Lennar Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Lennar.
Read all 739 verified reviews from homeowners that built a new home with Lennar in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
Lennar - Apparently very rushed as workmanship is definitely lacking.
- Anonymous
- Verified Homebuyer
- May 10, 2022
- Raleigh, NC
Apparently very rushed as workmanship is definitely lacking. Difficult to have customer care remedy many issues.
Lennar responded:
Hi, thank you for sharing a review. We want to apologize for the issues you have experienced and lack of follow up service you have been provided by the customer care team. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
We love the home design and open floor plan as well as separate office, guest suite and dining room.
- Janet S.
- Verified Homebuyer
- April 29, 2022
- Apex, NC
Unfortunately, the items that we pointed out through out our building process were not addressed and then during our NHO and final walk thru all items were still not addressed and now we are 45 days since closing and we are still having to work thru these issues. Overall the quality of the contractors you contract with is below subpar and the fit and finish on the house is just not good. We would not recommend Lennar to our friends and family.
Lennar responded:
Hi Janet, thank you for this review. We are sorry to hear your new home has not lived up to expectations and would like to apologize for the poor follow up you have been provided for outstanding items. If you have anything that needs to be addressed further, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Delayed closing, poor quality work
- Maryum A.
- Verified Homebuyer
- April 26, 2022
- Fuquay Varina, NC
i had the worst possible homebuying experience. this is our first house and lennar shattered all our dreams of having a quality home that we dreamt of for years. First off, our house was not even ready to be walked in by NHO. Our inspector pointed out major structural issues, roofing issues, cosmetic issues, you name it, before NHO, most of which were not taken care of in time, falsely claimed to have been fixed + their sloppiness delayed our closing. They did not even take ownership of their faults. They even removed some blue taped items without taking care of them. When we moved in the ...
Lennar responded:
Hi Maryum, thank you for sharing this detailed review. We want to apologize for the lack of attention to detail and follow up you have received regarding the final construction of your home. If you have any items in which we could assist, please send us an email with any details you can provide at corporatecustomercare@lennar.com, so our team can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Fast response and resolution from the warranty team - much appreciated!
- Anonymous
- Verified Homebuyer
- April 26, 2022
- Cary, NC
Fast response and resolution from the warranty team - much appreciated!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Overall house buying experience was very good,the quality of
- Divyeshkumar P.
- Verified Homebuyer
- April 26, 2022
- Apex, NC
Overall house buying experience was very good,the quality of all work is great, Recommend to my friends and relatives.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - working with our builder has been a pleasure
- Michael M.
- Verified Homebuyer
- April 21, 2022
- Durham, NC
working with our builder has been a pleasure
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Communication
- Anonymous
- Verified Homebuyer
- April 19, 2022
- Durham, NC
Lack of communication and make sure you get a thorough inspection of the property.
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the poor communication and service you were provided with your new home purchase. If there are any outstanding items that need to be addressed, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Lennar - Our whole Lennar experience was great from the sales team, work
- Darryl D.
- Verified Homebuyer
- April 19, 2022
- Wake Forest, NC
Our whole Lennar experience was great from the sales team, work site personnel and warranty team. They made us feel welcome and made sure we were kept up to date with our home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quality of material and construction.
- Nagaraja K.
- Verified Homebuyer
- April 19, 2022
- Cary, NC
Smooth process and most of amenities are in built with options.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Not the quality like before as per the price paid
- Anonymous
- Verified Homebuyer
- April 19, 2022
- Apex, NC
They hurry you into closing by putting same date of delivery and closing. The quality of work has degraded.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Nothing really
- Anonymous
- Verified Homebuyer
- April 19, 2022
- Apex, NC
I would call mine a pleasant experience. There were a few things that were great, but overall it is a disappointment.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Helaine was wonderful, very attentive to my needs.
- Sylvia L.
- Verified Homebuyer
- April 19, 2022
- Raleigh, NC
Helaine was wonderful, very attentive to my needs.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - DO NOT USE LENNAR MORTGAGE.
- David S.
- Verified Homebuyer
- April 19, 2022
- Raleigh, NC
DO NOT USE LENNAR MORTGAGE. THEY HAVE DECEPTIVE PRACTICES AND EXCERSISE DISCRIMINATORY LENDING PRACTICES. YOU WILL FILE A COPLAINT AGAINST THEM LIKE I WILL BE DOING.!! BEWARE!
