Lennar Reviews in Raleigh Durham Chapel Hill, NC

The house was mostly complete when we moved in but they never came in to provide the finishing touches despite requests to finish the job. The sales agents were wonderful, the loan process was okay, but the finishing touches just weren't done.

Our slab is so uneven that you can feel yourself walking up and down as you walk through. The trim work is terrible. Paint all over everything.

Finishing of edges are not good. Counter top base finishing is not properly. Garage out side liner also not installed and aligned. My construction manager is Ryan.

There are few things I had communicated with the builders project manager which have still not been fixed. so not happy about it, there is also a hole in the roofs plywood (not leaking) but example of poor material used. I'm still in my 1 year warranty and will put in tickets to get them fixed, but this is just how my feelings are for an investment like this.

We had been shopping for a new home which offered updated amenities, such as tankless water heater, gas appliances, two car garage, nine foot ceiling, etc.. After looking around the triangle area we ended up choosing a Lennar home thanks to your outstanding sales team. They were very upfront about what was offered with the home and there were no hidden cost.

Best part of the process is the builder. Shawn does a great job and follows thru. Everything with delays and what not were not controllable. He updated us every Friday. The purchasing team was responsive. The only issues we had was using Lennar for the mortgage. Yeah part was a nightmare and we ended up using someone else, but it wasn't for a lack of effort on their part. Just disorganized and they sell your mortgage after 6 months anyway.

Overall had a great experience with Lennar, this is our First Home. There are few hiccups but thats fine. Definitely will recommend for first time home buyers.

My home was first to get close on Phase 4 (Smithfarm) , Internet and address was 2 issues after move. Internet issue got resolved after a week whereas address issue is have not resolved even after 1 and half month ( clear communication gaps between builder and usps). Overall construction manager has done great job on this home. Great community.

The quality, attention to detail and amenities of our Lennar townhome is impressive. We love the layout of our new townhome. Our salesman Matt was great. He was thorough and would research and promptly reply to any question we had. Our constriction manager Sam was amazing. He was very responsive to any issue we had. Our concerns were addressed timely and he would communicate what we were to expect at each stage of a repair. Our only disappoint was Lennar Mortgage, specifically Kaiser. We did not get a loan rate lock that we thought Kaiser had done for us. Because of Kaiser’s lack of follow through and inefficiency, we lost a lower rate, had to use an outside lender and it cost us more money. If it wasn't for the mortgage side of our purchase, I would have rated our experience with Lennar with 5 stars. ... More

From the first day I entered the management office and discussed options to fit my need the caring, kindness and attention to detail was outstanding! The project manager addressed all concerns, making suggestions was with us every step of the way. We are very pleased.

working with our builder has been a pleasure

Customer service was great ,the main building manager has lots of knowledge.

The level of communication was great, and they were eager to resolve any issues we brought up.

The mater bathroom and the master closet is big.

The help from the construction department which I had contact with every week and gave me a weekly update. Also after we closed the customer care department which reacted in a very timely matter to solve any issued that we had.

Get all promises in writing!!!

Builder was great with explaining things and fixing everything that was asked.

Great selections offered and workmanship is great. Very excellent experience with the walk through dying closing.

Overall, the process has been very good during the building and delivery. Post delivery, living in a place where there are lot of constructions going on, there is always debris , Coffee cups, lunch boxes etc in your yard consistently. No one seems to be acting on that.

Overall we are happy with our home. We were extremely disappointed that the HVAC unit is right outside our master bedroom window, it constantly wakes us up every single night and I am not pleased at all with that. We were never told it would be there, on the model it was on the side of the house by the garage and we assumed it would be there on this house. We've had numerous issues with the carpet, and an independent inspector came out recently and said the company failed to properly seal the seams at the transition, causing constant fraying. Kevin Boardman has been great in responding to our issues, but I really wish we didn't have so many. ... More

My overall experience was 4 stars. If we were provided everything that was initially offered when the sales person walked us through the house, we would have rated it a 5 star. But as we got into the conversation with our agent and Lennar, things started falling apart; no appliances were to be provided (yet other spec homes were having appliances delivered to other homes in the same state as the one we were looking at), resolution to the promised appliances wasn't the same level of compensation, the house was "cleaned" before our walkthrough with Nichole (construction manager) and there were many areas that needed to be recleaned. The standards for a homebuyer is much greater than the builder and at the end of the day, I would have liked to see the builder's team to think as if it was their house and would they be okay with the outcome. Lennar mortgage, Christy, was great to deal with throughout the process. She was quick to respond and explain things thoroughly. The warranty department has been quick to tackle some minor issues post moving in and I've been happy with this experience. In the end, the sales team started the home purchasing off on the wrong foot. If Lennar could get the sales team to not lie or mislead, the homebuying experience would have been great. And this is not my first time purchasing new construction so I do have previous experience in what a great experience looks like. Thank you. ... More

Very responsive to your needs with any issues

Picked a home that was already started. Really liked home and site location. The home came with so many upgrades and the quality of the build was really good. Compared to other new houses I’d visited, Lennar cottages offered more extras for the price. However, there was a serious grading issue that I felt should’ve been disclosed. Their resolution for it made the site not work for me physically and the salesperson knew that. Someone else on team helped get me another site, which was great . But getting this new site was dampen somewhat by having to accept a home that wasn’t the one I chose and not colors I liked. In addition, there were identified issues that were supposed to be resolved prior to my move in that were not. I have had to make several attempts to get most of those issues resolved. Lennar’s warranty team acted very quickly to resolve the issues I brought to their attention. However, I had to make several requests to construction for other issues to get a resolution and still have others not resolved after being in house over a month. So my experience is very mixed and somewhat disappointin. I will say the cottages are really good homes and with great options for floor plans. ... More

Very systematic and very effective way

We are absolutely thrilled with our new home, and our experience with Lennar has been nothing short of exceptional. From the moment we decided to purchase, the entire team made the process smooth and enjoyable. A special thanks to Brandon, our construction manager, and Luke, who were incredibly professional and attentive to every detail. Their dedication and expertise ensured that everything went perfectly. We also want to express our gratitude to Eli, our loan officer, who guided us through the financing process with ease and clarity. His support was invaluable in making our dream of homeownership a reality. The rest of the Lennar team was equally fantastic, always available to answer our questions and address any concerns we had along the way. Their combined efforts made this experience truly special for our family. Thank you, Lennar, for helping us find and create our dream home. We couldn't be happier with the outcome! ... More