Lennar Reviews in Charlotte, NC
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What Charlotte Homeowners Have to Say About Lennar.
Read all 559 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charlotte Area
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Customer Reviews
Cheap materials
- Razan G.
- Verified HomeBuyer
- December 28, 2021
- Indian Land, SC
Cheap material for the price paid. My stairs has crack from the neighbors garage, another wall has a crack from the other neighbors garage.
Lennar responded:
Hi Razan, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - very average.
- Anonymous
- Verified HomeBuyer
- April 12, 2021
- Mount Holly, NC
very average. Lax prep of the new home with dirty windows, floors. Several problems needing to be addressed.
Lennar responded:
Hi, thank you for taking the time to share your experience with us. We are sorry to hear about the frustrations you mentioned regarding the preparation of your new home. If there are any items that require further attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 0
Trustworthiness 0
Value 0
Responsiveness 0
Lennar - This is my second home from this particular builder.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Clover, SC
This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.
Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the disappointing experience you have faced with your second Lennar home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 5
Bad closing
- Judd K.
- Verified HomeBuyer
- April 24, 2024
- Mooresville, NC
Lennar lending was the worst experience I’ve ever had to deal with. Took 5 days past first closing date to actually close. Kept coming up excuses to why they could not get paperwork done. Suggestion to company make one contact point throughtout the whole process to many hands involved with the process definitely Lennar inner communication was none.
Lennar responded:
Good afternoon Judd, Thank you for taking the time to share your lending and home-buying experience. We are sorry to hear we fell short of your expectations. Your feedback is very valuable for us to improve our homebuyer's experience.
Moving forward, If you were to have any warranty items to be resolved in the future, please submit a warranty/service request by logging in to your Lennar Account. This will ensure proper documentation and follow-up on our side.
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Felicia
- Felicia G.
- Verified HomeBuyer
- August 20, 2023
- Charlotte, NC
The financial team was not aware of the new VA loan process. My processor did not communicate with me until 30 days before closing. I started my home buying process in August of 2022. I did not speak with her until late April early May 2023. I eventually had to use outside lenders and obtain legal counsel to close on my home. This process was horrible.
Lennar responded:
Good morning Felicia, We are sorry to hear that you were frustrated with the lack of communication from the loan processing team. Moving forward, if there is anything we can do to assist you, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.
Total Score 1
Quality 5
Trustworthiness 1
Value 5
Responsiveness 1
Sales team are pathetic
- Natarajan C.
- Verified HomeBuyer
- April 24, 2024
- Mooresville, NC
Sales team are pathetic and from our perspective and the experience we went through they seem to be racist and biased. First we confirmed a home with specific direction for a price, but next day it was allocated for another person saying the other buyer paid them high price. They did not give a chance for us to bid and see the result. Again we had to wait for another home but with a compromise of direction and location as we wanted a home in the community due to friends.
Lennar responded:
Thank you Natarajan for taking the time to share your homebuying experience. We are sorry to hear you had to go through that.
Moving forward, if there were any warranty items that need to be addressed, please log in to your Lennar Account and submit using the warranty/service request form. This will ensure proper documentation and follow-up of all your requests.
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
After the Sale Zero follow through.
- James Y.
- Verified HomeBuyer
- July 11, 2023
- Statesville, NC
After the walk through nothing has been repaired. We also have not been able to complete the warranty process. Call numbers and no one will return calls. Make sure everything is done before you close or you will be extremely disappointed
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Very poor experience, don't recommend to anyone !!!
- Yuliya G.
- Verified HomeBuyer
- February 14, 2023
- Tega Cay, SC
It was my worst experience buiding a home . Quality is extremely poor, standards are very low for the premium price that was paid. Most of the workers don't speak English and try to do a quick very poor job . Would not recommend them to anyone
Lennar responded:
Hi Yuliya, thank you for your feedback. We are sorry to hear about your experience. If there are any outstanding items that we can help you follow up, please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review.– Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 4
Punch list never completed. Shoddy workmanship. No accountability by contractor.
