Lennar Reviews in Charlotte, NC

The home seems well overpriced for the poor quality of materials used, especially the flooring. The houses are built MUCH too close together, and my backyard has a very steep decline that makes much of the yard unusable.

Terrible workmanship materials are cheap no response on issues that need to be addressed

I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.

Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic

My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.

The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably would’ve backed out and forfeited our deposit simply due to lack of communication from staff. We did not appreciate receiving time sensitive information at 4pm or after because they do close at 5pm and become unresponsive. Our inspections process was smooth. The building team/inspection team were the most helpful individuals we encountered through this process. The construction manager for our development was very attentive and made sure all of our requests were satisfied. We are young; however, we come from a finance and building background and we are aware of what’s right and wrong. If able, I feel like Lennar would’ve tried to get over on us. ... More

The overall process wasn't smooth and the negotiation part could have been better. I didn't have a lot of trust in all that process, seemed like something was all the time hidden from me. When moved I noticed a lot of things were done quickly, just to be done. Especially painting and finished. Lots of things left unfinished which aren't covered by warranty. Overall process I think could have been better. For the future reference, try and negociate the more you can, don't rush and if you finance with Lennar and you don't like your mortgage officer, switch to a different one. That will matter a lot. When you come for the home inspection, take a careful look at a lot of things and on the last inspection, as well, take your time and look at different things, ... More

This is a difficult review to write. While I love my home and am happy to finally be in it and somewhat settled, the process and experience getting here was very disappointing. The close date was moved multiple times. Often Lennar would blame outside sources but most times it was due to poor project management. The delays also cost me more money in the interest rate and escrow. Both my realtor and mortgage lender had to make several calls to get answers. Once I was moved in there were some minor things that I wished had been handled better. The first was the lack of cleanliness. The floors downstairs were covered in layers of red clay. Two months later I’m still trying to get it all up. The other was just the lack of attention to detail in some of the workmanship. There is more but for the moment I leave with the above. ... More

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

Well we moved in and were told if there are any problems there a web page put all your problems there....If to bought a phone and I told you that there was a web site to go to if you have connection problems and you can't get on line how would you feel ?we have nails backing out..flooring problems..and paint that has piled back drive way cracks and you can't even have someone stop by know instead you send out surveys to make you feel better See how good we are..Ya no.....word of mouth go's a long way

From beginning to end our home buying experience with lennar was disappointing. When we bought the property in November we were told an August finish date and everything was delayed till December the following year. During the time from putting our initial deposit and signing the contract to breaking ground there was no form of communication from anyone representing lennar. We disagree with the closing process where only 2 walkthroughs are given before closing. We weren’t able to blue tape the house ourselves and things were missed. Major issues should have been caught by the lennar team on their side before the walkthroughs and weren’t so we were further delayed. During the final walkthrough things still weren’t addressed and we had to reschedule our closing. Even on the final closing day, issues still weren’t completed. After moving in, the retaining wall behind our property collapsed and is pretty scary. Overall the whole experience was frustrating and disappointing. The communication, pride in craftsmanship and quality of work is lacking. Would not buy another lennar home ever again ... More

As realtors and having brought 10 new clients to the community prior to our own purchase, my wife and I expected to have an advantage going into the new construction process with Lennar. No such luck. Having been assigned the worst construction manager we've met - a 25-year old who was brand new to the community, new to his trade crews and new to us - the experience was more challenging, more confrontational and upsetting than we could have ever imagined. We came to know Parker as Mr. No because his knee jerk reaction to every request for improvement was "no", or "It's not Lennar standard", leaving us disillusioned and unhappy. He had in no way mastered the craft nor did he take a proactive approach to the quality of his crews' work. Biggest issues - watered down paint applied single coat, trim, roof and siding. If not for the strong support from Lennar customer care before and especially after closing, our ratings would be lower. But I guess from the get-go there were some warning signs that Lennar wasn't too concerned with catering to every customer's needs, as we saw Sales reduce the prices of neighboring homes several times after after we went under contract. Lennar got them sold, but undercut our sense of value as well. ... More

The house was not even finished when we did our tour before closing. We closed with the promise things would be completed. It took months before everything was completed. The finish work (cabinet marks, molding, doors and painting) are awful!! The paint brusheds were dirty and it left brush marks and dirt on the molding throughout the house. Painters came back several times to try to correct the issues but to no avail. The taping in the garage is terrible.

