Lennar Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Lennar.
Read all 625 verified reviews from homeowners that built a new home with Lennar in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
Cosmetically done poorly
- Melissa Pricilla P.
- Verified HomeBuyer
- April 18, 2023
- Garner, NC
While I enjoy my home, cosmetically, there was a poor job done on many things to cut corners.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Low quality materials and craftsmanship
- Anonymous
- Verified HomeBuyer
- February 14, 2023
- Wake Forest, NC
Problems every square inch of the house and yard.
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Not great
- Rose B.
- Verified HomeBuyer
- June 15, 2022
- Durham, NC
The back light in the patio doesn’t work. They never put the shutters that goes above the garage, still sitting in the garage in a box. Looks like the spill the light grey paint on my dark brown floors did a bad clean up and you can tell.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Nothing really
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Apex, NC
I would call mine a pleasant experience. There were a few things that were great, but overall it is a disappointment.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Poor craftsmanship
- Kristie K.
- Verified HomeBuyer
- January 12, 2022
- Wake Forest, NC
Hundreds of flaws that aren’t all corrected. You have to inspect your home extremely thoroughly and stay on them about repairs or they won’t get it done.
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Lack of quality
- Anonymous
- Verified HomeBuyer
- January 05, 2022
- Raleigh, NC
Lack of quality. Townhouse was not ready for homeowner inspection. Blue tape walk through was rough as there were tons of cosmetic issues and rep was stingy with the blue tape. Zero flexibility to add anything. Too worried about the bottom line to even put in pendent lights over the island.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
I would not pick Lennar to build my next home...
- Bikram G.
- Verified HomeBuyer
- January 04, 2022
- Apex, NC
Lennar did not use the quality material and did not install enough studs to support the weight of the house. My kitchen area feels so shaky that I fear it might break some day - specially around the kitchen island area. I reached out to Lennar reps with the problem but all they offered is lip service. Not happy with the experience...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Quite disappointing for a returning buyer
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Raleigh, NC
I went with Lennar thought I had few other options, based on my first home experience which was positive. This time the house got into series of repairs in first month. Now, I’m following up for reimbursement but the response is very slow
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Very very rude customer service and no one addresses any pending issues
- Anonymous
- Verified HomeBuyer
- July 11, 2019
- Holly Springs, NC
lots of electrical issues and when you call call center(customer service) they are rude and keep telling you that they are trying to reach out the contractor but since they are out in the field, its tough to get in touch with them. we have been in house for almost 5 months and still have issues pending since we moved in.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the level of service you have received. Please send a message to us at corporatecustomercare@lennar.com with the information about outstanding items, as well as the call center number you are reaching out to, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Cheap materials
- Anonymous
- Verified HomeBuyer
- April 12, 2024
- Holly Springs, NC
I can see cracks already within a month. Cheap materials. How was not cleaned properly when I moved in.
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
average to below average construction
- Anonymous
- Verified HomeBuyer
- February 13, 2024
- Apex, NC
As a previous lennar home owner we know lenanr is very average in construction quality and materials. Finishing doesn’t look great, we can clearly see rifts in the baseboard, squeaky noises from the floors. Just that the location of this site is good and that’s the only reason we bought this property.otherwise nothing to be proud about. Lot size is a joke just 0.13 acres. The pace at which the house was built gave us a hint that the construction quality is questionable and true to that our doubts were proven correct.
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Lennar - Overall we like the house but it hasn’t been a great experience.
- Jeannette S.
- Verified HomeBuyer
- August 23, 2022
- Wake Forest, NC
Overall we like the house but it hasn’t been a great experience.
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Quick! was not responsive to my questions
- Jean C.
- Verified HomeBuyer
- June 15, 2022
- Raleigh, NC
I paid $20,000.00 More then some of my neighbors for a premier lot . I cannot get out my screened in back door because of the extreme pitch . This lot is unusable as is. I cannot traverse this landscape at all .My 4 year old grandson opened the screened in backdoor and fell out rolling down the pitch and hitting his head on the Irion drain ! I ve spoken to several people from Lennar . All have not much to say expect this is the worst lot in here that they have seen to date and nothing has been done ,no one has a business card to give me no one from Lennar will give me there contact ...
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Wright
- Sheridan W.
- Verified HomeBuyer
- July 09, 2019
- Durham, NC
My back door is not working they war supposed to come back an paint what they fix an have no heard from anyone
Lennar responded:
Hi Sheridan, please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Home Purchase
- Margot V.
- Verified HomeBuyer
- April 12, 2023
- Raleigh, NC
Low rating due to poor experience with Lennar Mortgage.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Not sure if Lennar is after repeat customers
- Anonymous
- Verified HomeBuyer
- June 06, 2024
- Raleigh, NC
It does not seem like Lennar values repeat business and a loyal customer base. Service was awesome up until the sale happened and then it's a downhill. Even the person that did new home orientation was amazing during that meeting, said he all the great things you want to hear, and offered to be of assistance after the closing and even asked me to save his mobile phone number to provide advice down the road and so on - I contacted him five times after and crickets... Be careful with their crew and at the end of the day there's no value for words.
