Lennar Reviews in Raleigh Durham Chapel Hill, NC

My experience with the Lennar Lender Rep was not good at all from beginning to end. Very poor communication and responsiveness, poor update related to my loan. Pushing automated emails was good enough for him, but communication was the worse experience I've had. The material used for the home fell short and the seller and construction manager did their best to address all issues. Quality of the material is not good, plastic fixtures, painting was subpar. The foundation of the home, flooring and space design seems solid so far. I expect some issues out of a new home, but wish for better quality material. The community is a great place to live. ... More

Lennar has an an Organized process for home building and delivery. It also has a well defined process for post delivery warranty related issues. Lennar delivered what was promised. Supply related delays were beyond anybody’s control. However, l kept on receiving updates regarding delays. Overall good experience.

Pros : timely updates on construction Everything included and connected features like security , ring etc is good Closed on time Cons : Need to improve on finishing, cosmetic part as well like flush crown moldings , give dimmer switches in kitchen , living room

(1) The deadbolt on our back door worked intermittently for awhile, but doesn't work at all now (seven weeks after move-in). The front door works manually when forced, but the automatic locking fails. We can hear it trying, so it isn't the electronics. (2) The floors look weird in some spots. It is hard to explain. It looks as if something has spilled. All & all we are satisfied, but the deadbolt issue is a big deal.

We are very happy with our new Lennar home. The floor plan, design of the neighborhood, and and design elements inside and out are very nice. The energy efficient features are great. We would do it all over again.

Sales representative Mary Ann is the very rude and not responsive to address the question and refuse to meet in person despite repeated attempts. Home orientation session is rushed and don’t cover everything but expect the DocuSign be signed which makes it one way and not two way. Overall, Lennar do not have customer empathy as a service and not a satisfactory feeling. They are not trust worthy when reported the damage on delivery and don’t practice the code uniformly. I will not buy a home with Lennar next time

I am new home buyer ..totally happy with lennar

Overall the experience was great! House was still not fully complete upon moving in, but out contractor was good at responding to stuff.

Overall great service, house was delivered on time.

The house is ok. The obnoxious process of not offering people options in their homes has to change. For this reason alone, I would not buy from Lennar again.

We purchased the home virtually and the experience of dealing with the Lennar team is awesome!

Needs to do better

In the seven weeks since closing, have had an electrician in the home three times fixing an obvious mis-wiring issue (no lights can come on in one room unless lights on in another room) and two electrical boxes that were backyard-rigged with no to code. Have also had support out to fix the water heater, fix property drainage issues, for windows that needed fixing, and still waiting on doors to be fixed (on a month long waiting list). Additionally, one section of the irrigation system was installed without sprinkler heads, and that issue I've been promised would be fixed three times, but... Other issues I've found that I've not yet submitted for warranty repair: Front door doesn't seal (can see daylight through >1/4" gaps), more than thirty nail pops (so far), and one full wall that has significant waves in it plus an obvious sloppy repair on the bottom of it that looks like something heavy hit and broke through the wall and was hastily repaired. Not my first new build. I expect some issues with a new build, but...the quality Lennar put forward here is terrible. On the bright side, Lennar support and our project manager are incredibly nice people. ... More

Smooth and easy experience through the entire purchasing and closing process!

It’s really good experience with Lennar. The way they constructed home and the responses on each stage was remarkable. I already suggested few of my friends to buy home in my community and they did. Overall Lennar builder is best.

Finishing of edges are not good. Counter top base finishing is not properly. Garage out side liner also not installed and aligned. My construction manager is Ryan.

Great experience and was a easy process

Good, when we reached out to them with issues they responded well.

Building process slow due to supply issues. Minor quality issues upon moving in, but soon to be resolved. Lennar Mortgage company a waste of tone, very poor Customer relations and constant requests for more and more data . Even required my Wife’s initial Naturalization papers after being a US Citizen for over 50 years ! Supposed to gain access to community website after a short time, but already here for 7 weeks and no contact. So very poor community relationship.

Our overall experience with Lennar was excellent! From our initial inquiries with Derrick up to Home Delivery with Kim and John! They were all accommodating, patient and detailed. They made sure we were heard, and they addressed all our concerns and questions promptly. We love our new home! There was only 1 thing unpleasant. We tried to get initial preapproval with one of Lennar’s Loan Officer. I asked her multiple times if we could talk, if I could call her, if she can tell me the things I needed to do to help me with the process since I was a first time home buyer. If she can explain the complicated things I didn’t understand then. - No calls, just short emails like of no importance. Why do you work in this industry if you don’t actually want to deal with people! ... More

Overall we like the house but it hasn’t been a great experience.

The sales ladies were fantastic and were very responsive to all my questions. Both construction managers were great and very responsive as well to emails.

When I complained about HVAC - response was "It is not life threatening and it will take time to get it done. Now they have postponed one more week - after 10 days". You will hear gaps in the doors, on the VPC floor. None of your requests will be addressed at any stage of the process. Better to stay away from Lennar in future, if possible.

I felt very taken care of by this team and am pleased with the construction of the home. The quality of these homes is apparent compared to other new homes.

Worst mistake ever: - Windows that don’t work - Cracks in garage and wall damage behind gutter - Missing downspout on other side of driveway - flimsy doors and locks - Downspout that wasn’t installed in correct location with no splash block - Screwed up sidewalk with cracks - Outdoor spigot that seems to have an internal leak - Mystery water marks on exterior concrete wall -Nail pops - Mystery blue ink on shower floor - non-working sprinklers - water tank in attic, heater in attic (why such an inaccessible location?) -non-existent customer service and banker’s hours - no mail boxes at house - only at the stupid useless clubhouse. Why only 1 location not like four?? - builder failed to disclose they are building a 900 unit apartment building less a half block down my tiny side street?!?!?! - development might be built across street by them too. - no irrigation water system -$2 sprinklers are NOT an irrigation system. - Gas everything? Why such a poor environmental choice? - Dead trees - my neighbor’s tree is dead and it’s not been replaced - crappy appliances ... More