Lennar responded:
Hi David, thank you for sharing this review. We are sorry to hear about the poor service and experience you were provided during the mortgage process for your new home. If there is any additional detail you would like to provide, our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 3
Consistent communication with builder rep and sales agent . Always available to answer questions.
- John K.
- Verified Homebuyer
- April 18, 2022
- Raleigh, NC
Vet transparent process from beginning to end .
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
We were very pleased with the overall process with Lennar
- Karen C.
- Verified Homebuyer
- April 15, 2022
- Raleigh, NC
Well done Lennar , thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Builder was right on point with floor plan.
- Warren W.
- Verified Homebuyer
- April 12, 2022
- Wake Forest, NC
Builder was right on point with floor plan.workmanship was so detail.very pleased with my home ownership from lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall a good experience
- Joanne T.
- Verified Homebuyer
- April 12, 2022
- Raleigh, NC
Overall, the process was relatively easy. There was a month delay in our closing date due to supply chain issues out of Lennar's hands. I was disappointed that we were not able to pick out any options in this home as the builder decided what options they were putting in and that could not be changed. Complaints: it would be nice to be able to have the builder move closet shelving up or down to accommodate more shelves but they would not vary from their 'plan'. Also, the hot water takes FOREVER to get hot in not just our home but everyone else's in the community, even with a tankless heater. ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Overall a very good builder
- Yoganand B.
- Verified Homebuyer
- April 12, 2022
- Apex, NC
Lennar communicated very well through out the whole process and is very responsive to any issues. Few quality and workmanship related items, that I felt could have been done better. Overall a very good experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Responsible
- Ze Y.
- Verified Homebuyer
- April 05, 2022
- Durham, NC
The communication between Lennar sales team and construction team is very good. As an out of state buyer, I am satisfied with their service, especially the construction manager Tony Baine. I had experience with building my own house before, and understand how many small works to be done every stage of the construction. But Tony made me feel that he was the onsite manager only for my house when he actually have more than ten houses in progress at the same time. Appreciate your hard work, Tony, thank you so much!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I am extremely disappointed.
- Anonymous
- Verified Homebuyer
- March 29, 2022
- Raleigh, NC
I am extremely disappointed. At the beginning Lennar offers a paradise but after you buy from Lennar, they treat the buyer like an ignorant or even worst, they bully the clients.. Lennar products are of a terrible quality, and they don't do the repairs or acknowledge their mistake. Lennar uses the strategy of the bureaucrats, in where no one is responsible and nothing gets done. In a word Lennar is a bully company.
Lennar responded:
Hi, thank you for taking time to share a review. We are sorry and disappointed to hear about the poor experience you have been provided by the team since purchasing your new home. If there is anything we can do to help, please do not hesitate to contact us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Matt, the Lennar sales/agent, is awesome.
- Paula S.
- Verified Homebuyer
- March 29, 2022
- Durham, NC
Matt, the Lennar sales/agent, is awesome. There’s nothing he could do better. Super responsive, kind and thoughtful in helping decide what house and lot would work best for me. Lennar Mortgage was also super easy to work with, and close was an easy process once we got the close date nailed down. Austin, my construction manager, was also very easy to work with, and a good guy, wanting to make everything right. Feel like he’s got too much on his plate, despite that, a positive experience.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - This is my third Lennar Home, the loan process is not that great.
- Kishore C.
- Verified Homebuyer
- March 29, 2022
- Raleigh, NC
This is my third Lennar Home, the loan process is not that great. And the overall experience is satisfactory.
Lennar responded:
Hi Kishore, thank you for sharing this review. We are sorry to hear about your disappointing experience during the loan process. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 2
Very Happy
- Tom V.
- Verified Homebuyer
- March 27, 2022
- Raleigh, NC
This is our second Lennar home and the experience was even better than the first time! Everyone was wonderful to work with in all departments, purchasing, financing, building, closing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good builder
- Anonymous
- Verified Homebuyer
- March 23, 2022
- Durham, NC
Good company builds good houses.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful Construction Manager
- Eleanor R.
- Verified Homebuyer
- March 22, 2022
- Durham, NC
I had a wonderful construction manager, Javier who was always responsive and forthcoming. Sometimes due to supply chain issues, the news was not good but Javier never sugar coated the news. He delivered it in an honest straight forward way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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