Lennar Reviews in Raleigh Durham Chapel Hill, NC

When I complained about HVAC - response was "It is not life threatening and it will take time to get it done. Now they have postponed one more week - after 10 days". You will hear gaps in the doors, on the VPC floor. None of your requests will be addressed at any stage of the process. Better to stay away from Lennar in future, if possible.

I felt very taken care of by this team and am pleased with the construction of the home. The quality of these homes is apparent compared to other new homes.

Worst mistake ever: - Windows that don’t work - Cracks in garage and wall damage behind gutter - Missing downspout on other side of driveway - flimsy doors and locks - Downspout that wasn’t installed in correct location with no splash block - Screwed up sidewalk with cracks - Outdoor spigot that seems to have an internal leak - Mystery water marks on exterior concrete wall -Nail pops - Mystery blue ink on shower floor - non-working sprinklers - water tank in attic, heater in attic (why such an inaccessible location?) -non-existent customer service and banker’s hours - no mail boxes at house - only at the stupid useless clubhouse. Why only 1 location not like four?? - builder failed to disclose they are building a 900 unit apartment building less a half block down my tiny side street?!?!?! - development might be built across street by them too. - no irrigation water system -$2 sprinklers are NOT an irrigation system. - Gas everything? Why such a poor environmental choice? - Dead trees - my neighbor’s tree is dead and it’s not been replaced - crappy appliances ... More

I absolutely love the location and community. The workmanship is quite good, and I'm pleased with my purchase. The construction manager, Sam, provided top-notch service, and he went out of his way to assist me several times. Sam was the bright spot. My experience elsewhere was disappointing, to say the least. My top complaint is the poor communication with me and within the Lennar functional areas. I often received conflicting information or was provided with information that wasn't true. For example, I was told (in writing) that once I took possession, I could set up my cable service with Spectrum and that Spectrum could only accommodate installations in the 3rd week of the following month after purchase. This is not true. My cable was installed the day I closed. I was shuttled between 3 different salespeople, which resulted in a lack of communication continuity, which resulted in several episodes of confusion. I was told that the garage door opener and mailbox keys would be in my house and mailbox keys could be picked up from the sales office after closing. They weren't. There were multiple times when I went by the sales office during normal business hours and nobody was there. Imagine my frustration when I was told to go back to the sales office to get the keys and they were gone. When I finally received the keys, they were for the wrong resident. It took over 3 weeks to get the mailbox key matter resolved, and I never received any communication without me asking. The mortgage process was no better. I was asked to submit items previously submitted multiple times, there were errors in the pro forma statements provided, and I was shuttled between multiple mortgage contacts. Expectations for the entire process are not communicated upfront, which causes a tremendous amount of confusion and anxiety. I'd still purchase a home here, and I hope the next buyer has a better experience than mine. In a world focused on enhanced customer experience, this experience missed the mark. ... More

The quality, attention to detail and amenities of our Lennar townhome is impressive. We love the layout of our new townhome. Our salesman Matt was great. He was thorough and would research and promptly reply to any question we had. Our constriction manager Sam was amazing. He was very responsive to any issue we had. Our concerns were addressed timely and he would communicate what we were to expect at each stage of a repair. Our only disappoint was Lennar Mortgage, specifically Kaiser. We did not get a loan rate lock that we thought Kaiser had done for us. Because of Kaiser’s lack of follow through and inefficiency, we lost a lower rate, had to use an outside lender and it cost us more money. If it wasn't for the mortgage side of our purchase, I would have rated our experience with Lennar with 5 stars. ... More

Poor communication, construction quality poor, lennar staff not willing to deliver quality home, construction manager not responsive n did not fix home inspection issues, home delivery to customer with bunch of issues, after closing complaints not handled, overall extremely bad experience

