Lennar Reviews in Raleigh Durham Chapel Hill, NC

Overall good value for money spent

Lennar could do better. In an effort to push out as many homes as possible, they missed the mark on quality and service. It’s unfortunate because it could be a great value, and many of the people involved want to provide a better product and experience.

The building process revealed many problems that came up - some still exist and can not be corrected .

The structure and neighbors are great. The process with the mortgage loan by Eagle was not good. Communications with the sales staff after signing the agreement to purchase essentially disappeared. Transparency from the corporate group is/was questionable regarding the status of the overall property transactions. Getting a straight answer regarding an estimated completion date for the amenities center continues to be a challenge.

The granite counter in the kitchen appears to be of second quality with chips along the edges and even in the center, it lacks that rich, smooth feel usually found on good quality granite. The kitchen and vanity cabinet doors were not properly adjusting banging into walls and other cabinets. A tremendous amount of drywall debris and dust in brand new duct work being sucked into the air handler in the attic and blown throughout the vents of the home. Cracks in cement driveway going from one side all the way over to the other side, sealed and then painted so as not to be noticed but instead it makes it even more noticeable. EVP flooring that is nothing more than cheap linoleum that dents and chips so easy that you become afraid to even walk on it and we never wear shoes indoors. Wood handrails get stained but then are not properly sealed leaving them very rough to the touch. I could go on but I think that you get the message. You need to be a mountain goat to mow the yard, when we picked our lot it was at the very beginning all of the land was gently sloping. Now they are terrible lots. Also the homes in this community seems to be all variations of blue/grey....it's like living in a housing project for section 8 occupancy. ... More

The inside paint job was poor. There are streaks & drips. Looks like it only has one coat of paint.

Overall experience has been below average.

Poor quality control of subcontractors. However, when the home owner identifies problems, they are quickly repaired.

Overall, very pleased with the total purchasing, building, and move-in support processes. We were a little disappointed in the inability to make "minor" changes to the building plan months prior to construction actually starting. Not real pleased with the way the property was final graded. The degree of slope and the drainage between the houses causes standing water/mud. Also, much of the foundation concrete slab is exposed with the slope starting immediately next to the house.

Punch List items not corrected at move in - couple were never addressed - had to fix myself. Sales team was awesome but construction manager not responsive to problems.

What can I say, it's new construction by a national builder that has to build quickly and cheaply. They boast their energy efficiency but use a construction grade electric hot water heater and there's no additional insulation in the attic. Cabinets are already chipping and we've only been here 5 months.

Before purchasing, I was made to feel important. The day after closing, major water issues surfaced. From that point, I no longer felt important to Lennar. It took 20 days for the water issue to be fixed. I was not compensated for being displaced during that time. My time nor delayed moving plans were not considered at all. My first month mortgage was not prorated. As a first time homebuyer, it was awful and traumatic! It was a nightmare! I closed on March 1st, and, I'm still awaiting a reply from Lennar management. Lennar has yet to rise to the occasion and make this situation right. At this point, I would not recommend Lennar. ... More

The sales team at my subdivision was wonderful. However, the building process and the quality of my home is not worth the price point. I had to spend more money to correct cracked floors, a broken truss and framing that included “organic growth” that the builder said wasn’t mold. I have barely been in my home 60days and it’s clear that there was no attention given to detail. The ceilings are already separating from crown molding, walls separating from baseboards, issues pointed out at the final walk-through have reappeared.and window sills separating. In my mind, some of that is to be expected within six months to a year, but less than three months? For the price point, the craftsmanship is disappointing to say the least. ... More

Overall construction is good but there are a few like Landscaping, and final cleaning which were worst. Things that are blue-tapped for repair are also not addressed before closing.

Overall quality is OK, but we had some bad experience with HVAC Furnace keep on troubling after closing and delivered bad quality of Landscaping while closing the home, no proper caring of the Landscaping by Lennar homes, and also observed some electrical ceiling lights design issues, even not addressed by Lennar, Lennar team is responding well before closing, once closed your home, construction team is not that much of responsiveness with home buyer. so i had mixed feeling of home buying experience with Lennar. Thanks!

My house was delivered with front lock not work. And the manager was not friendly to work with.

I am happy with the quality of the home. If lennar finishes swimming pool, children's play ground, and other amenities listed asap- I think it will be really helpful for us. Thank you

The materials used do not match the price point of the house. It’s across the entire neighborhood. From the house materials, to the inside, to the outside. Here is an example that is almost laughable. The sod they installed was found to be Bermuda grass that was over-seeded with Rye grass It looks awful to say it nicely. They tried to tell us it was because we allowed weeds to grow, multiple landscapers said they were wrong and trying to cover their tracks. They figured it out at some point because the newer houses have lovely Bermuda. Some are more unfortunate than me - their yard is half over-seeded rye and have nice Bermuda. It is laughable (I have to laugh or I’ll cry) I’m surprised they allow people to tour our neighborhood. Another example - the corner cabinet shelves are too big for the space. They literally cannot sit on the holders correctly. The manager “fixed” it by taking a holder out and HITTING the cabinet into place. I can’t move them… Ugh, the paint job around the house. I just can’t keep going - the stories are too long and seem unbelievable. ... More

The sales process was great, and the person helping me handle the paperwork was responsive. The Lennar insurance team is terrible in that you have to chase them down for them to do their job, and even then, they don't do a good job at following through the whole process and ensuring your policy is in effect. They blame their system and customers for emails not being sent. The workmanship is terrible, and the place is filthy. Construction workers have no respect for the property, and you need to spend hours and close to a thousand dollars cleaning the place and shampooing the carpet. The walls are not aligned correctly, and the doors don't provide a seal. The floors are also not leveled, and the problem is hidden by laying over carpet. I'm lucky to get 20 years out of a Lennar home when they are supposed to last 100 years. ... More

Beware of the quality of work done! Lennar just contract everything to third parties. Quality depends on the mercy of third party contractors workmanship. When you leisurely inspect yourself you will find several issues/problems. I would avoid Lennar given a chance!

The quality of construction is not as expected and the customer care reps/ their contractors tries to escape fixes.

Average new home experience. Upon sale very limited and poor follow-up experience having to chase up, and chase up on outstanding issues and concerns. At times, I felt my concerns were not taken seriously... concerns related to a brand new home experience for very, very poor customer care and follow up experience. Landscaping around the house when I moved in was deplorable and still today 5 weeks later is no better off. The utilities together with Lennar wish not to take ownership of very poor landscaping, that has been heavily torn up. This should be replaced, as I paid for a brand new home with brand new grass / sod and ready state landscaping. I am still dealing with Lennar to address these issues. ... More

GE cooktop is one worst appliance, despite of poor reviews , lennar went ahead and installed it, the knobs are made of plastic and it's hazardous. Paint work is poor, weird sounds from ovens and AC filters(ghost sounds).

While I enjoy my home, cosmetically, there was a poor job done on many things to cut corners.

We have stayed home 3 times for scheduled repairs that nobody showed up for. Never was called to let us know. Since the last time nobody has called to reschedule the repair. Once Lennar receives your money watch out.