Lennar Reviews in Charlotte, NC

I purchased a new construction D. R. Horton property in June 2018. I decided to upgrade to a larger home and purchased a Lennar home in November 2019. The longer I live in the Lennar home I realized D. R. Horton is a better quality builder. The Lennar quality is just not there. The drywall is so thin you can't hang a lightweight picture without reinforcement. The wood flooring has several chips in places my family and I could not have damaged it. For example behind the toilet in the half bath. The ceiling still shows major flaws, corners of walls, not really corners have curves. The lawn is ridiculously rocky and literally have trash under the glass. I believe the yard should have at least been clean before laying sod. Those are the major issue, There are another dozen or so minor issues. I must say these issues are not the fault of the employees I worked with directly, they were absolutely great. ... More

The agent was amazing and she worked out a fantastic price. Worked with us on our time table to sell old house and was just an overall great person. The neighborhood is top notch and is the primary reason to move here. However!! The workmanship on the model home shows they rushed it and cut many corners. Flooring is uneven, ceiling dry walking was poorly done, Ethernet runs are bad, rokus access points are pointless, base boards already coming off and random holes where dry wall should meet in tiny corners. We knew what we were getting and accepted it. They just should have never built it this rushed. I would have Lennar build next time. ... More

Take time to slow the process down and inspect your home properly.....

Nice brand new home but you'll notice quickly that the materials used are not high quality!

Whoever put up the drywall on our home is terrible. Pop up nails everywhere. We can see the repairs on the ceiling. Bad cover up job.

I am experiencing some poor craftsmanship on the house. Some of the items that were completed for the punch list were done poorly. After the side walk was removed the yard was not graded very well and had several leaks in the irrigation system. I am having difficulties with the HVAC cooling the house properly. I have hundreds of small flies that get in at night and they cannot seem to know where they are coming in. The person that came in with the window and door company was worthless. Overall I am not sure how I feel about my experience. I hope it improves. Benita has done an exceptional job in helping on the repairs and making the experience better. ... More

All of the door locks have issues constantly. Yu have to slam the door to get one to work and then try to get the other one to latch after that. It's a constant irritation! If things need to be level, this will drive you crazy. There are multiple areas that just aren't level, the bathroom countertop slants down and if you put anything down that has a chance to roll, it will roll off. Clearly the trim paint used in the model is MUCH different than what you get. The master bathroom fan constantly sounds like you have dripping water coming down. They have been good about responding to issues, but I wasn't pleased that I immediately had to open service requests within 5 minutes of getting the keys. Some things (door locks/issues) can't be seen until after you get intro the house. ... More

The Quality of House is great, but when it is thrown together in minimal time it loses it's Luster. We're continuously finding major/minor defects. Crooked walls, creaking floors that seem as if not completely nailed down, sink stopper that won't stay connected... In the yard multiply holes and ridges from unsuitable rolling of the grass, regularly finding pieces of metal and rocks under the non growing grass. Responsiveness to issues maybe prompt, but a better or additional title would be "Accomplishment of Issues in a Timely Manner". The spokesperson is always available, but as the middle voice has no authority to getting anything done. Just an opportunity to separate, pause and create an allusion of things could possibly being accomplished. Love the House and Area, but Sadden & Disappointed in the Lack of Attention to Detail & Quality, over a focus of Quantity in the Quickest of time. ... More

Promises were made to repair the hill behind our house and they have not followed through

Not the highest standards on quality.

Timeline to closing was excellent. Great overall value! Felt house construction was rushed causing multiple tickets for resolution over the last 5 months. Take your time during the walk thru would be my only suggestion.

1st: The sales process is excellent. Lennar and the sales team kept us informed throughout the build. Always available to answer to question. Access to the home during the build is excellent. 2nd: The floorplan, pictures, and model representation may not be exactly what you get. Make sure you ask specific questions about what is and is not included in the home. Don’t assume because it is in the floorplans, pictures, and model it will be in your home. 3rd: Lennar does not offer much in the way of options. You can’t get additional lighting in the house, you can’t get an additional gas line run to the backyard for a fire pit or grill, you can’t get additional electrical outlets installed in the house or outside (for outside lighting). It is easier to install these during construction than after. These are all extras I would have been willing to pay for, but wasn’t given an option. With that said, the house does come with a lot of standard features that most new builds don’t come with, and you would probably have to pay for with other builders. 4th : The house is structurally sound according to our independent house inspector we hired to inspect the home during the build. (Strongly recommend you do this with any home you buy) However, we found a lot of issues during our walk through that should have been addressed prior to the walk through. (This is not our first home purchase so we knew what to expect) We found cracked concrete, paint splatters inside and outside the house (walls, ceilings, floors, and fixtures), dryer and oven not installed correctly, fan vent cover missing or not installed, window seal cracked, weather stripping coming off. In my opinion, I think there is so much building going on that the builders are having a hard time finding enough qualified people in the trades to do the work. So, they are rushing to complete homes. And that can lead to sloppy work. There is a lack of attention to detail. 5th: Landscaping is poorly installed. The good thing is that the whole yard is soded. It is not seed and straw like some of the other builders. However, they laid the sod over everything, (trash, nails, pipes, rocks). They didn’t go through and regrade and clean up the lot prior to laying the sod. 6th: Trying to get things fixed after the sale can be difficult. All service requests must be made through the web site. And that is not easy to navigate. Our first requests took more that three weeks before we got any action. And some items took longer to fix. Again, I think it’s because the builders are having a hard time finding qualified people to do the work. 7th: The current HOA is slow to respond. Getting things approved takes way to long. Getting a response from the HOA takes a while. The landscaping of the common areas (except for the pool is poor). Hopefully this will improve when the homeowners take it over. Currently the builder controls the HOA. 8th: While I understand there are several homes under construction. Lennar could have the sub-contractors do a better job of cleaning up trash they leave around the community. The least they could do is have the dumpsters emptied more frequently. That would fix 90% of the trash issue. ... More

