Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21128 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar homes are well built!
- Gregory H.
- Verified HomeBuyer
- June 10, 2025
- Surprise, AZ
This was the easiest, fastest home buying process I’ve ever had! Hunter and staff was easy to work with! Jeffrey has done a great job making any small corrections in our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Service
- Thomas D.
- Verified HomeBuyer
- June 10, 2025
- Converse, TX
Overall, service was great. The lender, salesman, and superintendent was very responsive. We did have issues getting keys. I also wish Lennar would install some basics into the house, even if I had to pay for it a bit more. For example a garage door opener or shower doors. The workmanship was not great, but was fixed for closing and I didn’t like the video walks.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar is good, not great.
- Anonymous
- Verified HomeBuyer
- June 10, 2025
- Angier, NC
Good company that cuts corners to save costs, when they should focus on quality of life and family needs, as many people are willing to pay for better quality,
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Threw the house up quick, HOA responsiveness is horrible.
- Anonymous
- Verified HomeBuyer
- June 10, 2025
- Palm Bay, FL
It's a home, it works. I've had great response from Marcus, and Sean has been helpful. Overpaid for this home coming from another new construction. Needs some work - throw in robe hangers but now hand towel/regular towel holders? USPS was a mess. HOA has not transferred from Lennar, so I can't get projects done. SLOW. Main focus is selling homes, once sold, you're in the backburner. Gutters - Lennar did full gutters for some gomes then just did front for these - $1,500. Lots of minor entire home "fixes", has been decent for the most part. 2 outlets on 1 wall in the garage - cheap. No closet ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Everyone was helpful
- Alejandro E.
- Verified HomeBuyer
- June 10, 2025
- San Antonio, TX
I love my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First Time Home Buyer!!
- Anonymous
- Verified HomeBuyer
- June 10, 2025
- Palmetto, FL
Working in the new construction industry can give some anxiety to buying new construction. Lennar Tampa was so easy to work with from sales all the way through to warranty! Our sales associate Brittney was so kind and genuine, our construction manager Mina has been fantastic and did an excellent job managing the build process ensuring things were caught and addressed way before closing, the warranty team has been amazing and really responsive to answer questions and do their part to help and follow up after service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar mortgage was great but after the sale Lennar communication is lacking.
- Melodee M.
- Verified HomeBuyer
- June 09, 2025
- Parrish, FL
The main loan person, Jon was wonderful! He was always available to help with questions and paperwork concerns throughout my buying experience! The walk through is too fast but Dan was great! I am still concerned about the lack of undermounts or at least epoxy under the sinks! The dishwasher is terrible and there is no insulation to protect the countertop. I struggled for a month to get a mailbox and mail keys, but it was finally resolved. I feel like the purchase went well but felt dropped by Lennar after moving in with no real guidance on how to proceed with how and whom to contact with ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Need to be better with first time homebuyers
- Marie R.
- Verified HomeBuyer
- June 08, 2025
- Wilmer, TX
The day I signed the contract I was sadly given half correct information about possible helps like homestead and the agent incharge never answered my phone calls after I was passed down to mortage people. After that When I went to pick up my keys after signing there was no one at the comunity and had to wait 30 minutes for someone to arrive and hand me my keys! Lastly my house was dirty when I went in. They never did the last cleaning of my home. The only response I got was: “maybe someone got confused on the day you were closing” other than that I have a house.
Lennar responded:
Good afternoon Marie, Thank you for your honest review. We're disappointed to learn that your expectations weren’t met, as our goal is always to provide a positive and lasting experience. Moving forward, If there are any warrantable items, please submit a warranty service request through your Lennar account. This is the best way to document your concerns and ensure timely follow-up from our team.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
Finish work
- Sandra F.
- Verified HomeBuyer
- June 08, 2025
- Westfield, IN
Very disappointed, marked areas with tape and tape was removed without the work being done.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 4
Very bad experience in buying home with Lennar
- Vasanth R.
- Verified HomeBuyer
- June 07, 2025
- Carver, MN
I really dont recommend buying home with Lennar. They are not honest. They fixed a faulty appliance and never helped to replace.
Lennar responded:
Thank you for sharing your feedback Vasanth, we’re sorry to hear that your experience didn’t meet expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Satisfied Homebuyer!
- Chantee S.
- Verified HomeBuyer
- June 07, 2025
- Sacramento, CA
My home buying process with Lennar Homes was amazing from start to finish. From the sales office concierge, to the mortgage financing team, to title/escrow and closing, I felt cared for, connected, and informed every step of the way to own my BEAUTIFUL LENNAR HOME! Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home inspection was helpful but it would be great to have it in writing since it is so much info
- Bradley L.
