Lennar Reviews in Portland Vancouver, WA

We don't have any real problems with the Lennar people on the front lines, those we dealt with face-to-face. Our sales rep was terrific and our Lennar Mortgage rep was terrific also, but his underwriter/manager was an unreasonable nightmare, demanding documents and substantiation two days before scheduled closing, when that stuff should have been asked for weeks in advance. The stress that caused was enough to register on the Richter Scale. Beyond that, there were two big irritants, one as we were going through the buying process and one after we moved in. First, Lennar's marketing hype called "Everything Included" is really "Everything Included Except What We Don't Want to Include". Can you imagine paying two-thirds of a million dollars for a new home, and in the middle of the process the air conditioner is taken out of the specs, because of "supply issues"? After we moved in we were able to get an air conditioner within a week, no problem. Lennar could've done the same thing and avoided disappointed customers. Everyone of my neighbors had to buy air conditioners locally, and got them installed within two weeks. None of us were pleased that we had to lay out $5000 for that, when that cost could've been included in the mortgage for only about $25 a month. Another "Not Included" is the laundry room cabinet. The web site and a model home we toured both had this. Ours didn't, but only had wire shelving, even though the cabinet was delivered and installed. It was then removed after they discovered their "mistake". It was explained that no body in our development were supposed to get these laundry room cabinets, and it was the cabinet supplier's mistake to deliver it. But a concurrent Lennar development project only 30 miles away with the same home models as ours included them. Also, don't get me started on the inability to select interior or exterior colors, or adding small customizations like moving the TV cable tunnel 6 inches higher above the fireplace to accommodate large screens. Lennar is a volume, cookie-cutter builder that has chosen profits over customer service and satisfaction, even when the customer is willing to pay for small changes. And that leads to our second class of irritants. After moving in we began to see all the shortcuts and sloppiness of some things. The sloppiness has to to with "fit and finish", paint and mortar and cement things that you don't see during the final walk through. This biggest issue is the super-thin coat of paint throughout the whole house. Don't brush up against the walls or corners too often or you'll be seeing bare sheetrock. And by no means are you expected to wash smudges and clean walls, because you'll be wiping away paint in the process. It's very disappointing, not to mention the splatters and drops of trim paint on the floor, carpet, and threshold that you shouldn't have to deal with but need to. Another moved-in issue is the quality of the sheet metal in the kitchen sink and the fireplace. The sheet metal is so thin that temperature changes make the metal warp and "pop" surprisingly loudly, something we've never experienced before, but then maybe we bought from higher quality builders in the past. Obviously, Lennar didn't test these items in any way before approving them. And, finally, before this list goes beyond a reasonable length, it seems that the interior design was created by architects or engineers who don't really live in teh houses they design. If they did they would know that light switches should be close to the room's door frame, not 10-18 inches away requiring you to reach way in and grope around for the switch. And they should also be on the latch side of the door, not the hinge side. The network access panel in the master walk-in closet should be on the wall that is hidden by the closet door when it is open. The panel is accessed very little and doesn't need to be so "convenient". It just takes up space and makes a useful closet wall unable to be taken advantage of. There are more issues that could be listed, like a sewer clean-out in the living room next to the fireplace painted in chrome so you can be sure to never miss it (!), but that should be enough to prepare you for some disappointments that are more irritants that deal breakers. By and large, we are happy in our new home, even with all the issues we have to fix. A lot of that has to do with our location and our expectations for our life in the next decade, but we were just so disappointed that good old fashioned pride in craftsmanship and customer service was so lacking for all the money we spent. ... More

They wont budge on anything, you want an outlet somewhere? Too bad! You offer them 200$ to put the outlet there? Nope nada! Any upgrades to materials have to come out of pocket (not through mortgage) and you have to use their vendor who will gouge you because they know you cant get additional offers. Default floors are not waterproof, this is the pnw, we get water. Site mgr is a little man (matt) who will try to get you in trouble for checking on the progress of your half million investment. Cute floor plans, but they phone it in and then act like theyre doing you a favor

This is my first home but I will avoid Lennar in the future. The craftsmanship and finishing is of poor quality and downright lazy. Crooked cabinets, terrible paint and caulking, etc.

