Lennar Reviews in Charlotte, NC

I had a horrible experience . The sale of my home depended on my purchase of this home. I needed one more day but lennar didn’t care. They would not give me one more day. They told me they would turn around and sell it for more than I was buying it for. The paint is awful it’s a flat pain shows all the marks. In the bathroom caulk is missing around the floors. I fell that the home was built so fast that paying attention to details are missed. My grass now that’s another issue. I have holes in the back yard where grass is missing. I was told that someone would come roll it but never happened. I’ve been very disappointed. ... More

Poor communication, broken promises, poor quality. I would recommend using a different builder.

I would not recommend this builder. Many many issues with my home. Had a very bad experience.

Not happy with quality of materials used for construction and not completely finished the home while closed. Promises made while buying the home is not fulfilled yet

The day of move in/closing, my wife ran the dishwasher to clean some new dishes purchased. About 15 min into the cycle we smell something burning, open the dishwasher to find the sprayer was improperly installed, fell over and caught fire on the heating element. We immediately sent in the warranty claim, to which we were told this is through the applicable manufacturer. After 3 weeks without resolution Lennar finally stepped up and replaced the dishwasher. Now we are about 6 months in the home, I have hardwood floors splitting down the center of planks. I brought in the flooring manufacturer independently of lennar after the last experience and was told the issue is either the slab cracking and separating due to lack of vapor barrier or proper reinforcement, or the fact the flooring was not acclimated to the space/installed in a conditioned space per manufacturers guidelines. I have held off submitting the lennar warranty claim as almost weekly another crack or buckle presents itself. I will be submitting the warranty claim with the expectation of full replacement. On top of all this we had the worst QC experience ever, as the guy who walked us through basically told us that we weren’t allowed to point out defect issues and he’d catch all of them. Upon acceptance not one of the 10+ items identified were even addressed. Almost daily I find additional qc issues throughout the home. Lennar is just another fly by night track builder spitting out sub par quality homes, without care for the longevity of the product they produce. ... More

Find another builder! Buying a home from Lennar has been one the most stressful things I've ever experienced. If I had it to do over, I would not use a builder as large as Lennar. I would do my homework and I'd use a smaller company with a good reputation. My home closed in early March 2021, it's mid-May and I still don't have a working dishwasher. That is just one of a number of things that have made for an unpleasant experience.

They state they’re the leading builder of QUALITY homes, which demonstrate COMMITMENT to customers, OUTSTANDING construction, and dedication to EXCELLENCE in homebuying. In our experience, they do not practice what they promote or have written as their core priniples; Quality —- Value —- Integrity. From the beginning of our home buying experience (started June 2018), to our current new homeowner status (moved in late spring 2019), we do not find we’ve been given the quality, value or integrity we’ve been promised. As new homeowners we find the “Customer Care Representatives” to need a title change of “Lacking Care Consultants”... they respond ONCE with a “I forwarded the problem to another department”, but they don’t give any other information or solution to your concern/problem...THEN it becomes your job to follow-up, remind them of said issue, document EVERYTHING & include pictures, as well as continue to ask detailed, specific questions, because they respond with a “I haven’t heard anything yet, still waiting”... then give a reason (AN EXCUSE) of why it will take awhile & how we (the customer) need to be patient. Currently we are dealing with flooding issues, and after reaching out to multiple people in Customer Care, the Lennar sales office @ the welcome center, & our HOA, the QUALITY & COMMITMENT to us as customers, and our environmentally protected area (in which the flooding caused major run-off of construction debris & trash to go into the lake, let alone cause damage to our property) seems to be of little VALUE. We did receive ONE response saying they did something to help drain the water, however, the evidence of the clogged grates & TRASH (seriously, they LEFT the trash that is all over the grates), remains exactly the same, even after 5 days. But as Anthony, the Lennar sales guy said, (over a week ago after I HAD TO FOLLOW-UP) “he is doing his best”, ... so that should help to reassure us, as new homeowners, of Lennar’s core principles. ... More

