Lennar Reviews in Charlotte, NC
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What Charlotte Homeowners Have to Say About Lennar.
Read all 656 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charlotte Area
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Customer Reviews
Lack of communication
- Michael B.
- Verified HomeBuyer
- November 30, 2021
- Mount Holly, NC
Poor communication, broken promises, poor quality. I would recommend using a different builder.
Lennar responded:
Hi Michael, thank you for this review. We would like to apologize for any issues you faced with communication and final quality of your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Brandon from warranty dept helped in resolving issues but the quality of workmanship is very below average.
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Charlotte, NC
What you see (model home) is not what you get. Have a professional home inspector look into the quality of home before you sign closing docs and get issues resolved.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - Love my new home and the Process went pretty smoothly!
- Kristin Q.
- Verified HomeBuyer
- November 30, 2021
- Denver, NC
Love my new home and the Process went pretty smoothly!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - I am very happy with my new house and community.
- Anonymous
- Verified HomeBuyer
- November 27, 2021
- Mount Holly, NC
I am very happy with my new house and community. The construction manager and sales rep were helpful during the build and responded quickly to any question I had. I particularly like that I can put a work request in the computer and a representative gets back to me quickly and sets up a repair man in a timely manner.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I think it's a excellent home for the price
- James C.
- Verified HomeBuyer
- November 24, 2021
- Charlotte, NC
I think it's a excellent home for the price
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Overall good quality.
- Yonggang R.
- Verified HomeBuyer
- November 24, 2021
- Tega Cay, SC
Overall good quality. Best floor plan. Less options. Delayed delivery.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - This is my second home from this particular builder.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Clover, SC
This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.
Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the disappointing experience you have faced with your second Lennar home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 5
Lennar - great overall experience with the whole home buying process
- Joseph M.
- Verified HomeBuyer
- November 16, 2021
- Lancaster, SC
great overall experience with the whole home buying process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Closing date was accurate right from the start also great communication
- Matthew Z.
- Verified HomeBuyer
- November 16, 2021
- Waxhaw, NC
Closing date was accurate right from the start also great communication all though the building experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pleasant buying experience
- Richard L.
- Verified HomeBuyer
- November 16, 2021
- Waxhaw, NC
I would purchase again using Lennar. My only issue is the paint is is more of a primer than paint. It needs 2 coats and I wish Lennar left a little paint, floor,carpet in the garage for touch ups.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Completely disappointed.
- Anonymous
- Verified HomeBuyer
- November 09, 2021
- Indian Land, SC
Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer ...
Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have experienced with your landscaping and appliances. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 5
Lennar - This was the best home buying experience I've had in a long time.
- Lisa W.
- Verified HomeBuyer
- November 09, 2021
- Indian Land, SC
This was the best home buying experience I've had in a long time. I bought my first house 20 years ago and it was a smooth process. After I moved to another state I started renting again but now I decided to purchase a home and going through the Lennar mortgage process and working with all the consultants and construction managers it was an excellent process and I am very blessed and please.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
builder's representatives
- Irwin R.
- Verified HomeBuyer
- October 27, 2021
- Lancaster, SC
have all been responsive and professional throughout new build process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Thank you for the awesome service!
- Ramon G.
- Verified HomeBuyer
- October 27, 2021
- Clover, SC
Thank you for the awesome service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience to buy from Lennar.
- Anonymous
- Verified HomeBuyer
- October 26, 2021
- Waxhaw, NC
Great experience to buy from Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good home and location lacking design flexibility and execution
- Robert S.
- Verified HomeBuyer
- October 21, 2021
- Mount Holly, NC
Home purchase was straightforward but issues occurred which required multiple follow-ups. A solid house however design features were not changeable to customize house to buyer. Amenities were not shown to buyer but alluded to in literature and lacking in important areas such as beach access for community on the lake.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Lennar - Check and inspect thoroughly before signing,I believe the property
- Ratnakar S.
- Verified HomeBuyer
- October 19, 2021
- Mount Holly, NC
Check and inspect thoroughly before signing, I believe the property is over priced
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Originally selected and committed to home in February, however due to 'sales quota, we could not sign purchase contract until April, therefore we had to absorb two price increases,. During the build from February to June, we had 5 construction managers, '
- Charles J.
- Verified HomeBuyer
- October 19, 2021
- Troutman, NC
As stated earlier, I know Lennar sells thousands of homes, however we bought one. What was supposed to be an exciting time became a frustrating chore. This is the fourth survey i had filled our and no one from Lennar has reached out. Says a lot.
Lennar responded:
Hi Charles, thank you for taking time to write a detailed review. We apologize for the frustrations you have faced due to delays and lack of follow-up. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
On time and good communication
- Julia A.
- Verified HomeBuyer
- October 14, 2021
- Waxhaw, NC
Very pleasant to work with. Overall happy experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall, this has not been a good experience for us whatsoever.
- Timothy H.
- Verified HomeBuyer
- October 14, 2021
- Lancaster, SC
Overall, this has not been a good experience for us whatsoever.
Lennar responded:
Hi Timothy, thank you for sharing this review. We are sorry to hear about your experience and how it did not live up to expectations. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Warranty Staff was Great
- Nancy W.
- Verified HomeBuyer
- October 14, 2021
- Mount Holly, NC
The sales staff made the process seamless and the warranty staff handled issues quickly and completely.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
I suggest to purchase somewhere else.
- Tedd S.
- Verified HomeBuyer
- October 11, 2021
- Mount Holly, NC
Very disappointed with my experience at Imagery. Comments here are restricted so I can’t tell my perspective
Lennar responded:
Hi Tedd, thank you for sharing your experience. If there is anything you would like us to address, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
The quality of the construction and adherence to the timetable.
- Alfred R.
- Verified HomeBuyer
- October 05, 2021
- Mount Holly, NC
We have found that Lennar stands behind its products and responds quickly when there are issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Punch list never completed. Shoddy workmanship. No accountability by contractor.
- Christopher J.
- Verified HomeBuyer
- October 05, 2021
- Mount Holly, NC
Abysmal experience with builder. Beware. Over 30 items on our punch list were ignored or halfway completed to satisfaction. Should have been a great experience as this was supposed to be my "last" home purchase in this 55 and older community. Instead, it was defeating and super stressful.
Lennar responded:
Hi Christopher, thank you for sharing your review. We would like to apologize for the incomplete items you had after moving into your new home. If you have anything outstanding you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
For the fact we paid nearly 1/2 million, there could have been much more flexibility in making small modifications. NONE, and I do mean NONE (structural, e.g. make the 5th bedroom instead of the lof - come on, how much structural was that? WERE ALLOWED!!!
- Louis G.
- Verified HomeBuyer
- October 05, 2021
- Huntersville, NC
Good, NOT GREAT, quality. Very inflexible. Kept using the permitting excuse when I even offered to pay for the re-permitting cost. TO THIS DAY, they have not fixed the 4x4 support in the basement that has some splitting in it. GOD protect us from harm if anything should happen to that support.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
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