Lennar Reviews in Charlotte, NC

Getting major issues repaired or replaced has been grueling! The mortgage loan process was equally frustrating and personnel were negligent in either responding on time or did not communicate professionally and sometimes found fault with us. we were forced into a closing where a few major construction items were questionable. We did not receive our final closing document until we were sitting in lawyers office so we delayed transfer of funds for a day and then threatened that we would not get keys for property until wire confirmed. then the next day as money transfer was being processed....which takes a few hours. we had numerous calls and txt wanting to know when wire would be received! Yet on the front side of closing when we needed answers we got very little response or cooperation. We do love our home but the experience for a couple 70 and over buying a new home after 30 years was mostly unpleasant and very tedious. ... More

Elson was awesome from start to finish. Andrea and Andre needs customer service training. Cheyenne was great. Overall the experience was decent. The process was smooth although I was a nervous wreck.

Lennar's salesman sold us a different floorplan then the one he represented to us. His mistake was our loss. Lennar refused to make us whole. They simply offered our deposit back on the home but offered no other recourse.

Lennar uses limited flexibility in options/changes approach to hold schedules tightly. That's good thing as you know it up front. On the downside, our house required significant effort to make it livable due to Lennar cost cutting : no towel racks, inadequate closet hardware, no light fixtures, etc. We had several minor quality issues, all of which were quickly fixed with the help of the Lennar customer support rep. And the "smart" home features are really nice!

We are happy to be in our new home! The community and surroundings are beautiful. There were several issues in the building process that needed immediate attention to fix. The customer is not in the loop. Our construction manager was helpful in resolving issues. The process to address home owners questions and concerns needs fixed. We will submit tickets to address our current issues. Providing home owner with touch up paint is a must. I’m bothered by paint issues every time I clean.

Mediocre quality appliances, materials and workmanship; does not paint the garage walls & floor; charges premium prices; extras add up quickly; terrible workmanship installing sod; Laundry room and pantry are too small;

Move in was delayed due to not passing inspection for foundation. Was delayed 2 months and due to scrambling to move the date back up after we were told it would be a 3 months delay we was forced to pay a per diem fee while we waited for the appraisal, since they moved the move in date up on us last minute

The houses are built quickly. The 8’ wood doors and 10’ ceilings are very nice. The trim is wide with an updated look. The house has lots of quality windows with windowsills. Lennar kitchens are roomy with a big islands and lots of counter space. The downside of Lennar homes is the drywall finishing and painting in certain areas. Quality paint is not used and some areas need repainting.

1. Need better communication about construction timelines. Mortgage rates fluctuate and the buyer bears the risk 2.

Constant staff turnover and poor communications.

What you see (model home) is not what you get. Have a professional home inspector look into the quality of home before you sign closing docs and get issues resolved.

Home purchase was straightforward but issues occurred which required multiple follow-ups. A solid house however design features were not changeable to customize house to buyer. Amenities were not shown to buyer but alluded to in literature and lacking in important areas such as beach access for community on the lake.

The sales staff made the process seamless and the warranty staff handled issues quickly and completely.

Check every detail before accepting the house. Everything is NOT included. Many problems with the subcontractors' quality and workmanship. Lawns are especially rough.

THE HOUSE WAS GREAT THE YARD WAS TERRIBLE. ADDRESSED THE ISSUE AT CLOSING AND NOTHING IS BEING DONE ABOUT IT!

The customer representative have been good. But there still opportunities where it could be imp like keeping marketing documents up to date so that customers know what will they be getting post closing.

I got no help with the sales office. Even though the house had just begun, I was not allowed to make any selections at all.

The experience with lennar is OK

Very average home buying experience.

Trades need to do better a better job, too many things done poorly. Issues with windows, siding, stove, dishwasher, shower head, deck, painting, flooring, gutters, concrete, masonry, landscaping, sod placement, grading of soil, etc. etc. Sad most things should have been caught and fixed well before we closed. Many things I will end up doing/fixing myself.

PROCESS WAS GOOD OTHER THAN WORKING WITH LENNAR MORTGAGE. ``

Lennar is not good at communicating. There was no contact that wasn’t initiated by me, even when there are problems with the build or closing. And even when I did hear from them, they frequently didn’t provide all the information needed/required. I am happy with the house but feel like many of my grey hairs can be tied directly to trying to get Lennar to tell me what was going on with the house.

Please make sure you check everything!

Bare minimum upgrades in spec homes Phase one of the neighborhood has better upgrades/options.....their motto is Its all included And that was not the case- there were no window treatments, refrigerator or washer and dryer included.

Mediocre at best.