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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21973 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21973 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

A happy home owner

  • Cynthia O.
  • Verified Homebuyer
  • July 16, 2025
  • Fort Worth, TX

The buying experience was very good. I had tried to buy a house before, and it was a nightmare. But Lennar made their process easy. The house design is wonderful however, the quality of the material used in the building are Mid tier. The customer service was good, but once the house was purchased, I didn’t get any response to my inquiries. Overall, I’ll give them an 7 out of 10. I’m going to recommend going with them for affordability.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 2

Salesman to the building inspector were decent and easy to work with.

  • Roy C.
  • Verified Homebuyer
  • July 16, 2025
  • McKinney, TX

The issues were addressed promptly and rectified. The loan process was straightforward. I recommend Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Toni was great in showing us the various available homes and explaining things when needed .Danjela and Kristen were also very helpful in assisting us when we were not understanding the various documents to be sent

  • Lorna A.
  • Verified Homebuyer
  • July 16, 2025
  • Winter Haven, FL

The Builder's reps have excellent customer service skills, and the home so far is great, hope it continues. Recommend Lennar to all

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Unfortunate experience for this buyer…

  • Steven R.
  • Verified Homebuyer
  • July 16, 2025
  • Graham, WA

It was unfortunate that we had to provide the same documents over and over again to the mortgage representative. We kept getting asked the same questions about which we’d already answered. The shower enclosure is not safe for folks who are 6’ tall and the builder would do nothing about it. The new home representative said I couldn’t park in the drive way because the driveway still belonged to Lennar. Overall a poor showing.

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that your experience with the mortgage representative did not meet your expectations. Moving forward, we hope you enjoy your home and we have the opportunity to regain your trust as you navigate ...

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 4

Wonderful experience

  • Martha H.
  • Verified Homebuyer
  • July 16, 2025
  • Palm Bay, FL

Everyone from was very professional and friendly and knowledgeable. I had many questions and all were answered. It is a beautiful area and the homes are very beautiful too.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good value for money, poor warranty coverage

  • Doe L.
  • Verified Homebuyer
  • July 16, 2025
  • Parrish, FL

great value for money. builder wont cover cosmetic after closing even though home never moved into for a while after closing (and before move in). So be careful in documenting exhaustively all issues.

Total Score 5


Quality 4

Trustworthiness 3

Responsiveness 1

Terrible Lennar reps

  • Sterling F.
  • Verified Homebuyer
  • July 16, 2025
  • Tampa, FL

There are issues with the community itself that Lennar refuses to find a resolution for such as people parking in my turnaround spot as I am an end unit. The grass is being destroyed and is turning into a mud pit in my corner because of this issue that no one will fix

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

We bought a spec home so we did not have a typical building experience.

  • Anonymous
  • Verified Homebuyer
  • July 16, 2025
  • Westfield, IN

All folks from Lennar and Osbourne Trails were very helpful and courteous.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Decent Value for the Money

  • Gregory D.
  • Verified Homebuyer
  • July 16, 2025
  • Dunnellon, FL

The teams have been responsive and helpful, although because of the size of the company getting to the right person can require persistence and asking the right questions. The workmanship is reasonable, materials are generally contractor grade, and the attention to detail is mediocre-particularly the painting.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Great buying experience!

  • Sam L.
  • Verified Homebuyer
  • July 16, 2025
  • Punta Gorda, FL

Our realtor Tommy was amazing from start to finish. Any question we had was answered very quickly! The home we bought is beautiful. We had an inspection and the comment was this is one of the nicest new builds he had ever seen. The process for the loan was also outstanding. Plus the follow up for any issues quick and efficient. Highly recommend the Lennar team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The loan/underwriting process was the most demanding and intensive process I've ever been through AND this is my third home to own. They needed so many documents that had me questioning, "Why do they need this?" I'm telling folks not to purchase a Lennar.

  • Christopher W.
  • Verified Homebuyer
  • July 16, 2025
  • Rhome, TX

Do not purchase a Lennar. The loan/underwriting process was very intense. Also, make sure you know what you are NOT getting before you move into your home. They focus on what it includes, but don't tell you what you are not getting. For example: Refrigerator, back door blinds, bathroom shower racks, shower curtain rods, DOOR BELL, washer and dryer (may sure to check the connections) guest bedroom closet lights. I wouldn't do this again.....

Lennar responded:
Good morning Christopher, We’re sorry to hear that your experience with the loan process and move-in expectations did not meet what you had hoped for.

Moving forward, we hope we can earn back your trust by supporting you in your homeowner journey. If there are any outstanding warrantable concerns, we encourage you to submit a warranty service request through your Lennar account so your concerns can be properly documented and reviewed by the appropriate team.

Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 3

Altamira has it all.

  • Aisela R.
  • Verified Homebuyer
  • July 16, 2025
  • Homestead, FL

As an architect, I can say first and foremost that the community is spectacular. What's coming to the area is very good because this community has it all. I love it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value

  • April B.
  • Verified Homebuyer
  • July 16, 2025
  • San Antonio, FL

I absolutely love my new home. The craftsmanship is amazing. The process was fairly easy. Everyone that I encountered was helpful and informative and I love the community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I am wory about the warranty of appliances.