- Christopher J.
- Verified HomeBuyer
- October 05, 2021
- Mount Holly, NC
Abysmal experience with builder. Beware. Over 30 items on our punch list were ignored or halfway completed to satisfaction. Should have been a great experience as this was supposed to be my "last" home purchase in this 55 and older community. Instead, it was defeating and super stressful.
Lennar responded:
Hi Christopher, thank you for sharing your review. We would like to apologize for the incomplete items you had after moving into your new home. If you have anything outstanding you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 5
Responsiveness 1
Terrible overall experience
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Charlotte, NC
The builders completely missed our change request order, had we not found it ourselves by driving by, it would have not been caught u til too late. This happened twice during the build. And don’t even think about trying to use their financing company, most unprofessional and joke of a lending company
Lennar responded:
Thank you for your feedback about your experience. We truly hope things have improved for you. Please send us a message at corporatecustomercare@lennar.com if you would like to share more and we will research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Will let my friends know to stay away from Lennar
- Maria Cristina T.
- Verified HomeBuyer
- September 08, 2024
- Lancaster, SC
The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. ...
Lennar responded:
Good morning Maria, Thank you for sharing your feedback. We are sorry to hear that the white siding was not available when you were choosing your exterior colors and we did not meet your quality expectations. We hope that moving forward we can offer you a better experience as a Homeowner. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Bad experience with the construction manager
- Anonymous
- Verified HomeBuyer
- March 29, 2023
- Mint Hill, NC
Construction manager Patrick Diiorio has been rude, disrespectful and unresponsive when asked about status or had any concerns. He would respond only at his will and did not bother to even respond at times. He has to learn how to speak with customers, nobody is doing anybody any favors. A lot of the things could’ve been easily resolved with better communication
Lennar responded:
Hi thank you for writing this review. We want to apologize for the communication issues you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - Poor experience.
- Nickolas M.
- Verified HomeBuyer
- March 08, 2022
- Troutman, NC
Poor experience. House built poorly. Still finding garbage everywhere they put the sod down over garbage I had to pull roof shingles out from underneath my lawn. Very disappointed.
Lennar responded:
Hi Nickolas, thank you for taking the time to provide feedback. We want to apologize for your poor experience with quality and attention to detail. We are sorry to hear of the garbage and lawn debris left behind. If there are remaining items that we can assist with or provide follow-up on, please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 3
Horrible repair and maintenance
- Saurabh G.
- Verified HomeBuyer
- July 09, 2019
- Mooresville, NC
1) Lawn was horrible at the time of closing. After 1 that I was told that it was layed months back without any property maintainanice. Due to this I have pay the expenses to replace it. 2) Restroom and others have issues 3) newly installed fridge needs repair Overall not happy of getting a brand new house and get these issues frequently
Lennar responded:
Hi Saurabh, thank you for your comments. We are sorry about the items you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
from sales to mortgage process, very disappointed and frustrating process
- Roberto B.
- Verified HomeBuyer
- November 01, 2024
- Fort Mill, SC
Always review contracts before you sign anything and dont let sales agent rush you through the process
Lennar responded:
Good afternoon, Roberto, thank you for taking the time to share your comments with us. It seems like we did not meet your expectations during your homebuying process. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. If you have any questions or warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. All the best, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Lack of responsibility towards customers
- Anonymous
- Verified HomeBuyer
- July 23, 2023
- Mooresville, NC
They do not care about quality only sales.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Really bad overall
- Joel E.
- Verified HomeBuyer
- May 05, 2023
- Mint Hill, NC
Too many issue overlooked. I don’t really know why they have a construction manager if that person is not going to supervise. Here is the list of some of the issues we had the first 2-4 weeks after closing. Gas leak, broken septic tank, electrical issues, Dishwasher was broken during installation (it leaks) really poor drywall finish where you see all joints, poor workmanship for all finishes. Honestly this does NOT feel like a new home. It’s been a headache from day one. In my opinion Lennar is like a fast food restaurant. I will never recommend lennar!!!!!