- Verified HomeBuyer
- June 07, 2025
- El Dorado Hills, CA
It was a smooth process
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 3
Quick response
- Sheila D.
- Verified HomeBuyer
- June 06, 2025
- Georgetown, TX
Lennar quickly contacted me on my request. The care team was friendly and made me feel comfortable about my concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jean
- Jean I.
- Verified HomeBuyer
- June 06, 2025
- Fort Myers, FL
All work was performed quickly even though we were 2 hours away. Allowed my to give my daughter ability to perform any required local tasks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Code of ethics violation
- Ernie O.
- Verified HomeBuyer
- June 06, 2025
- Elmendorf, TX
It’s kind of a long story but they basically stole money from me. They have been completely dishonest. Lied and kept giving me the run around. I am currently in the process of filing an official complaint with the Texas real estate commission. This is my second lennar home. My first home I purchased in Jarrell Texas was a very positive experience. The San Antonio location needs a serious overhaul. All of the reviews are negative and it’s always about them basically stealing money from people. I may look into trying to contact all the negative reviews and try and start a small class action ...
Lennar responded:
Good afternoon Ernie, We appreciate you taking the time to leave this review. It's disappointing to learn that we fell short in your experience. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your concern and follow up accordingly. We’d appreciate the opportunity to make things right and earn back your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Terrible
- Ginger C.
- Verified HomeBuyer
- June 06, 2025
- Pilot Point, TX
Awful experience. Do not recommend to anyone
Lennar responded:
Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com.referencing this review and including any additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent investment!!
- Jana S.
- Verified HomeBuyer
- June 05, 2025
- West Jordan, UT
I enjoyed working with Lennar so much. I received personal attention and progress updates were sent to me regularly. I always knew who to call with questions. The team is very responsive and always got back to me quickly. Everyone I interacted with was friendly and sincerely kind. I had an excellent experience and highly recommend Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Retired
- Michael H.
- Verified HomeBuyer
- June 05, 2025
- Jacksonville, FL
Not quite sure that Lennar build quality homes; I’ve been here 3 months in my new home and have a lot of issues with home still needing repairs that should have been done before moving in. Very disappointed in the builder!!!
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Great experience
- Junhua X.
- Verified HomeBuyer
- June 05, 2025
- Irvine, CA
The sales guy Joel is extremely helpful. The customer care guy Cesar is very responsive and helpful so far.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fast, helpful, and quality
- Tyler R.
- Verified HomeBuyer
- June 05, 2025
- Las Vegas, NV
Everything went well from start to finish, and everyone who helped me out along the way was great. Roy helped us find the perfect house, and Chris did great for all the rest.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Could have been a better experience
- Christina F.
- Verified HomeBuyer
- June 05, 2025
- Jarrell, TX
I didn’t care for Cindy. I don’t think she had my best interest in mind. I don’t think she was forthcoming or honest
Lennar responded:
Good afternoon Christina. Thank you for taking the time to share your review. We're sorry to hear that the homebuying process did not meet your expectations. That’s not the experience we strive to provide, and we understand how frustrating this can be. Moving forward, if there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our team. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Moving Up the Block
- The L.
- Verified HomeBuyer
- June 05, 2025
- Milton, DE
We moved within our community from another builder to Lennar. We were interested in moving from a basement to a slab home. Your Dover model fit our family's needs much better. Our salesperson, Ashley, was super. Professional, friendly, always patient and willing to answer any and all questions. We are still settling into our new home but so far everything is wonderful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible
- Anonymous
- Verified HomeBuyer
- June 05, 2025
- New Caney, TX
The worst buying experience. Very stressful process. Their priority is to get you to sign at all costs
Lennar responded:
Thank you for sharing your experience. It’s disappointing to know we may have missed the mark, as we truly want each homeowner to feel confident and satisfied. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Get better subcontractors
- Anonymous
- Verified HomeBuyer
- June 05, 2025
- Fort Myers, FL
The original subcontractors obviously are hired for speed and quantity not quality. If only the original drywallers, painters and plumbers cared...poor drywall work, dried paint specks on the tile and 6 dried paint spots in our carpet and two crooked faucets.
Lennar responded:
Good afternoon and thank you for sharing your feedback with us. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 3
Not just low quality, but poor workmanship
- Marcus L.
- Verified HomeBuyer
- June 04, 2025
- Fort Mill, SC
This was our first experience buying a new home and we were left with a very bad taste. I do understand some issues may arise, but having water coming down into the bedroom at the first storm and after the inspector had pointed out an issue with a pipe on the roof, was the extreme disappointment. I've observed nails popping out, which is also disappointing at less than 60 days. Cherry on top are the multiple driveway damages from your construction crews that keep driving big trucks over it.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 4
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