  • Sonia G.
  • Verified Homebuyer
  • July 16, 2025
  • Zephyrhills, FL

Sonia, the general experience is good. But I am having troubles with the dishwasher and it seems that nobody is going to help me. I registrate already the appliances, but when I call because the dishwasher doesnot function it seems that nobody care. I am wating for a solution.???

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Chase was excellent

  • Dora L.
  • Verified Homebuyer
  • July 16, 2025
  • New Caney, TX

home is very spacious and has a great lay out and a good size backyard. Lennar home prices are vey affordable and will work with you to achieve where you want to be .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The overall product was great; however, getting the electrical issues fixed (over 2 months now and not complete) and the stove vent delivered without issues has been a challenge.

  • Felicia D.
  • Verified Homebuyer
  • July 16, 2025
  • San Antonio, FL

PLEASE double check all plumbing and electrical before you accept the home. My home has an issue with the lights dimming when you plug in the vacuum. NOT acceptable and still not fixed after 45 days. It's been a challenge to have the electrician address any electrical issues.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lack of responses, lack of care and quality work

  • Anonymous
  • Verified Homebuyer
  • July 16, 2025
  • San Antonio, TX

Was always told never to buy this builder by multiple realtor friends but went ahead anyways because I liked the house itself. Getting a response or getting them to take care of pressing issues was like pulling teeth. If you’re not prepared to continuously harass them for a response on any issue you have don’t buy here. As a first time home buyer this was an extremely disappointing and stressful experience. All these people want is your money, they don’t care about anything else. Good luck getting a hold of anyone once you close as well. Just go look at the community reviews. Now I know ...

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations regarding communication throughout your home purchasing journey. Moving forward, we hope to have the opportunity to regain your trust. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

It is very nice nice company thank you everybody

  • Abiy D.
  • Verified Homebuyer
  • July 16, 2025
  • Princeton, TX

Thank you I’m happy for this company

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful

  • William S.
  • Verified Homebuyer
  • July 16, 2025
  • Monroe Township, NJ

We had a fantastic sales rep (John). He was wonderful

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Love the house wish it had more quality materials

  • Gayle H.
  • Verified Homebuyer
  • July 16, 2025
  • North Fort Myers, FL

I love this house, Summerville II, house of my dreams. I just wish the materials used were better quality. I have had to put in warranty tickets every week since living here for the last 2 mths, Wayne the warranty man is very responsive and he is great to work with. Brad P who sold us this house was great to work with also, he sent updated pics and videos of the building process since we were not local. Brad P also responded to all my questions and calls. He explained how the buying process would work. Very happy with the Lennar team and my new house. Just wish that they used better ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

THE WORST EXPERIENCE!!!

  • Anonymous
  • Verified Homebuyer
  • July 16, 2025
  • Jarrell, TX

Not happy with the service that was rendered. It seemed like they just wanted to push the sale through and move on to the next sale. Told things would be fixed before closing but even though the issue was small was not completed but I fixed it myself.

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations with your new ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Excellent!

  • Lori E.
  • Verified Homebuyer
  • July 16, 2025
  • Central, SC

From start to finish was seamless. Great experience from the sales team, mortgage lender, walk thru, contractor, and welcome team, My experience couldn’t have been better. The entire team was professional. Communication was effortless. The couple of minor details that were picked out during walk thru could have waited but the team insisted they would be fixed before close and were done within hours. I didn’t have to ask of fight for anything. Plus, I was moving from out of state and they did everything possible to make my purchase painless. Out of 5 prior homes, this by far was my best home ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Azle Grove

  • Anonymous
  • Verified Homebuyer
  • July 16, 2025
  • Azle, TX

Overall purchasing experience was great. The whole Lennar team was very helpful and responsive to my concerns. Buyers should be vigilant hiring a qualified independent inspector and insist on being allowed enough time to address any issues before the final walk through. Finance and sales team were top notch. Quality of the home is good, but first time buyers need to understand the difference between a move in ready home and a home that needs upgrades from builder grade materials, paint, etc. The design of the house is nice and the yard is spacious. Buyers appreciate the home warranty as it is ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

walk thru with Kevin was thorough and informative.

  • Susan K.
  • Verified Homebuyer
  • July 16, 2025
  • Dover, DE

From beginning to end all Lennar employees were attentive, responsive and helpful. They made the process easy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Customer Service

  • Wanda P.
  • Verified Homebuyer
  • July 16, 2025
  • Houston, TX

My buyer experience was something to be desired. I have purchased several homes from Lennar without any significant problems. They were not prepared to provide service from financing, closing and move in. If you. Had a question regarding anything, there was either no response or you had to go through numerous people. The did not know the correct post office to establish mail delivery. We were very disappointed. No one was in charge of this new community. This was not a good experience.

Lennar responded:
Good afternoon Wanda, Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations regarding communication and the information ...

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

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