Lennar Reviews

The online buying experience was super smooth, and I would prefer this process over in-person manual overhead.

I am really pleased with the purchase . The trenton floor plan is really good. From start to finish the process was very smooth. My lennar salesman Austin was very responsive. Even after entering the house ifvwe raise any warranty request it is adressed immediately. I am really happy with my purchase and would recommend others to buy

Our entire experience with Lennar has been EXCELLENT. From the 1st time we walked into the sales office thru the closing and then onto warranty work has been top notch. Our salesman, Bill, was very professional, knowledgeable and took a lot of time with us. He never “pressured “ us, he devoted a lot of his time with us and answered all our questions. Matt helped with our 90 day warranty items. He was thorough to ensure all our concerns were resolved. What we found very impressive, is he kept us informed every step, he returned our calls in a very timely manner and was professional and friendly. We are very happy we choose Lennar for our home and will highly recommend them. ... More

Great experience working with Angie in sales. Not a fan for Lennar’s “new home celebration.” Lennar should provide adequate time for a proper walk through. Some of the work was not great quality and if items are missed in new home celebration, it is difficult to get Lennar to address. I have been “ghosted” by both construction manager and customer care team. Very unprofessional way to do business.

I absolutely love the house. However, the quality is lacking. You have no idea how NOT sound proof it is until you move in and hear every conversation from any room in the house. The paint I am cleaning up off the floors, showers, holes in walls, shotty paint job - all things you don’t have the chance to find during a short walk thru, from 6 feet away (if you can’t see it from 6 feet, they won’t fix it). The upgrade choices were limited. Follow up on issues up after closing has been good. Again, I do love the house there are just things I wish could have been different and better

I had a very good experience with Itzel, the sale representative and Pravdeep the finane manager.they are very friendly and helpful.As a first home buyer, they helped me a lot

Jamie and Erik are great. MY experience with the Lennar has been great.

The entire process of purchasing a home with Lennar Homes went smoothly. From looking at the different models; signing the contract/loan application; & closing. They kept me informed & answered all my questions or concerns immediately. Even after moving in, I’m still experiencing their great customer service with the Customer Care Team. I truly appreciate the Lennar Homes app that I use for service requests. I receive a 24 to 48 hours response from the Customer Care Team.

We recently moved into a new home and overall, we are very pleased and satisfied. The layout is spacious and we especially love the kitchen. It’s been comfortable and enjoyable.

Cori was very nice. I appreciate her

There were things wrong prior to and after closing on 6/10/25, not to mention taking weeks to get the CCRs because they weren't included in closing, and another week for Exhibit A that included my lot. So many of the issues stemmed from the home being on a corner and ALL services with the city, utilities, post office, etc. was the side road of the house instead of the legal address at the front of the house. I had a letter returned to me stating invalid address when set to my house and it took over a month to get ATT and move other utilities to my name. Lennar originally put the wrong numbers on my house. This home was built by a builder Lennar purchased and it's my opinion is that Lennar didn't take any responsibility for what was now their problem. Everyone we spoke to said it wasn't their fault, passed the buck to someone else, or just didn't do anything to help! We'd call and no one answers, call and leave a message without getting a call back, or speak to someone who says they'll call back and never does. A month after closing and a month's worth of phone calls/emails to my realtor, Lennar, AL Power, ATT, post office, city to get things straightened out and items repaired. I thank my realtor for getting Lennar in line! THEN things finally got some attention. It shouldn't have had to come to that! Shame on Lennar! I would NEVER recommend Lennar based on this experience! It was an all cash deal and should have been an easy transaction. We are a retired military family that moved quite a bit so we have purchased, sold, rented homes in many places over 20+ years. Not our first rodeo. Here are the folks at Lennar we delt with: Charity, Trish, Zach, Katie, Luke, Terry and the girl that worked on property that was fired prior to our closing date. ... More

Mi experiencia con lennar fue excelente desde el día uno que se hizo el proceso siempre estuvieron pendientes de todo los documentos el sr.José la sra.elizabeth y la amabilidad del team a la hora del cierre en cuestión de la constructora exelente buena calidad el lugar es muy tranquila y segura rápido que tengas una garantía te atienden muy rápido de verdad les agradezco al todos los del team lennar

As a first time homeowner, Lennar helped me understand in all the process. It was such a great experience.

