Lennar Reviews in Raleigh Durham Chapel Hill, NC

You are made fully aware of process. Great communication.

The sales staff could not have been nicer or more helpful. The sales representative was knowledgeable, helpful, friendly, and still remembers our names months after we purchased the home. The house does have some design flaws. The tankless hot water heater is not able to quickly provide hot water to the kitchen although it functions well in the bathrooms and laundry area. The garage and driveway are narrow; most of our neighbors park at least one car in the driveway as they are unable to get two cars into the garage along with the usual homeowners items (lawn care equipment, bicycles, tools, etc.). Otherwise the house is well designed. We especially enjoy the screened in porch, but are adding a patio as are many of our neighbors. The interior rooms are of ample size and have a decent amount of closet space. The ceilings are 9 feet tall giving the rooms a more spacious appearance. The bathrooms, especially the master bath, are well done. The master bath and closet are very large and flow together nicely. Most of the finish work is of average quality but the quarter round is poorly implemented and appears as if the wood was chewed off rather than cut with a sharp saw. The interior paint job was substandard, especially the trim and railings. The flooring, although builder's grade, is reasonably nice and has held up well thus far. Lennar paid attention to amenities and equipped the home with a Ring doorbell, garage door opener, a Schlage numerical code front door lock, and nice landscaping. We wish that they had included a lawn irrigation system and a keypad outside of the garage door. The exterior of the home is cement fiberboard and is nicely painted. The guttering is adequate. Things to look at if considering a purchase: painting, trim work, hot water delivery, caulking along baseboards, the width of the driveway and the size of the garage, and, importantly, the terms imposed on homeowners by the HOA. Also, the neighborhood includes two pools, a clubhouse, playground, and open areas. Lennar is a reputable company but because they are building houses quickly, you need to pay attention to the details. ... More

The people I worked with from the contract all the way through to the Home Orientation Specialist were amazing and everyone had great personalities. I have noticed as time has gone on, that the finish work in my home is very questionable. I definitely have a house that is structurally sound, however, on a daily basis I see screws/nails popping, caulking not applied well enough, etc. I have also heard that there is an issue with the annual reviews being completed on time or even people getting a response. I have not completed this process yet but I foresee this being an issue for me as well.

I absolutely love my home and have enjoyed working with Chad Aycock and John Faircloth. Matt from customer care has been helpful too. My main issue has been with my property. The yard was poorly graded and the yards are not 100% sodded. This is causing erosion on the back part of my property. The poor drainage was causing a lot of standing water on my property and it took a few months for it to be fixed. The issue has been addressed and a French drain was put in. It looked great at first but the dirt is starting to settle and you sink down into the ground where they dug the trench... the ground was not properly packed to avoid holes. It also took the landscapers 3-4 trips to complete the job. They kept coming out because it was not done properly. Overall the house is great. I love the neighborhood. I wish the whole property was sodded because I think moving forward sod is being provided on all of the properties. ... More

My new home experience can be characterized as above average . I encountered the usual mix of excitement and challenges that come with purchasing a new home. While I appreciate the opportunity to personalize my living space and enjoyed the sense of a fresh start, I also faced minor issues like minor construction imperfections. My overall satisfaction was tempered by the need for extra attention to detail during the buying process and a reminder of the importance of ongoing communication with Lennar to ensure a smooth transition into my new home.

My biggest issue is the fact that for over 400k the landscaping company fails to put landscaping material down before putting mulch down. I know the HOA wants all residents to pull weeds and maintain the flower beds. If landscape material is put down it helps weeds NOT TO GROW.

It will be better if we get weekly updates on the process. Construction manager never send any updates and not friendly.

Quality of materials used for the houses vary too much from one unit to the other and unfortunately your unit might be the one always getting the lowest quality of all.

We were really involved with the building of our house from Day 1. We checked the construction progress everyday. We took a lot of pictures every step of the way and let the Building Manager know when we had issues. You're the buyer, take control!

