Lennar Reviews in Charlotte, NC
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Charlotte Homeowners Have to Say About Lennar.
Read all 615 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charlotte Area
View Homes
Customer Reviews
Lennar - Check and inspect thoroughly before signing,I believe the property
- Ratnakar S.
- Verified HomeBuyer
- October 19, 2021
- Mount Holly, NC
Check and inspect thoroughly before signing, I believe the property is over priced
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
For the fact we paid nearly 1/2 million, there could have been much more flexibility in making small modifications. NONE, and I do mean NONE (structural, e.g. make the 5th bedroom instead of the lof - come on, how much structural was that? WERE ALLOWED!!!
- Louis C. G.
- Verified HomeBuyer
- October 05, 2021
- Huntersville, NC
Good, NOT GREAT, quality. Very inflexible. Kept using the permitting excuse when I even offered to pay for the re-permitting cost. TO THIS DAY, they have not fixed the 4x4 support in the basement that has some splitting in it. GOD protect us from harm if anything should happen to that support.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Sales person lack of communication as well as not forth coming when there was delays
- Anonymous
- Verified HomeBuyer
- August 31, 2021
- Mount Holly, NC
Lennar builds a sub standard home with the lowest commercial grade of material to be used. You buy a Lennar home because of the community not because of Lennar. I would not recommend them as a builder and would avoid them if I decided to purchase another home in the future.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Issues
- Laurie O.
- Verified HomeBuyer
- August 05, 2021
- Mount Holly, NC
Working with the warranty person Talisha has been good. Working with Lennar during purchase was frustrating and disappointing. We feel that they strung us along with an issue that was brought up when we looked at the house the first time with their salesperson. A resolution was denied two days before closing approx 4 weeks after the issue was brought up.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Response to issues
- George H.
- Verified HomeBuyer
- July 20, 2021
- Davidson, NC
We had several major issues that should not have occurred with a top builder. First, the sewer line was busted between the house and the sidewalk, backing up sewage. Lennar was fairly quick to respond, but it took two days to fix. Second, the grading and sod is terrible. Lennar has yet to fix it. Third, the alley way concrete is cracked and crumbling. Lennar has not fixed the concrete. Fourth, the alley approach is designed poorly and cars consistently run off the road causing deep ruts in the adjacent lawn areas. The Ring doorbell was installed missing parts that were taken to fix neighbor ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Keep your expectations low
- Anonymous
- Verified HomeBuyer
- July 20, 2021
- Charlotte, NC
The building process included a lot of mistakes and miscommunications. Our home has required a lot of warranty repairs so far and all of the claims have involved poor customer service. Our sod was installed without any sprinklers / routine watering for weeks before closing and has been a nonstop effort and expense for us to salvage it since moving in. The process of building the home and dealing with the ongoing repairs from negligent work has been stressful. We do enjoy the neighborhood , and the price that we paid for our home at the time we purchased. I could not imagine paying todays ...
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Where's the pool
- Brian C.
- Verified HomeBuyer
- July 04, 2021
- Troutman, NC
They said trails and a pool. Have no idea when the pool will be started. They decided to make the rest of the trails not a hard surface. Very slow to act o. HOA requests. They left wire and the retaining cloth all through the backyard
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Not great
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Mount Holly, NC
They use cheap products. Low grade flooring. I had to choose between low grade engineered flooring or low grade LVP.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - contractors doing the work were terrible.
- Christopher K.
- Verified HomeBuyer
- June 15, 2021
- Huntersville, NC
contractors doing the work were terrible. way too many things needed to be fixed after closing
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Sloppy craftsmanship
- Lynne T.
- Verified HomeBuyer
- March 31, 2021
- Mooresville, NC
Painting and clean edges on drywall are obviously not a priority. Caulking around the tile floor looks terrible. Major difference in opinion of what usable backyard means .
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 5
Lennar - The house is well insulated, but the lightning and bathroom fixtures
- Richard S.
- Verified HomeBuyer
- October 28, 2020
- Troutman, NC
The house is well insulated, but the lightning and bathroom fixtures need to upgraded. Who ever you are using to finish the yard need to be replaced, because the grade of the back of the house could have been done better, and they just throw the sod down.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Disappointed
- Russell K.
