Lennar Reviews

I want to start off by saying we got a great deal from Lennar and the value for your money is pretty decent. The issues here however are that the model homes they have are all different from the actual built homes. They will change amenity packages in the middle of a build without consulting the buyer and not come through clear with the differences of what you had seen in a model and the home you decide to buy. I ultimately chose Lennar because it appeared to be that they used higher quality materials and appliances than their competitor D.R. Horton, but was shocked to find out during final walk through that appliances turned out to be bottom range appliances completely different to what was seen in the model. Not only that, but they also used cost cutting tactics to cheap out on flooring putting carpet where it shouldn't have been, took out the back splash and lied about their "connected home package" with smart thermostat and video doorbell as neither one of those were installed in the whole building of where our townhouse was purchased. On top of this, the first day we moved in our water heater and electrical room breaker kept tripping so we had to file a warranty claim immediately upon moving in because we had no hot water. Lennar sent an electrician in the next day extremely quick but it took them 3 tries all day to diagnose and fix the issue. Needless to say, it's a pretty nice home but I would be doubtful in purchasing a house with this builder again. ... More

Overall, it was a great experience. It got a little upsettingly when I was dealing with the loan process, but in the end everything worked out fine. Everyone was very friendly and helpful and the home looked amazing. I was please with the price of the home and the interest rate was second to none. I definitely recommend anyone who wants to purchase a new build to check out Lennar.

Lennar was easy to work with and very responsive to any questions I have. The whole buying experience was made easy. Our home is built well and everything works fine. The appliances are standard, but you can upgrade. The HOA is expensive, but includes WiFi. We would buy from them again if we needed to.

From start to finish my experience was Phenomenal. Professionalism, knowledgeable, courteous, and trustworthy. I felt truly appreciated.

Salesman wonderful Christina was very helpful and aware of her product. Lennar Mortgage was not so good and informative needs some attention on her understanding of loan process.

Very disappointed in our new build. Cheap construction & quality. They used the cheapest appliances they could find. The 1st 2 builds in our community have double pane windows, ours are single pane & the condensation every day is crazy. They just threw the houses together as quickly as possible with multiple issues for the homeowners to handle. Our floors ate uneven, our garage wasn't working correctly, the refrigerator & dishwasher were so cheap we have already replaced them. We regret buying a new build right now.

The entire process was negative. The salesperson was clueless. The loan officers were unprofessional. The construction manager was helpful. The title person would not return my call. She gave me the wrong cost to closing. I can not recommend Lennar to anyone.

Lennar has been a very disappointing experience. Their communication is terrible, the seller, lender, and processors don’t work together as a team. Instead of being on the same page, they go back and forth, pass the blame, and create unnecessary delays. The loan officer was not professional or nice to deal with, and overall customer service has been poor. On top of that, the workmanship of the house is not impressive. The home was not turned over in a clean or well-finished condition, floors and walls are dusty, some paint issues, which is unacceptable after such a big purchase. For a company that has everything in-house, you’d expect a smoother process, but they just don’t deliver. I cannot recommend Lennar based on my experience. ... More

After I bought the home and had issues and questions, I both called and texted my sales agent several times and no response from her. It seems like after they sell you the home they don’t respond to you anymore. On the other hand, Shawn in the customer care department has been wonderful and has responded to issues promptly.

The different entities of lennar do not know their roles and do not talk to each other resulting in painful experience

Great experience buying with Lennar

I am not sure who and what kind of backwards hiring is happening here, but these are the most unhelpful, most pushy, group of people I have ever dealt with. They are lucky my Home Concierge and loan officer were kind because the entire team outside of them is unorganized and unprofessional. All the way up until closing no one could tell me how much money I had to bring to the signing, no one could find my keys after they figured out the money situation, and I am still having questions and NO ONE from Lennar wants to help they hang up right after I ask a question. All I need to know is who can answer my questions if not the people I got this house from. DO NOT buy here. These people are not trustworthy just from their inability to answer me now, the rushing of the entire process, the disorganization. They are in charge of one of the most important purchases of your life and they cannot even do their job well. ... More

You are not allowed to make any upgrades to your new home other than flooring, kitchen cabinets and countertops. For the price that you have to pay for a new home, Lennar does not include towel holder bars in the bathrooms or any other extras, which is very disappointing.

My experience with Lennar has been frustrating and disappointing. There has been a lack of transparency and poor communication throughout the home-buying process. Aubry, the lender, failed to clearly explain unexpected increases in the purchase price and closing costs, and I was not informed when my loan was placed in suspension, causing unnecessary delays and stress. On top of that, the landscaping is poorly done and far below expectations. To make matters worse, their warranty representative, Issac, has been unprofessional and unsafe — frequently on his phone while driving through construction areas, failing to stop at stop signs, and even coming close to hitting me. These behaviors raise serious concerns about safety, professionalism, and overall quality of service. ... More

Every warranty claim is met with resistance and denials. Zero accountability for shoddy construction. Zero accountability for tradesman on property. Absolutely regret 10000000% giving a dime of my money to your company.

