Lennar Reviews in Raleigh Durham Chapel Hill, NC

Sales representative Mary Ann is the very rude and not responsive to address the question and refuse to meet in person despite repeated attempts. Home orientation session is rushed and don’t cover everything but expect the DocuSign be signed which makes it one way and not two way. Overall, Lennar do not have customer empathy as a service and not a satisfactory feeling. They are not trust worthy when reported the damage on delivery and don’t practice the code uniformly. I will not buy a home with Lennar next time

I am new home buyer ..totally happy with lennar

Overall the experience was great! House was still not fully complete upon moving in, but out contractor was good at responding to stuff.

Overall great service, house was delivered on time.

The house is ok. The obnoxious process of not offering people options in their homes has to change. For this reason alone, I would not buy from Lennar again.

We purchased the home virtually and the experience of dealing with the Lennar team is awesome!

Needs to do better

In the seven weeks since closing, have had an electrician in the home three times fixing an obvious mis-wiring issue (no lights can come on in one room unless lights on in another room) and two electrical boxes that were backyard-rigged with no to code. Have also had support out to fix the water heater, fix property drainage issues, for windows that needed fixing, and still waiting on doors to be fixed (on a month long waiting list). Additionally, one section of the irrigation system was installed without sprinkler heads, and that issue I've been promised would be fixed three times, but... Other issues I've found that I've not yet submitted for warranty repair: Front door doesn't seal (can see daylight through >1/4" gaps), more than thirty nail pops (so far), and one full wall that has significant waves in it plus an obvious sloppy repair on the bottom of it that looks like something heavy hit and broke through the wall and was hastily repaired. Not my first new build. I expect some issues with a new build, but...the quality Lennar put forward here is terrible. On the bright side, Lennar support and our project manager are incredibly nice people. ... More

Smooth and easy experience through the entire purchasing and closing process!

It’s really good experience with Lennar. The way they constructed home and the responses on each stage was remarkable. I already suggested few of my friends to buy home in my community and they did. Overall Lennar builder is best.

Finishing of edges are not good. Counter top base finishing is not properly. Garage out side liner also not installed and aligned. My construction manager is Ryan.

Great experience and was a easy process

Good, when we reached out to them with issues they responded well.

Building process slow due to supply issues. Minor quality issues upon moving in, but soon to be resolved. Lennar Mortgage company a waste of tone, very poor Customer relations and constant requests for more and more data . Even required my Wife’s initial Naturalization papers after being a US Citizen for over 50 years ! Supposed to gain access to community website after a short time, but already here for 7 weeks and no contact. So very poor community relationship.

Our overall experience with Lennar was excellent! From our initial inquiries with Derrick up to Home Delivery with Kim and John! They were all accommodating, patient and detailed. They made sure we were heard, and they addressed all our concerns and questions promptly. We love our new home! There was only 1 thing unpleasant. We tried to get initial preapproval with one of Lennar’s Loan Officer. I asked her multiple times if we could talk, if I could call her, if she can tell me the things I needed to do to help me with the process since I was a first time home buyer. If she can explain the complicated things I didn’t understand then. - No calls, just short emails like of no importance. Why do you work in this industry if you don’t actually want to deal with people! ... More

Overall we like the house but it hasn’t been a great experience.

The sales ladies were fantastic and were very responsive to all my questions. Both construction managers were great and very responsive as well to emails.

When I complained about HVAC - response was "It is not life threatening and it will take time to get it done. Now they have postponed one more week - after 10 days". You will hear gaps in the doors, on the VPC floor. None of your requests will be addressed at any stage of the process. Better to stay away from Lennar in future, if possible.

I felt very taken care of by this team and am pleased with the construction of the home. The quality of these homes is apparent compared to other new homes.

Worst mistake ever: - Windows that don’t work - Cracks in garage and wall damage behind gutter - Missing downspout on other side of driveway - flimsy doors and locks - Downspout that wasn’t installed in correct location with no splash block - Screwed up sidewalk with cracks - Outdoor spigot that seems to have an internal leak - Mystery water marks on exterior concrete wall -Nail pops - Mystery blue ink on shower floor - non-working sprinklers - water tank in attic, heater in attic (why such an inaccessible location?) -non-existent customer service and banker’s hours - no mail boxes at house - only at the stupid useless clubhouse. Why only 1 location not like four?? - builder failed to disclose they are building a 900 unit apartment building less a half block down my tiny side street?!?!?! - development might be built across street by them too. - no irrigation water system -$2 sprinklers are NOT an irrigation system. - Gas everything? Why such a poor environmental choice? - Dead trees - my neighbor’s tree is dead and it’s not been replaced - crappy appliances ... More

