Lennar Reviews in Philadelphia, PA

get all issues done before closing

So many things broken poor job v careless, around Christmas I had leaking ceiling that’s was sat someone came on Tuesday since they waited I had another leak in bedroom wet carpet, couldn’t find a leak , left different people came days later opened up more ceiling and wall upstairs bedroom what happened was when they were installing the ceiling they hit with the nails sprinkler system pipes which made the leaking happen, I had so many things to fix in this place they still working on it , if I would know new house was like this with so many issues I no would never buy this place, v poor job people that are doing the inside work are not Qualified people . ... More

There is a design issue with fridge. Several people came to our home and haven’t heard from anyone yet. Verh poor accountability for issue.fridge was provided by lennar.. built by lennar and yet they won’t do any anything about the issue

We purchased our house from Lennar about 5 months ago. We identified a lot of issues before the closing date. The builder was not able to fix all of them before the closing date. I signed a document to accept the house and did leave a note in the document that there were things in the punch list that were not completed before the closing date. They told us they were going to fix them after the closing date. For example, there were squeaks throughout the stair landing areas. It took them almost a month to send someone to my house. The contractor replaced several wood planks; however, they left the house without installing the trims, which I left a note in the work order. After 2 months, another contractor came to fix new squeaks identified during the "60-day" punch list and installed the trims in the stair landing areas without painting them. The quality of the wood planks installed in is horrible. You can see different colors and the floor is not leveled. Actually, the "NEW" stair landing areas look older than my previous 20-year old house. I would upload a picture if I can. Additionally, there were squeaks throughout the house. We were so angry to find out that the sub floor on the second floor hallway was not nailed and in fact there was not a single nail in some sub floors. To give you another example, after moving in the house, we noticed that the kitchen sink cabinet was flooded with water and we found that the sink were left unsealed at all. There are so many examples that I can list on and on (e.g., a leaking pipe for the sprinkle system, squeaks under bathroom tiles, giving us a dead tree, water erosion in the back yard etc.).The customer services were horrible as well. The first warranty manager left the company right after we purchased the house. There was no one assigned to us. So nobody came to house to record the 30 day punch list (hence the 60-day punch list before)and all our emails to the warranty manger were not answered. The second warranty manager was responsive hence the two-star rating for responsiveness. Looking back, I am deeply unsatisfied by the builder. They have very nice sales people but the quality of the house is so bad that I would not recommend the builder to my family and people I know. ... More

Terrible at following up with issues; way too many problems with house due to poor work by contractors and lack of attention to detail. This is the first home I have owned and I did a lot of research before purchasing from Lennar. I am so disappointed. They rushed to have everything done so they could have us in the house by the end of their quarter. I am reminded daily of their sloppy workmanship and how they cut corners to be done on time. Terrible experience and I deeply regret my purchase. Just one example—we have had a roof leak since January and as of today, 6/26/19, the issue has still not been fixed. I feel like since they have our money, they do not care about us any more and will continue to do the bare minimum to address our concerns and complaints until our 1 year home warranty is up and they can officially ignore us! ... More

I have never seen a brand new construction home that any of my family or friends bought with as many things that requires repair and workmanship on almost everything is like a first time DIYer. The problems found from our Walkthrough at closings 10/19 have not yet completed 12/6. We moved in 3 weeks after the closing to give them time to finish all the things. NEVER GOT DONE. PROMISES ARE IN PLACE. Will see what happens. The house was not cleaned by a professional cleaner. we got the keys with dusty floor, walls, kitchen with broken cabinets, bathrooms/laundry with tiles that show haze of grout and actual grout spots on it. - The grout was cleaned out a bit but still doesn't look professional. The place was cleaned by cleaning professional who also mentioned that the trims were painted with dust on top and she obviously can't remove them. This didn't happen in one room but all. mainly the 2nd floor. Many problems are still there. Too many things to list. BTW, this is what they hope for that the home owners will finally get tired and stop complaining. NOT ME. Btw, every time I asked them something wasn't working, they said don't worry, will SWAP it out of a different house. WHAT HAPPENS TO THE HOME OWNER OF THAT HOUSE? Let me guess, they get stuck if they don't notice the problem like we did. We did NOT PAY 700K to babysit the work that was supposed to be done by your site manager. I have been promised that they'll take care of most of the work. Which I know is a lot of small work. I will believe it when I see it done professionally. The site manager seemed to never cared for the work. Hence, the home owners are paying for it. I will gladly update the review if they take care of the problems. ... More

Not great, very disappointed with process

not recommended not recommended not recommended

I would not recommend working with Lennar in any capacity. They do not care about the customer (especially if you are a woman) and the contracts are set up to cover themselves against a lack of customer service. They blame the customer and even told me 'nothing the sales agent sales is binding.' I will never buy a new home from Lennar again.

Do not work with Lennar. Awful customer service and builder. Very deceitful and lied multiple times. Workers were under the influence while working on our house.

Poor craftsmanship ! I purchased a scratch and dent house.

I will not recommend Lennar. They used contractors who are not professionals in the industry. The guys who worked on my home looks like trainee -no experience at all. Workmanship is very very very poor. The inventory used is of cheap quality. Lawn is half done, Worst and cheap quality engineered hard wood. The floor is chipping out even before I closed. They did some patch work but the entire floor(atleast most of floor) needs to be redone. the exhaust fan in the kitchen makes sound loke a lawn mower. They showed something in model house but installed lower priced appliances.The staircase is glossy for couple of steps and is rough on all other steps The list goes on and I will not recommend Lennar. ... More

Construction managers are the worst ever. It’s really a worst home buying experience. They would literally lie. During the walk they say they would take care of it. When you move in they say they didn’t say that. They try to take advantage of Covid and supply chain problem and replace appliances with lower cost ones to save costs. They even try to save costs by not painting some walls

We settled on a home November 29 that was far from ready and with many hidden issues. We did not want to settle. Lennar brought in two Customer Care staff to assure us everything we could see would be taken care of. Two months later the list has grown and only a few things have been addressed. Once in we found out that the dishwasher was installed wrong, refrigerator was damaged, hot water heater stopped working, sunk pump needed repair, fireplace and hearth cannot use, tile floor cracked from wall to wall,cabinets need repair, tile in bathroom installed wrong, wood floors damaged, woodwork and walls needed to be painted. Screens not installed. No smart system installed as advertised. I could go on and on. Customer Care can’t get service people to come out and fix these issues in any timely timeline. Their foreman had taken another job and didn’t care about overseeing this home before he left. We are left in limbo with a little recourse. No one has reached out to us. ... More

i wont recommend lennar .very poor in customer service and fixing the issues build quality is very low stds

Unfinished work. Very bad customer service.

Horrible !!!