Lennar Reviews in Wilmington, NC

Great first home (bc first time homebuyers don't know better). If you're thinking of buying a Lennar home as your 2nd, 3rd or forever home.. forget about it, you will drive yourself crazy noticing all of the shoddy workmanship and fighting with them to get things corrected in a timely fashion. Their lender is not for the faint of heart either, prepare to be bullied into submission and have your queries go unanswered.

The process went fairly well until closing. Gutters were suppose to be included as an option and we emphatically told the sales person doing the final contract we wanted them. We had even had a specific discussion about that when we were first looking at Lennar homes. We were assured by the sales person we could get them as an option on homes in Brunswick Plantation. He accidentally forgot to mark them off on the final options list. We were buying out of state so could not come down to see it until closing. No gutters and because it wasn't on the final option list (not our fault because the omission was done by Lennar sales person). So we have no gutters only occupied house on street without gutters plus 3 other connecting streets). Lennar will do nothing about it since it is after closing. Their error not ours and they will not reimburse or give us something to assist us with getting gutters. We assumed the gutter option was always included in the final price. AGAIN Lennar's staff's error not ours. Upper/supervisor staff did not respond to our initial inquiries until 7 weeks after closing and sending her 4 emails. She only replied with a very short and curt "not on final option list, so no gutters. Sorry for the omission." Still no resolution from Lennar upper management. Very poor customer service from "sales representatives". The building supervisor in Brunswick Plantation Ronnie once he was told about it only last week was very responsive and took it up to his upper management as he noted we are the only house without gutters on the street. He got a similar response "gutters were not checked off on the options sheet". Again, we would not be so upset BUT we specifically discussed it at our first meeting looking at Lennar Homes in Brunswick Plantation and also during the final purchase session. The sales person knew we wanted the gutter option and it is not our fault he forgot to check if off when doing the final purchase agreement. Again, we assumed it was included due to the specific previous discussions we had with the sales rep and felt it was important to have gutters on a home. We assumed it was part of the final price of the home!!!!! We have no complaints with the building/construction staff members. They have been very responsive to all issues. It is the sales staff that is not responsive, nor helpful, nor CORRECTING THEIR error!! ... More

Purchase experience was ok. Lots in fine print on paperwork not discussed. Many visits here during construction and there is virtually no follow up on issues. Many were not addressed until after closing and our home wasnt even cleaned. Common areas are a mess and hoping a service ticket helps that. Cabinets needed full adjustment after closing. Walls not straight. Would not have bought this home if we knew then what we know how. Sorry

Not the best at communicating, can be difficult to contact. Overall quality not what I had anticipated! I am still waiting for issues to be resolved

Difficultly in getting anyone to show up on time

Worst buying experience in my life 7 months late, incomplete at time of closing,still have a dozen open items on the to do list. Can’t get a return phone call

Nothing but issues. Broken stove paint all over floor prices of floor not installed correctly dishwasher installed on wrong side,

The only positive thing I can say is they have nice floor plans. This has not been a good nor even decent experience. Shoddy workmanship and unethical practices from Lennar.

I do understand that Lennar is an extremely large builder that relies on volume not on quality. I think what disappointed me the most was the lack of interest to pay attention to detail, inspect their own work and the lack of interest to make things right. For those reasons plus more I can not recommend Lennar to anyone

We purchased our home in November and closed on our home in late February. We were promised weekly construction updates and concierge service. This never happened. Communication from Lennar throughout the process was horrible. Except of course from the lending side of their business. Quality of work appliances and fixtures is bargain basement. Plastic! Seriously, plastic fixtures. Plastic in the dishwasher, plastic garbage disposal. On the surface items appear to be quality. But the design and engineering team has taken every opportunity to cut costs and trim any quality features. Multiple plumbing issues, poor quality paint, carpet etc. For this price point, there should be quality fixtures, appliances, and flooring. Shame on you Lennar. ... More