Lennar Reviews

These homes all the same, built the same way nobody cares you just wanna get them up as quick as possible

[TRANSLATED FROM ES] Everything and the comfort of home

all good

None

Not only were we treated like family throughout our buying process, it was so nice and comforting that Lennar literally has everything covered when buying a home with them. We are beyond grateful and happy that we chose Lennar and have zero regrets .

[TRANSLATED FROM ES] Thank you Lennar, thank you Mr. Victor

We closed online and it was a clear and quick process. We did have to drive to Madison to get our keys. Perhaps you could consider a process to pass the keys to the new owner at the house location.

The response for issues has been very well as far as my experience. There has not been anything major; just minor Knicks n things so im ok with that. With there was more transparency on warranty issues; i.e what's covered and what's not - nothing extensive but an overview. There does need to be an update on the welcome home packet that is given put to homeowners. Alot of the issues, concerns and appliances within the packet did not apply to me at all; makes it feel like no real effort was put into anything. Alot of small things here and there and I hate to be that person that complains about those things but these are brand new homes, so the quality of the workmanship needs to be at a much higher standard. Home buying isn't cheap and you want your money's worth. With that being said....use the home warranty given while you have it! Im grateful its there ... More

We recently purchased a new Lennar home in Macanta in Castle Rock, and overall there are definitely things we really like about our new home and the community. We love the area, and so far we really like the neighborhood. I also want to specifically recognize Pete in Sales. Pete was awesome from beginning to end. He was extremely communicative, responsive, helpful, and did everything he could to make the process go smoothly. Anytime we needed something or had a question, Pete was there. Lennar got it absolutely right with him. That said, there are several areas where I feel Lennar is jumping over dimes to save pennies, especially on a home selling for more than $800,000. There are a number of things that would have made a significant difference in the finished product without adding a tremendous amount of cost. For example, 24-inch-on-center framing instead of 18-inch, a very large primary shower with only one seat despite having two shower heads, no fireplace mantel, an extremely tight primary toilet area, no kitchen backsplash, and no cabinet hardware. The shower in particular could have been a real showpiece for what I would imagine would have been another $500–$1,000. A mantel over the fireplace would also have been a relatively inexpensive addition that would have made a huge visual impact. I understand builders have to control costs, but on an $800,000+ home, I believe another $10,000–$20,000 spent in the right places could dramatically improve the feel, finish, and overall value of the home. My biggest disappointment, however, was the condition of the property at delivery. The backyard is not landscaped, which we understood, but it was delivered with weeds everywhere. There were also paint splatters left on the floors and other details that simply felt unfinished and sloppy. The best comparison I can make is this: imagine buying a brand-new $40,000, $80,000, or $100,000 vehicle that had been sitting on a dealer's lot for months. You negotiate a great deal, sign all the paperwork, and then walk outside to take delivery—only to find the vehicle still covered in dust and bird droppings. Would that be acceptable? Now imagine spending more than $800,000 on a home. Regardless of the price paid or whether the home had been sitting, the delivery should still feel like you're receiving a brand-new home. It should be clean, finished, and presented with some pride. To be fair, we were out of town for the final walkthrough, so our real estate agent and brother-in-law handled it for us. But I also don't believe the entire responsibility should fall on the buyer to identify every paint splatter, weed, cleanup issue, or unfinished detail. Lennar should have a stronger internal quality-control process before a home is turned over to its new owners. That is probably my biggest takeaway: the process needs better final quality control and attention to detail. We really do love the location and are excited about living in Macanta. I think Lennar builds a home with a lot of potential, but some relatively inexpensive improvements and a much stronger final-delivery process would make a huge difference in the customer experience. And again, I want to end where I started: Pete was fantastic. He represented Lennar extremely well, communicated with us throughout the process, and did everything he could to make our experience a positive one. He deserves a lot of credit. And the customer follow up team after the sale getting things fixed has been great. Brian ***** ***.***.**** ***** ... More

Real Estate agent was very friendly and kind. There needs to be better communication for getting issues resolved in the house. They give you a speed rundown of what's what, but never follow up to see if everything is as great as the product they believe the put out. I've go a few electrical issues in our kitchen, but have no clue how to get them resolved.

Massive side wall of house only has 1 window per floor. Double vanity needed for 4 bathroom floor.

Need to address dead palm trees and dead lawns Very, very disappointing

Love our home, and the experience of buying was so-so. Lennar never dropped the ball on anything major, but there were often lapses and delays in communication around things like dates and documents. I certainly don't regret buying from Lennar, but I do think the communication between the Building Manager, *****, and sales team should be improved. For instance, on the morning of our closing, the building manager was not aware that the closing was happening and didn't have the home unlocked/ready until we called about it. A minor inconvenience, but that's just one example contributing to the general sense of feeling forgotten about until being the squeaky wheel. ... More

The sales team lacks communication and specific details regarding different loan types for spec build and traditional new construction. They get real pissy when SME'S in ***** are representing customers.

