Lennar Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Lennar.
Read all 615 verified reviews from homeowners that built a new home with Lennar in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
Worst Experience
- Vijendra S.
- Verified HomeBuyer
- January 17, 2023
- Fuquay Varina, NC
I don't want to give a single star to Lennar. My home buying experience with Lennar is my worst and biggest mistake of my life and i'll not recommend to my friends and colleagues to buy a home specifically from Lennar.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
WILL NOT RECOMMEND
- Cheliz T.
- Verified HomeBuyer
- December 12, 2022
- Durham, NC
Will not recommend Lennar to anyone
Lennar responded:
Good afternoon Cheliz, and thank you for your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quality issues
- Ajay A.
- Verified HomeBuyer
- November 16, 2022
- Fuquay Varina, NC
1)construction manger ryan Lenner Geneva one the worst manger I haven’t seen .the way he talk not even respect to costumers treated as a labor 2) if we show the mistake and show an other properties with same plan then also he will accept ..simple ignore the issue. 3)management : price are drop next day after closing and they are decrease the property values they not even respond to email . Simply ignore it 4)landscaping is not done properly ,if we ask and send email they will not respond it . 5)cheap plant they keep as Lamdscaping plant compare Neibhours 6)end of yard they not ...
Lennar responded:
Hi Ajay and thank you for your comments. We want to apologize for the lack of satisfaction you have experienced and outlined above due to quality issues and responsiveness of the customer care team. For any outstanding items that you feel we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst mistake I ever made was buying this stupid house
- Linda S.
- Verified HomeBuyer
- August 13, 2022
- Raleigh, NC
Worst mistake ever: - Windows that don’t work - Cracks in garage and wall damage behind gutter - Missing downspout on other side of driveway - flimsy doors and locks - Downspout that wasn’t installed in correct location with no splash block - Screwed up sidewalk with cracks - Outdoor spigot that seems to have an internal leak - Mystery water marks on exterior concrete wall -Nail pops - Mystery blue ink on shower floor - non-working sprinklers - water tank in attic, heater in attic (why such an inaccessible location?) -non-existent customer service and banker’s hours - no mail boxes at ...
Lennar responded:
Hi Linda, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience, cero effort from sales team to support home buying process.
- Juan R.
- Verified HomeBuyer
- August 01, 2022
- Apex, NC
Our family's experience with Lennar, unfortunately, has been TERRIBLE. Lennar has completely ridden a hot market wave to take advantage of buyers and gotten away with poor quality finishing and broken promises. The home buying experience. We bought a home in Apex that was completed and closed almost 6 months after original closing date. When talking to the sales team given all the implications this delay had on our family, instead of listening, acknowledging impact of the delay, they took cero responsibility and blamed suppliers for their broken commitments. And yes, we understand the ...
Lennar responded:
Hello Juan, and thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during your home-building and closing process. We are sorry too, for any quality issues that might have not met your expectations. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible Experience
- Leah M.
- Verified HomeBuyer
- May 10, 2022
- Durham, NC
I would never buy from Lennar Again, horrible experience especially the Customer Service! No quality whats so ever.
Lennar responded:
Hi Leah, thank you for this review. We are sorry to hear about your poor experience and lack of service you have been provided. If there is anything we can do to help, please do not hesitate to reach out to our team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Delayed closing, poor quality work
- Maryum A.
- Verified HomeBuyer
- April 26, 2022
- Fuquay Varina, NC
i had the worst possible homebuying experience. this is our first house and lennar shattered all our dreams of having a quality home that we dreamt of for years. First off, our house was not even ready to be walked in by NHO. Our inspector pointed out major structural issues, roofing issues, cosmetic issues, you name it, before NHO, most of which were not taken care of in time, falsely claimed to have been fixed + their sloppiness delayed our closing. They did not even take ownership of their faults. They even removed some blue taped items without taking care of them. When we moved in the ...
Lennar responded:
Hi Maryum, thank you for sharing this detailed review. We want to apologize for the lack of attention to detail and follow up you have received regarding the final construction of your home. If you have any items in which we could assist, please send us an email with any details you can provide at corporatecustomercare@lennar.com, so our team can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
House was not finished when we closed
- Deborah H.
