Lennar Reviews

They make it seem like it will be awesome and “everything is included” but as soon as you sign the contract they become less and less responsive. We’ve had numerous issues that need to be addressed. Have 3 open service requests right now. Upon closer review after move-in we’ve noticed some corners have been cut and cheaper materials used. No closing/welcome home gifts like we’ve gotten from previous realtors. Lennar mortgage sold our loan right away but all the paperwork wasn’t turned into the new mortgage company in time so we still don’t have an account number to pay our first mortgage payment that is due today ... More

The experience was great

The process was easy, smooth. The Loan Officer was great Michael that handled our loan was easy to talk to and contact through the whole process.

Have not yet moved in and no electricity. FPL says power to unit but nothing is working.

Great buying experience. Everything went smooth. All structural issues were resolved quickly. Any concerns were solve asap. I would definitely recommend it to others!

Lots of issues. Poor craftsmanship and design. Took us many times of requests to simply fix a door handle. Lots of things are not covered. Windows are scratched up and they won’t take responsibility. Gas was leaking the day we moved in. Dishwasher was dented. Rep said she would replace but later we found that order was never placed. We need to keep following up. They also are being cheap and always try to omit simple, essential items, even if it’s visible (imagine if things are hidden, what would happen). For example, they don’t even put on closet door cover (which is only $10 for 6 pieces on amazon). I will avoid Lennar builder at all cost in the future ... More

The builder offered its own financing, gave us a great price and it was all done in a month.

Creative parking is an issue. Blocked sidewalks, driveways, and fire hydrants.

We had a bad experience with the construction manager in charge. The house wasn't ready to move in because it had too many things to repair after three visits. They didn't follow up on what needed to be repaired. We moved in and realized that the kitchen tiles still hadn't been repaired. They told us it was too late and we had to call the warranty company, even though it was on the previous list. The warranty people told us they weren't going to repair it because we accepted the kitchen tiles as they were. They tricked us, and no one took responsibility. Very angry and frustrated, after many days of arguing, we managed to get the tiles repaired because it was as they promised us during the walk-through. Then the flooring started to fail again. We asked for it to be repaired because it was all installed incorrectly. From the first walk-through, they noted it, but they didn't replace all of it, just some. They came three times for warranty, and we still see defects in the flooring. The kitchen countertop was not properly glued, and they came to repair it under warranty, and it's still in bad shape. Everything has been bad from the start, and things still haven't been properly repaired. I wouldn't recommend Lennar to anyone. Poor service before and after buying the house. ... More

Loving the new house. Lice layout and good value for the price paid.

Lennar provided me with an amazing home purchase experience. The responsiveness from day one has been amazing. I called to schedule a tour and was able to view the house the same day. My Lennar Sales Rep was Michelle. She was personable and professional. She showed me two homes, which helped me to know which one was calling my name. I was so impressed with the style and quality of the home. The added benefits of installed blinds, dishwasher, gas range, refrigerator, microwave, washer, and dryer were really nice perks. Michelle walked me through the application and pre-approval processes. She enabled me to view the home several more times during the escrow phase. I enjoyed working with Stacy at Lennar Mortgage, and they offered the lowest interest rate. After loan approval, Lennar ensured an amazing introduction to my new home with a Celebration/New Home Orientation. James, the Lennar representative, provided the orientation, and he had a wealth of information to share. He made the experience fun and proved to be my advocate for small things that needed attention. A week later, on my escrow closing date, James rolled out the red carpet and provided my Zero-Defect Walk-Through/Final Orientation. Everything that James and I had discussed had been handled, and I was the happy owner of a brand-new Lennar home. At this stage, I was introduced to Lennar Customer Care Representative Eric, who assured me that he would be available if I had any questions or concerns in the future. He introduced me to the Lennar App and website for ease of scheduling service requests. Eric has been such a joy to work with. He is quick to respond and resolve any issues that have arisen so far. I am so happy with Lennar’s customer care. The entire journey has been an outstanding homebuying experience! ... More

