Lennar Reviews in Raleigh Durham Chapel Hill, NC

In the seven weeks since closing, have had an electrician in the home three times fixing an obvious mis-wiring issue (no lights can come on in one room unless lights on in another room) and two electrical boxes that were backyard-rigged with no to code. Have also had support out to fix the water heater, fix property drainage issues, for windows that needed fixing, and still waiting on doors to be fixed (on a month long waiting list). Additionally, one section of the irrigation system was installed without sprinkler heads, and that issue I've been promised would be fixed three times, but... Other issues I've found that I've not yet submitted for warranty repair: Front door doesn't seal (can see daylight through >1/4" gaps), more than thirty nail pops (so far), and one full wall that has significant waves in it plus an obvious sloppy repair on the bottom of it that looks like something heavy hit and broke through the wall and was hastily repaired. Not my first new build. I expect some issues with a new build, but...the quality Lennar put forward here is terrible. On the bright side, Lennar support and our project manager are incredibly nice people. ... More

Unfortunately, the items that we pointed out through out our building process were not addressed and then during our NHO and final walk thru all items were still not addressed and now we are 45 days since closing and we are still having to work thru these issues. Overall the quality of the contractors you contract with is below subpar and the fit and finish on the house is just not good. We would not recommend Lennar to our friends and family.

Lack of communication and make sure you get a thorough inspection of the property.

I've only been living in the new home just 4 months, and I have had many issues. My front door is coming apart because the weather strips fell part causing the hot air to suck in. I called customer support and I was told that's I use the door too much so that's why the weather strips are falling off. I've only been living in the new home for four months and I shouldn't have to deal with those issues. I have had to get the kitchen cabinet repaired, the vinyl floor had to be repaired...so many issues. The quality of materials are super cheap. The dishwasher and the oven are the only items I haven't had to submit any service request for. The builder simply use cheap materials. ... More

To begin with, we picked the house and lot so not a spec home. We were told we had time to add options so the day after signing we asked to add a laundry sink but was told we were too late for this request. Same thing for laundry cabinets! I blame this on the on-site agent giving wrong info. Apparently once you sign, you can’t make any changes so know what you want beforehand. Our house had a roof and almost to drywall before we had a single meeting with construction manager. I made them pause until we had a predrywall inspection done. It was given to the construction manager right afterwards and we asked to confirm receipt. A week later we have drywall now. So after MANY calls, emails, texts, he finally said he “completed” all the items on the report. Come to find out 2 months later, he admitted he never did anything with the report. Lennar’s way of fixing this situation was to give us our money back for the inspection. This did not make the displaced trusses or framing issues right!! After the final inspection, he said he would take care of everything on that report. We get to a week before closing and none of it was done so he had to delay our celebration meeting to 3 days before closing, which still a ton of items to be fixed. He asked if we were going to do a final walk which originally we did not have time for before closing but glad we made time because he did nothing on the list at that point. They scrambled to get them done before we recorded but did not. In hindsight we should have delayed closing!! He was the worst project manager and took zero ownership for his mistakes. Not sure how he still has a job!! Once we finally moved in, we found out our microwave did not work. Lights came on and seemed like it worked until you tried to heat something up. They made us go through appliance company to get fixed instead of taking care of it themselves. So for 2 months we did not have a working microwave. In short, I think a different construction manager would have made this experience better but Lennar should have taken some responsibility for his mistakes as he is an employee and representative of Lennar. ... More

Several open issues during and after construction. Materials and fixtures used are of poor quality. Landscaping is a joke. All contractors completing warranty work should be closely supervised for a favorable outcome. They love to cut corners and just get by. The reason it wasn't done right the first time was due to lack of supervision and quality control. Insulation is falling out of the attic and into our guest room closet through the light fixture every time the closet door is opened or closed. Patio door is crooked and none of the appliances were level. The garage door was improperly installed and had to be redone. Interior paint job leaves a lot to be desired. ... More

Poor workmanship - the wall is bowed in the bonus suite - was told that “it is what it is”

Construction manager's attitude was rude from the beginning stages of construction phase. He never responded properly when we raised any issue with the construction. The sales team person accuses the home buyer as liar if we bring any issues we face with construction team or customer care team to his notice. Basically no one helps home owner instead point fingers at them for raising any issue.