- Verified HomeBuyer
- February 22, 2022
- Durham, NC
House was not finished when we closed My contact person didn't even bother to contact me. He was on vacation. They did come back after we moved it but there are still many thing that could have been a lot better like all of the digs and dents in the moding and trim and window sills. I also am trying to figure out the whole smarh home thing and get the house balance for tempeuater. It is taking over a week for customer care to call back and they call the wrong number. I don't even know how to get help now.
Lennar responded:
Hi Deborah, thank you for this review. We are sorry to hear about the state of your home after closing and the lack of follow up provided for the outstanding items. If you have any issues that remain incomplete, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The process was not at all transparent.
- Anonymous
- Verified HomeBuyer
- January 14, 2022
- Fuquay Varina, NC
Quality is questionable.They are charging huge money for average or less than average quality. The appraisal of the home is another big issue.If you are unlucky you are ending up paying 50k more for exactly same house booked on exact same day!!All in all no transparency!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed in the lack of Customer Service, Quality, and Craftsmanship of our Lennar home
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Fuquay Varina, NC
We are very disappointed with the lack of customer service we have encountered to date, as well as the quality of materials and craftsmanship of our home given the price we paid for it. Throughout the building process, we have pointed out several issues that needed to be addressed in a timely manner so as to prevent future delays, hassles and disruptions. The items were not taken care of then and now we are dealing with the hassle of taking care of them through warranty. It's very sad that the pandemic and "shortage of materials" were used as an excuse to coerce us to continue on with the ...
Lennar responded:
Hello, thank you for leaving your review. We want to apologize for poor customer service and lack of communication. We are sorry to hear of the long delays you have experienced. If there are outstanding items we may assist with or provide follow-up, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied New Home Buyer
- Jasmyn A.
- Verified HomeBuyer
- April 07, 2021
- Wake Forest, NC
The quality of the home appears to be great on the surface, however after less than 2 months in the home, things started to fall apart. Cracks started to appear on the walls and ceilings. We can also see all of the lines coming from wood planks in the ceiling and on the walls. They also didnt sod the entire backyard and put pine straw in the non-sodded area, stating that "grass will have trouble growing there". However, we hired a landscaper and was told differently. The tubs and showers had scratches and yellow paint spots all over them. It looks like they used the cheapest materials that ...
Lennar responded:
Hi Jasmyn, thank you for taking the time to leave a review of your experience. We apologize for the issues you have expressed regarding the quality of your new home. If there are any items requiring attention, please send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar is the worst builder
- Karen D.
- Verified HomeBuyer
- May 05, 2020
- Durham, NC
I have nothing but poor things to say about Lennar and I would tell people to NEVER purchase a Lennar home. The quality of workmanship and Material is below grade the house is way overpriced for the quality and products used in the home. There is zero trustworthiness, they have the worst sales people and construction people and they don't respond at all to any issues during the building process. They deserve much less than a 1.
Lennar responded:
Hi Karen, thank you for taking time to share your feedback. We are sorry for any difficulties and disappointments you have experienced. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad
- Anonymous
- Verified HomeBuyer
- April 07, 2020
- Cary, NC
I wouldn’t recommend this builder.
Lennar responded:
Hi, thank you for taking time to leave a review. Please send us a note with any items you would like addressed at corporatecustomercare@lennar.com, so we can follow-up. Thank you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyers Remorse
- Felecia P.
- Verified HomeBuyer
- March 31, 2020
- Raleigh, NC
I purchased my home as is with 3 months left on the structural warranty but Lennar has denied every warranty claim. Bent metal roofing, missing chaulking around windows and siding, and squeeky subfloors in a 2 year old home are the unsatisfactory workmanship that Lennar refused to repair.
Lennar responded:
Hi Felecia, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor experience
- Viktoriya T.
- Verified HomeBuyer
- April 11, 2021
- Raleigh, NC
Very poor experience! Big, arrogant builder, has no interest in the customer, you are just a little number.
Lennar responded:
Hi Viktoriya, thank you for sharing your review. We would like to apologize for any disappointments you have experienced during your new home purchase. If there are any outstanding issues you have that need additional follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 0
Trustworthiness 0
Value 0
Responsiveness 0
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