Lennar Reviews

Great customer service! Love our new home!

Customer care guy is nice but not totally knowledgeable about house. ie: said fireplace had a blower (it does not ), said He would take care of dirty windows on outside ( did not ), yard light not working ( He said you have to wait a few minutes ( not true, there is an inside switch that a neighbor told me about, still not working)

From start to finish, other than me having to learn to Docusign process went very smoothly. All those representing Lennar were very kind and compassionate even when I had my many questions. Looking to spending time in my new forever home. My sincere thanks to All!!

They build a home, not a custom home

Good basic starter home. Would be good to have tp racks and towel racks. I encountered too many personnel changes during the closing and post closing process. I had numerous post closing issues that should have not been issues. My view is that the last portion of the build was sloppy, most likely because of changing roles of Lennar personnel. You need a full time on site person to manage the post close warranty issues. doing it remote didnt work for me and certainly dealing w numerous vendors that just show up not speaking english is not something I have time for. Poor management

Having all options for building, financing, insurance, etc. all in-house makes the buying process less stressful. Overall, I am pleased with my purchase and the Lennar team in general.

Every aspect of the home purchase journey was over the top. I would recommend Lennar to all my friends and family.

The entire process was very positive from dealing with the sales office, the loan officer, the insurance broker, and closing in escrow. The home was in very good condition when we moved in, and we are very happy.

I'm providing this feedback after multiple attempts to raise concerns through the proper channels, including emails sent to the CEO, VP, Regional Managers, and Customer Care, none of which have resulted in meaningful resolution. My experience has been deeply frustrating and disappointing. Key issues: • The home was overpriced, and I feel misled and taken advantage of during the buying process. • Build quality is substandard relative to the price point. • Customer service has been slow, dismissive, or unresponsive - even at the highest levels. • I've made multiple attempts to raise concerns, but have received no fair resolution or accountability. • The ongoing costs — including HOA, Mello-Reos, and high property taxes - are excessive and not clearly communicated up front. • Traffic congestion in Mountain House has worsened significantly due to unplanned overdevelopment. • It feels like Lennar is focused solely on exploiting buyer urgency and housing demand, without considering how homeowners live, commute, or manages the long-term costs. • I would not recommend buying a home in this area. Thanks, KP ... More

My overall experience in dealing with a thenar was OK. The app was not a joy at all. I would rate it or two out of five. Though the people I talk to in the office were prompt, courteous, and professional, which helped me deal with the whole app situation. Again, I wish I was made aware of the fact that in the townhomes you have investors who will be renting out properties. My experience in the past has been that investors are poor landlords, and the property values for surrounding properties are dragged down and the transient people that move in and out don’t care about the property in the property start to look shabby, which affects my home and it’s value. ... More

BIGGEST ISSUE: WE WERE ALLOWED TO MOVE IN AND BE IN THE HOUSE FOR OVER A MONTH AND LENNAR NEVER GOT OUR CERTIFICATE OF OCCUPANCY COMPLETED UNTIL THEN.. Our problems started out with to many people trying to be involved but none of them talking to each other. A lot of blaming between departments and no solutions made was very frustrating. There was a major delay for final inspections for some reason and 5 days before we were to sign on our house was the first "blue tape" walk through which means construction only had a day and a half to fix everything that was listed. Finally we sign. A week after that, construction comes by because they never did the inspection testing on the A/C system and that was suppose to be done prior to closing. The guy does the testing and a week later we find out that they somehow lost all the paperwork for the test and the inspector was already back in Dallas, so here we go again with another person in our house testing the system (3 weeks after closing and moving in). We had to put a lock on our back gate because random contractors were bring tractors into our back yard but never letting us know that they were there or why they were. Keep in mind, we had been living in the house for 2 weeks at that point. A month and a half into living in the home, we needed to file a warranty report for the back door as it wasn't sealed properly and allowed water to come into the house (I will give the warranty department credit, they came and fixed it with in 48 hours). Now onto the grass. They laid sod a couple weeks after being in the home. A 3 foot by 50 foot section in the backyard never took. It died almost immediately after being put in even with watering it twice a day. We have complained several times about it and the only explanation that we are given is to just keep watering it and hope for the best. No one wants to accept responsibility and fix what should have been fixed prior to moving in and all departments want to put all blame elsewhere. ... More

Our experience overall was not the best. Aaron from the mortgage said was not easy to work with and we had several issues. Susan was great and so was the construction team.

I had a great closing experience. The process was quick and trouble-free. No delays or time lost, all t’s were crossed and i’s dotted.

A lot of trouble with the paperwork at first, but after that things went very smoothly

I have only great things to say about the whole Lennar team. They were excellent, knowledgeable, always super responsive and I had an amazing experience with them! I would most definitely recommend them to anyone who is a potential home buyer!

Thr service was very good. Issues were resolved and we were happy with it. Dominique is always trying to do his best and found way to help the homeowner!

Sometimes there are things that change without a communication

Home has very low quality equipment in it. Hood system in home doesn’t match the range size. All doors don’t close properly. Doors always stay propped open. You always feel a draft of air going through the house.

The only trouble I had was with the technology and computer experience. Sorry it was difficult for someone who did not grow up on computers.

The home buying process was smooth and well-organized. My agent, Michael was knowledgeable, responsive, and guided me every step of the way. From getting pre-approved to closing day, everything went as planned. Since closing, any issues we've encountered have been promptly addressed by Lennar, and they've been helpful in getting things resolved. My family and I are so happy with our new home!

Brandy was great to work with. I was looking at a Horton home. And figured out the Horton home was going to be over 40,000 more I’ve done about $10,000 worth of upgrades but wouldn’t trade my house for the Horton house and also I love the development the pool area and play area which I don’t know is I’ll use much is absolutely gorgeous. You won’t be disappointed moving here.

I thought buying a house was going to be a big process, stress and so much more. I’m glad I was wrong or at least that’s how my realtor, lender and Lennar made it seem for me and as a single parent I’m so grateful for them. Overall the buying process was great! Only down side is they are building 2 story houses behind us on a higher ground level where they can see everything towards my home literally window to window. you would think they would build single story homes instead and leave the 2 story homes for the other side of the street for a little more privacy or make you aware of future plans before the purchase. ... More

Each level of the process was prompt and professional. Being the purchase was from out of state we relied a lot on each member of the Lennar team at each phase of construction. Communication was informative and when questions arose each team responded timely addressing them. Post closing service team addressed our punch list timely too! Overall, a great home buying experience!

The purchasing experience was smooth and organized. My only issue is the amount of registering required for each Mirada association after purchase. This is my second Lennar home. I would recommend Lennar if you are looking to purchase a new home.

It's ok, and they could have given bigger incentives.