They were extremely friendly and promised the world until the documents were signed and we were under contract. We were lied to about what was available in the area. The person who we had for the lending portion was evasive and rude when we asked questions. I wouldn’t recommend them to anyone. They ruined the new buying experience and we had to dig deep to be happy after all the struggles. Luckily for us, our neighbors seem to be friendly so there is our silver lining.

Many defects found from day 1 with majority are related to flooring, finishing and garage concrete slope issues which are not identified and given an option to blue tape to us at the time of orientation. Customer service has mentioned that some of them are supposed to be identified before closing and are handled as per the warranty terms. I wish the construction quality is better.

The quality of the house is very very low. It was my second home purchase and found very low quality material and definitely used unprofessional labor to construct these houses. During my orientation I put correction items, but guess how much additional correctional items they added. It was so frustrating dealing with all these and pushing further out to correct and looks like they will never get done. They missed a lot of items to install in the house. PAINTS ALL OVER CARPET, DOOR KNOB, Tiles, vent hood,

There are too many issues to mention, so I’ll name a few. First we signed in August 2018 for a “quick move in” and was told it should be completed end of October or mid November. Delay after delay. We finally closed February 28, 2019 and there were still some things not finished. There were a lot of careless mistakes, poor paint job, issues with things, paint on floor, bathtub and light fixtures, yard was not leveled as they said it would be - there was a big hill in the backyard that wasn’t there when we signed to buy the house and we asked many times for them to level it and they refused. They got very ugly and pretty called myself and my other 2 neighbors with the same problem liars. ... More

In side Drywall filling is worse, we can able to hear the fan noise in bathroom from the attic. Even if the exhaust fan is on in any bathroom, we can able to hear the noice in Sittings area or in the Kitchen. Our Rented Apartment is much better in terms of privacy( we cannot hear the people chatting voice from one Bedroom to another.) I have asked the same with construction manager and he skipped to answer on this issue. Over, my experience with Lenner is worse.

I feel may be they were bias with me, may be on purpose because I asked for things they had on contract but were not delivering and were finding excuses, some homeowner says they got lots of thing as add on to their house, but I got nothing. well construction manager was so rude that he does not want to fix visible dent on garage floor, then paint issues and even had provided wrong paint code and when I did touch up with that paint code it does not match the wall paint they had painted, exact paint is not available within 40 miles of Garner NC, and they don't give sample to homeowner for touch ups. finance team will lure you by saying they give 5k or 10k towards closing cost if you finance with them, but actually they just want to get that money back to their own finance company account in the name of buying point. as the lower rate is already available outside but due to that 5k or 10k offer you get in their trap. there is no escalation process, like I literally have to google to find some contacts to escalate the matter and the horrible part is that nobody called or talked to understand all the concern. must say there are other builders doing really great as I had seen some other friends getting best in class house as well as service from entire team. Lennar does not care to even talk to customer, at-least for me they were not. other homeowner in my same community says they took care of all the issues and gave them extra appliances and fixed few things on curtsey but for me they discriminated and were bias . ... More

We moved in to the house 3 months back and the drive way concrete had multiple wide cracks, when approached with the problem, the builder is not ready to fix because the external concrete is not covered in the warranty items. So we are not happy with the response.

When we first met RJ, the sales rep, in November, he told us that the prices had been reduced considerably because Lennar needed to sell all of their inventory by the end of December 2023, in order to be able to build new homes in Franklinton. He lead me to believe that the prices would go back up in the new year and that these prices were almost “too good to be true.” This caused “the fear of missing out” within me, so I was compelled to sell my home on Opendoor (the only way Lennar accepts contingencies), for a $30-40K loss. That would have been fine if the Lennar homes truly had been cut as RJ mentioned, but now in 2024 all the new homes in this community are being listed for roughly the same prices they were being sold for in November – December, causing me to question the trustworthiness of RJ’s information. Had I known that, I would not have sold my house on Opendoor, but would have sold it on the market and waited to buy one of the new homes in this community in 2024. I feel that this was a shady sales tactic, and your sales reps should not give misleading information to induce the fear of missing out. We like our home, but don’t love Lennar because of this experience and would probably not recommend you to our friends and family. ... More

The agent who sold the house to me miss-led me.

