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Lennar Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About Lennar.

Read all 618 verified reviews from homeowners that built a new home with Lennar in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.9 out of 5 stars in Raleigh-Durham-Chapel Hill Area

618 Reviews in Raleigh-Durham-Chapel Hill Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Value 3.8

Responsiveness 3.9

Lennar in Raleigh-Durham-Chapel Hill Area

View Homes

Customer Reviews

Cheap materials

  • Anonymous
  • Verified HomeBuyer
  • April 12, 2024
  • Holly Springs, NC

I can see cracks already within a month. Cheap materials. How was not cleaned properly when I moved in.

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

average to below average construction

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Apex, NC

As a previous lennar home owner we know lenanr is very average in construction quality and materials. Finishing doesn’t look great, we can clearly see rifts in the baseboard, squeaky noises from the floors. Just that the location of this site is good and that’s the only reason we bought this property.otherwise nothing to be proud about. Lot size is a joke just 0.13 acres. The pace at which the house was built gave us a hint that the construction quality is questionable and true to that our doubts were proven correct.

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Lennar - Overall we like the house but it hasn’t been a great experience.

  • Jeannette S.
  • Verified HomeBuyer
  • August 23, 2022
  • Wake Forest, NC

Overall we like the house but it hasn’t been a great experience.

Total Score 3


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Quick! was not responsive to my questions

  • Jean C.
  • Verified HomeBuyer
  • June 15, 2022
  • Raleigh, NC

I paid $20,000.00 More then some of my neighbors for a premier lot . I cannot get out my screened in back door because of the extreme pitch . This lot is unusable as is. I cannot traverse this landscape at all .My 4 year old grandson opened the screened in backdoor and fell out rolling down the pitch and hitting his head on the Irion drain ! I ve spoken to several people from Lennar . All have not much to say expect this is the worst lot in here that they have seen to date and nothing has been done ,no one has a business card to give me no one from Lennar will give me there contact ...

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Wright

  • Sheridan W.
  • Verified HomeBuyer
  • July 09, 2019
  • Durham, NC

My back door is not working they war supposed to come back an paint what they fix an have no heard from anyone

Lennar responded:
Hi Sheridan, please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Home Purchase

  • Margot V.
  • Verified HomeBuyer
  • April 12, 2023
  • Raleigh, NC

Low rating due to poor experience with Lennar Mortgage.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Not sure if Lennar is after repeat customers

  • Anonymous
  • Verified HomeBuyer
  • June 06, 2024
  • Raleigh, NC

It does not seem like Lennar values repeat business and a loyal customer base. Service was awesome up until the sale happened and then it's a downhill. Even the person that did new home orientation was amazing during that meeting, said he all the great things you want to hear, and offered to be of assistance after the closing and even asked me to save his mobile phone number to provide advice down the road and so on - I contacted him five times after and crickets... Be careful with their crew and at the end of the day there's no value for words.

Lennar responded:
Good afternoon,

Thank you for taking the time to share your post closing experience with us. I’m sorry you aren’t satisfied with the way your requests have been handled.

If there are still any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Mrs RF

  • Anonymous
  • Verified HomeBuyer
  • February 20, 2024
  • Zebulon, NC

Our Loan officer did not update us about the interest Rate for 5 months.We received email fr Him the 1st time July 2023 and got the last email Dec 2023 that our interest needs to be locked in.We were not given choices for 5 months.I was not Happy about at all with Lennar.

Lennar responded:
Hi there, we apologize for causing you to to be unhappy with Lennar. If you need anything else with your new home, please reach out. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar builder ok, their mortgage company sucks and I cannot separate them from the experience

  • Karl G.
  • Verified HomeBuyer
  • April 12, 2023
  • Durham, NC

I literally got approved 1 hour before scheduled closing, A totally horrific experience and ridiculous as i had been approved for double the amount 4 months earlier

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - This is my third Lennar Home, the loan process is not that great.