I love our new home but when it comes to Lennar taking care of simple issues that were clearly caused by them don’t expect much after closing. McKenna who is the Lennar employee responsible for processing the warranty repair’s is rude and unprofessional. For example she disagreed with an issue stating that it’s cosmetic and after speaking to her on the phone she AGREED TO COME OUT AND LOOK AT IT IN PERSON BUT STATED SHE WAS STILL GOING TO DENY IT even before seeing it in person. McKenna is well known throughout the neighborhood as being rude when dealing with her. I caution anyone who is going to buy a Lennar home in the Troutman area in to compare reviews to other builders in the area. I will also note that Lennar mortgage was in fact easy and a positive experience. Side note I spoke to neighbors who bought DR Horton homes in the same neighborhood and they have had a wonderful experience so far from buying to the warranty related issues. ... More

I have built 3 new homes this has been the worst experience

Lennar released property to me as a purchaser with grading and drainage issues. Part of the property is a retention wall, house is built on a slope. During the construction, after hurricane Ian sink holes appeared on the property. In the next couple of visits, I expressed my concern with the stability of the land, but construction engineer said that Lennar will do it right. In good faith, I trusted that the builder have good reputation and will not allow unsolved problems before passing the property to the purchaser. I was very very wrong… 10 days after the closing, sink holes and hazard appeared on the property and compromised the integrity of the retention wall. The site is devastating. Here now about 45 days i am getting run-around and their land development that was supposed to come for assessment 2 days ago never showed up. We made attempt to connect with the warranty point person, he didn’t return the call. No one deserves this, huge problems, anxiety, concerns. I cannot even begin to explain the hardship in this journey that took all the joy and experience of a new home that I worked for all my life. ... More

Bad customer experience. Without water approval the sod is installed for the home backyard ,no water for the sod for more than month.During TLC review I have raised the concern about the sod dying,lennar said sod will come back.Now it’s 2 to 3 months and the sod is dead,when I go back and raise a request,no response.This happened for many houses . NO response from lennar and very bad customer experience. There are multiple points for the bad customer experience.

First our closing process was the most stressful and unprofessional as you can experience. Pushed , delayed, communication was poor and even threatened to lose our house . Wouldn't lock us in till 2 weeks before close with very little notice , tried to jack our rates up . Building process was same , using subcontractors with poor work inside and out. And been a nightmare getting fixed , tried to force DocuSign without completing work. NOT EVERYTHING IS INCLUDED as lennar states, they changed our wall color with no choice but accept. No warranty for landscaping at all , paint is sloppy , blisters and knots in walls that they will not fix . Grout all over bathrooms cabinets. Do not trust this company and many neighbors are saying the same thing. Very poor sloppy work. Worst builders I have ever experienced with. Please do not go with a lennar home there is a 65% chance you definitely will have problems from the beginning. ... More

Definitely did not do quality work. Fir as much as I paid I could have chosen a better builder.

I wouldn’t trust Lennar to build a tiny home for a dog. Let alone another home for me. The saleswoman lied and was terrible, the construction team lied and made excuses for everything, the craftsmanship of this entire home is complete trash. We requested our earnest back when the backyard fell in and were told no- when you all to date have done nothing to fix it. The soil is so terrible back there the trees behind the home can’t even withstand a normal rainy day.

No kind of spare materials left. Shoddy work with damaged stuff with multiple holes put in kitchen cupboards and on raising it as issue, was justified saying this is all fine and put in model house

We are beyond disappointed after spending half a million dollars on a home where the walls aren’t square, nail pops all over the house, the pendant lights are not center over the bar, and we have nothing but dead grass outside. Awful experience. Wouldn’t do it again, and I wish we backed out of the deal.

