Lennar Reviews in Portland Vancouver, WA

Lack of response and poor communication regarding repair needs and concerns.

I am new Lennar Home owner and very happy with my home purchase so far. Nothing is perfect in life so we can never expect a house which is a man made product to be perfect either. After moving in, if I ever had any minor issue and submitted a service request to Lennar, they have been fulfilled within a very reasonable time and customer service has been excellent.

Love the space that the house provides and location was what we were looking for in a home. Things I would like to suggest: 1. Allow buyer 1 or 2 modification during the building process. example - make patio larger if space is available to build it. 2. Seal the Grout on the tile through the house so homeowners don't have to do it in a new home. Its Takes the homeowner 2-3 days to do it in a house of this size (3082 sq ft) when you would just like to enjoy your new home. Complaint: 1. Multiple flooring issues in home hard wood floor and under carpet areas. Many areas crack and pop as if the house floor is 30 years old. This is something you would not expect in a new home costing over $500,000.00 ... More

The overall home itself seems ok. The cabinets and fixtures are ‘builders grade’ but no more. The lots are not level, and many of us have concerns about drainage & standing water. Lennar pitches their ‘everything included’ as a selling point, but that also means very limited flexibility (I.e. upgrading finishes, expanding patio size, under counter lighting).

I love every thing about this home!

Alot of information was not included with buying this house & quiet a few issues came up. 1. New owners have to seal all the grout throughout the entire home.(found this AFTER we moved in by neighbors also upset about this.)2. If a wall has a crack or the window bead is coming away from the wall, custmer care will not fix it for an entire YEAR, because it is considered cosmetic(sure hope visitors don't mind seeing this in our BRAND NEW home!)3. Wooden floors creek, ALOT, didnt notice this in the final walkthru.4. Poor insulation, noise carries throughout the entire house.5. An electrical outlet was completely forgotten, left only with an electrical box! *How did this home pass the final electrical inspection? 5. Low grade carpet( for the price of this home, carpet should be plush)6. The yard has a drain but grounds are soaking wet, irrigation box has water in it, still waiting for them to address it( it been 2 weeks now)7. Driveway has stains on it mixed into the concrete mix(mud?dirt?) 8. Fence boards are splattered with concrete(thought it would wash off, thinking it was only mud.)Overall, disappointed in the quality for the amount that this home cost. Advise: during walkthru , look for workmanship issues,dont be shy, write them ALL down, make sure they are addressed/ talk to the neighbors in the neighborhood you're considering....they will have valuable feedback. ... More

Shelley (Lennar agent) was a rockstar!

Extreme difficulty getting service requests addresses. Sometimes no response at all. We have requests from December that still haven’t been addressed. For what we paid for this home we sure expected a whole lot more from workmanship and responses to issues.

Lennar is a decent home builder but their trades are very lazy and rush through everything. Think I went through seriously no exaggeration half a roll off tape for each color sure walk through and stuff they did fix they did very poorly. So here we sit looking at the lackadaisical work and dealing with the eye sores that come. The skeleton is good but the dry wall and painters in particular were bad. That’s where all my issue aline is those two trades.

Great customer service, prompt help if needed through their help ticket, friendly people all around.

We recently purchased a Lennar home. We were very excited about the purchase. Salesperson and mortgage broker were easy to deal with and they made the process happen very quickly. Once the sale was complete we felt as if we no longer mattered. The zero defects was a joke. We spent hours walking through the home marking areas for repair. 70% of repairs were not completed, the tape was just removed as if it were. We had difficulties entering the home for more than one week. Emails have been slow to receive responses. Although we like our home, we're not sure that we would purchase another Lennar home in the further. ... More

I was pleased with most of the buying experience. The business agent, Alina, was top notch, as was the construction manager, Bob. I have built a nice rapport and friendship with all the Lennar personnel including Joe and Jason. I had some issues in the lending department......

Alina and Bob were amazing! They were always professional but also developed a personal relationship that create trust and comfort. They were honest about the process and transparent in the communication. They never gave guarantees of timelines but were always willing to share the information they had. Value for paid price would have been 5 stars but landscaping/backyard seems lower budget comparatively to the rest of quality in house.

We love our house from the floor plan, materials and Lennar are super helpful for the requested that needed.

Good value for the money,

The biggest selling points for me were location and everything is included!

Mike immediately responded when I submitted request re:gate post loose. He took care to follow our request to have additional cement added around post. The young man that repaired did a great job and was very courteous

Poor customer service, repeated broken items and screw ups on the home. Sales representative quit responding to emails or communications the second the ink dried. Broken bath tubs, sinks that leaked and poor follow through. Made me police the situation the whole way the whole way through to get basic items an inspector said be should be done taken care of. Ridiculously stressful and completely ruined the new home buying experience and our holidays (we moved in right before Thanksgiving). I literally would have went to the trouble to put a sign up in my yard warning people to check their online reviews before they buy (we didn't and got burned), but they threatened me that it was against the HOA guidelines and I would get fined if I actually put a sign up. I could have dealt with all of it had they done anything that resembled "we're sorry" or "what can we do to make this right" before it was all over, but they were literally only interested in enforcing their onerous contract and doing as little as they could to consider the situation "legally" resolved even if I didn't agree. Imagine paying for a completely new home only to find out they can break whatever they want and patch/repair it and provide you essentially with refurbished goods and still be within their contractual obligations even though you paid for a all new house.....and finally...imagine how your wife deals with all the stress of all of this while you're just trying to take care of your family during what should be a happy and joyful time. Google "Lennar homebuilder reviews" and look at the thousands of families lives and homes that they have destroyed. This is not a company you want to do business with. ... More

Lennar will not make even tiny customizations. I have a huge bathtub and a small shower and I hit my head on the top door support getting in and out. I would rather have a big shower and small tub. We have to step into the deep tub to open the bathroom window or open the blinds therefore the window and blinds stay closed as not really there. Water lines are split to minimize the feet of tube used and that causes the showers and faucets furthest away from continuous hot water heater to take a long time for water to get hot. Separate lines to each faucet would solve this and a manifold on wall next to water heater would allow easy control of water. Be prepared to add your own accent walls because Lennar will paint the whole house one color. If financing, don't use Lennar financing. That said, I bought the Lennar home and love it. ... More

We shopped around and came back to the first community we visited, Lennar at Stonehaven. We’re so glad we did! The staff was friendly and the experience was smooth from start to finish. Our new home was move-in ready with so many finishing touches already included. After moving across country, this was a huge plus. We’re happy to be here.

We love our Lennar home!

My new home has a great floor plan and the community is fantastic.

We love the Butternut Creek Cascade station team. Whenever we had questions or needed help with anything in our home, they are always quick and friendly.

Lennar doesn’t seem to care that my repairs were not to my satisfaction. Also, was promised a new furnace filter and never received it.

We liked the fact that we did not have to choose every light, faucet, paint colors, etc. The Lennar people do an excellent job of choosing those items.