Customer service, agent, contractor and response from the team was very bad. This is not our first home buying. When compared to others we had a bad experience here.

DO NOT USE LENNAR MORTGAGE. THEY HAVE DECEPTIVE PRACTICES AND EXCERSISE DISCRIMINATORY LENDING PRACTICES. YOU WILL FILE A COPLAINT AGAINST THEM LIKE I WILL BE DOING.!! BEWARE!

Overall experience was good, their correspondence was amazing, frequent updates on progress and closing was smooth. Meeting with a contractor and walkthrough was amazing. Build quality is average. Lennar Quality check person who was appointed during blue tape inspection was very unprofessional and rude, he was behaving as if Lennar has given home for free as a charity and any question or quality issue we raised kind of agitated him personally. I am sure this is one of employee but that experience was very unpleasant to the point I wanted to just leave deposit and not proceed with purchase. ... More

Staff was not the most friendly or responsive Missed drywall inspection

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to this. They changed the closing date by 2 months, when we asked to advance the date by one day, they did not agree. It was very frustrating dealing with them. When it comes to the quality of the build, workmanship, or the materials used, we opened around 8 tickets in one month. That should tell you something. The only saving grace is that the warranty team is very efficient in addressing the multiple support tickets that we opened. We are not sure how many more we will open in the next 11 months. ... More

Unfortunately my buying experience wasn’t a smooth or pleasant one. The home itself is nice but the workmanship left much to be desired. Sloppy work had to be pointed out versus the workers recognizing their sloppy work and correcting it on the spot. The construction manager was awful. He did not communicate well with myself or the realtor; he failed to keep us in the loop of key milestones. When it came time for addressing issues my home inspector reported, it was always a challenge to get the issue rectified. It was one excuse after another. There was a point where the workers covered up an area that my inspector was going to reinspect once the repairs were done. As a result the area could not be inspected again. That was one instance of shady behavior. The sales people failed to step in at the very beginning when we had concerns. Once the contract was signed there was no reason for them to do anything else. My concern now is lack of street lighting anywhere near my home. It’s pitch black on my street and that is a safety/security concern especially bc I live alone. No one is able to provide answers on if and when a street light will be installed in my area of the neighborhood. I would love for someone to take my concern seriously and provide me with answers. ... More

My wife and I had possibly the worst experience buying a house through Lennar. Not only did Lennar ruin our first home buying experience, but we are still finding things around our brand new house that constantly need fixes. First off, when we purchased our house, back in March 2019, we purposely bought a house that was not going to be ready until March 2020. Pamela and Derrick had both told us that our house was going to be completed around March 2020, it might even be later. We were completely okay with that. Well, a few months go by and I get a call from Derrick telling us that the house will be completed sooner than expected. I asked when and he said probably January 2020. That was still doable... We weren't thrilled but weren't upset. Then my wife had a meeting with Pamela and our construction manager in September/October 2019 and they told us it's going to be finished November 2019. We said that's not okay, that we are still in a lease with our apartment, weren't financially ready and we had recently found out my wife was pregnant. We told them to push it back to January if possible and Pamela said, "We can't do that because we need to close this house before the end of the year for our numbers." I don't care about Lennar's numbers. I cared about having to pay money to break our apartment lease, not putting as much down on our house because it was sooner than expected, and dealing with the stress of finding out we're going to be new parents. The whole process was TERRIBLE and I've already been telling family and friends about Lennar's customer service. Not only did we go through that, but we are also experiencing issues around the house already. We hear a LOUD knocking whenever anyone takes a shower, our garbage disposal stopped working, our grout wasn't applied correctly in our shower, (A guy came and looked at it and said whoever applied this did a terrible job) our stairs do NOT match our floors in our house, and a window upstairs was not sealed correctly. It's been very very frustrating and I wish I could move out of this house already. ... More

Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.