Our family's experience with Lennar, unfortunately, has been TERRIBLE. Lennar has completely ridden a hot market wave to take advantage of buyers and gotten away with poor quality finishing and broken promises. The home buying experience. We bought a home in Apex that was completed and closed almost 6 months after original closing date. When talking to the sales team given all the implications this delay had on our family, instead of listening, acknowledging impact of the delay, they took cero responsibility and blamed suppliers for their broken commitments. And yes, we understand the supply chain crisis impacted everyone, but knowing this was a critical time, with 2 years of pandemic to have adjusted to the crisis, Lennar did very little to stay ahead of the challenges. Very poor planning and professionalism to handle complexity. In our convo with the sales manager (John), a guy completely clueless, after the convo I really kept asking my wife how is he even qualified for the job. John agreed to follow up on a few points we had sincerely expected they could support, and instead of responding to these points on time how you would expect, almost a month later he responds to them, after multiple follow ups, and his response practically quotes the contract and how they are in no obligation to meet our request. He was right, but my point is, they didn't even try, ignoring and maybe even believing they had no responsibility. clueless. And this is not all, and probably an error we committed, but still something Lennar Sales team should have advised on. There is a sight triangle that goes through our property. As a first time buyer I didn't even know this was a thing, but the issue was, it was never really advised. Their sales team, could have taken a moment to inform this was the case and its implications, but it was completely omitted from their sales pitch. Closing At closing, the home was far from ready. They made a list of promises of things to fix. And it's been 2 months now and the list has not been completed. We've had to contest everything, because they don't show a genuine interest in helping and completing the job. If there was anything agreed upon by their construction manager, be assured that the post-sales team doesn't really care. They'll want you to have evidence because their word doesn't really count. Of course we should have known this, and even with evidence it's been challenging to get them to accept responsibility over their commitments. The home We've been shocked by the poor quality in terms of finishing for a single family home in Apex done by Lennar. They really don't care and expect their customers to simply be ok with it because the market favors the builder. Going up the stairs in our home, if you see underneath the rail, which you can if you are going up the stairs, the job seems done by children that are playing arts and crafts and not by professionals. The holes done for the rails are all uneven, no consistency, really done favoring speed vs a job well done. I've sent them pictures of how it should be and they said they could not do it that way, so you can't do it right? Overall, having the opportunity again, or hypothetically turning back time, I would never buy a house with Lennar. ... More

Great help and. Super on site assistance

Follow up on service requests are slow and incomplete. Not what I expected from Lennar. Very disappointed

bad closing experience with attorneys, mail box keys were incorrect, build quality was sub-par

I was quite impressed by the construction manager's responses to our questions and concerns. Also, after closing, Lennar responded very promptly on the problem reports. One area that we wish to have a better/quicker response was the financial area.

Like Lennar homes floor plans.

There was no last minute surprises. I would have been more happy if Lennar mortgage matched the competition rates. I went with the other. Quality is ok. Lawn grading is sun optimal. Everything included gives Ring System but does not give it installed!!

We had an overall great experience with Lennar. Closed on time and no major issues with house in past month. Matt in sales was great as well as Brandon and Cason on the construction side.

Construction Manger Scott His management style is friendly, and his feedback is always constructive. he always had time for discussion. His willingness to listen and advise constructively is far beyond expectations of any manager. Loan officers Corey / Chris where always accessible they where very analytical and can really break down complex figures into bit and pieces. They are very Helpfull.

I was most pleased with the Construction Manager, Vance. He was great. He even checked with me after I moved in for any problems. The sales gals were terrific- Helene and Kristi. I had never met them, nor personally seen the house. I did everything virtually with the help of my daughter present on site. Everyone was so responsive, caring. I never had a moment of concern as I felt everyone was doing their best to make this a good experience.

My experience with Lennar is straight forward and I love the value of my home in this competitive market

Love the house. Issues of where light switches are. Selection process to restricted. Orientation to the community was lacking. Sod was in fair condition; bushes seem to be dying. Would have preferred to have options on flooring. Never informed there would be a retention pond so close to my house.

It will be better if we get weekly updates on the process. Construction manager never send any updates and not friendly.

Always very responsive. Very minor issues

Horrible buying experience. The house got delayed for 6 months from the expected closed date. I am still working with the builder for fixing all the issues two months after closer.

Overaall it is ok ok exprience. House has decent quality with no major issues. However, get every issue resovled before you move-in. Once you move-in, they say it's your responsbility. They did a poor job on lawn and now i have one side which is great and other side its just weed with in 3 weeks of move-in. they say it's my reseponsbility to ge the weed treated. I raised the concerned during the delivery about the dead pacthes and they said it's bermuda it will just grow back. it did not and now i have bunch of weed with in the 3 weeks of move-in. they really did a number on my lawn.

Construction manager is very very good and helpful but the final output and the materials of the home is not upto the expectations.

Average quality build with many small issues. Only some of them are covered by warranty. Few things are not covered and they try to deny the quality issues as not covered, Make sure to question any quality issues ahead of closing and insist on addressing them before closing.

Quality is not met and not satisfied the customer needs