Houses are built of poor quality and lot of cosmetic issues. Honestly this is my first time home purchase and I went with lennar since it's a good brand but very disappointed for the price that I paid. Lennar's mantra is 'Everything is Included' but they did not offer me a single extra thing I have asked for. Considering the price I paid this house is not worth it

We spent a lot of money for builder grade finishings like a can light in the foyer and bedrooms, no mirrors in the bathrooms, no towel bars or shower rods at all. We couldn’t know because there was no model for our home. The walls are wavy, the corners are all crooked, the master bedroom door wouldn’t stay closed because the lock was not aligned. The closing was over one month late costing us $2500 in rent which they refused to compensate. The microwave was unlevel and had to be fixed three times. The plans were not run by the town causing major trash can pickup issues which we were assured before closing would be fixed by the town buying a smaller garbage truck. We were told if we didn’t water the new sod and it died, they wouldn’t replace it even though much of our yard is considered community common area. They said the amenities would be done in 2024 but now it’s 2025. We have to go to the edge of the current buildings with no parking or turn around for our mail dodging mud, dumpsters, trucks, and we counted 25 nails in the road. I have already had to replace a tire with a nail. ... More

I had a bad experience with Lennar throughout the construction process and even after completing the house construction. Construction manager was terrible, he does not care about what you are saying, even he does not listen to you. Whatever you say he simply says that is what it is. I wanted to go for the prepurchase inspection and asked the construction manager several times that was everything ready, he said yes every time but, on the inspection, day we noticed water meter did not get installed and house was messy everywhere, toilets were messy I concerned about it several times, but construction manager did not even care. The grading and house quality is very poor. They rushed me to find the cosmetic and other issue in the house within an hour. They don't let you to put blue tape as well. Overall, I had a terrible experience with this builder. ... More

What an absolute nightmare of a home, DO NOT BUY! This is hands down the worst home I’ve ever been in. From the terrible experience with their mortgage team, to getting left high and dry on terrible workmanship, I absolutely do not suggest you buy a Lennar home. Everything on my house was done last minute slapped together and I’ve just taken the beating because it looked good for a solid second. Giant moat in backward won’t get fixed so I’m stuck with a huge landscaping bill. Entire house covered in huge cracks, trim separations, and nail pops which won’t be fixed because it’s “cosmetic.” Roof line has serious sags and they won’t fix the sod in the front yard that was destroyed during our walk through with one of their trucks. I’ll be selling this dumpster as soon as I fix all this mess. STAY AWAY! ... More

I would not suggest a Lennar home to anyone. There is no quality in our Lennar home. The shoddy work, incompleted work, no attention to detail, horrible mistakes that were left, horrible painting job, etc. I can go on and on. #donotbuyLennar is what I plan to go viral with. I have nails coming out of the stairs (that I stepped on), nails coming through cabinets (that I've cut my finger on). The lack of attention to detail is horrible. I need to put a sign in my front yard to warn potential buyers to stay away from Lennar. Everyone I speak with who are looking for a new construction, I advise them of the horrible home I am dealing with. I absolutely would not recommend a Lennar home to anyone; and Lennar should be ashamed of themselves for allowing contractors to do the shoddy work. I am definitely going to use my new as a resource for others to NOT buy Lennar. It's sad that I have crooked walls, places where the structure does not even meet, poor quality of painting, work left incomplete, the sloppiness, cutting corners, using bad products - again, I can go on and on. I will be reaching out to an investigative reporter to move forward with my issues; I will have this builder exposed for the lack of quality & bad work that contractors are able to get away with. ... More

When I walk into my home I am sad every day. The poor quality of this home can be seen in every wall, ceiling and floor.

My experience with Lennar was the worst. There were so many issues with the building of my home. Lack of communication with the Sales Person and Sr. Project Manager. I would not recommend Lennar Builders

I would love to, but I do not have the time being that I am constantly repairing the pitiful house that Lennar has built.

This national builder does not live up to its promises. The representatives are either lying or don’t know their business. The closing was a slapstick scene from a comedy, but we weren’t laughing. The follow up to fix outstanding items has been a nightmare. Several repairs have required multiple visits. No one from the builder will take responsibility, everyone just passes the buck. Mediocre finished product and horrid customer service from the builder.