Felt like my concerns during build were brushed aside. Have lived here for a few months and still finding things that are weird/not straight, clumps of texture that we didn't catch on walk thru. Floor plan is great. Located near schools. Probably would try not to buy from lennar again. Someday could be a good rental property.

Lack of response and poor communication regarding repair needs and concerns.

Alot of information was not included with buying this house & quiet a few issues came up. 1. New owners have to seal all the grout throughout the entire home.(found this AFTER we moved in by neighbors also upset about this.)2. If a wall has a crack or the window bead is coming away from the wall, custmer care will not fix it for an entire YEAR, because it is considered cosmetic(sure hope visitors don't mind seeing this in our BRAND NEW home!)3. Wooden floors creek, ALOT, didnt notice this in the final walkthru.4. Poor insulation, noise carries throughout the entire house.5. An electrical outlet was completely forgotten, left only with an electrical box! *How did this home pass the final electrical inspection? 5. Low grade carpet( for the price of this home, carpet should be plush)6. The yard has a drain but grounds are soaking wet, irrigation box has water in it, still waiting for them to address it( it been 2 weeks now)7. Driveway has stains on it mixed into the concrete mix(mud?dirt?) 8. Fence boards are splattered with concrete(thought it would wash off, thinking it was only mud.)Overall, disappointed in the quality for the amount that this home cost. Advise: during walkthru , look for workmanship issues,dont be shy, write them ALL down, make sure they are addressed/ talk to the neighbors in the neighborhood you're considering....they will have valuable feedback. ... More

I believe I was charged more than expected after the seller recognized me as a serious buyer. This raises concerns about the fairness of the pricing process. Additionally, I made multiple attempts to contact the Lennar Mortgage agent to address important questions, but my calls were not answered. As a result, several of my questions remained unresolved before the file was closed, which is unacceptable and reflects poor communication and customer service.

There were several areas that need attention in my home buying experience. 1- I noted to the seller representative that the address was wrong on official documents. They stated that it was only on their documents and not an issue. I repeated that my concern was that the address was registered wrong with the city. I was repeatedly told this was not the case. In the end, it was the car and the seller had to reach out to the city to correct the address. 2-the kitchen cabinets where damaged on approximately 50% of the doors. Lennar attempted to repair the damage using an abrasive pad. When I saw the repair, I told the site superintendent that it was unacceptable technique for repair. They informed me that was the best they could be done. I filed a warranty claim and the cabinet manufacturer came out and made professional repairs. Now the cabinet doors look new, as they should’ve to begin with. 3-The mater bathroom sink splashes water all over the place. I’m being told that it’s not something Lennar will address. They know there is an issue but son not think they need to take care of it ... More

Lennar has gotten so big they have lost sight of customer service and quality home building. It appears to be more about the sale and getting the houses up as fast as possible no matter what. Quality of the homes is seriously lacking. The interior finish work is extremely sloppy. The materials used are sub-standard. The interior paint job is one thin coat of flat paint. After third-party home inspection multiple areas were not to code and had to be redone. The home buying process is cumbersome and not buyer friendly.

One of the worst experience we ever had with Lennar. We had a bad experience dealing with salesperson Melinda to construction lead worker Louis said they would take care of the stuff but never did. We found a lot of water in the crawl space and pointed out sidewalk concrete damage during the construction workers. They trick us into accepting the defaults in the house and convince us they will take care of it but once we close the house they leave us in the dark. Honest advice we would not recommend anyone to buy from Lennar .

When expressing my concerns to builder, they just laughed and ignored the concerns. The builder repeatedly and intentionally stalled providing some key details (especially purchase price) so that they could drive the purchase price up ~$60,000 in 4 months). The quality of workmanship leaves something to be desired (things are already breaking after only 3 months in the home). The builder is unresponsive to requests to correct issues (still waiting for a blind rod to open/close blinds; still waiting for deck stairs to be fully finished (missing side trim) after 3 months

I have had bad experience with construction management and poor worker experience where left unfinished job inside and outside of my home . They did poor job .

