Lennar Reviews in Raleigh Durham Chapel Hill, NC

The team was always very responsive to all concerns and addressed each concern to our satisfaction.

After several weeks of struggling with mice making nests in my garage, and after the fact of my service ticket was rejected because it was considered a nature issue. I decided to open the drywall of the water heater tank base, and I found a rat had made a hole in the concrete insulation between the garage and my guest room. Everything indicates that they were living in the garage before closing the house. Lennar didn't seal the base and the rat (considering the hole size) was able to go inside during the construction phase. Make sure you had everything inspected before you close on the house because they will tell you it wasn't their fault later. ... More

Good experience overall with Lennar .

Quality of the finishing workmanship was not good.

Overall was good experience, however 2 big negatives were : My deck is 20+ feet above ground and I have a nice big backyard and they didn’t build stairs off the deck so I can access that nice yard! Also, there’s no warranty on trees or bushes !

Lennar's customer service is 5 Star + They are very attentive and listen to all your questions and concerns and do their best to solve any issues quickly. The quality of workmanship is great! A great company to work with!

Mark and Connor made my Lennar experience very worth while. The customer Service team is very responsive to incident report.

Overall great experience with Lennar.

Willing to help with home situations. Very knowledgeable, informative, professional and responsive when you reach out to them.

On time home delivery as promised at the time of contract sign.

Great experience with Matt and JR

Quality is questionable.They are charging huge money for average or less than average quality. The appraisal of the home is another big issue.If you are unlucky you are ending up paying 50k more for exactly same house booked on exact same day!!All in all no transparency!

Great buying experience and smooth onboarding for first-time home owners.

Every thing good thanks you

The purchasing process was executed with professionalism and we were provided the necessary information to make choices and decisions. The construction process had some initial hiccups but our construction manager got us back on track and was extremely proficient in keeping us informed, responding to construction issues and maintaining the timeline for completion. Lennar could provide the home owner with less technology and a little more functionality.

Overall experience is very good except response time for issues will be slower.

Lack of attention to finishing details painting and sanding .. lots of caulking to cover discrepancies no sealing of showers and floors… buyers responsibility.

Great homes at great prices

Upon first look, everything looks fantastic when the keys are turned over. However, the real problems show up after a couple of weeks of living n the house. After being told during our new homeowner orientation that we would have a 1 year walk-through to fix any issues that come up in the first year, we were informed that Lennar no longer performed this and everything had to be submitted through the Warranty system. Of the pages of issues that we have submitted, only 3 issues are deemed 'under warranty'. Lennar promises to use the best construction material and high-quality paint. When we were finally able to get a touch-up paint kit (after 2 months of asking for one) to address the numerous scuffs on our walls; after a brief conversation with the paint provider Sherwin Williams, we found out that they actually used the lowest, cheapest pain that Sherwin Williams sold instead of the high-quality paint promised. Before the construction even begins, you are pressured and rushed through the home feature selection process leading individuals to make uninformed decisions. And once you walk out of that meeting, you can not alter your decisions at all, not even if you contact them the next day. Lastly, the extremely limited choices of interiors with no ability to substitute materials in any package lead every house in the neighborhood to be the exact same, limiting resale values. ... More

I really valued the walk throughs and the onboarding that was provided to me. I would love to have another follow up with customer care just to go over some things as we’ve moved in.

While we love our home, there were several things that did not impress us with Lennar. The project management was average, at best. In construction and project management, you run into delays, that is part of the job. The handling of and working around delays was not executed to a level we expected. This forced them to rush through our home in the final month of construction. Towards the end of our construction period, we learned that Lennar's fiscal year ended on November 30th and there were a certain number of homes that had to be completed. Lennar put their interests in front of the buyer and proceeded to rush through the home. This put a terribly sour taste in our mouth. Items that we brought to their attention in the 2nd month of construction were now being addressed and when addressed, the craftsmanship was incredibly poor and had to be redone. A week out from closing, we had close to 20 items that needed to be addressed. You would think a week would be enough to complete this. Over that timespan, I saw crews at our home on only two of those days. A day before closing, there were still 7-8 items remaining. Half of those being major. When we moved in, the floors were covered in glue, there were rusty nails and razor blades (!) scattered all over our yard, screens were incredibly bowed, and sinks were filthy. At best, I can give Lennar 3/5 stars. We paid close to a half million dollars for our home and for that price, I expected better craftmanship and project management. Luckily, their warranty process has been responsive, but our home has felt like a construction zone for the first month, as we have one or two people in here per week fixing and correcting things that should've been completed prior to closing. ... More

We were actually not looking to build when we moved to the area but thanks to shady moves by Zillow and the crazy market, our hand was forced. That said, our Lennar build offered a floor plan and options that we really liked for a reasonable price in an area where we are sure to make back the value plus. The options offered were nice and despite the delays we are comfortable in the space now. We're looking forward to the amenities (pool and playground) and being able to be more interactive with our neighbors here.

We are very disappointed with the lack of customer service we have encountered to date, as well as the quality of materials and craftsmanship of our home given the price we paid for it. Throughout the building process, we have pointed out several issues that needed to be addressed in a timely manner so as to prevent future delays, hassles and disruptions. The items were not taken care of then and now we are dealing with the hassle of taking care of them through warranty. It's very sad that the pandemic and "shortage of materials" were used as an excuse to coerce us to continue on with the buying process and not delay closing until the identified items mentioned above were properly corrected. Now it is the typical finger pointing and blame game. ... More

The quality of materials, craftsmanship and lack of choices makes this builder average. The salesmanship leaves you believing you will need getting a custom created too quality home. In reality it's average at best.

Lennar was great - setting clear expectations and delivered. Very helpful!