This was our third Lennar home purchased in the Carolinas. Never had a problem with them before and overall we are satisfied with our purchase. That being said, there does seem to be a downturn in the quality of work. Hoping this turns out to be the right move.

The closing date was delayed badly with potential loss more than $1200, we understand the challenges with the solar vendor change and asked for compensation, it was agreed during the closing process. However, once the house is closed, I was told since the deal is close, they do not think they need to honor what they promised for compensation. So disappointed

Easy process from beginning to end

Buying with Lennar has been an absolute nightmare. There have been so many issues, I don’t even know where to begin. On my initial walk-through, I found over 30+ issues. By the second walk-through (which they scheduled the same day as closing), many items were still not completed. On closing day, I had a notary scheduled at my home at 12pm. Both the construction manager and my home concierge, Paul, assured me that everything would be fixed within 45 minutes. I knew that was unrealistic given the amount of outstanding items, and of course, when I returned nothing was done. I was told if I didn’t close that day, I wouldn’t be able to close until after July and would have to restart my entire approval process. Under that pressure, I closed—based on promises that repairs would be completed right away. The construction managers, Myles and Raphael, along with their boss Jose, ended up coming to my home seven times (if not more, to be honest). Despite their repeated visits, most items weren’t finished until three weeks after closing. Some are still not done almost two months later. For example, my refrigerator door and oven drawer were both oxidized and supposed to be replaced—this was clearly documented in my walk-through notes. Yet today, they’re still not replaced. Myles has stopped responding, and Dee who has been extremely rude (I even have text messages to prove it)—is now telling me to file a warranty claim, claiming Myles and Raphael never promised replacements. That is a complete contradiction of what I was told and what was written down in my walk sheet with MYLES. Since I’ve moved in, I’ve already had to put in 13 work orders—and to top it all off, my AC is already leaking. How great is that? The level of disorganization, lack of accountability, and dishonesty I’ve experienced with Lennar is unacceptable. This has been nothing but stress, broken promises, and poor communication. To top it off my “real estate agent was mia through the entire process I didn’t seem him until week two of this nightmare no show for my celebration walk or closing. I was handed keys by a construction member. What a celebratory day…. I would never recommend Lennar to anyone, and I will be sharing my experience by word of mouth so others don’t go through the same ordeal. Even after all this I was “supposed” to be contacted by someone and never happened. ... More

I love my new Lennar condo, but like all new construction, sometimes there are things that need to be tweaked. There have been two times that I have reached out using the system that Lennar has in place, and both times the answers came quick and the direction was clear. All of the employees that I have interacted with have been friendly and concerned with my comfort and happiness.

The home itself, as of today, is a solid house. Do the cabinet doors sit at slightly different heights? Yes. Are some of the angles a little off? Sure. But totally within the price expectations. However, the communication and process was terrible. Delays, failure to communicate said delays until 3 days before closing, no one seems to have answers and half the people I talked to took a while to get back to me, if at all. Glib company line apologies didn't do much to improve it. Worth it? Because i'm here already, absolutely. Would I do this again? No thanks.

Very good experience and lennar is good

This is my 2nd Lennar purchase and per usual it went great. From the sales agent to the loan officer, loan processor, title company and Job supervisor every aspect of my experience was great!

I am dealing over 10 problems because of the quality of the materials. I wish Lennar should look at the quality of the materials closely!!! Because of that it creates even more headaches for everyone. Customer service people on the phone are very rude as well. Lennar building homes look nice for a week. Lennar management team… please be mindful. This is people’s home and they are going to live there quite some time. Not only a week!!! Please please look at your work that you have done.

1. The home that I bought had a spider and ant infestation. Expect to get a pest control maintenance plan. $$$$ 2. I was told I would get a can of touch-up paint. That never happened. I reached out to the concierge about 2 weeks ago. no response yet. 3. If I had known about the very restrictive HOA rules, I would never have bought a home here. I'm sure they petrol the neighborhood daily looking for reasons to write up home owners. 4. if you move here, don't expect your neighbors to be friendly. I had one turn and walk away when I tried to introduce myself. I know that's not the fault of Lennar. 5. I was told there was going to be miles of hike and bike trails. No! there will be miles of sidewalks. None of the currently in place walkways are wide enough for bike and foot traffic. A proper "Hike & Bike" path should be 8 to 10' wide. 6. I don't like that the mail box is at the other end of the street. that's very inconvenient. 7. Move here, and you will be married to Centric Fiber internet service. You will not be allowed to use anyone else for as long as you live in the home. I had an offer from AT&T for a cheaper plan with better service. I was not allowed to switch. AT&T was willing to install an ethernet outlet in my home office. Centric Filber was not willing to do that. 8. because of the slope of my backyard, there is no privacy at all. The back fence needs to be at least 3 foot higher. People walking and driving down the street behind my house can see into my back yard. ... More