Lennar Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Lennar.
Read all 615 verified reviews from homeowners that built a new home with Lennar in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
Average builder
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Raleigh, NC
The quality of materials, craftsmanship and lack of choices makes this builder average. The salesmanship leaves you believing you will need getting a custom created too quality home. In reality it's average at best.
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 3
Good for new home build
- Ernesto P.
- Verified HomeBuyer
- July 15, 2021
- Raleigh, NC
In a volatile market Lennar offers a good value. Unfortunately the home you chose might as well have been already been built. No choice of upgrades, colors, etc. We liked the community, floor plan but wished we could have made it more to our personal taste. Ended up spending more money to make changes, color schemes to our taste, frustrating part of an otherwise exciting experience of building a new house.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - I really like the layout of my house but was very disappointed
- Anonymous
- Verified HomeBuyer
- May 13, 2021
- Durham, NC
I really like the layout of my house but was very disappointed in Lennar's lack of pride in the quality of workmanship. There were way too many punch list items. Most were taken care of but some will be addressed at the year review.
Total Score 3
Quality 1
Trustworthiness 4
Value 3
Responsiveness 4
Frustration and Disappointment Due to Lack of Attention in Certain Areas of Quality of Craftsmanship
- Daniel G.
- Verified HomeBuyer
- April 29, 2020
- Cary, NC
The style, floor plan and woodwork in the house are very nice. However, we have significant concerns about several major unresolved quality and workmanship issues dating back to before the home completed construction that we plan to address with Lennar directly. It is our intention to schedule a meeting with Lennar management representatives as soon as possible. We would be thrilled to hear from Lennar.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Not really happy with what I got
- Vivek K.
- Verified HomeBuyer
- April 22, 2020
- Cary, NC
My Kitchen island countertop granite has crack , reached out for warranty and was told this is not warranty issue .. There is water disposing next to my driveway ..
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Quantity Over Quality
- Thomas B.
- Verified HomeBuyer
- March 25, 2020
- Apex, NC
Lennar could do better. In an effort to push out as many homes as possible, they missed the mark on quality and service. It’s unfortunate because it could be a great value, and many of the people involved want to provide a better product and experience.
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 3
Lousy materials and quality control
- John K.
- Verified HomeBuyer
- March 17, 2020
- Holly Springs, NC
The granite counter in the kitchen appears to be of second quality with chips along the edges and even in the center, it lacks that rich, smooth feel usually found on good quality granite. The kitchen and vanity cabinet doors were not properly adjusting banging into walls and other cabinets. A tremendous amount of drywall debris and dust in brand new duct work being sucked into the air handler in the attic and blown throughout the vents of the home. Cracks in cement driveway going from one side all the way over to the other side, sealed and then painted so as not to be noticed but instead it ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
My expectations weren't high and Lennar met them
- Eugene D.
- Verified HomeBuyer
- February 26, 2020
- Apex, NC
What can I say, it's new construction by a national builder that has to build quickly and cheaply. They boast their energy efficiency but use a construction grade electric hot water heater and there's no additional insulation in the attic. Cabinets are already chipping and we've only been here 5 months.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
I felt unimportant...
- Letha Y.
- Verified HomeBuyer
- August 01, 2019
- Raleigh, NC
Before purchasing, I was made to feel important. The day after closing, major water issues surfaced. From that point, I no longer felt important to Lennar. It took 20 days for the water issue to be fixed. I was not compensated for being displaced during that time. My time nor delayed moving plans were not considered at all. My first month mortgage was not prorated. As a first time homebuyer, it was awful and traumatic! It was a nightmare! I closed on March 1st, and, I'm still awaiting a reply from Lennar management. Lennar has yet to rise to the occasion and make this situation right. At ...
Lennar responded:
Hi Letha, thank you for sharing your feedback about your experience. We are sorry to hear that you did not feel cared about. Please email us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Experience
- Veera Venkata Satyanaraya K.
- Verified HomeBuyer
- June 20, 2024
- Apex, NC
I am happy with the quality of the home. If lennar finishes swimming pool, children's play ground, and other amenities listed asap- I think it will be really helpful for us. Thank you
Total Score 3
Quality 5
Trustworthiness 2
Value 2
Responsiveness 2
Cheap materials but bad workmanship is the worst part
- Anonymous
- Verified HomeBuyer
- May 09, 2024
- Durham, NC
The sales process was great, and the person helping me handle the paperwork was responsive. The Lennar insurance team is terrible in that you have to chase them down for them to do their job, and even then, they don't do a good job at following through the whole process and ensuring your policy is in effect. They blame their system and customers for emails not being sent. The workmanship is terrible, and the place is filthy. Construction workers have no respect for the property, and you need to spend hours and close to a thousand dollars cleaning the place and shampooing the carpet. The ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Lennar New Home Experience
- Anonymous
- Verified HomeBuyer
- June 27, 2023
- Wake Forest, NC
Average new home experience. Upon sale very limited and poor follow-up experience having to chase up, and chase up on outstanding issues and concerns. At times, I felt my concerns were not taken seriously... concerns related to a brand new home experience for very, very poor customer care and follow up experience. Landscaping around the house when I moved in was deplorable and still today 5 weeks later is no better off. The utilities together with Lennar wish not to take ownership of very poor landscaping, that has been heavily torn up. This should be replaced, as I paid for a brand new ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Nice House - But Features Misrepresented
- Anonymous
- Verified HomeBuyer
- November 08, 2022
- Wake Forest, NC
We really like our house overall. As with any large builder, we continue to find examples of shoddy workmanship and sloppy trim work. Our biggest issue was the fact we specifically asked about hardwoods on the entire first floor of the house and were told the house we were looking at would have hardwoods on the entire first floor. Upon flooring being installed carpet was placed in the guest bedroom, and the builder said that was the spec for the house. This is a small room and would have been a very simple and cheap fix for Lennar, but they simply do not care.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Need to have options when buying a house.