- Verified HomeBuyer
- March 30, 2020
- Lancaster, SC
Poor taping and mudding, white paint spots on the floor everywhere, doors that were not properly hung, poor fitting screens on windows that allow bugs to get in, nails/concrete/trash left on lot and behind lot, light fixture quality poor, laminate floor quality poor, garage door hung improperly causing excessive noise/vibration, wire shelving in closets bows under any weight,
Lennar responded:
Hi Russell, thank you for sharing your concerns with your new home. We are sorry for the difficulties you described. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
They Use The Cheapest Materials Possible
- James P.
- Verified HomeBuyer
- March 04, 2020
- Davidson, NC
I have lived in my Lennar home for almost six months now. I have come to find out that pretty much all the materials used in the building of my townhome are the cheapest product available. If given a choice I wouldn't buy a home from this company again.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 5
6 months after purchase
- Kimberly D.
- Verified HomeBuyer
- March 04, 2020
- Fort Mill, SC
Boy have I changed my opinion, and not for the better.
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Will promise things before you close then never do them
- Patrick R.
- Verified HomeBuyer
- February 26, 2020
- Davidson, NC
I was promised during my walk through that the huge hill of mud beside my home would be removed. It is also being used as a trash dump. Been over 4 months now and absolutely nothing has been done about it. If you drive down the alley behind Caite ridge road you can’t miss it under the power line. I guess since all homes on that street are sold it no longer matters.
Total Score 3
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Mediocre
- Anonymous
- Verified HomeBuyer
- November 21, 2019
- Charlotte, NC
The buying process was okay, the only person that was incredibly responsive was the sales agent, and he had already secured the sale. Construction Manager changed 3 times in less that 4 months, and quite a few items we asked weren’t done. It could have certainly been worse but absolutely could have been better.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Shoddy workmanship.
- Timothy K.
- Verified HomeBuyer
- October 01, 2019
- Davidson, NC
Make you understand the HOA regulations. People with two and three cars aren’t “qualified” for a townhouse. Garages are for cars. They aren’t storage bins. Garbage cans are everywhere as are cars.
Lennar responded:
Hi Timothy, thank you for your comments about your home and community. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Dissatisfied Owner
- Anonymous
- Verified HomeBuyer
- November 15, 2022
- Mint Hill, NC
The construction of a $500k home rates a Minus on our scale. Super delayed process that was poorly communicated. Stressful and limited communication during the build process. Obvious lack of supervision of poorly skilled workers. The home continues to present endless construction issues. Just wished this product was refundable .
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Mr
- Juan V.
- Verified HomeBuyer
- June 14, 2022
- Monroe, NC
Terrible workmanship materials are cheap no response on issues that need to be addressed
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Consider only you run out of choice...
- Abhijit M.
- Verified HomeBuyer
- March 15, 2022
- Tega Cay, SC
Overall we felt that we are cheated on the quality of the workmanship and the material. They are rushing with the construction process and hence compromising on the quality. During construction hard to get updates and clarification on any concerns we had. They even close the house before fully ready. The warranty process is awfully bad...The list will go on and on...
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Lennar sales team is not customer friendly
- Anonymous
- Verified HomeBuyer
- December 05, 2021
- Tega Cay, SC
Lennar sales manager is not customer friendly and don’t want to listen customer issues
Total Score 3
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Lack of quality building materials
- Joseph S.
- Verified HomeBuyer
- May 27, 2021
- Lancaster, SC
The home seems well overpriced for the poor quality of materials used, especially the flooring. The houses are built MUCH too close together, and my backyard has a very steep decline that makes much of the yard unusable.
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Poor experience
- Gail D.
- Verified HomeBuyer
- June 22, 2024
- Tega Cay, SC
I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.
Lennar responded:
Good morning ...
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Lennar delayed the closing date due to shortage of materials,, however when we asked for an extension because of uncontrolled delay by the mortgage lender, Lennar sent me cancellation notice twice. They tried feverishly to take my home from me.
- Anonymous
- Verified HomeBuyer
- January 13, 2022
- Charlotte, NC
Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic
Total Score 2
Quality 5
Trustworthiness 2
Value 5
Responsiveness 4
Mr. Michael
- Michael J.
- Verified HomeBuyer
- July 20, 2024
- Troutman, NC
My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.
Lennar responded:
Good afternoon Michael,
We are sorry to hear that your experience with the grass in your new home has not been up to your expectations. Moving forward, if you have any questions or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 3
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.