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Lennar Reviews in Wilmington, NC

What Wilmington Homeowners Have to Say About Lennar.

Read all 61 verified reviews from homeowners that built a new home with Lennar in the Wilmington area. Wilmington homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Wilmington Area

61 Reviews in Wilmington Area

Ratings by Category

Overall 3.8

Quality 3.4

Trustworthiness 3.7

Value 3.9

Responsiveness 3.6

Lennar in Wilmington Area

View Homes

Customer Reviews

Poor customer service from start to finish. No communication

  • Michael G.
  • Verified HomeBuyer
  • January 24, 2023
  • Ocean Isle Beach, NC

Quality and workmanship also sub par.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Great first home

  • Katie D.
  • Verified HomeBuyer
  • December 28, 2021
  • Calabash, NC

Great first home (bc first time homebuyers don't know better). If you're thinking of buying a Lennar home as your 2nd, 3rd or forever home.. forget about it, you will drive yourself crazy noticing all of the shoddy workmanship and fighting with them to get things corrected in a timely fashion. Their lender is not for the faint of heart either, prepare to be bullied into submission and have your queries go unanswered.

Lennar responded:
Hi Katie, thank you for your review, we appreciate your feedback. We are sorry for the poor customer service you experienced and any disappointment with the final construction of your new home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Owner

  • Mary Jane M.
  • Verified HomeBuyer
  • March 18, 2024
  • Calabash, NC

The process went fairly well until closing. Gutters were suppose to be included as an option and we emphatically told the sales person doing the final contract we wanted them. We had even had a specific discussion about that when we were first looking at Lennar homes. We were assured by the sales person we could get them as an option on homes in Brunswick Plantation. He accidentally forgot to mark them off on the final options list. We were buying out of state so could not come down to see it until closing. No gutters and because it wasn't on the final option list (not our fault because the ...

Lennar responded:
Hi Mary, we are are truly sorry about the gutters situation in your home. We also want to apologize about the lack of communication that you experienced with the sales staff, we understand this can be verry disappointing especially when you have invested a lot into your home. If you need anything else going forward with your home, please do not hesitate to reach out to us. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Lack of follow up

  • David D.
  • Verified HomeBuyer
  • October 25, 2023
  • Ocean Isle Beach, NC

Purchase experience was ok. Lots in fine print on paperwork not discussed. Many visits here during construction and there is virtually no follow up on issues. Many were not addressed until after closing and our home wasnt even cleaned. Common areas are a mess and hoping a service ticket helps that. Cabinets needed full adjustment after closing. Walls not straight. Would not have bought this home if we knew then what we know how. Sorry

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - Not the best at communicating, can be difficult to contact.

  • Margaret M.
  • Verified HomeBuyer
  • June 29, 2022
  • Ocean Isle Beach, NC

Not the best at communicating, can be difficult to contact. Overall quality not what I had anticipated! I am still waiting for issues to be resolved

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Rush to get completed. poor quality workmanship

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Ocean Isle Beach, NC

Difficultly in getting anyone to show up on time

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the poor service and quality you have received with your new home. If there are any items we could assist, please send us a note at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Tom

  • Thomas F.
  • Verified HomeBuyer
  • June 21, 2022
  • Calabash, NC

Worst buying experience in my life 7 months late, incomplete at time of closing,still have a dozen open items on the to do list. Can’t get a return phone call

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Anthony

  • Anthony G.
  • Verified HomeBuyer
  • October 10, 2023
  • Ocean Isle Beach, NC

Nothing but issues. Broken stove paint all over floor prices of floor not installed correctly dishwasher installed on wrong side,

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Lennar - The only positive thing I can say is they have nice floor plans.

  • Craig M.
  • Verified HomeBuyer
  • February 15, 2022
  • Calabash, NC

The only positive thing I can say is they have nice floor plans. This has not been a good nor even decent experience. Shoddy workmanship and unethical practices from Lennar.

Lennar responded:
Hi Craig, thank you for sharing a review. We are sorry to hear about the issues you have experienced with your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com with any additional details you can provide and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Fulfilled expectations

  • Colin O.
  • Verified HomeBuyer
  • August 23, 2022
  • Calabash, NC

I do understand that Lennar is an extremely large builder that relies on volume not on quality. I think what disappointed me the most was the lack of interest to pay attention to detail, inspect their own work and the lack of interest to make things right. For those reasons plus more I can not recommend Lennar to anyone

Lennar responded:
Hi Colin, thank you for sharing your review. We are sorry for any issues you have experienced with the quality of your new home and attention to detail on our behalf. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

BUYER BEWARE

  • Margaret S.
  • Verified HomeBuyer
  • April 12, 2024
  • Calabash, NC

We purchased our home in November and closed on our home in late February. We were promised weekly construction updates and concierge service. This never happened. Communication from Lennar throughout the process was horrible. Except of course from the lending side of their business. Quality of work appliances and fixtures is bargain basement. Plastic! Seriously, plastic fixtures. Plastic in the dishwasher, plastic garbage disposal. On the surface items appear to be quality. But the design and engineering team has taken every opportunity to cut costs and trim any quality features. ...

Lennar responded:
Hi Margaret, we apologize for any communication issues you faced during the homebuying process. Please reach out to us if you need anything with your new home. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1