  • Kishore C.
  • Verified HomeBuyer
  • March 29, 2022
  • Raleigh, NC

This is my third Lennar Home, the loan process is not that great. And the overall experience is satisfactory.

Lennar responded:
Hi Kishore, thank you for sharing this review. We are sorry to hear about your disappointing experience during the loan process. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 4

Value 2

Responsiveness 2

Safety concerns not addressed till today by land department

  • Natarajan M.
  • Verified HomeBuyer
  • July 30, 2019
  • Cary, NC

My property happens to be the end unit on the side of the busy road where cars come at 45 MPH. I have taken photographs highlighting the need of the fencing similar to the fencing adopted by neighbor communities in Amberley area who are on the same side of the busy road. I wrote a note to Lennar sales, Lennar land department.. still they are not addressed. Their say is, its not in the layout and cannot be actioned upon. I have been asking the sales team to direct me to someone on the land department to talk about my concerns, I have never been directed till today. It has been almost 4 ...

Lennar responded:
Hi Natarajan, thank you for sharing your comments about your street. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with the details and your location, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 1

Value 5

Responsiveness 1

Lennar - Craftmans ship is terrible.

  • Anonymous
  • Verified HomeBuyer
  • June 26, 2019
  • Wake Forest, NC

Craftmans ship is terrible. Trim used is cheap wood. Paint was terrible and all over our flooring.

Lennar responded:
Thank you for your comments about your home. Please send us a message at corporatecustomercare@lennar.com with any outstanding items and we will be happy to review and follow-up. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Value 2

Responsiveness 4

The process started off great..

  • Zakiya C.
  • Verified HomeBuyer
  • October 18, 2023
  • Raleigh, NC

The process started off great! Everyone was nice and the communication was excellent. Our closing date was pushed back three times due to permits building issues. Each new closing date we were promised everything would be ready to go by the new closing date and that was never the case. We were told all blue tape issues and the overall home would be done before we moved in and they were not. Even after we closed on the home there were still blue tape issues that had never been fixed so we have a list of work orders to submit.

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Lennar - Lack of attention to finishing details painting and sanding

  • Rebecca S.
  • Verified HomeBuyer
  • January 13, 2022
  • Durham, NC

Lack of attention to finishing details painting and sanding .. lots of caulking to cover discrepancies no sealing of showers and floors… buyers responsibility.

Total Score 2


Quality 2

Trustworthiness 4

Value 2

Responsiveness 3

Keeping promises on construction of amenity

  • Dean G.
  • Verified HomeBuyer
  • October 09, 2019
  • Durham, NC

When we purchased in October of 2018 we were told community amenity would be completed by November 2019. Now we are told that Lennar is negotiating to re-purchase the development company which they sold last October because new developer now says they will not complete community. Stalemate has been going on for at least three months. No date provided for amenity completion or even a commitment to build at this point. Unacceptable performance by Lennar.

Lennar responded:
Hi Dean, thank you for sharing your comments about the amenities construction in your community. Please email us at corporatecustomercare@lennar.com and we will follow up with the local team. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 2

Not So Good Builder Staff

  • Prem K.
  • Verified HomeBuyer
  • August 20, 2024
  • Apex, NC

The overall buying experience with Lennar very bad, you wont feel respected in their office. I could have responded them in different if i want back out for my purchase, but i liked the location Carolina Springs community. And later i was never interested to talk to them in any manner because of their behaviour. Construction manager is not even ready to do small changes while doing the construction even we are ready to pay for that. I felt their legal and construction teams are so worried on their quality of work that preventing them taking these kind of small works. I will recommend this ...

Lennar responded:
Thank you for sharing your sincere feedback. We sincerely apologize for not being able to accommodate your requests for changes during home construction. We hope that moving forward, you enjoy your home and create plenty of memorable experiences in it. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

money what we paid and what we get compare to other home is high

  • Anonymous
  • Verified HomeBuyer
  • January 03, 2023
  • Garner, NC

money what we paid and what we get compare to other home is high. seeing many service warrenty issues.