I am beyond frustrated with Lennar. Every time I submit a warranty request, they find a new excuse to deny coverage. I’ve been told repeatedly that the issues I report would be covered—but only in other states, not mine. How does that make any sense? A national builder should offer consistent service, but instead, Lennar hides behind technicalities and loopholes to avoid doing the right thing. They make empty promises just to close the sale, but once you’re in your home and problems arise, you’re on your own. Their warranty is nothing but a sales tactic—absolutely useless when you actually need help. As a first-time homeowner, this has been a nightmare. I expected professionalism, responsibility, and support, but Lennar has delivered none of that. I deeply regret buying from them, and I wouldn’t recommend them to anyone. Buyers beware—Lennar will leave you disappointed and stuck with repairs they should’ve handled. ... More

Over all, I am happy with my choice to purchase a newly constructed home with Lennar. I feel that I will be able to reach out, at any time, and get a follow-up to my questions. Customer service has been great!

I have had No major issues to date and all minor issues have been handled in a timely matter

Great company and great staff!!!

This is our second Lennar home. We are super pleased with the house. The Lennar mortgage process was fairly seamless as well. The build and craftsmanship are of good quality. Whatever small issues we noticed, Lennar has been quick to fix and make right. Overall, we are very pleased!

I do not regret buying from Lennar, but the process was rough. First of all, the price is not the price. There is a builder's fee you pay at closing. Secondly, while the guy who headed up the building process is awesome and has been very responsive, and while there are some nice features in the quality of the materials they used, there are also some weird cost saving things that they do, like putting studs on 24" centers if they are internal and non load bearing. Also, the flooring seems very substantial but it is sheeting and not planks, which of course means if it gets damaged, the whole thing is ruined. There was also an issue with my closing. I was told I had to close at the end of May, which was great for me. But all of a sudden with no real explanation and very little communication, the closing was moved two weeks, which caused me all kinds of problems and ultimately cost me money. After throwing a pretty big fit over the lack of answers they did give me a good sized credit at closing off the price. Over all, I am very happy with the house and the final price. It just felt like the process was rough and at times shady because it almost felt like they were not wanting to tell me the truth. They also want you to use their financing and their attorney. They do give you some credit for using them, but if you start to check and make sure using their people is the best value, you will not be able to get a straight answer. ... More

Our experience with sales team was horrible (worst than used car salesmen). They use bait and switch tactics. I was sold a house which they said had 2731 sq. ft. house and upon closing we found out that house was 44 sq. ft. smaller. They claim that measurement can vary from house to house. I would not recommend buying a house at all. I would prefer to go with other builders such as Toll Brothers.

First, I would like to start with my sales rep from Lennar Yisset, she was amazing from a rating 1-10 I give her a 20, she was there for us through each step and was available 24/7 for any question we needed she was there and if she didn’t know she would get it, she is professional, caring, and loving person, we consider her as part of our family. Thank you agin Yisset for everything. Now when it comes to our new home, we love it and we haven’t had any issues, but am sure Lennar would take care of it if we should have one, Lennar always been an amazing builder and very trustworthy with some many beautiful homes. Thank you Lennar and there Team. ... More

