Lennar Reviews in Raleigh Durham Chapel Hill, NC

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to this. They changed the closing date by 2 months, when we asked to advance the date by one day, they did not agree. It was very frustrating dealing with them. When it comes to the quality of the build, workmanship, or the materials used, we opened around 8 tickets in one month. That should tell you something. The only saving grace is that the warranty team is very efficient in addressing the multiple support tickets that we opened. We are not sure how many more we will open in the next 11 months. ... More

Unfortunately my buying experience wasn’t a smooth or pleasant one. The home itself is nice but the workmanship left much to be desired. Sloppy work had to be pointed out versus the workers recognizing their sloppy work and correcting it on the spot. The construction manager was awful. He did not communicate well with myself or the realtor; he failed to keep us in the loop of key milestones. When it came time for addressing issues my home inspector reported, it was always a challenge to get the issue rectified. It was one excuse after another. There was a point where the workers covered up an area that my inspector was going to reinspect once the repairs were done. As a result the area could not be inspected again. That was one instance of shady behavior. The sales people failed to step in at the very beginning when we had concerns. Once the contract was signed there was no reason for them to do anything else. My concern now is lack of street lighting anywhere near my home. It’s pitch black on my street and that is a safety/security concern especially bc I live alone. No one is able to provide answers on if and when a street light will be installed in my area of the neighborhood. I would love for someone to take my concern seriously and provide me with answers. ... More

My wife and I had possibly the worst experience buying a house through Lennar. Not only did Lennar ruin our first home buying experience, but we are still finding things around our brand new house that constantly need fixes. First off, when we purchased our house, back in March 2019, we purposely bought a house that was not going to be ready until March 2020. Pamela and Derrick had both told us that our house was going to be completed around March 2020, it might even be later. We were completely okay with that. Well, a few months go by and I get a call from Derrick telling us that the house will be completed sooner than expected. I asked when and he said probably January 2020. That was still doable... We weren't thrilled but weren't upset. Then my wife had a meeting with Pamela and our construction manager in September/October 2019 and they told us it's going to be finished November 2019. We said that's not okay, that we are still in a lease with our apartment, weren't financially ready and we had recently found out my wife was pregnant. We told them to push it back to January if possible and Pamela said, "We can't do that because we need to close this house before the end of the year for our numbers." I don't care about Lennar's numbers. I cared about having to pay money to break our apartment lease, not putting as much down on our house because it was sooner than expected, and dealing with the stress of finding out we're going to be new parents. The whole process was TERRIBLE and I've already been telling family and friends about Lennar's customer service. Not only did we go through that, but we are also experiencing issues around the house already. We hear a LOUD knocking whenever anyone takes a shower, our garbage disposal stopped working, our grout wasn't applied correctly in our shower, (A guy came and looked at it and said whoever applied this did a terrible job) our stairs do NOT match our floors in our house, and a window upstairs was not sealed correctly. It's been very very frustrating and I wish I could move out of this house already. ... More

Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.

Would absolutely not recommend. Cut corners at every possible turn. The material used was as cheap as possible and absolutely 0 attention to detail, to the point they messed up the install of several appliances and little things like the electrical outlets aren't even flush with the wall. The buying process was no better and should have served as my first warning. Once I paid my deposit, my realtor and myself recieved absolutely no communication from the representative. I also went with them for the loan due to promotional interest rate and there were numerous issues even in this process. Not communicating issues or items that needed to be resolved, repeatedly asking for information already sent, and I had to most documents several times due to repeated mistakes which delayed the process further. The only good thing about Lennar, is that the customer care rep to get issues fixed is great. She is working with me to address as many reasonably fixable issues as she can. Overall, if you're looking to buy a house don't buy new as it seems a lot of companies are taking huge advantage of the current housing situation. If you are deadset on buying new, don't buy from Lennar, what you get for what you will pay is bad even in this market. ... More

I feel like cheated by the front agent with the bidding process. They have made not go with the realtor stating that we would have an advantage. Later we found that it is an absolute lie. They have lied us at corporate level.

Lots of things at home aren’t working Soap dispenser in kitchen None of the ring devices are working except for door bell (the device says already in use) Landscaping was done worstly Lots of water down pools on the concrete And the road behind our house One the window board was broken And lots of things other things I cannot get in this notes I had worst sales experience, there lots lies and cannot keep the promises. This is my second Lennar home and I am definitely there won’t be third Lennar. I am sure I am not recommending to any of my friends.

