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Lennar Reviews in Raleigh Durham Chapel Hill, NC
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What Raleigh Durham Chapel Hill Homeowners Have to Say About Lennar.
Read all 632 verified reviews from homeowners that built a new home with Lennar in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Raleigh-Durham-Chapel Hill Area
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Customer Reviews
House was not finished when we closed
- Deborah H.
- Verified HomeBuyer
- February 22, 2022
- Durham, NC
House was not finished when we closed My contact person didn't even bother to contact me. He was on vacation. They did come back after we moved it but there are still many thing that could have been a lot better like all of the digs and dents in the moding and trim and window sills. I also am trying to figure out the whole smarh home thing and get the house balance for tempeuater. It is taking over a week for customer care to call back and they call the wrong number. I don't even know how to get help now.
Lennar responded:
Hi Deborah, thank you for this review. We are sorry to hear about the state of your home after closing and the lack of follow up provided for the outstanding items. If you have any issues that remain incomplete, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The process was not at all transparent.
- Anonymous
- Verified HomeBuyer
- January 14, 2022
- Fuquay Varina, NC
Quality is questionable.They are charging huge money for average or less than average quality. The appraisal of the home is another big issue.If you are unlucky you are ending up paying 50k more for exactly same house booked on exact same day!!All in all no transparency!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed in the lack of Customer Service, Quality, and Craftsmanship of our Lennar home
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Fuquay Varina, NC
We are very disappointed with the lack of customer service we have encountered to date, as well as the quality of materials and craftsmanship of our home given the price we paid for it. Throughout the building process, we have pointed out several issues that needed to be addressed in a timely manner so as to prevent future delays, hassles and disruptions. The items were not taken care of then and now we are dealing with the hassle of taking care of them through warranty. It's very sad that the pandemic and "shortage of materials" were used as an excuse to coerce us to continue on with the ...
Lennar responded:
Hello, thank you for leaving your review. We want to apologize for poor customer service and lack of communication. We are sorry to hear of the long delays you have experienced. If there are outstanding items we may assist with or provide follow-up, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied New Home Buyer
- Jasmyn A.
- Verified HomeBuyer
- April 07, 2021
- Wake Forest, NC
The quality of the home appears to be great on the surface, however after less than 2 months in the home, things started to fall apart. Cracks started to appear on the walls and ceilings. We can also see all of the lines coming from wood planks in the ceiling and on the walls. They also didnt sod the entire backyard and put pine straw in the non-sodded area, stating that "grass will have trouble growing there". However, we hired a landscaper and was told differently. The tubs and showers had scratches and yellow paint spots all over them. It looks like they used the cheapest materials that ...
Lennar responded:
Hi Jasmyn, thank you for taking the time to leave a review of your experience. We apologize for the issues you have expressed regarding the quality of your new home. If there are any items requiring attention, please send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar is the worst builder
- Karen D.
- Verified HomeBuyer
- May 05, 2020
- Durham, NC
I have nothing but poor things to say about Lennar and I would tell people to NEVER purchase a Lennar home. The quality of workmanship and Material is below grade the house is way overpriced for the quality and products used in the home. There is zero trustworthiness, they have the worst sales people and construction people and they don't respond at all to any issues during the building process. They deserve much less than a 1.
Lennar responded:
Hi Karen, thank you for taking time to share your feedback. We are sorry for any difficulties and disappointments you have experienced. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad
- Anonymous
- Verified HomeBuyer
- April 07, 2020
- Cary, NC
I wouldn’t recommend this builder.
Lennar responded:
Hi, thank you for taking time to leave a review. Please send us a note with any items you would like addressed at corporatecustomercare@lennar.com, so we can follow-up. Thank you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyers Remorse
- Felecia P.
- Verified HomeBuyer
- March 31, 2020
- Raleigh, NC
I purchased my home as is with 3 months left on the structural warranty but Lennar has denied every warranty claim. Bent metal roofing, missing chaulking around windows and siding, and squeeky subfloors in a 2 year old home are the unsatisfactory workmanship that Lennar refused to repair.
Lennar responded:
Hi Felecia, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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