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Not a reliable builder to depend on for one’s dream home
- Rama M.
- Verified HomeBuyer
- March 24, 2020
- Charlotte, NC
Not a realizable builder to construct your dream home. Lennar is not responsive and still there are preclosig items pending even after 5 months of closing .
Lennar responded:
Hi Rama, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the outstanding issues you mentioned. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Unprofessional and Unethical
- Anonymous
- Verified HomeBuyer
- July 25, 2024
- Troutman, NC
Very unprofessional and inexperienced construction managers with zero value addition or supervision. Subcontractors are all free to do or not to do what they want or not want.
Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Poor service, bad communication, do not recommend!!!
- Anonymous
- Verified HomeBuyer
- December 20, 2022
- Charlotte, NC
The closing process was very stressful and communication between Lennar and the attorney was disastrous. Old documents were mailed, documents were signed after the fact, and signing day was not pleasant. Please do better, Lennar.
Lennar responded:
Hi, thank you for sharing this review. We are disappointed to hear about the lack of communication and follow up you have received. Please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Nothing like advertised
- Reggie B.
- Verified HomeBuyer
- December 06, 2022
- Mooresville, NC
My experience was very bad. It started with the first walk-through. I identify some stuff. The second walk-through identified some stuff. It is now been 45 days in the items that I identified to be fixed is still not fixed. Follow up from all of the above is very, very poor. I asked for a price adjustment paid 15,000 more for the same home that sold across the street. overall a very bad experience.
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Lennar Charlotte/High Cliff
- Scott F.
- Verified HomeBuyer
- June 07, 2022
- Charlotte, NC
Lennar was NOT flexible and at times rude regarding reasonable requests. Lennar consistently switched positioned on construction issues that had been discussed and presumed resolved. We would recommend perspective Buyers avoid Lennar at this time. We would be happy to discuss our experiences.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar Lied about Property
- Rebecca M.
- Verified HomeBuyer
- May 24, 2022
- Davidson, NC
We had a great experience with Lennar up until the end. But 2 days before close they sent us an updated survey showing that 60% of our lot was unusable due to easements and buffers. It turns out that had been planned prior to us ever going under contract but was never disclosed. They essentially backed us into closing by waiting until we’d already sold our other home to tell us this. They didn’t sod half of our yard and left construction debris in it. I would NEVER do business with them again. Highly deceptive. Their employees we interacted with along the way on the ground level were good ...
Lennar responded:
Hi Rebecca, thank for taking time to leave a detailed review. We would like to apologize for any frustrations and inconvenience caused by the miscommunication from the team regarding your homesite. If there are any issues outstanding, please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Total lack of attention prior to move on and complete and total failure to respond to major issues after closing
- Robert S.
- Verified HomeBuyer
- April 19, 2022
- Mount Holly, NC
Do not expect any consideration after your deposit. Once the sale is made, the developer ceases to care.
Lennar responded:
Hi Robert, thank you for the review. We want to apologize for the poor service and attention to detail you have received with your new home. Please let us know if there are any items that still require follow up. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Craftsmanship is below par and have a lot flaws.
- Michael G.
- Verified HomeBuyer
- February 22, 2022
- Charlotte, NC
Craftsmanship is below par and have a lot flaws. Mentioned it to dirt walk through and took a long time to fix it. Took off many times and was stood up by concrete 4 times without a notice and I have to follow up a lot of times. Until now it’s not fixed. Been lied during building process and overlooked it . Been lied again and might follow up with Lennar corporate to get it resolve. Upset with the company and couple employees. Jerry and Brandon are the one been helpful
Lennar responded:
Hi Michael, thank you for sharing your review. We are sorry to hear about the poor follow up you have received regarding getting resolutions for outstanding items in your new home. Please let us know if we can help. Our team can be contacted directly at corporatecustomercare@lennar.com. If you have any issues or would like to share additional feedback, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
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