Our experience with Lennar is that outside of the construction managers, there is a substantial lack of follow through and integrity.

Horrible buying experience. The house got delayed for 6 months from the expected closed date. I am still working with the builder for fixing all the issues two months after closer.

Extremely poor HOA, you are selling 3 bed homes and restricting 2 cars per home, no one mentioned these during selling time and now the selling agent Ashley doesn't even bother to respond, never going to buy from Lennar ever. We spent close to $1.5 M on properties at the community and that's the service we get Extremely disappointed and poor service

Signed our first home with lot of hopes, but we had a very bad experience with Lennar team (Sales, Mortgage). We had to close the home in APR, unfortunately my father in law was passed away during that time. We had to go to our home country for his final rituals. So we have requested for reschedule the “Final closing”. They have agreed and provided the new date. When we are at “Final closing” table, they have added 1 month penalty of 2800$ for the delay. We were shocked and surprised. Then we and our realtor called the Lennar team sales person and requested explanation of this penalty. But he was arrogant, never listened our version, instead they threatened like anything. If you withdraw now, we won’t give your deposit, he insisted like this. We had no option, either loose 2800$ or 10000$ deposit amount. We had no choise, so proceeded with the closing. Out first home, we thought it would be happy and precious moment in our life. But lennar team ruined this. I do not encourage anyone to buy a property with this company. I can share the Lennar team names who ruined our first home buying experience. ... More

Not a great satisfaction after buying home from Lennar

Inspect your home thoroughly before closing! Workmanship issues may not be covered under their very lmiited warranty.

Build quality is too poor.Flooring is pathetic,Vinyl planks are coming out already just in one month.

The quality of materials used in construction is not good also most of the items are opted our from warranty, not a good customer experience.

They won't listen. They don't have any respect for customer.

Quality not that great. Never ever go with Lennar mortgage whatever promotional offer is given. They’ll drag you until the very last moment to give so many surprises and you’ll not be able to get the full promotional offer and you’ll feel cheated.

Had a bad experience with the recent buying process with builders mortgage and couple of sales rep.I am fortunate to close the house on time.

I had terrible experience, one of the sales representative was very rude and never speak politely with customers. Multiple home owners mentioned this, not sure if Lennar really want their team to rude with their customers. I am well aware of home buying process and a home owner and helped some of my friends as well with the process. There were multiple issues identified in the walkthrough and they have not written down any of those and forced me to close the house without resolving any of the issues. I reached out to sales/construction manager multiple times to resolve the issues, no response at all. I even opened a support ticket with customer care, its been almost 2 weeks mo action was done and I really dont have hope as well. Will wait for few more weeks and share my experience with all my family/friends/ community people in the area as I don’t want others to suffer this. ... More

I have been dealing with issues in house build since i purchased the house. Water has been sitting in water meter for weeks, no solution has been provided under warranty only workaround has been given. Finding missing electrical outlets. Bad grading done, improper landscaping. cheap quality porch door. Finding cracks in dry wall close to electrical outlet which tried to hide by paint.

Lender was not responsive. After the builder ensured us that all of the items on our inspection was complete as well as the items we marked with blue tape, we found several items were still not completed and even noticed quite a few pieces of blue tape were still present at the home delivery meeting. We also had a leak in our brand new roof and a sewer gas smell that took almost a month to resolve.

I am extremely disappointed. At the beginning Lennar offers a paradise but after you buy from Lennar, they treat the buyer like an ignorant or even worst, they bully the clients.. Lennar products are of a terrible quality, and they don't do the repairs or acknowledge their mistake. Lennar uses the strategy of the bureaucrats, in where no one is responsible and nothing gets done. In a word Lennar is a bully company.

Very poor workmanship and quality of materials. Poor response times. Still waiting for some items in home to be fixed. Would NOT recommend Lennar homes. Very disappointed and wished I had gone elsewhere to buy.

get in writing all things they will do for your home and lot if you pay extra lot price

Terrible quality and refusal to address issues. Construction manager is unorganized and dishonest. Closing never takes place on time; unnecessary delays due to poor management. Builder cuts corners and tries to force you to accept poor quality work. Would never recommend Lennar. Neighborhood is nice with great people, but the build was not a good experience.