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Lennar Reviews in Charlotte, NC

What Charlotte Homeowners Have to Say About Lennar.

Read all 547 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Charlotte Area

547 Reviews in Charlotte Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.8

Value 3.8

Responsiveness 3.9

Lennar in Charlotte Area

View Homes

Customer Reviews

Communication was very very poor , very bad work , very untrustworthy in entire process!!

  • Richard B.
  • Verified HomeBuyer
  • March 29, 2022
  • Troutman, NC

First our closing process was the most stressful and unprofessional as you can experience. Pushed , delayed, communication was poor and even threatened to lose our house . Wouldn't lock us in till 2 weeks before close with very little notice , tried to jack our rates up . Building process was same , using subcontractors with poor work inside and out. And been a nightmare getting fixed , tried to force DocuSign without completing work. NOT EVERYTHING IS INCLUDED as lennar states, they changed our wall color with no choice but accept. No warranty for landscaping at all , paint is sloppy , ...

Lennar responded:
Hi Richard, thank you for sharing this detailed review. We are both sorry and extremely disappointed in the issues you have faced from closing through the completion of your new home. If you have any issues that need additional follow-up, please let us know at corporatecustomercare@lennar.com, so we can address. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

New home

  • Anonymous
  • Verified HomeBuyer
  • November 17, 2019
  • Charlotte, NC

Definitely did not do quality work. Fir as much as I paid I could have chosen a better builder.

Lennar responded:
Thank you for sharing this feedback about your new home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Worst experience buying a property

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2024
  • Charlotte, NC

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear we have fallen short of your expectations with the quality of your home. Moving forward we hope to have the opportunity to earn back your trust as a Homeowner.
In the meantime, for any general questions or warranty-related issues, you can easily submit a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Desiree H.
  • Verified HomeBuyer
  • July 19, 2024
  • Troutman, NC

We are beyond disappointed after spending half a million dollars on a home where the walls aren’t square, nail pops all over the house, the pendant lights are not center over the bar, and we have nothing but dead grass outside. Awful experience. Wouldn’t do it again, and I wish we backed out of the deal.

Lennar responded:
Good afternoon Desiree,

Thank you for sharing your feedback with us. We are sorry to hear you are disappointed with your experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar Windhaven Tegacay - Not a good experience

  • KARTHIK S.
  • Verified HomeBuyer
  • April 23, 2024
  • Tega Cay, SC

Houses are built of poor quality and lot of cosmetic issues. Honestly this is my first time home purchase and I went with lennar since it's a good brand but very disappointed for the price that I paid. Lennar's mantra is 'Everything is Included' but they did not offer me a single extra thing I have asked for. Considering the price I paid this house is not worth it

Lennar responded:
Good afternoon Karthik,

Thank you for taking the time to share your home-buying experience. We are sorry to hear we fell short of your expectations. If you were to have any warranty items to be resolved in the future, please submit a warranty/service request by logging in to your Lennar Account. This will ensure proper documentation and follow-up on our side.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Jeanne B.
  • Verified HomeBuyer
  • October 25, 2023
  • Fort Mill, SC

We spent a lot of money for builder grade finishings like a can light in the foyer and bedrooms, no mirrors in the bathrooms, no towel bars or shower rods at all. We couldn’t know because there was no model for our home. The walls are wavy, the corners are all crooked, the master bedroom door wouldn’t stay closed because the lock was not aligned. The closing was over one month late costing us $2500 in rent which they refused to compensate. The microwave was unlevel and had to be fixed three times. The plans were not run by the town causing major trash can pickup issues which we were ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor grading and Construction quality

  • Shyamsunder Reddy J.
  • Verified HomeBuyer
  • May 16, 2023
  • Charlotte, NC

I had a bad experience with Lennar throughout the construction process and even after completing the house construction. Construction manager was terrible, he does not care about what you are saying, even he does not listen to you. Whatever you say he simply says that is what it is. I wanted to go for the prepurchase inspection and asked the construction manager several times that was everything ready, he said yes every time but, on the inspection, day we noticed water meter did not get installed and house was messy everywhere, toilets were messy I concerned about it several times, but ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terribly experience, TERRIBLE quality.

  • Michael L.
  • Verified HomeBuyer
  • February 08, 2023
  • Mooresville, NC

What an absolute nightmare of a home, DO NOT BUY! This is hands down the worst home I’ve ever been in. From the terrible experience with their mortgage team, to getting left high and dry on terrible workmanship, I absolutely do not suggest you buy a Lennar home. Everything on my house was done last minute slapped together and I’ve just taken the beating because it looked good for a solid second. Giant moat in backward won’t get fixed so I’m stuck with a huge landscaping bill. Entire house covered in huge cracks, trim separations, and nail pops which won’t be fixed because it’s “cosmetic.” ...

Lennar responded:
Hi, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dorchester in Gambill Forest

  • Yvonne F.
  • Verified HomeBuyer
  • January 31, 2023
  • Mooresville, NC

I would not suggest a Lennar home to anyone. There is no quality in our Lennar home. The shoddy work, incompleted work, no attention to detail, horrible mistakes that were left, horrible painting job, etc. I can go on and on. #donotbuyLennar is what I plan to go viral with. I have nails coming out of the stairs (that I stepped on), nails coming through cabinets (that I've cut my finger on). The lack of attention to detail is horrible. I need to put a sign in my front yard to warn potential buyers to stay away from Lennar. Everyone I speak with who are looking for a new construction, I advise ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst home buying experience - complete lack of quality

  • Amie W.
  • Verified HomeBuyer
  • November 29, 2022
  • Mooresville, NC

When I walk into my home I am sad every day. The poor quality of this home can be seen in every wall, ceiling and floor.