I will start off by saying that this was, and is, the best option for our new home based on the location and certain criteria we wanted. Our salesperson, Connie, was great and genuinely always responsive and we appreciate everything that she did along to make things happen. However, Lennar's website advertised a variety of customization options, but none of those were available (fireplace, sprinkler system, basement bathroom rough in etc.). The only customization options you will have on your home are the finishes, provided you agree to buy the plot early enough. We decided to move forward anyway as we had done enough looking to know this was where we wanted to be. We wanted to change some things so we requested the following items: don’t install cabinets or appliances, asked for sod in back instead of seed (or leave the seed off and we would sod) (happy to pay an upcharge), don’t install carpet in the dining room and just do LVP throughout (happy to pay an upcharge), and requested a full width three car driveway. We were just trying to not spend extra money undoing work. We were told that none of this was possible to pass occupancy, or it was just not something they offered. We didn't like the response but accepted it. Everything seemed to be on track for us to close on our home on Lennar's selected date. Ten days before closing we found out, from our lender and not Lennar, that the following items would not be completed before closing: driveway, backfill, landscaping, and sidewalks. We closed in May and work was scheduled to be completed mid-July. This also meant that our lender was requesting and additional $10k from us until the work was completed. We spoke with Connie, and she did everything she could to get it moved up, which they did, but they were still later than promised. Lennar was able to get temporary occupancy with the village until all work was done, something we would have happily discussed with them. Meanwhile, we were watching unoccupied homes around us be completed as our toddler and dog had a clay/mud pit of a yard strewn with nails and a variety of other construction garbage and litter. Gaining occupancy was now important for unoccupied homes and we, along with most of our neighbors, had to just sit and wait with no communication. We still have neighbors who are waiting to get their landscaping done. Workmanship and quality on the home are fine. There seems to be little quality control when these things are going up. They are just trying to crank them out as fast as possible. So far, we have found cracking grout, poor caulking and painting on the outside finishes, large gaps in the garage, scratches in my countertop, debris under carpet, nail/screw pops, paint drips, visible saw cuts in LVP, debris under carpet, cracked bathroom door, and various other things that should really be caught. The paint is basically just the thinnest coat of white ceiling paint all around the house and it is poorly painted. We do have our 60 days walk through coming up and we do believe these items will be resolved. Rob, our warranty manager, has been very responsive and took care of several of our items already. We did agree that some of it could wait until the 60 days so that he didn’t have to send people back and forth, and because most of these things are not vital. Not only have we had a good experience with Rob, but our neighbors have reiterated his willingness to help. The garage is also a problem for two reasons. The first is that it is simply too small. Most families in this area have at least one SUV or larger vehicle. Our Ford Explorer barely fits in the garage, let alone something larger. The steps from the house to the garage are in the middle of the two-car portion of the garage further limiting your space. As minor as our issues are, we have neighbors who are worse off with incomplete housework, foundation issues, and other issues. The last major issues are the backfill and landscaping. The backfill is supposed to be just black dirt, but it is riddled with fist sized stone (some even larger) and other chunky debris at the surface. The grading is also poor. The ground is very lumpy and uneven. I have already identified areas where there is/will be standing water. Unfortunately, we put a patio in before one year and that apparently voids any issues with grading even though the patio was put in before there was any dirt. While I am not thrilled about it, we did know that going in and chose to do it. We do have some positives. Again, Connie was a very good salesperson and very responsive. She always called/texted me back and tried to get me answers and resolutions on everything. If you have a good salesperson, they can help you along the way. They will also work with you on price. Many of the initial items that we wanted, but could not get, we received a little bit off on the price to help offset some of the work that we wanted to do. The four levels of inspection (initial walk through, final walk through, 60-day walkthrough, and 11 month) is very helpful and not typical, as far as I know. This gives the buyer a chance to notice things in the immediate and over time. We will be hiring a 3rd party inspector for the 11-month to make sure we do not miss anything. All in all, it is a fine house with so-so workmanship, materials, and finishes. We never imagined that we would ever be able to spend this much money on a home, let alone build one from scratch. We had very high expectations for this and really it turned out to be just another cookie cutter operation where the only concern is how to maximize the profit and give very little care to the customer. It is sad to see the lack of care, attention to detail, and poor/non-existent communication. Perhaps our standards and expectations are too high, but when something costs this much money it should be just about everything you want and near perfect. ... More

Having been a Realtor in Florida and purchased well over 20 homes, I found the buying process to be cumbersome. Closing documents exceeded 250 pages, WOW. The number of pages I am accustomed to for a closing had been 20-30. I guess Lennar is doing their part for full employment in the areas they sell homes. Aside from all of the paperwork I have been very pleased with Lennar's follow through and workmanship in the building process.