It may be a common practice, but Lennar is among those builders who simply clear-cut every living thing wherever they build. The fact that they also use Bermuda grass means that for long periods of the year you will be living in an area completely devoid of anything green and living. Additionally, the home I bought was rife with issues including a severely uneven foundation in one room that still wasn't fixed by move-in even though it had been brought to the builder's attention many weeks earlier. Oh what fun it is to be baking in the North Carolina sun for 3 days in mid-summer because you've already moved out of your prior home but it's too loud to be in your new one while the slab is getting ground down! ... More

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare bedrooms it’s so bad. We also had a company come in and fix all the nail pops in the downstairs (we did this within the first month because it was so bad). We were aware we purchased a tract home and knew the quality would be less than any custom home. However, never did we think it would be this bad. I would also tell new buyers to be very aware of the “deals” advertised we purchased a home that met all criteria for the “summer deals package” and once we had a agreed on a purchase price we were then told we would NOT be given the advertised “deal” which is very frustrating as neighbors received this deal and those homes did not even meet the criteria. I have reached out numerous times to try to get an explanation as to why we were denied these incentives with NO answer. It’s very frustrating. When you see them advertise “Everything Is Included” that is absolutely not the truth. Believe me. ... More

Pick someone else

Paint and clean up was awful for a new construction home. This is my first and last Lennar home.

Issue 1 - making people blind bid on a house and using supply chain as an excuse Issue 2 - custom build house where you have no say in what goes into house Issue 3 - cheap materials used, paint etc. Issue 4 - electrical issues Positive - Jeremy. Very helpful with updates during the building process Positive - Becca. Very helpful with the multiple warranty fixes

To start I sat down and filled out the paperwork to start the process of getting my house built in October of 2021. I was in the process of selling my house so I was only able to put down a portion of the deposit required. After I sold my house in November I was able to pay the rest. From there things went south. I was originally told that we would be in the house in April/May of 2022. I found out that the plat took a month to record and then the permits were not applied for until January of 2022 with a start date in February. This pushed our closing back to July of 2022. Once the building started everything went pretty smooth with minimal delays. The week before we were supposed to close we had a New Home Orientation that we went through and marked things that needed fixing including a large crack in our driveway. We were told those would be fixed at our next meeting which occurred a week later. When we pulled up to our house the day before we closed we noticed that the concrete in the driveway had been broken up but not removed and a new piece of concrete had not been poured. Not only was this a problem we came to find out during that same time that none of things we had on the list to fix had been fixed. Our Construction Manager had left and went on vacation the week were supposed to close and he was responsible for getting these things fixed and they did not. Fortunately, the construction manager we had filling in for ours while he was on vacation was able to get everything fixed and we were able to get closed on time. With all that said I firmly believe that we would still not be in our house today had this individual not been filing in. So we were constantly lied from the beginning. ... More

As stated earlier, I know Lennar sells thousands of homes, however we bought one. What was supposed to be an exciting time became a frustrating chore. This is the fourth survey i had filled our and no one from Lennar has reached out. Says a lot.

Overall, this has not been a good experience for us whatsoever.

Terrible follow up from constantly rotating construction managers caused a lot of stress and delays. Generally poor workmanship. High pressure sales just tells you what they think you want to hear. Don't visit without a realtor or you're on your own for the duration.

The mortgage process didn’t go smoothly

The workmanship was poor. Lots of issues to attention to detail. When I complained, the construction managers response was that the brand new home was meant to be lived in. That response floored. I would not buy from Lennar again.

We felt very rushed through the entire experience, Lennar mortgage dropped the ball on numerous occasions and left us wondering if the transaction was going to close. We were rushed through the final walk through process and was forced to accept the home as it was, and were left with numerous issues with damaged appliances, damaged cabinets, incomplete and poor drywall and paint finishes. All of which had to be remedied after closing via a warranty claim. There are still numerous items that have yet to be resolved, almost two months later. We were told that we would just have to live with the damaged appliances , because it’s not the builders responsibility. You would think that for the amount of money that we spent on this home, that Lennar would have been more willing to insure that we as the buyers were happy with everything. ... More