- Jay D.
- Verified HomeBuyer
- September 13, 2022
- Durham, NC
The house is ok. The obnoxious process of not offering people options in their homes has to change. For this reason alone, I would not buy from Lennar again.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Lennar - Follow up on service requests are slow and incomplete.
- Patrick Z.
- Verified HomeBuyer
- July 24, 2022
- Durham, NC
Follow up on service requests are slow and incomplete. Not what I expected from Lennar. Very disappointed
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Average quality
- Kiran S.
- Verified HomeBuyer
- June 16, 2022
- Apex, NC
Average quality build with many small issues. Only some of them are covered by warranty. Few things are not covered and they try to deny the quality issues as not covered, Make sure to question any quality issues ahead of closing and insist on addressing them before closing.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
The poor attention to detail in the trim work and painting.
- Anonymous
- Verified HomeBuyer
- January 22, 2022
- Durham, NC
you get what Lennar builds. No changes allowed. It's a tract development and they are putting them up as fast as they can sell them. For that reason, attention to detail is your responsibility. If you see something wrong point it out and don't quit until it is fixed. I've owned it for 3 months and am fixing the trim and have already experienced roof leaks.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Location
- Evelyn V.
- Verified HomeBuyer
- October 14, 2021
- Raleigh, NC
Building too fast craftmanship and the inside details not living up to the Lennar name. I was so excited about moving, I love the floor plan and the community just some major misses on the building standards and interior standards.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Seemingly too big to care
- James N.
- Verified HomeBuyer
- March 31, 2020
- Holly Springs, NC
I love my home, the layout, and functionality. What I do not appreciate is the poor finishing work. The paint, caulk and general finishing work is very poor. We had construction mgrs change and that coupled with the close our year-end for the builder made the process for the walk thru etc. challenging.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Disappointed to say the least
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Durham, NC
When looking for a new home, I specifically looked at homes built by Lennar because of your reputation for quality and design. My home and our neighborhood has been a big disappointment in quality to say the least. Clearly, quantity and time were the priority when building and I have been disappointed since the day I moved in. Crooked walls and windows, paint on the carpets, exposed carpet tacks, etc.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Greatly underwhelmed by Lennar
- Maria L.
- Verified HomeBuyer
- June 02, 2024
- Durham, NC
The materials used do not match the price point of the house. It’s across the entire neighborhood. From the house materials, to the inside, to the outside. Here is an example that is almost laughable. The sod they installed was found to be Bermuda grass that was over-seeded with Rye grass It looks awful to say it nicely. They tried to tell us it was because we allowed weeds to grow, multiple landscapers said they were wrong and trying to cover their tracks. They figured it out at some point because the newer houses have lovely Bermuda. Some are more unfortunate than me - their yard is half ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Lennar does not follow up
- Guy R.
- Verified HomeBuyer
- March 14, 2023
- Durham, NC
We have stayed home 3 times for scheduled repairs that nobody showed up for. Never was called to let us know. Since the last time nobody has called to reschedule the repair. Once Lennar receives your money watch out.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
OK OK .Get issues resolved before you move-in
- Anonymous
- Verified HomeBuyer
- June 27, 2022
- Wake Forest, NC
Overaall it is ok ok exprience. House has decent quality with no major issues. However, get every issue resovled before you move-in. Once you move-in, they say it's your responsbility. They did a poor job on lawn and now i have one side which is great and other side its just weed with in 3 weeks of move-in. they say it's my reseponsbility to ge the weed treated. I raised the concerned during the delivery about the dead pacthes and they said it's bermuda it will just grow back. it did not and now i have bunch of weed with in the 3 weeks of move-in. they really did a number on my lawn.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Lennar - Many issues were informed during our last meet up but they were
- Prashant P.
- Verified HomeBuyer
- May 17, 2022
- Raleigh, NC
Many issues were informed during our last meet up but they were no fixed when we moved in.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Lennar - Not enough attention to detail Calling about problems no follow
- Linda W.
- Verified HomeBuyer
- September 22, 2021
- Durham, NC
Not enough attention to detail Calling about problems no follow through.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
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