Lennar Reviews in Raleigh Durham Chapel Hill, NC

While we love our home, there were several things that did not impress us with Lennar. The project management was average, at best. In construction and project management, you run into delays, that is part of the job. The handling of and working around delays was not executed to a level we expected. This forced them to rush through our home in the final month of construction. Towards the end of our construction period, we learned that Lennar's fiscal year ended on November 30th and there were a certain number of homes that had to be completed. Lennar put their interests in front of the buyer and proceeded to rush through the home. This put a terribly sour taste in our mouth. Items that we brought to their attention in the 2nd month of construction were now being addressed and when addressed, the craftsmanship was incredibly poor and had to be redone. A week out from closing, we had close to 20 items that needed to be addressed. You would think a week would be enough to complete this. Over that timespan, I saw crews at our home on only two of those days. A day before closing, there were still 7-8 items remaining. Half of those being major. When we moved in, the floors were covered in glue, there were rusty nails and razor blades (!) scattered all over our yard, screens were incredibly bowed, and sinks were filthy. At best, I can give Lennar 3/5 stars. We paid close to a half million dollars for our home and for that price, I expected better craftmanship and project management. Luckily, their warranty process has been responsive, but our home has felt like a construction zone for the first month, as we have one or two people in here per week fixing and correcting things that should've been completed prior to closing. ... More

We were actually not looking to build when we moved to the area but thanks to shady moves by Zillow and the crazy market, our hand was forced. That said, our Lennar build offered a floor plan and options that we really liked for a reasonable price in an area where we are sure to make back the value plus. The options offered were nice and despite the delays we are comfortable in the space now. We're looking forward to the amenities (pool and playground) and being able to be more interactive with our neighbors here.

We are very disappointed with the lack of customer service we have encountered to date, as well as the quality of materials and craftsmanship of our home given the price we paid for it. Throughout the building process, we have pointed out several issues that needed to be addressed in a timely manner so as to prevent future delays, hassles and disruptions. The items were not taken care of then and now we are dealing with the hassle of taking care of them through warranty. It's very sad that the pandemic and "shortage of materials" were used as an excuse to coerce us to continue on with the buying process and not delay closing until the identified items mentioned above were properly corrected. Now it is the typical finger pointing and blame game. ... More

The quality of materials, craftsmanship and lack of choices makes this builder average. The salesmanship leaves you believing you will need getting a custom created too quality home. In reality it's average at best.

Lennar was great - setting clear expectations and delivered. Very helpful!

The help from the construction department which I had contact with every week and gave me a weekly update. Also after we closed the customer care department which reacted in a very timely matter to solve any issued that we had.

It’s a great experience going with lennar. Manager(linden) was so helpful and he explained each and everything. We are so happy with hima and lennar.

A good experience so far 2 months into living in this new townhome. I’ll update this in future if I can.

Loved the process of building our home and felt we were in great hands during the process. I want to thank Ashley Bread for his attention to detail during the build of our home.

Location and quality of construction

Hundreds of flaws that aren’t all corrected. You have to inspect your home extremely thoroughly and stay on them about repairs or they won’t get it done.

After allowing us to change lots and closing dates, our construction team consustantky kept us updated weekly with progress. Our new home orientation was terrific and post close has been awesome. All members of the Lennar team kept their word, every aspect was coordinated beautifully making our entire experience from beginning to end the best it could be, exceeding our expectations. Thank you!!

good experience and customer service

Lack of quality. Townhouse was not ready for homeowner inspection. Blue tape walk through was rough as there were tons of cosmetic issues and rep was stingy with the blue tape. Zero flexibility to add anything. Too worried about the bottom line to even put in pendent lights over the island.

The entire process from initial buying to final move in is smooth and fast . I like the process they did and I would like to recommend for my friends to buy Lennar home.

Our experience was great. It was very easy closing the home online. Very prompt on communication

Good buying experience for me

Lennar did not use the quality material and did not install enough studs to support the weight of the house. My kitchen area feels so shaky that I fear it might break some day - specially around the kitchen island area. I reached out to Lennar reps with the problem but all they offered is lip service. Not happy with the experience...

Lennar did respond to our issues systematically. Sometimes it was slow but it's good in general.

Lennar is trust worthy and they explained everything before our decision to buy house.

overall a good experiences would hope in future they would;d offer more options in each package

When I wasn’t sure how to get started in adding my smart home devices in the Ring app, he offered great assistance in removing those unreachable plastic tabs from the already installed Ring devices in the house.

They always responded quickly to my concerns and the did an excellent job

We truly enjoyed the entire home buying process with Lennar. Post closing has also been nothing but great. We have had excellent service for any issue that we’ve had.

I was wary of buying a house in this market because of previous negative experiences with other builders. The Lennar team completely changed my attitude for the better. From the initial appointment, I was given all the information needed to make a conscious decision. They were able to help me find a home in my budget with nearly everything on my wishlist and in the perfect location. Once building began, the project manager stayed on top of everything and kept me abreast when covid delayed the process (mostly materials). We only missed the initial closing date by a few weeks. Overall great experience each step of the way. I truly love my home and appreciate the Lennar Team for all their help! ... More