Home buying experience was electronic. So it was easy. Was supposed to have an orientation and celebration. All we got was an envelope INSIDE of our home with a letter. Many questions about the house that we had to seek out answers. Workmanship is sloppy, gaps between tiles and floors . Paint is CHEAP! Washes off when cleaning. Paint on areas that should not be painted . Concrete on pool tiles , cement on areas that should have been cleaned. Sunken tiles by the spa. NO TOWEL BARS, just TP HOLDERS. Design in bathroom is plain. Could have made it better by providing a place to put shampoo etc . A seat in the main bathroom would have been a nice touch. I feel like I paid too much for what I got ... More

Could be very helpful if Lennar makes formal introductions of the home owner to all vendors including Charleston Management and all appliances manufacturers where warranty is provided. Essentially a complete guide list. Because of missing secret code I am yet to register with Charleston. Similarly the fridge broke down and tenant wanted to know how to get a work ticket issued.

Simply smooth and amazing experience

Unfortunately, I had the worst and most humiliating experience buying a home with Lennar. If they wanted to know about my two-year consecutive employment history, why didn't they ask me at the beginning? I understand that the FHA process is rigorous, but the procedure adopted by Lennar was terrible. I have never been so disrespected regarding my professional career as I was during this purchase process. Lennar asked me how I got a job at an American company if I had no “recent” experience in business or team management. Have they never heard that when a professional moves to another country, they need an adaptation period, and the career “gap” is completely acceptable for companies looking for qualified professionals? I sent all the evidence used in my EB2NIW process (which was approved two years ago and approved by a US federal agency) and they still kept asking me if I really had this experience, because the underwriter was not convinced that after 4 years out of his/her field of work, a professional cannot have a “gap” in his/her career and return to doing what he/she used to do even though he/she has 16 years of experience in the field in which he/she works. It is regrettable how they treated me; I hope that my terrible experience serves to make you more respectful of professionals in any field of professional activity, thus creating better procedures for the acquisition of homes. ... More

Overall, we have had a great experience with Lennar. We had “one bad day” on the day we moved in but after that, everything has gone smoothly. We HAVE recommended Lennar and unless something drastic happens, will continue to do so in the future.

Unfortunately, the workmanship and materials were severely lacking in our new home. We had multiple issues that could have been avoided if the proper time was taken. I feel as though the priority in this new community is quantity of homes built versus the quality of those homes. However, I will say that the responsiveness to the issues that were brought to their attention was, for the most part quick.

They don’t follow their own craftsmanship guidelines and instead do patch jobs that make things look worse. Spent time with the rep taping quality issues in the house just to have someone else come in and rip the tape off without ever fixing. At the final walk through I mentioned how nothing was even fixed and the guy didn’t care. They know that their contract forces you to close on an unfinished house. Lennar has gone downhill from what they used to be.

Overall the home buying experience has been good. As a new homeowner settling in though, the hurdles to obtain answers to issues that have arisen has been frustrating at times, with many issues having to be gone over multiple times until the correct company is determined.

Everyone that I dealt with from Lenair was very professional and experienced

I was amazed at how quickly the process took in buying my new home. There were a lot of moving parts and if I got confused or had questions I was always directed to the right person to call. I love my new home!

Quick and on time .

We love our new home! The process was flawless and communication was great throughout the purchasing process. We chose to use Lennar mortgage and their recommended home insurance provider which made for a smooth flow of all the documentation for approvals. The quality of the home is as close to a custom build as you can get. When you consider there were likely 200+ hands that took part in the build. The only issue we had was with appliances and the response time repair. I realize now it was not Lennar but the service for appliances and Ring doorbell. We also have a gutter that is noticeably bent and mentioned during walk through, but the Quality walk through representative did not include it on the repair sheet. So I will take the blame of not paying closer detail to the document. I will need to pay for the cost to replace the gutter. The Q rep stated clearly once signed no further repairs would be made. With that said ensure the requests you have during your walk through are documented. All things considered I definitely would recommend Lennar homes to anyone wanting a new build. There is a variety of floor plans, designs, and square footage to choose from for families, young couples, seasoned retired couples and singles. ... More