Make sure you look the house over.

The entire building process was a complete disappointment. We had a private home inspector here twice before our purchase, the workmanship, plumbing, concrete is horrific! Sub quality concrete used causing huge cracks in our garage. The sheet rocking inside home on the living room ceiling is atrocious uneven, there is 2 holes in ceiling near pot lights, there is a hole in the kitchen vinyl floor and the spackling in our master bath is cracking all the way up to the ceiling. We were told once we signed the closing paperwork all interior issues found afterwards were our problem and Lennar would not repair it to our satisfaction. ... More

Fit and finish was not as it should have been.

Not a lot of attention to detail and when I pointed out issues they weren’t dealt with very well/ at all.

Great experience working with Angie in sales. Not a fan for Lennar’s “new home celebration.” Lennar should provide adequate time for a proper walk through. Some of the work was not great quality and if items are missed in new home celebration, it is difficult to get Lennar to address. I have been “ghosted” by both construction manager and customer care team. Very unprofessional way to do business.

This was our first experience buying a new home and we were left with a very bad taste. I do understand some issues may arise, but having water coming down into the bedroom at the first storm and after the inspector had pointed out an issue with a pipe on the roof, was the extreme disappointment. I've observed nails popping out, which is also disappointing at less than 60 days. Cherry on top are the multiple driveway damages from your construction crews that keep driving big trucks over it.

The construction manager was non responsive, not helpful, and did not make for a pleasant buying experience at all.

To many issues is 60 days and less than stellar appliances! Leaking roofs tripping electrical issues (thank you Marie for helping with that)and I will never own any Fridgedare appliance ever again! Gas range that is questionably safe every time I lean over to put food in the microwave the gas knobs on the stove turn on and I won’t be doing much broiling that’s for sure! The dryer has no light inside and no windows just a solid door! Although the refrigerator is now working fine it took 3 of them before I could say that! Thank you Michal for helping with that!

Was told the garage was ready to paint. Not true. Dry wall has to be repaired first.

Post closing experience is dismal

Overall, our experience with Lennar was subpar. The number of issues found during our inspection was alarming, but the worst part was the pushback from Lennar when it came to fixing or addressing these issues. I had to create a punch list and consistently follow up with the construction manager to ensure things were getting done. During the final walkthrough, numerous issues were discovered, yet I was assured that Lennar’s QA process would leave the house practically turn-key. Unfortunately, this was far from the truth. I even had to argue for a large section of drywall exposing the strike plate to be fixed and went around the neighborhood to gather proof that my house was the only one with this issue. Outlets were not installed at the same height, and I’m not sure there’s a single 90-degree corner in the entire house. Under the carpet, you can feel nails and debris as you walk. Every door’s trim is chewed up but simply covered with paint to hide the blemishes. The overall craftsmanship definitely needs to be reviewed. The only positive experience I’ve had in this entire process was with the sales agent, Mike, who unfortunately no longer works in this neighborhood, and my warranty representative, Martina. Martina has been working tirelessly to make things right when issues arise, and it’s clear she’s advocating for the homeowner rather than Lennar, which is a relief. I would not recommend Lennar to my family or friends. If you want to review some of the issues mentioned in this review, feel free to come by and I can point them out. Bring a level, laser, and speed square. ... More

The initial buying process went well. However, after I signed the purchase contract, I had to follow-up after no responses regarding the inspection. I definitely did not feel I received the red carpet treatment as expected after making such a big investment. Lennar short cuts at every opportunity…no mirror in the powder room, no light fixtures throughout home, including over the mirrors in each of the bathrooms (except undesirable one in dining room). Review of items prior to closing was combative and rushed. I was appalled that Lennar did not offer a printed copy of the warranty manual.

Our last few homes were of much higher quality. From thin paint (areas you can see the drywall), to cheap fixtures and materials to Lennar dropping the home automation (wireless thermostats, ring cameras, etc), backyard paver patios & grills - they were certainly looking to maximize profit and finish out the neighborhood (we were one of the last homes built). Would likely not buy another Lennar home.