Lennar responded:
Hi , thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - bad closing experience with attorneys, mail box keys were incorrect,

  • Saravana P.
  • Verified HomeBuyer
  • July 19, 2022
  • Apex, NC

bad closing experience with attorneys, mail box keys were incorrect, build quality was sub-par

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Lack of planning with excavation and poor use of untrained work crews.

  • Katherine S.
  • Verified HomeBuyer
  • June 03, 2022
  • Raleigh, NC

When it rains rivers run next to and behind my duplex. Half of my yard is taken up with a mound you can barely walk up due to poor excavation. HOA will not answer our calls. Stephanie and Chris have been responsive. The mortgage process was over the top and painful.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Personnel very friendly and helpful.

  • Barbara H.
  • Verified HomeBuyer
  • September 07, 2021
  • Raleigh, NC

Personnel very friendly and helpful. Home materials used were inferior. Interior paint chalky, appliances installed incorrectly, sound of garage door opening and closing very loud, backyard grading nonexistent, sod crabgrass and weeds, much more...

Lennar responded:
Hi Barbara, thank you for your review. We are sorry to hear about the disappointment you have expressed regarding the finishes and workmanship in your new home. If there are any items that need attention, please reach out to us at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Delivery of house without cleaning

  • Rajendran R.
  • Verified HomeBuyer
  • November 11, 2024
  • Apex, NC

Multiple callout provided on Poor workmanship, Finally the Construction Manager, said that is the design of Lennar and they have seen the pattern in all houses. The design of structure is poor. On the day of closing , got the key and opened the door with lots of dreams, happiness and excitement, shattered into pieces looking at the with so much dirt. Called the construction manager, sales manager and they were not available. Latter received the call saying he personally check and house is clean. This is the quality Lennar provides.

Lennar responded:
Thank you for sharing your feedback with us, Rajendran. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with workmanship and cleanliness, especially on such an important ...

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

I doubt if I will ever own another Lennar property!

  • Anonymous
  • Verified HomeBuyer
  • June 19, 2024
  • Durham, NC

I bought an investment property recently from Lennar. Overall very bad experience, not worth the price I paid, I was talked into this by realtor was compensated on top of the regular commissions for selling a bunch of units over a weekend. They are allowing a huge chunk of the community for investors which is not ideal for the primary residents or investors. Their interest rates are really high and the overall experience with their lender was worse. They keep asking for same documents, very chaotic, confused all the time. Thoroughly disappointed with the whole process. Their sales, lender and ...

Lennar responded:
Thank you for taking the time to share your feedback. We are sorry to hear your purchasing experience did not meet your expectations. Moving forward, if there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 3

Over all a poor quality material was used.

  • Anonymous
  • Verified HomeBuyer
  • March 20, 2024
  • Durham, NC

The agents were adamant, just talking without any outcome. Over all not a good experience.

Lennar responded:
Hi there we apologize about your experience not being the best. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Not friendly and my way is highway attitude

  • Anonymous
  • Verified HomeBuyer
  • September 18, 2022
  • Durham, NC

Sales representative Mary Ann is the very rude and not responsive to address the question and refuse to meet in person despite repeated attempts. Home orientation session is rushed and don’t cover everything but expect the DocuSign be signed which makes it one way and not two way. Overall, Lennar do not have customer empathy as a service and not a satisfactory feeling. They are not trust worthy when reported the damage on delivery and don’t practice the code uniformly. I will not buy a home with Lennar next time

Lennar responded:
Hi, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the responsiveness of our sales and customer service team. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Quality of workmanship is POOR

  • Mark B.
  • Verified HomeBuyer
  • February 15, 2022
  • Durham, NC

Homes are built with little to no pride of workmanship, just slap the homes up as fast as possible and any mistakes are overlooked or covered up with putty and paint.

Lennar responded:
Hi Mark, thank you for taking time to share your review. We are sorry to hear about your disappointment in the workmanship for your new home. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2