Alot of attention to detail issues, wood trim gaps, rough drywall spots, uneven trim, tile work is very bad, uneven floors, uneven paint and colors, gaps in drywall, crown moulding on cabinets were way off, small damage to several cabinet pieces. Besides that the overall experience was ok. We had an issue with the plot size that wasn't disclosed to us and after signing the contract we brought up the issue and the sales person said "I didnt know" which to me is not an excuse as they gave me an answer to the question before like that had known. Regardless we ended up losing over 6500sqft of backyard. Lennar wouldn't do anything about it. Just be sure the sales rep you're speaking to can give you plot size and items in your home in writing. The price of the home was competitive to the surrounding area and home was finished in the general timeframes given to us. Our construction manager was really good and o believe that made a world of difference. ... More

Overall good a experience. But critical construction mistakes were made which are being fixed. List: Leak in the foundation wall. Cracks and holes in the drive way. Lot boundaries incorrect (missed by engineers for lot 66 and 67)

I put a Warranty request 2 weeks ago NO response!

The experience during the building phase right up to closing was excellent. The staff was responsive and proactive. But the open issues at the time of closing are unresolved (mostly cabinetry) - two months have gone by without anyone bothering to rectify them.

Got few issues which should have been take care of on priority but it didn’t happen.

buying home was fast and easy

Overall I have been pleased with my purchase. The couple of issues I’ve had since moving in were resolved quickly. Well all except the issue with the construction workers loud music on a daily basis. Other than that I’m very pleased with my new home.

Overall the house is nice and Lennar knows what the consumer wants for interior layout. However I feel some sub contractors need to be fired. First off our trim is a disaster. Nicks and missing chunks everywhere like they used bottoms of the barrel wood and slapped some paint on it. Second, Lennar really failed on the paint. Single coat (lightly done at that) is completely unacceptable at this price point. Third, this one we knew from the start but still needs to be mention, how much more is it to just prime the garage and not leave the walls bare. That is just straight nickel and diming. Fourth, the cleaners need to be fired. Every single trim and switch/outlet cover had thick dust. Did they even clean pre closing besides a vacuum? There are plenty of other areas that we know they cheaped out on but some is more acceptable than others. One huge disappointment for the wife was that we were in the highest package, their “elite” but our front door was basic steel. Some of the low grade packages got a nice front door with windows. Nowhere in our package info did it state anything about the front door but the color. Huge oversight and upsetting. Now for the people that state oh you get NHO time to mark it all off, they give you such a small amount of time to look over the house after they spend over a hour explaining things on the house with you. So things get missed. Plus things get marked that never get repaired before closing and it’s touch to remember where all the blue tape was. Last item. Dining room chandelier light. They leave a box for it that is center between the 4 recessed lights. However no one would ever put a table there, that would be in the middle of the walk way. Someone really needs to look at that for future layout. ... More

Nice home only would have preferred to add custom touches.

Overall the market is over priced for what you get. The quality of the home is cheaper with no real customizable options. Staff is nice but quality of home feels cheap.

The whole process went smoothly and I was always updated on the progress.

Service Requests are being closed without resolving the issues. Arrogant customer support representatives.

I purchased the model home, it was in a good shape but I don’t like the fact that there no warranty on the house.

Overall the home is good, and the build is good, did not face much issues until now. But I am not happy with the customer care post home closing, even during the construction process there was always communication gap from construction manager side, He never kept us in loop on the progress, did not even notify us before drywall were put. I had to contact him to get pre-drywall inspection scheduled and the drywalls were hastily put in so I couldn't get the inspection done. After closing, there are pre-identified issues with the lawn and shrubs which are not tackled by the construction manager, and only response I ever got from him is "Yeah we'll get it done, you need not worry", and no action on the ground to "actually take care of the issue". Really unhappy with the post home closing customer care. ... More

They hurry you into closing by putting same date of delivery and closing. The quality of work has degraded.

The team was excellent selling the home. Being a track home builder, the materials quality was. 3/5. The price indicates that. Solving issues is a problem going thru them……there is a lot of deflecting involved so I tend to take care of things myself by spending more money. Great activities, clubhouse and social director planning events. There is ton to do if you want. I’m happy with the space layout inside my house but the workmanship is just ok…..I’m used to custom homes and this is my first track builder purchase.