Our initial contact with Lennar salesperson, Crystal began well. We provided Crystal what we were looking for and we were interested in the house. She provided us with the cost of the house and an interest rate of 3.99%, which was an offer by Lennar. As we went through the loan process, I was expecting that rate, knowing my excellent credit rating. I discovered it was not the case. My Loan Officer, Abraham & Senior Loan Officer, Celia, along with me providing all documents requested made this process quick & easy. Also, they replied quickly to any questions I had. Lennar Title, Gwinn was also a great help and I felt she helped me with something that was outside her control. I believe I was not getting the 3.99 % interest rate because sales did not inform the the loan officer. Still no explanation from Crystal when asked. Probably the highlight in buying a Lennar Home. Returning to the sales & customer service during walk-through (I was given two walk-through, but was not afforded a 3rd before closing). I had a third party inspector go through the house and he compiled a list of issues, which I submitted with the Lennar employee. During my walk first walk-through the kitchen countertop was broken and I was unable to check things in the kitchen. The house was a dirty; windows were not cleaned, dust all over the floor, and I discovered I was quality control for Lennar. What poor first showing for a home I was suppose to close on the next day. The garage door could not open either and the garage floor was a mess! Lennar pushed my closing date about a week to fix the few items including the broken countertop in the kitchen. A second walk through was scheduled. This time a different Lennar employee and construction manager showed up for the walk through. I discovered the house was still messy and the kitchen countertops were different colors. Now a third closing date was now scheduled, due again to the counter tops. I requested the counter top by the refrigerator appliance be cut to industry standard 1/4”, just like countertop next to stove. The past counter tops had a 2” over hang. As the third closing date was approaching, I checked to see if the countertop was all one color, which it was but the overhang was 1 1/2”. Based on the model home, a neighbors kitchen countertop, and industry standards the countertop next to an appliance is 1/4”. I requested the countertop to be fixed with those specifications. I was told via text on the final closing day from Crystal via the Construction Manager the countertop is not going to be fixed as requested and I am supposed to live with it. Basically, I need to close or pay for pushing closing until the countertop is fixed like requested. Knowing I had to close or pay a penalty to have closing pushed back for the countertop. I felt coerced to close and called Gwinn at Title to close on the house. I told Gwinn I was coerced to close even with the countertop not be corrected. Gwinn went out of her way to have the countertop fixed. I closed on the house and got the keys to the house. When I entered the house, the entire house was just as messy as before; dusty, windows dirty, garage not swept, and etc…. One thing that was fixed was the countertop. I believe whoever Gwinn talked to about my issue had it fixed. Crystal & the Construction Manager never told me about the corrected countertop, but also did not care that my new house was not cleaned. Also I discovered information I should have received was not given, like a water drought in the area associated with a fine (important thing to know). Living in the home for a month, I discovered few little things that needed fixing. Lennar Warranty Joel made sure things were fixed immediately and would either text or call me to make sure to schedule and have items fixed. Really happy with Joel and Lennar Warranty’s customer service. Cutting corners not providing information, not getting the interest rate I was quoted, messy home on move in, not be listened to, all left a horrible experience. I will never buy a Lennar Home just due to the Salesperson and the Construction Manager who was in charge of my home. I had to talk to one of my neighbors to find out if I was the only one treated this way. I wasn’t, so I feel good about that. I describe how I was treated, “the Lennar way”! ... More

The entire team involved in our purchase made the experience great. It was extremely smooth and easy. The builders limitation on some standard things that should be included with construction, such as towel bars, or areas soap dish / shampoo shelves in the showers are some examples. We upgraded our appliance package which included frameless glass shower stalls, which still didn’t include some of the standard things listed above. These things highlighted do not reflect negatively on the great customer service and our overall experience with the Lennar team. It was a commentary on value and how minor things that large builders probably cut out to save when building a large quality of homes. ... More

Very disappointed and huge loss because the builder delivered a home without a functioning AC. Our tenant moved in but found AC was acting funny during the hot summer in sacramental area, and it took three trips and several weeks to seemingly solving the problem. The tenant had to stay in hotels and there is no cost recovery for the owner's cost. So much pain!!! I wish no one can experience the nightmare that we had.

Very disappointed with paint and drywall