The home build quality is mostly good. Done of the design aspects are substandard and poor esthetic. Too many uncomfortable dusty gritty DG pathways with no concrete alternatives along critical paths. Sidewalk crumbling at some spots. Overgrown weeds blocking sidewalks. No garbage bins and bag stations for owners, unlike other builder communities I've occupied.

The only option to voice my opinion. So many things in my home that are just thrown together, chalking is a mess, ceiling in laundry room STILL not painted under the fan. This flooring has stains I can't get out. This home was not cleaned before I got my keys. AND now ongoing electrical issue in my garage, kitchen and living room! The CRACKS in my garage concrete are spreading and getting bigger!! The building around my house, I understand and put up with the early morning noises Mon through Sat but the music they blast is weighing thin on my patience. It's extremely loud at times. Mud all over my carpet in my bedroom because it is the only way out for my dogs. Why did you put carpet in a room that has the only access to the backyard? I FINALLY got grass, making it somewhat better but I'll be constantly shampooing my carpet in my room. The neighborhood dust, dirt and garbage that blows into my yard I'm picking up on a daily basis (paper bags, empty water bottles and so on) I'm not normally a complaining person but so much has gone south since I moved this brand new home. ... More

Multiple items broken, need replace, nor installed, poorly done..wouldn't buy from Lennar again. Rushed jobs

I purchased this home based on the amenities that were advertised when I was making my decision. Unfortunately, after moving in, I found out that many of those amenities are not actually within the community and require getting in a vehicle to access them. That was disappointing because the advertised amenities played a role in my decision to purchase here. I’ve also noticed some quality-control issues inside the home. There is visibly an area where a hole in the wall appears to have been patched, but the repair was poorly done and is noticeable. The paint also seems fairly inexpensive, and unlike other new construction homes I’ve experienced, there was no leftover paint provided on-site for future touch-ups. I also had an issue when trying to submit a service request and initially felt like I was getting the runaround before getting assistance. Overall, I am pleased with my home and the purchase itself, but looking back, I probably would have done more research and compared other communities more closely before making my decision. One of my biggest concerns is the HOA fees. We are paying more than what I’ve seen in *****, yet our community offers fewer amenities. When you’re paying those kinds of fees, you expect the amenities and overall value to justify the cost. This is not meant to discourage anyone from purchasing here, but rather to encourage prospective buyers to do their research, visit the amenities themselves, compare HOA fees, and make sure they fully understand what is and isn’t actually included before purchasing. ... More

From start to finish lacked in some areas of commitment to customer service was disappointing. Sale office at time of purchase was excellent. Loan process was very unprofessional. We put a 75% down payment and felt the loan team wasn't interested in customer service because our loan was too easy. Walk thru showed of things to be fixed which is to be expected but once we closed and got the keys we had trouble even getting "Joe" our seasoned project manager of 32 years to respond. Upon calls to him for updates we get comments like "he's handed it off to someone else" or that "he completely forgot" or "sorry I dropped the ball". This was the most disappointing part of spending hundreds of thousands of dollars for our Lennar home to be completely ignored by this rep. To date we still have items that are not repaired. Is this the ***** of quality Lennar wants for their buyers?? Customer service and follow thru is a key part of any business and this is lacking with such a large company. Maybe that's the missing key, Lennar is a large company that they don't care? and don't feel they need good customer service at every ***** of the purchase of someone possibly dream home. Better customer service at every step would be my wish for Lennar. ... More

Unless you like consistently bare minimum worksmanship, questionable "tolerances", and dismissive builders

I i've been having problems. with my air conditioner since before we bought the house. I have made four service requests, and while the response has been very good, the underlying problem has not been corrected. in my *****. During the hot summer days, the air conditioner, struggles to cool the house, and the inside temperature rises to 80 degrees. I expect a brand new house to cool better.

Lennar proved true the perception of being a large, low quality, mass production builder that rushes and performs substandard work. Our build manager, Joey, showed us pictures that misrepresented several repairs that had supposedly occurred. They hadn't and we discovered immediately after closing. They installed dead and mismatched sod in our back yard, and refused to replace, did not insulate above our master bedroom (even after showing us photos that they had added insulation - which was a misrepresentation). We tried to work with Lennar and all representatives to address issues throughout the process, but as soon as closing approached, their attention to detail and customer service totally fell off. I'm doing my best to warn other potential homebuyers to avoid Lennar. Customer service, particularly right before closing and right after, was bad. ... More

My sales person, Leona has not communicated well with me right from the start. She would send emails to my realtor & not include me. When I tried reaching out to her after I moved in she was less than helpful. I have gotten more help from Eve in the model home. I owned a Lennar home prior to this & it was a totally different experience. I don't think I would buy from Lennar again.

If you don't want anything personal, this is the builder for you. They don't care about what works best in the house or for your family. They're a corporation all the way . Cheapest product for the most amount of money. Be prepared for a remodel starting on day one.

Coming from someone who has had 3 home buying experiences ( one also being a new build), I am fairly knowledgeable in the process. Don't be in a rush to try to close. Do the right thing from the start. Lack of communication, poor communication, mad dash to the ever- changing closing date. After many phone calls and follow up, issues were fixed. But it was a long struggle. I hope other home buying experiences were better than this one was.