I absolutely love the location and community. The workmanship is quite good, and I'm pleased with my purchase. The construction manager, Sam, provided top-notch service, and he went out of his way to assist me several times. Sam was the bright spot. My experience elsewhere was disappointing, to say the least. My top complaint is the poor communication with me and within the Lennar functional areas. I often received conflicting information or was provided with information that wasn't true. For example, I was told (in writing) that once I took possession, I could set up my cable service with Spectrum and that Spectrum could only accommodate installations in the 3rd week of the following month after purchase. This is not true. My cable was installed the day I closed. I was shuttled between 3 different salespeople, which resulted in a lack of communication continuity, which resulted in several episodes of confusion. I was told that the garage door opener and mailbox keys would be in my house and mailbox keys could be picked up from the sales office after closing. They weren't. There were multiple times when I went by the sales office during normal business hours and nobody was there. Imagine my frustration when I was told to go back to the sales office to get the keys and they were gone. When I finally received the keys, they were for the wrong resident. It took over 3 weeks to get the mailbox key matter resolved, and I never received any communication without me asking. The mortgage process was no better. I was asked to submit items previously submitted multiple times, there were errors in the pro forma statements provided, and I was shuttled between multiple mortgage contacts. Expectations for the entire process are not communicated upfront, which causes a tremendous amount of confusion and anxiety. I'd still purchase a home here, and I hope the next buyer has a better experience than mine. In a world focused on enhanced customer experience, this experience missed the mark. ... More

The quality, attention to detail and amenities of our Lennar townhome is impressive. We love the layout of our new townhome. Our salesman Matt was great. He was thorough and would research and promptly reply to any question we had. Our constriction manager Sam was amazing. He was very responsive to any issue we had. Our concerns were addressed timely and he would communicate what we were to expect at each stage of a repair. Our only disappoint was Lennar Mortgage, specifically Kaiser. We did not get a loan rate lock that we thought Kaiser had done for us. Because of Kaiser’s lack of follow through and inefficiency, we lost a lower rate, had to use an outside lender and it cost us more money. If it wasn't for the mortgage side of our purchase, I would have rated our experience with Lennar with 5 stars. ... More

Poor communication, construction quality poor, lennar staff not willing to deliver quality home, construction manager not responsive n did not fix home inspection issues, home delivery to customer with bunch of issues, after closing complaints not handled, overall extremely bad experience

Our family's experience with Lennar, unfortunately, has been TERRIBLE. Lennar has completely ridden a hot market wave to take advantage of buyers and gotten away with poor quality finishing and broken promises. The home buying experience. We bought a home in Apex that was completed and closed almost 6 months after original closing date. When talking to the sales team given all the implications this delay had on our family, instead of listening, acknowledging impact of the delay, they took cero responsibility and blamed suppliers for their broken commitments. And yes, we understand the supply chain crisis impacted everyone, but knowing this was a critical time, with 2 years of pandemic to have adjusted to the crisis, Lennar did very little to stay ahead of the challenges. Very poor planning and professionalism to handle complexity. In our convo with the sales manager (John), a guy completely clueless, after the convo I really kept asking my wife how is he even qualified for the job. John agreed to follow up on a few points we had sincerely expected they could support, and instead of responding to these points on time how you would expect, almost a month later he responds to them, after multiple follow ups, and his response practically quotes the contract and how they are in no obligation to meet our request. He was right, but my point is, they didn't even try, ignoring and maybe even believing they had no responsibility. clueless. And this is not all, and probably an error we committed, but still something Lennar Sales team should have advised on. There is a sight triangle that goes through our property. As a first time buyer I didn't even know this was a thing, but the issue was, it was never really advised. Their sales team, could have taken a moment to inform this was the case and its implications, but it was completely omitted from their sales pitch. Closing At closing, the home was far from ready. They made a list of promises of things to fix. And it's been 2 months now and the list has not been completed. We've had to contest everything, because they don't show a genuine interest in helping and completing the job. If there was anything agreed upon by their construction manager, be assured that the post-sales team doesn't really care. They'll want you to have evidence because their word doesn't really count. Of course we should have known this, and even with evidence it's been challenging to get them to accept responsibility over their commitments. The home We've been shocked by the poor quality in terms of finishing for a single family home in Apex done by Lennar. They really don't care and expect their customers to simply be ok with it because the market favors the builder. Going up the stairs in our home, if you see underneath the rail, which you can if you are going up the stairs, the job seems done by children that are playing arts and crafts and not by professionals. The holes done for the rails are all uneven, no consistency, really done favoring speed vs a job well done. I've sent them pictures of how it should be and they said they could not do it that way, so you can't do it right? Overall, having the opportunity again, or hypothetically turning back time, I would never buy a house with Lennar. ... More

Great help and. Super on site assistance