Lennar responded:
Good morning Amie, thank you for your comments. We appreciate the feedback and are sorry you feel a complete lack of quality in your home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Experience with a builder

  • Anonymous
  • Verified HomeBuyer
  • August 19, 2022
  • Tega Cay, SC

My experience with Lennar was the worst. There were so many issues with the building of my home. Lack of communication with the Sales Person and Sr. Project Manager. I would not recommend Lennar Builders

Lennar responded:
Hello, we thank you for sharing your feedback and for writing this review. We are sorry to hear about the lack of communication during your home buying experience. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar is an absolute disgrace

  • Anthony M.
  • Verified HomeBuyer
  • June 04, 2022
  • Troutman, NC

I would love to, but I do not have the time being that I am constantly repairing the pitiful house that Lennar has built.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing experience

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2022
  • Mount Holly, NC

This national builder does not live up to its promises. The representatives are either lying or don’t know their business. The closing was a slapstick scene from a comedy, but we weren’t laughing. The follow up to fix outstanding items has been a nightmare. Several repairs have required multiple visits. No one from the builder will take responsibility, everyone just passes the buck. Mediocre finished product and horrid customer service from the builder.

Lennar responded:
Hi, thank you for taking the time to share a review. We want to apologize for the poor experience and lack of follow up you have received from the team. Please let us know if there are any issues outstanding. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - they are not building very neatly, they put a laminate with humps,

  • Maksym M.
  • Verified HomeBuyer
  • January 19, 2022
  • Lancaster, SC

they are not building very neatly, they put a laminate with humps, the tiles in the bathroom are crooked, the water ticks in during the rain from under the door! they don’t give paint to the wall and it’s not available in stores! you have to repaint everything with another paint in a different color, instead of a little grease! troyat quickly and badly! I don't recommend buying from them!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lying, intimidation by managers, poor workmanship, not completing pending issues

  • Indhumathi G.
  • Verified HomeBuyer
  • January 12, 2022
  • Charlotte, NC

Do not buy Lennar Homes

Lennar responded:
Hello and thank you for your review. We are sorry to hear of the disappointment you have experienced with management, workmanship and unresolved issues. If there are remaining concerns or information you would like to share, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar used the cheapest materials and took shortcuts on just about everything

  • Oksana M.
  • Verified HomeBuyer
  • December 29, 2021
  • Denver, NC

First and last woth Lennar.

Lennar responded:
Hello Oksana, thank you for your review. We want to apologize for the frustrations you have experienced. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Everything Sucks

  • Anika O.
  • Verified HomeBuyer
  • September 22, 2021
  • Denver, NC

There is really too many things to write a review on and the things we have submitted for work orders do not get fixed, I feel like I put my money into the wrong homebuilding company.

Lennar responded:
Hi Anika, thank you for sharing a review. We are disappointed to hear about the frustrations you have experienced with work completion in your new home. If you have any outstanding items that need follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Sick and tired of lies

  • Sheila H.
  • Verified HomeBuyer
  • September 01, 2021
  • Gastonia, NC

Call me at 7046162685 and I'll share all the bad experiences

Lennar responded:
Hi Sheila, thank you for taking time to write a review. We are sorry to hear about your poor experience and any frustrations you have faced. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate associate follow-up with you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Trust is an expensive item that Lennar can't afford.

  • Kapil A.
  • Verified HomeBuyer
  • June 02, 2021
  • Charlotte, NC

Trust is an expensive item that Lennar can't afford. Lennar Doesn't care about buyers, they only care for their balance sheet. 1. I bought the house thinking there is a free tennis court in the community, they advertised it on the website. But to my dismay, it was a pickleball court. When I reached out to the builder they removed the ad but told me that I should have inspected the community to verify what's included and what's not. 2. Each and every staff begged for giving a good review as they told their bonus depends on that I obliged that will couple of good reviews. 3. Even after ...

Lennar responded:
Hi Kapil, thank you for taking the time to leave this review. We are sorry to hear about the frustrations you have outlined including inconsistent amenities and abundance of loose nails found throughout your home. If you have any outstanding items you would like us to follow-up on, please reach out to us as corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Waranty request not fast enough and quality not good

  • Jerry W.
  • Verified HomeBuyer
  • April 22, 2021
  • Davidson, NC

Waranty request not fast enough and quality not good

Lennar responded:
Hi Jerry, thank you for taking time to write this review. We are sorry to hear about the issues you have expressed with Customer Care and quality issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

NHO property

  • Kenneth H.
  • Verified HomeBuyer
  • September 24, 2019
  • Waxhaw, NC

The property that was presented to us at the NHO include what is now call common area.

Lennar responded:
Hi Kenneth, thank you for your comments. Please email us at corporatecustomercare@lennar.com with any additional questions you have, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely poor experience

  • Anonymous
  • Verified HomeBuyer
  • June 17, 2019
  • Charlotte, NC

No detail to attention or considerations on how things are built - poor quality overall, lots of mistakes and defects. If you are asking for trouble and stress for life, then work with Lennar

Lennar responded:
Thank you for your comments. We are sorry to hear about your experience and will be glad to look into these items for you. Please send an email to corporatecustomercare@lennar.com with your address and any outstanding items. We will review and follow-up.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1