pleasure to deal with. Each home comes complete with a good variety of upgrades included. Some developers nickel & dime you for everything including outlets, tile and hardwoods but not Lennar. The whole buying process was automated and there even is Lennar Mortgage with great mortgage rates & terms. Better hurry there almost 1/2 way done with building these cape cod style homes here. We also met Cheryl on the day of our closing who was great as well and helped us with some last minute details. Lastly you’ll also enjoy and appreciate your construction team-Chris & Joe for added insight and understanding of your new home. Great job Lennar with your staffing choices at the meadows at hillview. ... More

Gina was excellent from start to finish. She was very attentive and thorough and despite being asked hundreds of questions, she responded to each and every one with patience and concern. We were updated on the progress of our home from start to finish with occasional pictures sent to show the progress. Everyone has been very easy to deal with; even after moving in, the team at Lennar have continued to be responsive to any and all concerns.

The office staff was very professional and responsive. Gina Hurff is a great communicator with regular correspondence. The attention to detail in the finished home could be better. A few more choices in design options and material color would be appreciated fir a home of that price. Overall a good experience.

Good but must make a priority to improve!

Lennar home buying overall experience was great with minus one star. Positive: excellent, trustworthy sales team; weekly photo/video updates were very helpful; smooth communication with construction team (prior to closing only); easy and clear closing process; good material for the price. Negative: several outstanding issues (due to supply chain issues, eg windows, window screens, bathroom mirrors) are still not resolved 6 weeks after the closing (still not know when they are fixed); without reminder from the buyer, no proactive communication from construction team After the closing. Even if the exception letter was agreed at the closing, post closing process is painful. ... More

Better than I expected

great designs for all the homes

Very easy process, outstanding job by all

Went very smooth with our buying experience. All the important details were lead by Lennar employees. They lead us by the hand throughout the process. Happy with most of the house, but a couple appliances were less than average(stove and dishwasher). We’ll have to replace soon. Nice community.

Our home buying experience with Lennar went very smooth. Unfortunately that’s where the happy story ends. I am appalled with the workmanship and what we were presented with as a “final” and supposedly “new” product. Wood is split all over…there are chunks missing from my cabinets, and the paint job quite literally looks like it was completed by amateur middle schoolers. There’s paint all over the carpets and floors…railings…light fixtures….it’s horrendous. We were also assured that the wifi is suburb and the home was crafted to allow wifi to reach all areas of the house with top speeds. The wifi sucks and only reaches about 1/2 of the house. Our biggest issue to date has been the noise coming from the house on top of ours. Again, we were assured that the insulation was amazing and noise would be minimal. We can hear every conversations, TVs, footsteps, whenever they run their appliances, we hear it all. I’m living in the most uncomfortable conditions and feel I was conned and lied to by Lennar. I get buyers remorse every day I wake up, and needless to say I cannot wait to get out. ... More

Great experience with all Lennar employees, especially Gina and Alex.

Working with Heather in sales was a great experience. She is helpful and prompt in her responses. We love the layout of our home and what it has to offer and feel that the overall construction is done well. However, the finish drywall and carpentry work leaves much to be desired. The work is the equivalent of a weekend DI wire not a professional builder. The accepted level of finish work shows the construction team’s lack of attention to detail.

The experince was good everybody was helpful

Lennar construction team did good job in delivering home on time but there were some issues with windows, stairs, drywall and more. Good thing is construction manager Jim is so good and responsive, he made sure most of my issues were resolved. We’re not happy with sales team. Our sales manager Brighid didn’t provide proper updates about house construction or open issues within the house. Also she wasn’t there during closing formalities neither contacted us before or after closing.

Good Builder to work with. Some issues with the home at signing but they are fairly timely with there response to issues. Be warned the interim HOA board set up prior to being handed over to the community are terrible, non-responsive and flexible with the needs of the initial homeowners who move in during during development construction phase.

Weird customer service experience with Lennar. Seems like they are rushing through closings and leaving too many outstanding items to be fixed after I moved in. House is nice and I’m happy I bought it but Lennar as a company has not impressed me at all.. quite the opposite.

Construction managers are the worst ever. It’s really a worst home buying experience. They would literally lie. During the walk they say they would take care of it. When you move in they say they didn’t say that. They try to take advantage of Covid and supply chain problem and replace appliances with lower cost ones to save costs. They even try to save costs by not painting some walls

There is a design issue with fridge. Several people came to our home and haven’t heard from anyone yet. Verh poor accountability for issue.fridge was provided by lennar.. built by lennar and yet they won’t do any anything about the issue

Not flexible to any design changes. Every house is built to existing plans which cannot be changed anywhere. You must ask which plan has most of the features you want and go with it realizing you are missing a couple of features you want. Poor aspects of design and workmanship can be easily identified. The finishing of the baseboards, window sills, and doors were so bad we made them do over. The repainting the trim was worse than the original so we ended up sanding everything down and we repainted ourselves. All door casings were so close to the door frames that the tongue of the door latch hit the casing before the Lip Strike which removed the paint quickly. We had to order and install 17 extended lip strikes to protect the door casings. The outside hose connection on the garage side is at the rear corner of the house which requires you to purchase a 200 foot hose if you want to wash your car in the driveway. What were they thinking? A large window frame was so crooked we had them tear it out and reframe it plumb so it didn't stand out forever. And the Supervisor said he inspected the work completed every day. Communication between staff was very little or last minute. We complained about so many items that the Supervisor told us in early March to no longer contact him, but to submit a customer care request on the Lennar website. We did that and three of the five items were addressed today, April 12. Two of the three items still need finished. The face of our fireplace is flat black on the side and the hearth is flat black. Them someone painted the top face of the fireplace satin black which stands out quickly to anyone who looks at it. This was mentioned to the Supervisor during the walk through and nothing was ever done about it. The 110v wall outlets were purposely installed 12 feet apart, per code, to keep costs low. No common sense was applied such as putting a outlet on each side of where the beds would be for each nightstand so one side of the bed has exposed wires extending from an outlet on a adjacent wall to one of the two nightstands in every bedroom. The cable TV connections in all three bedrooms were located close to the baseboards and not positioned next to a 110v outlet. Many homeowners, like myself, prefer to mount the their TVs up on the wall because they don't have a long piece of furniture, or the room, to sit it on. Nobody considered putting the cable connection up on the wall with a 110v outlet next to it so wires and cable would not need to be extended from the connections near the floor. Again, no evidence of common sense, only totally focused on low costs and high profits. Please be warned by these comments before considering purchasing a home built by Lennar. Let the buyer beware. Those at Lennar who are faced to deal with this review are welcome to visit me and I will personally provide you with a guided tour of the poor design and common sense decisions made by your design team. I would rather you use all your energy not to visit, but to make decisions to make changes to prevent reviews like this going forward and improve customer satisfaction. ... More

The overall buying process was relatively simple. The complexity comes when the workmanship and quality comes into play. Lack of attention to detail - not a lot of pride in workmanship. Outstanding issues from Settlement are taking months to get resolved. I'm hearing the same thing from other home owners as well. If you are able, I'd recommend not completing settlement until the issues are resolved unless you want workers in and out of your house for months.

Building manager unable to resolve all issues and claimed things were not fixable. I.e. framing issues around windows that had to be fixed post move in and re dry walled. Other areas such as chip in counter and damaged kitchen cabinet not fixed to owner satisfaction when pointed out in pre walkthrough. Other areas it was clear that blue tape was removed without addressing such as paint next to kitchen door. Tape was removed but not painted until closing day when homeowner pointed out it was missed again.