House material are cheap. And there’s no good customer service.

One of the worst home buying experience I ever had. Do not recommend Lennar to anyone. Everything is terrible, starting from home buying experience to built quality. Bought two units in a span of 4 months and both the experiences are horrific and both the units built quality is subpar.

None of the property have flat land nothing was don’t from a landscaping perspective. All of our properties have bumps and uneven land making it extremely difficult or impossible to use a tractor or lawnmower to cut grass. Extremely disappointing. I will be going door to door talking with my neighbors and petition for this to be corrected by Lennar.

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

The documents process was extremely slow. We had to speak with 8 different people for the proper forms and access to websites. Filed complaints against 1 woman who would not return phone calls and dragged out underwriting for weeks!!

every things is no the answer give them deposit check for the house working on the loan told them i will go on vacation for two weeks they sold the house we deposit ;{

I thought people were unfriendly and at times dishonest. They submitted a form with a forged signature to the title company. The buying process was very rigid and not flexible. You are better off buying from a private property then dealing with lennar

Major construction issue of water collecting in the crawl space. Unresolved after nearly three months. Customer service not responsive even to smaller issues. Walk thru are perfunctory. Explanations of home systems basic at best. They just want to slap up homes, push the sales and move on. Little care for customers who paid top dollar for a very mediocre product. Home marketing promises everything included but they excluded a refrigerator and air conditioning unit. What is provided is low grade as are the building materials.

Lennar, where to start with you!!!! ABSOLUTELY the worst home buying experience. It literally took my having to locate Greg (Lennar Homebuilding and Land Regional President) via his personal cell phone number while he was at home to understand how someone by the name of Kelli (Director of Sales & Marketing) could be such a heartless, cold, foul individual!?! It wasn’t until this stage in the process we actually had a conversation with someone in Lennar Corp who actually had brain cells, and functional ears. For that, I thank you Greg. You were the first person in Lennar corporate that actually had a heart, listened to what was happening to us (through no fault of our own) and actually took the time to make the situation right. Well Kelli attempted to call me and take credit for the suggested workaround, however it was the workaround that both Greg & I had discussed during our conversation. As for on-site, here at the Gales Creek location in Forest Grove! Starting from Jason, going to Emilio, and ending with Melissa & Allison. These (4) were ABSOUTELY amazing! I feel bad that great people like the (4) I had mentioned above, are stuck “bearing the repercussions” of Kelli’s poor leadership. Her decision making, lack of empathy, and absolutely FOUL communication skills really puts these wonderful employees in a disadvantageous position. I hope these (4) employees are recognized for all their efforts because they were the saving grace in this whole nightmare. I hope I NEVER have to do business with Lennar again for the remainder of our lives. Good riddance, I hope y’all wake up and reassess how y’all treat people. We understand it’s a sellers market, but the people purchasing your homes are still your customers as well. You should somewhat care about their overall experience when it comes to interacting with your company. Oh, btw. As for the quality. We bought a duplex, and I know we have separate walls (I’ve seen it with my own eyes during the construction phase). However on our shared wall area, you can hear everything your neighbor does. I can hear our neighbor snore at night. Make what you will of that as for their “quality” ... More

The entire experience was really bad for us On the day of “celebration” there was still fencing that needed to be STARTED apart from the many many issues that needed to be addressed in tbe house . On the day of handing over the keys , the house wasnt cleaned , fencing wasnt done . And AFTER we moved in , random people would showup at our house and start working on stuff .

I really have nothing good to say about the experience. Lennar is very slow to respond to issues. I would absolutely not recommend asking for any upgrades as I promise those will get screwed up too. They have already moved on to building the next phase of homes and see little urgency in helping to fix issues with their existing homes. I hope my experience is unique but I don't think it is from what I understand. Good luck if you choose a Lennar home - you'll probably need it

There has been nothing positive about buying my Lennar home! I do not recommend!

Disaster from the start, homeless squatting and cheap materials.