Lennar responded:
Good afternoon,
Thank you for taking the time to share your post closing experience with us. I’m sorry you aren’t satisfied with the way your requests have been handled.
If there are still any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Mrs RF
- Anonymous
- Verified HomeBuyer
- February 20, 2024
- Zebulon, NC
Our Loan officer did not update us about the interest Rate for 5 months.We received email fr Him the 1st time July 2023 and got the last email Dec 2023 that our interest needs to be locked in.We were not given choices for 5 months.I was not Happy about at all with Lennar.
Lennar responded:
Hi there, we apologize for causing you to to be unhappy with Lennar. If you need anything else with your new home, please reach out. -Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar builder ok, their mortgage company sucks and I cannot separate them from the experience
- Karl G.
- Verified HomeBuyer
- April 12, 2023
- Durham, NC
I literally got approved 1 hour before scheduled closing, A totally horrific experience and ridiculous as i had been approved for double the amount 4 months earlier
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - This is my third Lennar Home, the loan process is not that great.
- Kishore C.
- Verified HomeBuyer
- March 29, 2022
- Raleigh, NC
This is my third Lennar Home, the loan process is not that great. And the overall experience is satisfactory.
Lennar responded:
Hi Kishore, thank you for sharing this review. We are sorry to hear about your disappointing experience during the loan process. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 4
Value 2
Responsiveness 2
Safety concerns not addressed till today by land department
- Natarajan M.
- Verified HomeBuyer
- July 30, 2019
- Cary, NC
My property happens to be the end unit on the side of the busy road where cars come at 45 MPH. I have taken photographs highlighting the need of the fencing similar to the fencing adopted by neighbor communities in Amberley area who are on the same side of the busy road. I wrote a note to Lennar sales, Lennar land department.. still they are not addressed. Their say is, its not in the layout and cannot be actioned upon. I have been asking the sales team to direct me to someone on the land department to talk about my concerns, I have never been directed till today. It has been almost 4 ...
Lennar responded:
Hi Natarajan, thank you for sharing your comments about your street. We are sorry to hear about the difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com with the details and your location, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 5
Trustworthiness 1
Value 5
Responsiveness 1
Lennar - Craftmans ship is terrible.
- Anonymous
- Verified HomeBuyer
- June 26, 2019
- Wake Forest, NC
Craftmans ship is terrible. Trim used is cheap wood. Paint was terrible and all over our flooring.
Lennar responded:
Thank you for your comments about your home. Please send us a message at corporatecustomercare@lennar.com with any outstanding items and we will be happy to review and follow-up. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Value 2
Responsiveness 4
The process started off great..
- Zakiya C.
- Verified HomeBuyer
- October 18, 2023
- Raleigh, NC
The process started off great! Everyone was nice and the communication was excellent. Our closing date was pushed back three times due to permits building issues. Each new closing date we were promised everything would be ready to go by the new closing date and that was never the case. We were told all blue tape issues and the overall home would be done before we moved in and they were not. Even after we closed on the home there were still blue tape issues that had never been fixed so we have a list of work orders to submit.
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 3
Lennar - Lack of attention to finishing details painting and sanding
- Rebecca S.
- Verified HomeBuyer
- January 13, 2022
- Durham, NC
Lack of attention to finishing details painting and sanding .. lots of caulking to cover discrepancies no sealing of showers and floors… buyers responsibility.
Total Score 2
Quality 2
Trustworthiness 4
Value 2
Responsiveness 3
Keeping promises on construction of amenity
- Dean G.
- Verified HomeBuyer
- October 09, 2019
- Durham, NC
When we purchased in October of 2018 we were told community amenity would be completed by November 2019. Now we are told that Lennar is negotiating to re-purchase the development company which they sold last October because new developer now says they will not complete community. Stalemate has been going on for at least three months. No date provided for amenity completion or even a commitment to build at this point. Unacceptable performance by Lennar.
Lennar responded:
Hi Dean, thank you for sharing your comments about the amenities construction in your community. Please email us at corporatecustomercare@lennar.com and we will follow up with the local team. – Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 2
Not So Good Builder Staff
- Prem K.
- Verified HomeBuyer
- August 20, 2024
- Apex, NC
The overall buying experience with Lennar very bad, you wont feel respected in their office. I could have responded them in different if i want back out for my purchase, but i liked the location Carolina Springs community. And later i was never interested to talk to them in any manner because of their behaviour. Construction manager is not even ready to do small changes while doing the construction even we are ready to pay for that. I felt their legal and construction teams are so worried on their quality of work that preventing them taking these kind of small works. I will recommend this ...
Lennar responded:
Thank you for sharing your sincere feedback. We sincerely apologize for not being able to accommodate your requests for changes during home construction. We hope that moving forward, you enjoy your home and create plenty of memorable experiences in it. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 3
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